UI/UX Designer - Product Design

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

• Research and identify potential clients, markets, and growth opportunities
• Assist in reaching out to leads via email, calls, or LinkedIn
• Support the sales team in creating proposals and pitch decks
• Help manage CRM tools, databases, and sales reports
• Work on partnerships, collaborations, and onboarding processes
• Participate in strategy discussions and brainstorming sessions

Experience 8+ Yrs.

Bangalore work from office

1. Bachelor's degree or above, computer or related major, more than 5 years of Java EE development experience.

2. Have a solid foundation in JAVA, have strong OOP and OOD development ideas, and be familiar with various design patterns. Have strong coding skills, have business design experience, and be able to solve more complex technical problems.

3. Proficient in using mainstream JAVA open-source frameworks, such as Spring, Spring boot, Spring cloud, myBatis, etc.

4. Familiar with MySql, capable of database design and optimization, familiar with redis caching technology, familiar with message middleware, and ElasticSearch.

5. Familiar with distributed development and application scenarios of distributed components

6. Have some experience in concurrent processing and be familiar with performance optimization

7. Have strong learning ability, communication ability, teamwork ability and independent problem-solving ability, high sense of responsibility, and be able to withstand greater work pressure. Able to guide junior engineers and specialists to complete simple business development work.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn

or message your number/ id on the cut short chat.

"Only candidates who are comfortable working onsite and visiting clients and can do cold calling and possess basic knowledge of Information Technology, are encouraged to apply."

Position: Training Consultant/Analyst

Location: Lucknow (Onsite) Salary:

Fixed - 10,000 to 15,000 per Month

Type: Full-Time

Experience: 1 Years to 3 Years

Role and Responsibilities:

• Proficient in initiating cold calls and conducting counseling sessions.
• Gather client requirements and effectively communicate with clients to understand their needs.
• Explain technical concepts to clients in a way that is easy for them to understand.
• Complete daily targets and ensure timely delivery.

Requirements:

• Basic of information technology.
• Excellent communication skills, both oral and written, with the ability to effectively interact with clients.
• Ability to work onsite and visit clients as required.
• Strong problem-solving skills and the ability to think analytically.

Job Summary

• Must be proficient in PHP, MySQL, Laravel, Codeigniter, Core PHP
• Min 4 yr exp.
• Should have knowledge with PHP, laraval, MySQL, CSS, HTML, Javascript, AJAX. Core PHP, WordPress etc
• Should have excellent written and verbal communication skills (English).
• Must have the capacity to work independently and also as a part of a team.
• Must have dedication and commitment towards work and time.

Responsibilities and Duties

• Able to grasp requirements quickly.
• Understand requirements and drive projects with high-quality output.
• Should be a team player and bring positive influence within the team
• Ensuring high-performance and availability and managing all technical aspects of the project
•  

Qualifications and Skills

• Educational Qualification: Bachelor's (Preferred)
• Good communication
• Team work understanding

Note:-Work From Office only