Shubham Vishwakarma
Full Stack Developer - Averlon
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- Analyze the needs of the user or business
- Design and develop hardware systems based on those needs
- Test hardware prototypes and operational systems to ensure they function as expected
- Recommend hardware upgrades to improve existing systems
- Assist in integrating hardware components into larger systems
- Create technical specifications and diagrams to guide the manufacturing and assembly process
- Ensure that hardware systems are compatible with software components
- Maintain and repair hardware systems as needed
- Document each aspect of a hardware system or component for future reference and troubleshooting
- Stay current with advancements in technology to recommend innovative hardware solutions
- Communicate and collaborate with software engineers to ensure hardware and software integration
FigmaWhat We Need
We're looking for someone who’s designed scalable design systems, shipped real products, and
knows the why behind every element they place. You bring empathy for users, a ruthless eye for
simplicity in complex environments — and a solid foundation in core engineering from your
academic background.
Your Craft:
● Figma is your second home — you dream in auto-layouts and components
● You think in systems, not just screens
● You can take a complex AI workflow and turn it into a 3-click joyride
● You’ve worked closely with product and engineering teams to ship cross-platform
features
● Accessibility, responsiveness, and performance aren’t afterthoughts — they’re
non-negotiables
● Animation, motion, and micro-interactions? You use them with purpose
● You’ve designed for SaaS platforms, ideally with data-heavy dashboards or analytics
About the role
We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving digital transformation for customer support operations.
Location: Remote (9 am EST to 6 pm EST)
Key Responsibilities
- Solution Architecture & Design
- Lead the architecture, design, and deployment of Dynamics 365 Customer Service / Omnichannel solutions.
- Define end-to-end contact center architectures leveraging Dynamics 365, Power Platform, Azure Communication Services, and AI capabilities.
- Integrate D365 CC with telephony, IVR, chatbots, CRM, ERP, and third-party applications.
- Technical Leadership
- Provide architectural guidance to delivery teams across multiple customer support transformation programs.
- Define technical roadmaps, best practices, and standards for scalable and resilient customer service platforms.
- Conduct design reviews and ensure compliance with security, compliance, and enterprise standards.
- Implementation & Delivery
- Drive end-to-end implementation lifecycle including requirements gathering, solution design, customization, integration, testing, and go-live.
- Collaborate with business stakeholders, product owners, and customer experience leaders to translate requirements into technical solutions.
- Ensure high availability, performance optimization, and SLA adherence for omnichannel platforms.
- Innovation & Optimization
- Leverage AI/ML, Copilot, Power Virtual Agents, and automation to enhance agent productivity and customer experience.
- Drive adoption of self-service, chatbots, and intelligent routing to optimize cost-to-serve.
- Continuously assess new Microsoft Cloud innovations (Fabric, AI Builder, Cognitive Services) for contact center enhancement.
- Stakeholder Engagement
- Act as a trusted advisor for business and IT leaders, presenting solution options and value-driven roadmaps.
- Manage vendor/partner relationships for telephony, AI, and integration platforms.
- Deliver executive-level reporting on solution design, KPIs, risks, and program progress.
Preferred Qualifications
- 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel.
- Proven track record of architecting and delivering large-scale customer service/contact center transformations.
- Strong hands-on knowledge of:
- Microsoft Dynamics 365 Customer Service / Omnichannel
- Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
- Azure Communication Services, Azure Cognitive Services
- Cloud Contact Center integrations (Genesys, Cisco, Avaya, NICE, Five9, etc.
- Deep understanding of case management, SLA/KPI tracking, routing rules, agent desktops, knowledge management.
- Experience with AI-powered customer service (chatbots, generative AI, predictive routing).
- Strong knowledge of security, compliance, and data governance (GDPR, PCI DSS, ISO standards).
- Certifications preferred:
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
Soft Skills
- Strong leadership and stakeholder management skills.
- Excellent communication and presentation ability (executive and technical audiences).
- Ability to balance innovation vs. cost/risk in enterprise solutions.
- Strong problem-solving, conflict resolution, and vendor negotiation skills.
A Business Executive will be meeting existing clients in their locations and increase the app
download in that society.
Approaching the residents through door knocks and increasing the app download in that
society.
● Meeting existing client
● Increase the app download in that society
● Door to door knocks and approach the residents
● Prospect, educate, qualify, and generate opportunities to improve customer satisfaction
● In order to increase the download of app, they should conduct various activities like
meeting residents door to door, canopy, sitting/meeting security guards at regular intervals.
Responsible of Monitoring Team members’ daily activity
Responsible for Manage the team, fix performance metrics and periodical performance review
Responsible for Effectively handle employee grievances and communicate
Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.
Responsible for handling IT requirements from US based clients.
Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.
Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.
Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.
Responsible for achieving a good conversion ratio of submittals into interview and placement.
Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.
Must be having capability to work with a team or individually.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Publish progress report to management every week.
Updated about technologies of the Client requirements and knowledge of current IT trends.
Head - Finance & Legal - Y Combinator backed Shopify-like platform
About Merito :-
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About Our Client :-
Our client is headquartered in California and Y Combinator backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists etc.) to launch, manage and grow their business online. Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED). The company is founded by alumni from top IITs, IIMs, BITS, Yale including ex-entrepreneurs and from firms such as BCG, Hike, Dunzo and P&G.
Since the launch of its first version in December 2020 they have grown 25X. Creators have earned more than $1 Million since launch through the platform.
We have just closed our series A (yet to announce) and are looking to build out our leadership team across functions.
Job Description :-
The Head of Finance will be a high performing, professionally qualified individual with Senior Management experience who can lead Exly's finance and legal function and deliver its finance strategy, providing and continuously improving financial plans, systems, procedures, and practices. This individual should have collaborative approach, dynamic finance professional, technically sound, commercially savvy and an advocate of business partnering.
Purpose of this role :-
- Build the Finance function to deliver exceptional finance services with a clear focus on continuous improvement, problem solving and development, ensuring a high level of performance with a customer focus.
- Act as a strategic financial adviser to the Leadership and Senior Management Team, providing sound advice, guidance and information on organisational performance, risks, and opportunities.
- Take overall responsibility for preparation of management reporting, annual accounts, and audit matters to ensure compliance with statutory requirements and governance structures.
- Keeping the organization free of any encumbrances from legal, judiciary or financial institutions. Responsible for appropriate debt servicing, compliances related to Company's Act, Taxation and such other legal entities.
Key Responsibilities :-
- Lead the Finance team to deliver timely, high quality finance support across the organization.
- Deliver efficient and effective financial process and controls
- Manage annual closing of accounts, yearend audit process and preparation of statutory financial statements and smooth closure of audit.
- Be responsible for cash management and ensure there are no idle cash.
- Work in partnership with the Senior Management team to ensure financial statements reflect the business income and expenses.
- Review MIS reports and present it to the management team with analysis and risk exposure.
- Responsible for all legal, compliance and regulatory activities including that of submission of returns on time and making timely payment of statutory dues as well.
- Timely guidance to the team for resolving issues
- Review Balance sheet and schedules related to financial statements.
The successful applicant will be :-
- Qualified Chartered Accountant with 8 - 12 years of work experience.
- Experience in a similar role for a minimum of 2 years is necessary.
- Experience of monthly accounts, forecasts and providing MIS on tight deadlines.
- Development, implementation and monitoring of financial process and internal controls, including process improvement and system implementation.
- Ability to build and maintain relationships with other stakeholders.
- Demonstrates business partnering ability.
- Personal skills: Dynamic leader, proactive approach, detailed oriented, self-motivator, inspire and collaborate with teams.
- Functional Area: Accounts, Finance, Tax, Legal Secretarial, Audit, Business Planning.
JavaYour Day-to-Day Tasks Include:
Works in requirements like Engineering, Design, Development, and Deployment. All the tasks involves working with Java, SQL Server and Couchbase.
Build and monitor data pipelines that serve 100+ websites, 150M+ unique impressions daily. Write code that can handle 4x more scale than the given requirement.
Maintain uptime of multiple distributed web applications.
Build data pipelines to pull data from upstream partners like Google.
You Should Have:
Minimum 3 years of experience with Java.
Minimum 2 year of experience with any SQL database (MySql, MSSql, Oracle, DB2, Sybase). Minimum 3 years of experience with web development.
Experience with any NoSql database (MongoDb, Couchbase, CouchDb, DynamoDb). Experience of designing/implementing/maintaining scalable systems.
Experience with any cloud platform (AWS/Azure/GCP).
Good To Have:
Experience with BI and data reporting.
Experience with Elastic search.
Understanding of data warehousing.
Experience in Node.js.
React.jsJob Description
-
Maintain quality and ensure the responsiveness of applications.
-
Hands on experience on ReactJS , JS frameworks, Angular JS (nice to have)
-
Understanding of Material Design and Accessibility
-
Hands on experience with HTML5 & CSS3.
-
Ensure that software meets or exceeds specified standards and end-user requirements
-
Handling end to end UI development, Unit Testing for the project.
-
Build reusable code and libraries for future use
-
Optimize application for maximum speed and scalability
HTML/CSS
Adobe Illustrator
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Full Stack Developer - Averlon