Telesales Executive

We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.

L1 EXPERIENCE COMPULSORY

• Provide L1 technical support via ticketing system, email, and remote sessions.
• Troubleshoot basic technical issues related to installation, configuration, and usage.
• Assist senior engineers in debugging, testing, and customer support activities.
• Follow defined support processes, documentation, and SOPs.
• Maintain proper case notes, troubleshooting steps, and resolutions.
• Ensure timely responses and adherence to SLA.
• Learn and develop technical expertise on enterprise IT and security products.

Required Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
• Good communication and problem-solving skills.
• Willingness to learn enterprise security and IT products.
• Ability to work in shifts and handle customer interactions professionally.

Essentials

- Communicate clearly and confidently so customers immediately understand what is happening.

- Show empathy, stay professional, and treat every issue with respect.

- Take full ownership of tickets instead of passing responsibility.

- Manage time effectively by prioritizing issues based on impact and urgency.

- Pay close attention to details to avoid repeat questions or mistakes.

Job Title: QA Engineer (Automation)

Department: Technology

Location: Remote

Company: Mercer Talent Enterprise

Company Overview:

Mercer Talent Enterprise is a leading provider of talent management solutions, dedicated to helping organizations optimize their workforce. We foster a collaborative and innovative work environment where our team members can thrive and contribute to our mission of enhancing talent strategies for our clients.

Position Overview:

We are seeking a skilled QA Engineer (Automation) to join our Lighthouse Tech Team. In this role, you will be responsible for developing and executing automated test scripts to ensure the quality and performance of our software applications. You will work closely with developers and other stakeholders to identify testing requirements and implement best practices in automation.

Key Responsibilities:

• Design, develop, and maintain automated test scripts for various applications.
• Collaborate with the development team to understand application functionality and identify testing needs.
• Execute automated tests and analyze results to ensure software quality.
• Identify, document, and track defects using appropriate tools.
• Continuously improve testing processes and methodologies.
• Stay updated with industry trends and best practices in automation testing.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in software testing, with a focus on automation.
• Proficiency in automation testing tools (e.g., Selenium, TestNG, JUnit).
• Experience with CI/CD tools and frameworks.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Microsoft Test plan experience is a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Professional development opportunities.

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Lead Should be an excellent team manager as well as individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)  Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented  Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

Duration: 6 months with possible extension

Location: Remote 

Notice Period: Immediate Joiner Preferred

Experience: 4-6 Years

Requirements:

• B Tech/M Tech in Computer Science or equivalent from a reputed college with a minimum of 4 – 6 years of experience in a Product Development Company
• Sound knowledge and application of algorithms and data structures with space and me complexities
• Strong design skills involving data modeling and low-level class design
• Good knowledge of object-oriented programming and design patterns
• Proficiency in Python, Java, and Golang
• Follow industry coding standards and be responsible for writing maintainable/scalable/efficient code to solve business problems
• Hands-on experience of working with Databases and the Linux/Unix platform
• Follow SDLC in an agile environment and collaborate with multiple cross-functional teams to drive deliveries
• Strong technical aptitude and good knowledge of CS fundamentals

What will you get to do here?

• Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.
• Driving the adoption of best practices & regular Participation in code reviews, design reviews, and architecture discussions.
• Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.
• Implementation of long-term technology vision for your team.
• Creating architectures & designs for new solutions around existing/new areas
• Decide on technology & tool choices for your team & be responsible for them.

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

Job Description  

DevOps: 

• Implementing various development, testing and automation tools 
• Setting up tools and required infrastructure 
• Configuration and managing databases such as MySQL 
• Defining and setting development, test, release, update, and support processes for DevOps operation 
• Identify sources of manual work related to new features from inception to CI/CD pipeline and automate as much as possible. 
• Monitoring the processes during the entire lifecycle for its adherence as well as updating or creating new processes for improvement and minimizing the wastage 

Security: 

• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management 
• Incidence management and root cause analysis 
• Disaster Recovery  

General: 

• Coordination and communication within the team and with customers 

• Thrive in a fast-paced environment and have the ability to own the project end to end with minimum hand holding.   

Required: 

• Bachelor’s degree / Masters in Engineering (ECE or CSE preferred)   
• A minimum work experience of 5 years in the relevant field on Linux based infrastructure 
• Work Experience with AWS: (EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS and Cognito) 
• Security suit implementation experience 
• Bash and Python scripting 
• Work experience in setting up VPN and VNC accounts 
• CI/CD tools: Jenkins, GitLab CI/CD, and Spinnaker 
• Automation Tools: Ansible, Docker, Kubernetes 
• Version Control: Git / GitHub 
• Knowledge of AWS IoT Core is a plus  

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.  

Who Are We?

ALTRES, headquartered in Honolulu, Hawaii (USA) and in existence since 1969, is working on industry leading products for the HR industry. We are looking for web developers with the right skills and experience to join our growing team. Altres Technologies is looking for techies that will appreciate a dynamic, creative and competitive work environment, that pairs perfectly with the stability and support of a successful organization with 4 decades of satisfied customers in the market.

Website- www.altres.in / www.altres.com

LinkedIn: https://www.linkedin.com/company/altres-technologies-india

Facebook: https://www.facebook.com/altrestechnologies

About the Role:

You will contribute to our continually evolving HR platform by working as developer on the in-house product development team. It requires experience of working on HTML5, CSS, Javascript, MySQL, and Java (very important) in an agile environment. Mobile experience is a big plus. You will collaborate with locally based team members and remote Product/Project Managers and will contribute to the design and implementation of new features.

What Would You Do At Altres?

1.    Translate software requirements into workable programming code.

2.    Work with Team members, discuss technical solutions with them

3.    Participate actively in scrum meetings

4.    Conduct code reviews for peers.

5.    Perform coding, get it reviewed by other members of the team.

6.    Collaborate with Development, QA, and Product Management teams for implementation

7.    Mentor team members and guide them when needed.

8.    Ability to self-direct, work without supervision and balance multiple duties.

What Do You Need For The Job?

1.    Strong technical background with good understanding of product development life cycle.

2.    Expertise in full stack application design and development across all relevant form factors – smartphone, tablet, laptop, desktop, etc.

3.    7+ years of experience building web applications using J2EE (JSP, Servlets) and Core Java.

4.    Detailed understanding of front-end Web application technologies like HTML5, Javascript, CSS.

5.    Proficient in MySQL or another RDBMS variant with 2+ years of experience building and interfacing with the database.

6.    Good know-how of modern frameworks.

7.    Keen understanding of user experience and user interface design.

8.    Familiarity with Agile software development processes including Scrum.

9.    Experience with JIRA or similar issue & project tracking tool.

What’s In It for You?

1.    Competitive salary and benefits

2.    Opportunity to work for both front end and back end processes

3.    Great learning and development opportunities

4.    Working with an organisation that keeps up to date with industry best benchmarking in every aspect

• Partner with the product team, co-founders, and business heads to define the product vision for all our verticals (Demand, Supply, Advisory)
• Lead and mentor a team of Product Managers (PMs) to build an impactful roadmap and make it a reality in collaboration with engineering, design, and business teams.
• Define and communicate key performance indicators (KPIs), objectives, and key results to measure success; Regularly interface with ground teams, farmers, traders, etc. to get feedback on product strategy for your product area.
• Regularly share progress with execs and the larger teams against quarterly and annual goals.
• Foster a product culture for PMs, Analysts, Designers, Operations Teams, and Business teams.
• Work with engineering leadership to envision and prioritize improvements to our core product offering that is in line with our quarterly and annual goals.

• 4+ years of experience in core product management.
• Experience leading and mentoring in a product management organization.
• Experienced working with highly technical engineering and design teams and driving complex projects from ideation to successful launch.
• Expertise in setting, aligning and measuring success KPIs for large products
• All-around leader: you can create a product vision that others want to follow.
• Customer obsession: you genuinely care for our customers and deeply understand the needs of the customer ( end users, ground teams, and internal teams) and make sure that those needs are well understood by your teams.
• Problem solver: loves to figure out complex problems and constantly think about how to make processes more efficient.
• Great with data: you are data-focused, and drive the team to take decisions based on data
• A track record of partnering with cross-functional teams.
• Ability to communicate to engineers and executives in the same breath.

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements into the application. You will also be responsible for building rich UI components with React.

Skills: Node.js, React.js, MongoDB, Express JS, HTML, CSS, .

Requirements:

• Should have experience on Node.js and frameworks available for it, such as Express or StrongLoop. Preferably Express.
• Should have experience in building Rich UI components with React.js.
•  Should have hands on experience on MongoDB.  
• Strong understanding of JavaScript, its quirks and workarounds.
• Knowledge of ES6, ES7 and Object-oriented and functional programming.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Should have experience in working on Linux (Ubuntu) Environment and basic linux commands.
• Proficient understanding of code versioning tools, such as Git.
• Good to have knowledge on Redis DB.
• Good understanding of browser rendering behavior and performance.
• Good to have exposure working in an agile development environment.