Telesales Executive

Role Summary

The Executive – AFS Operations (Back Office) will be responsible for supporting day-to-day aftersales operational activities through documentation, coordination, MIS reporting, CRM updates, billing support, and technician scheduling. The role ensures smooth backend execution of service operations and timely closure of jobs with proper records and compliance.

🎓 Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering or any related field

• 1–3 years of experience in Back Office / Operations Coordination roles

• Good knowledge of MS Excel, Email Coordination, and Documentation

• Basic understanding of service operations, job cards, and billing workflows

• Strong communication, coordination, and multitasking abilities

🔧 Key Responsibilities

🧩 Operations Coordination

• Coordinate with internal teams for job scheduling and execution updates

• Track daily service activities and technician deployment status

• Maintain operational records, trackers, and job status reports

• Support service planning and execution coordination activities

📦 Documentation & Billing Support

• Maintain and verify job cards, service reports, GRNs, and acknowledgments

• Ensure all service documents are complete and billing-ready

• Share verified documents with billing/commercial teams

• Maintain soft copies and filing of operational records

🗃️ CRM & MIS Management

• Update job execution details in CRM on a daily basis

• Prepare MIS reports, Excel trackers, and pending job reports

• Monitor job closures and maintain accurate operational data

• Share regular updates with reporting managers

📧 Communication & Follow-up

• Coordinate with technicians, stores, and internal departments via email/phone

• Follow up on pending documents, approvals, and service updates

• Escalate delays or operational issues to seniors when required

• Support audit documentation and compliance activities

🛠 Skills Required

✔ MS Excel, Word & Outlook

✔ MIS Reporting & Documentation

✔ Coordination & Follow-up Skills

✔ CRM/Data Management

✔ Time Management & Multitasking

✔ Attention to Detail & Problem Solving

👤 Experience:

2–3 Years in Back Office / Operations / Coordination roles preferred

Are you passionate about travel and ready to make an impact at a fast-growing startup? 

Rimigo is on a mission to simplify international travel for 100 million Indians, creating seamless and unforgettable experiences.

With founders who’ve built and sold their previous startup to PhonePe, we’re revolutionizing the travel industry—and we need a Sales Rockstar to join us on this journey!

Key Responsibilities

Customer Onboarding:

• Guide travelers through our services, ensuring seamless onboarding and a great first experience.
• Build long-term relationships that encourage repeat bookings and referrals.

Sales Execution:

• Close deals efficiently, meeting or exceeding sales targets to drive revenue growth.
• Actively identify upselling and cross-selling opportunities to maximize customer value.

Market Insights and Collaboration:

• Gather and share customer insights to improve offerings, create new opportunities, and refine strategies.
• Partner with marketing and operations teams to ensure an excellent travel experience, from inquiry to post-trip.

Revenue Growth and Strategy:

• Contribute directly to company growth by driving new customer acquisition and increasing conversions.
• Work with leadership to shape sales strategies that align with long-term business goals.

Leadership and Impact:

• Take ownership of your sales pipeline, demonstrating leadership and accountability.
• Play a key role in shaping Rimigo’s future as one of the early team members, with growth opportunities into leadership roles as the company scales.

Who You Are

• Results-Driven: You thrive on achieving and exceeding sales goals.
• A Great Communicator: Strong interpersonal and communication skills.
• Passionate About Travel: You love helping people explore the world.
• Proactive: Independent and comfortable working in a fast-paced environment.
• Experienced: 1-3 years in sales, preferably in travel or a customer-facing industry.

Why Join Us?

• Be part of an early-stage startup shaping the future of travel in India.
• Work with experienced entrepreneurs with a proven track record of success.
• Directly impact company growth and have a clear path to leadership opportunities.
• Competitive compensation and a dynamic, collaborative team environment.

I

f you’re ready to take your sales career to the next level and help make travel dreams come true, we’d love to hear from you!

• You should have minimum 5 years of experience doing .NET XAMRIN development with MAUI experience.
• Please do not post your resume if you have less than 5 years of development experience.
• Strong knowledge of, XAML, C# along with MAUI.
• Experience developing Cross Platform applications (Android/iOS/Windows) in- MAUI.
• Strong Knowledge of Core concepts of Android & iOS.- Good exposure to UI development using.
• Xamarin.Good knowledge in programming using .NET/ Blezor C#- Good exposure to Webservices.
• Candidate should have a good understanding of Agile methodologies.
• Excellent problem-solving skills, self-motivated, adaptable, and goal-oriented.
• Should have good verbal and written communication in English.
• Experience in working with ESRI APIs

• Leading sales demonstrations, following up with the prospect throughout the cycle via multiple mediums including email & phone calls and bringing to closure
• Staying in touch with the prospect to understand their requirements and feedback, and acting accordingly
• Playing a critical role in planning the sales and operations functions to ensure the business goals are entirely aligned
• Helping make data-driven decisions and recommendations for improving the sales funnel and process
• Monitoring daily operations and addressing potential issues when they arise
• Phone calling, both cold calls initially to follow-up calls where necessary (even though maximum communication will be written)

Desired Candidate Profile

• Minimum 3 years of experience in a similar role is mandatory
• Prior experience of working in B2B Enterprise software sales is preferred
• Previous experience of dealing with enterprises or small businesses and not just selling to consumers
• Resourcefulness to come up with new ideas to re-engage dormant leads
• Exceptional communication skills, both written and verbal
• Flexibility to work until 3 am IST to support US time-zone
• Ability to make smart use of digital tools to organise data, manage CRM, automate parts of the task
• Eagerness to build a career in Sales/ Business Development    
• Open to work in US/Night shift