UI/UX Designer

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

• Develop and implement strategies to grow and expand our business in the nursing training and overseas placement industry.
• Take responsibility for sales and placement targets.
• Build relationships with nursing professionals, hospitals, and other organizations to promote Bikham Academia's services.
• Manage a team of sales professionals and recruiters to achieve sales targets and placement goals.
• Monitor and analyze market trends and identify opportunities for growth and expansion.
• Develop and manage budgets, forecasts, and financial reports.
• Ensure compliance with all legal and regulatory requirements.
• Provide leadership and guidance to the team to ensure successful delivery of services to clients.
• Develop and implement marketing strategies to promote Bikham Academia's brand.

Requirements:

• Minimum 7+ years of experience in the overseas placement industry.
• Proven success track record of placing a good number of candidates throughout his/her career.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work independently and as part of a team.
• Open to monthly travel/touring.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and meet deadlines.

Education and Experience:

• .Experience in managing a team of sales professionals and recruiters.
• Understanding of the nursing profession and the OET training and overseas placement industry.

We are looking to hire a web designer and developer who can build world class websites for our clients, websites which are technically solid and have an extremely easy to use and appealing interface. Needs to be proficient in building websites using PHP, WordPress and Shopify.

Write for brand’s social media advertising campaigns.

Formulating high-quality still and visual content for each social media

campaign.

Building a social media presence by maintaining a solid online presence by

having a strong social media strategy and planning.

Monitoring the company's brand on social media.

Building brand awareness by engaging relevant influencers.

Managing our online communities to ensure respectful and appropriate

engagement.

Responding to comments on each of our accounts.

Overseeing customer service provided via social media.

Analyzing data to determine whether social media campaigns have achieved

their objectives.

 Job Description: Senior Software Engineer- Embedded Systems

Videogram is looking for Software Engineer in Embedded Systems who will be responsible for designing the embedded systems and installing them in machines and tools. You will be playing an important role in our software team who will be responsible to design and develop the software that controls the processor (micro-controllers and digital signal processors) of the machine. You come with a role as a professional Embedded System Software Engineer to execute a complete embedded software development lifecycle.

Responsibilities:

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment. Responsible for the complete embedded software development lifecycle
• Design, develop, code, test, and debug system software
• Coordinate with the engineers from other disciplines to develop the end product of the requisite standards
• Customize the software to suit the needs of the product nature and expected functioning
• Debug the system to remove the anomalies and inconsistencies

Requirements:

• Candidates require a bachelor's degree in computer science, electrical engineering, software development, embedded software, etc. 
• The candidate should be an undergraduate in Computer Science or a relevant field
• Hands-on experience in C++11 or later programming languages
• Knowledge of GIT Version control
• Experience in doing bare metal or RTOS development
• Hands-on experience in developing the code in Linux
• They require exceptional programming skills and competence in using software tools. 
• Knowledge of operating systems and of the interaction between hardware/software is important for this profile. 
• The attributes of problem-solving ability, analytical skills, proactive behavior, and an adaptable approach are important in this position. 
• This discipline of engineering provides scope for creative minds and poses challenges to perform quality work.
• Scripting in Python & Bash is an add-on
• Experience in any of the following technologies:

           UART | SPI | I2C |MIPI DSI |Display Port | Low-Level Sata

Additional/ Desirable Interests:

• Personal interest in videography/ photography and audio production
• Experience working programmatically with videos/ images/ audio
• Exposure to low-level details of any video/ image codecs
• Exposure to movie container file formats especially QuickTime/mp4
• Working knowledge of exFAT file system

Job Title: Power BI Developer(Onsite)

Location: Park Centra, Sec 30, Gurgaon

CTC:        8 LPA

Time:       1:00 PM - 10:00 PM

Must Have Skills: 

• Power BI Desktop Software
• Dax Queries
• Data modeling
• Row-level security
• Visualizations
• Data Transformations and filtering
• SSAS and SQL

Job description:

We are looking for a PBI Analytics Lead responsible for efficient Data Visualization/ DAX Queries and Data Modeling. The candidate will work on creating complex Power BI reports. He will be involved in creating complex M, Dax Queries and working on data modeling, Row-level security, Visualizations, Data Transformations, and filtering. He will be closely working with the client team to provide solutions and suggestions on Power BI.

Roles and Responsibilities:

• Accurate, intuitive, and aesthetic Visual Display of Quantitative Information: We generate data, information, and insights through our business, product, brand, research, and talent teams. You would assist in transforming this data into visualizations that represent easy-to-consume visual summaries, dashboards and storyboards. Every graph tells a story.
• Understanding Data: You would be performing and documenting data analysis, data validation, and data mapping/design. You would be mining large datasets to determine its characteristics and select appropriate visualizations.
• Project Owner: You would develop, maintain, and manage advanced reporting, analytics, dashboards and other BI solutions, and would be continuously reviewing and improving existing systems and collaborating with teams to integrate new systems. You would also contribute to the overall data analytics strategy by knowledge sharing and mentoring end users.
• Perform ongoing maintenance & production of Management dashboards, data flows, and automated reporting.
• Manage upstream and downstream impact of all changes on automated reporting/dashboards
• Independently apply problem-solving ability to identify meaningful insights to business
• Identify automation opportunities and work with a wide range of stakeholders to implement the same.
• The ability and self-confidence to work independently and increase the scope of the service line

Requirements: 

• 3+ years of work experience as an Analytics Lead / Senior Analyst / Sr. PBI Developer.
• Sound understanding and knowledge of PBI Visualization and Data Modeling with DAX queries
• Experience in leading and mentoring a small team.

Tech9 India is looking for Software Developers to join our team.  We have mid level to principal roles available.  Depending on the role, the position requires the use of Front and back End Technologies. This is a great opportunity to work with a company that has a primary focus of making our customers happy by delivering value, without all the burdensome policies and rules that have become typical for outsourced software development companies.

If you are looking for a change this is what we can promise you:

• You will have challenging problems to solve
• You will have flexibility and autonomy to solve problems and deliver solutions
• We will provide a highly collaborative environment with skilled and super friendly teammates
• We will fully support you in developing software the right way
• We won't burden you with useless policies and procedures
• We will provide you the tools you need to do your job right

If this sounds attractive please apply! We'd love to talk to you!

Responsibilities:
 

• Work with cross-functional teams, using agile practices, write, debug and deliver code
• Produce solid, thoroughly tested features

           ​​​​​​​Requirements:

• 3+ years of experience in Javascript engineering, frameworks, unit testing frameworks 
• At least 3 years of experience developing in Node, React, and nice  to have experience on Go Language
• Strong verbal and written communication skills
• Experience working with product managers and scrum teams to effectively translate business requirements into workflows  
• Demonstrated ability to remove problems and overcome roadblocks
• Cloud platform experience 

        Good to have for Mid/Sr. and must have for Principal role 

• Hands-on experience with APIs, microservices
• Experience with CI/CD systems such as Jenkins
• Experience with JSON and developing REST Services
• Expert experience leveraging container based technologies
• Multiple years of experience delivery solutions through an Agile delivery methodology
• Experience with bash shell scripts, LINUX utilities & UNIX Commands
• Ability to understand complex systems and solve challenging analytical problems
• Ability to leverage multiple tools and programming languages to analyze and manipulate data sets from disparate data sources
• Strong collaboration and communication skills within and across teams
• Strong problem solving skills and critical thinking ability