Email Marketing Specialist

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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About Talent Litmus

- Talent Litmus is a game-based platform for assessments and learning founded by IIT Bombay, IIM Ahmedabad alumnus. We are a young, funded, growing and ambitious startup.

- Imagine if companies were to recruit candidates using interactive mobile games instead of tedious assessments. What if training sessions in organisations were not long 3-day workshops but gripping online role-playing games. We imagined it, and have made it a reality.

- We are using Games and Generative AI to make assessments nd learning at the workplace interesting.

Responsibilities

• Complete ownership of our web and mobile platform - from specification to design, development, and troubleshooting.
• Design and develop secure, scalable, performant and reliable systems.
• Create a framework of technical standards and procedures
• Collaborative work with other HR tech platforms to implement seamless integration.
• Rapid development and prototyping of new features.

Requirements 

• Bachelors or higher degree in Computer Science or Mathematics 2 or more years of demonstrated successful experience in Full-Stack web development.
• Hands-on Experience with designing and building a high-quality front end for web applications.
• Experience with Node. JS, Angular JS, MongoDB, ExpressJS, NestJs, AWS(EC2, Route53, S3, CloudFront, Lambda), Docker, nginx.
• Experience with version control systems such as Git.
• Experience with Typescript Basic understanding and exposure to GEN AI tech.
• Bonus: experience with CI/CD, and game development (phaser.js, three.js, play canvas, etc. )
• Ability to have smart technical conversations and defend hypotheses with factual data.
• Candidates willing to work from home or from office in Mumbai

• Experience working on Angular 2.X+
• Bootstrap/Angular Material development of web applications.
• Experience working on rest services-based architecture.
• Have used state management libraries, state Integration of Web APIs, and other 3rd party frameworks.
• Good understanding of HTML, CSS, ES6.
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• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

The Network Engineer position provides a secure network infrastructure and resolves any network security related findings. Evaluate and analyze new technologies for potential applicability to business needs. Design, install, and support the network infrastructure capable of supporting the business processes at Citizens Energy Group. Design, test, and implement a disaster recovery process and procedures for the network infrastructure. Maintain a solid technical knowledge of computer hardware, software and applications available within the industry to support our current systems and assist in planning future directions.

Detailed Description

Essential Duties and Responsibilities:

• Responsible to provide on-call support in a 24/7 environment and remedy network outages or other interruptions.
• Maintain existing network equipment, installing new equipment and replacing faulty equipment in plant environments. Vendor and warranty management for network hardware and software.
• Design, implement, document, and test Disaster Recovery process and procedures for network infrastructure
• Manage network infrastructure backup and recovery processes
• Security and critical IOS update patch management
• Advise team for network infrastructure-related issues
• Proactive monitoring of to identify outages, service degradation, or security threats and responding accordingly
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
• Design, implement, and maintain network infrastructure to meet SLA requirements
• Design, implement, and maintain Firewall infrastructure for internal and remote use.
• Design, implement, and maintain network management platform for proactive monitoring and management of network infrastructure
• Designing, maintaining, and effectively operating Local Area Networks (LANs) and Wide Area Networks (WANs), Wireless, Internet Connectivity, and Network Security
• Prepare and ensure accuracy of documentation, procedure manuals, and help sheets for network installations, including data, voice, and video systems.
• Assist in development of business continuity and disaster-recovery plans, and maintain current knowledge of the plan. Respond to emergency network outages in accordance with business continuity and disaster-recovery plans
• Performs other duties as assigned
• This position will require an onsite presence and 80% local travel, as it will be supporting our utilities in the Greater Indianapolis Area

Job Requirements

Required Qualifications:

• Four-year degree with emphasis in Computer Science, Computer Technology, MIS or equivalent experience.
• Minimum 5 years of designing and supporting network devices and network protocols (Network switches, Firewalls, Wireless controllers and APs, BGP, OSPF, EIGRP, SIP and layer 2 protocols Spanning Tree, VPC, VDC and VTP).
• Experience with Watchgaurd Firewall, Active Directory, NPS, and RADIUS configurations
• Good interpersonal skills to interact with customers and team members
• Strong organization skills to balance and prioritize work
• Ability to work independently and as part of a team

Requirements:

- Good Experience as a Business Analyst (non-Presales experience)

- Should be involved in the entire project/product delivery cycle

- Has good understanding of Magento Application Architecture & should be able to provide feedback on same when needed

- Project or Product Analyst experience across multiple projects or a program through the entire solution delivery process and financial reporting.

- Proactively identifies when projects and/or programs are tracking off schedule, over or under budget thresholds and out of compliance with requirements & it escalates to the Project Manager.

- Makes process improvement recommendations to management, drives consistency and improve reporting

- Excellent Oral and Writing English skill including presentation skill

- Ability to Manage Client call, communication Independently

- Experienced in Preparing Large scale FRS, BRD , Wireframe ,proposal document

- Knowledge of Scrum and Agile Methodology

- Jira Knowledge would be added advantage

- Experienced in preparing the estimation document will be added advantage

QA Engineer

You will impact our users directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Your job will often require coordination between multiple Development, Product,  Operations and Business groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, obsessed with customer experience, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Position Overview

• You will be responsible for all testing of an entire project across various platforms
• You will own the development and execution of test plans and test cases for multiple features of an application
• You will develop and maintain testing strategies, including manual and automation testing.
• You will ensure comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and report on test execution progress and results.
• You will participate in design and specification reviews, and use this information to design test plans.
• You will promote QA productivity through automation, tools, and other best practices.
• You will promote a culture of quality throughout the organization.

Basic Qualifications

• 3+ year of experience working as a Quality Assurance Engineer
• Experience in manual testing across android app, mobile web and desktop applications
• Bachelor's Degree
• Expertise in test methodologies and test processes.
• Ability to understand technical specifications and generate test cases from them
• Good in communicating with developers and technical leaders, even if they are remote.
• Strong organizational skills, ability to track multiple test executions simultaneously and synthesize the results
• Shows creativity and initiative to improve product coverage and effectiveness.
• Should be able to generate test reports and dashboards for management communication.

At Qsignage, we are looking for a person who is highly passionate about technology and automation with a focus on value-driven deliverables, wants to work, learn and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys technology, project management, process improvement, and fast pace environment. 

Apply to the link below and get in touch with us now!

SKILLS REQUIRED (Full Stack Developer)

• A person should have sense of ownership, hold accountability for the task allocated with a data-driven and result-driven attitude
• Have Knack over the bigger picture while building the technology with a keen eye over the minute details
• Must be experienced in HTML/CSS coding and should be confidently utilized server-side languages (Java-script, Node.js, Python, Ruby, and PHP)
• In the ability to take existing models and best practices and adapt them to our environment
• Must know agile Tools and cloud technology with frontend/backend integration
• Must know multiple systems, servers, environments, data sources, data analytics, and database management

ROLES AND RESPONSIBILITIES

• Work with development teams and product managers to ideate software and application-based solutions
• Participate in both the back-end and front-end of systems by developing a full-fledged platform from scratch to end
• Write clean, functional code and algorithms on backend and frontend 
• Troubleshoot, test, debug and upgrade software
• Manage and maintain end-to-end life cycle for the production of software and application

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

The high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture that has an agile team with a growth mindset

Company Introduction

Edfone is an educational technology company, which creates smart tools for schools and colleges. This position is for a global project where your work will create an impact on students across the globe. Being one of the early in-house team members you will get to enjoy interacting with founding team and working with early customers - students and teachers. And as always, you will be eligible for a fair share of startup benefits. If you are someone who loves to write mouth watering code and is game to for an exciting ride to help students across the world learn better, do see if you have the skills we need and apply.

Job Description

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition ownership of existing React Native apps from out sourced developers to in-house

Skills

• Firm grasp of the JavaScript, React Native and its nuances
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like Jest or Mocha