Telesales Executive

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

About the role

We are looking for a skilled Performance Marketer for Insane Marketers who can optimize ad exposure and add Insane value to the campaign strategies. Responsible for growing revenue through digital media by executing marketing campaigns, and extracting and analyzing data across multiple channels.

Responsibilities

• Conducting market research and analyzing demographics, media usage, psychographics, and buying patterns to define the target audience and campaign requirements.
• Proofreading advertising material before launching campaigns.
• Coordinating and overseeing the development and launch of campaigns
• Run Google Ads, and FB ads and manage complete responsibility of Google and Social media ads with an advanced understanding of marketing, and funnels, and comfortable with Google and Facebook Campaigns Strategy, optimization, and Analytics.
• Creating and managing Multiple Campaigns with the Right Ad Copy, optimizing the ad copy, and landing pages for the best quality leads
• Identifying the target audience for a particular media campaign and deciding how best to communicate to that audience
• Analyzing and evaluating the effectiveness of the campaign and using this data to inform future campaigns
• Collaborate with cross-functional team to develop creative solutions to address client’s business challenges
• Well aware of segmentation of Budget across the funnel, and ensure the right ads are shown to the right audiences.

Requirements

• Minimum of 2 years of experience as a media buyer.
• Prior Experience running Google or Facebook Advertising campaigns
• Good understanding of media analytics tools such as Google Analytics, and strong computer skills with programs such as MS Office, Google Suite
• The ability to collaborate with others and work as part of a team.
• Exceptional organizational and project management skills.
• Strong communication and networking abilities.

Benefits-

• Health insurance.
• All books ordered in the domain that Insane works in will be reimbursed.
• The freedom to manage your own time, location, and schedule (we have no physical office or set working hours).
• 5 days working.
• In-house training to grow your skills
• The opportunity to work with an innovative team of people with an awesome company culture
• The chance to grow, be challenged, and develop with Insane marketers
• Day shift.
• Willing to relocate to Bangalore or be based in Bangalore for this position

About you

• You’re numbers-driven.
• You love data.
• You're passionate and driven.
• You have a sharp eye for detail.
• You're proactive and reactive.
• You have 2+ years in paid media buying.

Profile

Purpose of Role: To support and maintain the existing and future applications managed by ABD (Agile Business Development) Team.

Main Responsibilities:

• To work on existing and future applications as required
• Work with ABD India Application Support and Business Support team to address production issues and/or to do development work
• Work with US ABD team to coordinate the on-going support and monthly release of C-Hub (Customer-Hub) application and other ABD Applications
• Report status to management on project progress
• Identify and escalate related issues and risks
• Coordinate with others in Development and Business Support team to implement new features of SQL Server/ MS Web based technologies 
• Assess current modules and offer performance improvements techniques  
• Make sure Database Design Standards/coding standards established by ABD are followed
• Constant communication with ABD leadership team in US.
• Problem Solving ability with “Can-do” attitude
• IT experience in Banking industry is preferred

Candidate Profile

• Minimum 5-8 years of experience and bachelor’s degree in Engineering, Accounting, Finance, or equivalent with good communication Skill
• Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies:
• Microsoft .Net (ASP.NET & ASP .NET CORE)
• C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
• MVC and WebAPI
• MS SQL Server management Studio (SSMS) to develop database objects such as Stored Procedures, Functions, views, triggers, constraints etc. and look for performance tuning and Exception handling for these components
• Good to have: Understanding of MS Excel VBA /MS-access/ macro codes

• Java,Jdbc,J2ee,Ajax,jquery,Spring,Hibernate, Restful Web Services, JAVASCRIPT, HTML, CSS 
• T-SQL and PL/SQL 
• Strong experience in core java 
• Experience in OOAD frameworks, Spring Integration, Hibernate, JSP, Tiles, Applets, Servlets 
• Extensive development experience with PL/PGSQL (PostgreSQL) 
• Good experience in code optimization, performance tuning, debugging 
• Web/App server: TOMCAT/JBOSS/WAS 
• Knowledge of OOPS concepts, SDLC, and design patterns 
• Good Analytical ability and Problem Solving Skills 
• Good communication skills in both written and verbal 
• Java Certification will be an added advantage