Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Telesales Executive, you will be responsible for lead conversions and convincing customers to sell, cross-sell and up-sell various company products.
What you will do:
- Increasing brand awareness through customer interaction
- Recommending potential innovations in products and services to the management by collecting and analyzing customer information and needs
- Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information
- Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement
- Regularly calling users and creating follow-ups with interested leads to increase sales in various locations
- Working closely with members of other teams to translate business needs and product requirements into new solutions for customers
- Building sustainable relationships of trust through open and interactive communication
- Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction
- Logging and regularly maintaining a report for calls done and follow ups made
- Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touch points with customers from time of sign up till purchase and beyond
Desired Candidate Profile
What you need to have:- 1- 2 Years of experience
- Good communication skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
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