Telesales Executive

🚨 We’re Hiring | Support Engineer – Trading & Capital Markets 🚨

📍 Location: Bangalore

🕘 Shift: Night Shift

🎯 Domain Priority: Trading / Capital Markets ONLY

We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.

✅ Must-Have Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field
• 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
• Strong understanding of Capital Markets – Equity, F&O, Currency, Commodities
• Solid technical troubleshooting skills:
• Linux/Unix
• SQL
• Log analysis
• Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
• Excellent communication and interpersonal skills for effective client interaction
• Ability to work under pressure during live trading hours and manage multiple priorities
• Customer-centric mindset with strong problem-solving and relationship-building abilities

🔍 Key Responsibilities

• Act as the primary point of contact for clients reporting issues related to trading applications and platforms
• Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
• Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
• Provide clear, proactive, and regular updates to clients and internal stakeholders
• Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
• Support clients with queries related to system functionality, performance, and usage
• Communicate proactively with clients regarding product enhancements, features, and updates

⚠️ Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.

📩 Interested candidates can comment “Interested” or share their resume via DM.

Let’s connect and build reliable trading support systems together!

Position Overview

• To manage, generate and maximize the revenue through effective Sales & Services to the existing clients and identification of prospective clients.

Job Responsibilities:

• Must have knowledge of at least one PHP framework out of Laravel and Cakephp.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Required Skills:

• Knowledge and/or willingness to learn, highly motivated.
• Fully comfortable working in English, both in written and spoken language.

Job Description:

Responsibilities

·       Having E2E responsibility for Azure landscape of our customers

·       Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction

·       Make usage of CI/CD framework to rapidly support lifecycle management of the platform

·       Acting as L2-L3 support for incidents, problems and service request

·       Work with various Atos and 3rd party teams to resolve incidents and implement changes

·       Implement and drive automation and self-healing solutions to reduce toil

·       Enhance error budgets and hands on design and development of solutions to address reliability issues and/or risks

·       Support ITSM processes and collaborate with service management representatives

Job Requirements

·       Azure Associate certification or equivalent knowledge level

·       5+ years of professional experience

·       Experience with Terraform and/or native Azure automation

·       Knowledge of CI/CD concepts and toolset (i.e. Jenkins, Azure DevOps, Git)

·       Must be adaptable to work in a varied, fast paced exciting, ever changing environment

·       Good analytical and problem-solving skills to resolve technical issues

·       Understanding of Agile development and SCRUM concepts a plus

·       Experience with Kubernetes architecture and tools a plus

Position Profile

Qlik Sense Developer

Location:  Mumbai/Gurgaon

Job Description

Role Summary:

Lead and drive the development in BI domain using Qlik Sense eco-system with deep technical and BI ecosystem knowledge. The resource will be responsible for the dashboard design, development, and delivery of BI services using Qlik Sence eco-system.

Key functions & responsibilities:

• QlikView/Qlik Sense Data Architect (possibly certified) with extensive knowledge of QlikView and Qlik Sense including best practices for data modelling, application design and development.
• Familiarity with the use of GeoAnalytics, NPrinting, extensions, widgets, mashups, ODAG and various other advanced features used in Qlik Sense development.
• Good knowledge working with Set Analysis.
• Experience working with Qlik Sense sites and the Qlik Management Console, creating rules, and managing the streams, as well as user and application security.
• Knowledge of Active Directory, proxies, load balancers, etc.
• Experience in troubleshooting connectivity, configuration, performance, etc.
• Strong communication and presentation skills.

Candidate’s Profile

Academics:

• Bachelor’s degree preferable in Computer science.
• Master’s degree would have an added advantage.

Experience:

 2-6 years of experience in Qlik Sense designing and development.

Immediate Joiner Preferred

The job is applicable only for Mumbai-based candidates.

Digital Marketing Agency Experience preferred.

I. YOUR ROLE

Driving business objectives for the agency’s clientele through Paid marketing activities.

II. YOUR RESPONSIBILITIES

• Monitoring, Auditing and Executing Campaigns on Google display/search Ads, Facebook, and Instagram ads
• Ensuring campaign performance and identifying insights to drive incremental results.
• Collaborate with the Account Manager and creative teams for campaign planning.
• Drive positive curiosity and a hunger for learning and new ideas through the team.
• Initiate and drive case study creation that can be nominated for awards, post completion of noteworthy campaigns.
• Build trust with clients’ POCs and Digital Leads.
• Ability to represent the agency in account reviews and performance meetings
• Assisting the team in pitching for new business.
• Auditing Ad accounts of prospects and identifying opportunities for performance improvement.
• Deliver volume, quality leads , TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising)

III. ABOUT YOU

- Professional / Academic Requirements

• 2+ years of relevant work experience in Paid media
• A Degree in Engineering, Marketing, Advertising, Communication or another relevant field

- Technical Requirements

• Expert level command over Google Ads, Facebook/Instagram ads
• Exposure to multiple verticals like eCommerce, BFSI, Realty, Travel, etc.
• Proficient at Google Analytics, Apps-flyer, Similar web, Adobe solutions, etc.
• Master of decoding trends and analytics from data
• Proficient with the MS Office Software (PowerPoint, Excel)
• Superior communication and presentation skills
• Creative & Strategic thinking
• Up-to-date on creative and market trends

Desired Candidate Profile