Trainee UI/UX Designer

The Quality Assurance Engineer is responsible for implementing and maintaining quality control processes to ensure that our products meet regulatory requirements and Environmental norms. We should work closely with cross-functional teams to identify quality issues, implement corrective actions, and continuously improve product quality and reliability.

• Quality Control Processes: Develop and implement quality control processes and procedures for manufacturing environmental products. Define quality metrics and standards to ensure compliance with regulatory requirements and customer specifications.

• Product Testing and Validation: Design and execute comprehensive testing protocols to validate the performance, reliability, and safety of composting machines, incinerators, and other environmental equipment.

• Regulatory Compliance: Ensure that environmental products comply with relevant regulatory standards and certifications, such as EPA regulations, ISO standards, and industry-specific requirements. Stay updated on changes in regulations and ensure product designs and manufacturing processes remain compliant.

• Root Cause Analysis: Investigate quality issues and customer complaints to identify root causes and implement corrective and preventive actions. Use problem-solving techniques such as root cause analysis, failure mode and effects analysis (FMEA), and 5 Whys to address quality issues and improve product reliability.

• Documentation and Reporting: Maintain accurate records of quality control activities, test results, and corrective actions taken. Prepare quality reports and metrics to track product quality, defects, and non-conformances. Communicate quality-related information to stakeholders, including management, engineering teams, and production staff.

• Training and Development: Provide training and support to production staff on quality control processes, procedures, and best practices. Promote a culture of quality and accountability throughout the organization by fostering a commitment to excellence and continuous improvement.

• Continuous Improvement: Drive continuous improvement initiatives to enhance product quality, manufacturing processes, and quality control procedures. Implement lean manufacturing principles and quality management methodologies to optimize efficiency and minimize waste.

Qualifications and experiences:

• Bachelor’s degree in engineering, preferably Mechanical/Electrical/Quality assurance/Quality management.

• Strong understanding of quality management principles particularly in manufacturing.

• Familiarity with relevant regulatory standards applicable to environmental products ISO 9001/14001/OSHAS etc.

• Proficiency in data analysis and problem-solving techniques to identify root causes of quality issues, implement corrective action.

• Strong attention to detail and accuracy in performing quality control tasks, documenting test results, and ensuring compliance with quality standards.

• Experience with Quality Management Systems, Familiarity with quality management systems (QMS) and quality control processes,

Ideal Candidate

6+ years of experience selling B2B SaaS to US customers

Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment

Track record of consistently beating your quota

Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup

Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.

Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points

Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene

Strong first principles understanding of sales processes e.g. MEDDPICC

Willingness to get your hands dirty and do the grunt work in the early days.

MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Davis Index is a leading market intelligence platform and publication that specializes in providing accurate and up-to-date price benchmarks for ferrous and non-ferrous scrap, as well as primary metals. Our dedicated team of reporters, analysts, and data specialists publishes and processes over 1,400 proprietary price indexes, metals futures prices, and other reference data. In addition, we offer market intelligence, news, and analysis through an industry-leading technology platform. With a global presence across the Americas, Asia, Europe, and Africa, our team of over 50 professionals works tirelessly to deliver essential market insights to our valued clients.

Job Overview:

We are looking for an enthusiastic and energetic Full Stack Intern to join our development team. This is a fantastic opportunity for students or recent graduates who have a passion for coding and want to gain hands-on experience in developing web applications.

Key Responsibilities:

• Contribute to the development of web applications using the MERN stack (MongoDB, Express.js, React, Node.js).
• Collaborate with the team to design, develop, and test new features.
• Work with Python for backend integrations and scripting.
• Debug and troubleshoot issues in existing applications.

Required Skills and Qualifications:

• Proficiency in React and Express.js.
• Working knowledge of Python.
• Completed 1-2 small to mid-level MERN stack projects.
• Strong communication skills and a positive attitude.

 Application Process:

1. Candidates must submit their project portfolio showcasing the MERN stack projects they have worked on.
2. Shortlisted candidates will be given a beginner-level technical test to assess their skills.
3. Candidates should demonstrate strong communication skills and enthusiasm during the interview process.

About Us

Aura is developing a platform to help companies/communities mint, buy, trade and sell NFTs in the easiest manner possible. Developing a state-of-the-art storefront customised to the community and a user-friendly interface to unlock the digital growth of companies in the gaming space by leveraging the power of NFTs. We are assembling a high-performing team from the tech ecosystem to build this product and compete with the likes of OpenSea.

Requirements:

• Create compelling content, visuals, and messaging for campaigns.
• Lay the foundation for a consistent brand voice and tone, content strategy, and roadmap for regular content execution.
• Continually optimise strategy and content, pull analytic reports showing data on engagement, reach, conversion and deliverables, analyse strategy & content performance, communicate it to the key stakeholders and optimise based on the findings.
• Craft and maintain technical write-ups and educational content on platforms like medium (both long and short form) to help bridge any gaps in understanding.
• Develop editorial calendars and ensure deadlines are met
• Create and oversee the development of creative marketing campaigns that resonate with our target audience.
• Utilize your expertise in digital marketing to plan, optimize, and manage online advertising campaigns on platforms such as Google Ads, Facebook, Twitter, and others.
• Analyze campaign performance, gather insights, and make data-driven decisions to improve marketing effectiveness.
• Monitor industry trends, competitor activities, and consumer behaviour to identify new opportunities.
• Build and maintain relationships with external partners, agencies, and influencers.

Skills and Qualifications

• Bachelor's degree in Marketing, Business, or a related field; MBA preferred.
• 4+ years of proven experience in a marketing role with a track record of successful campaigns and team management.
• Strong understanding of both content strategy, creative campaign development and digital distribution channels.
• Proficiency in using digital marketing tools, including Google Ads, Facebook Business Manager, and Twitter Ads.
• Excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.
• Creative thinker with the ability to identify and act on new opportunities.
• Strong project management and organizational abilities.
• Knowledge of industry trends and best practices in marketing.
• Ability to adapt to a fast-paced and dynamic work environment.

Benefits

• Work on the cutting edge of blockchain technology and the upcoming use-case of NFTs (Non-Fungible Token)
• Be a part of an early-stage start-up with funding from the founders of Polygon
• We have great benefits of work from anywhere policy with flexible working hours that allow us to focus on work-life balance. Additionally, we do provide frequent offsites and have an unlimited leave policy.

• You will be responsible for design, development and testing of Products
• Contributing in all phases of the development lifecycle

• Writing well designed, testable, efficient code
• Ensure designs are in compliance with specifications

• Prepare and produce releases of software components

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• Some of the technologies you will be working on: Core Java, Solr, Hadoop, Spark, Elastic search, Clustering, Text Mining, NLP, Mahout and Lucene etc.