Telesales Executive

Job Description Architect,

Job Description: Architect

Job Title

Architect

Job Summary

We are seeking a talented and detail-oriented Architect to design, plan, and oversee the construction of residential, commercial, or industrial buildings. The ideal candidate will combine creative design skills with technical expertise to develop functional, sustainable, and aesthetically appealing structures while ensuring compliance with building codes, regulations, and client requirements.

Key Responsibilities

• Meet with clients to understand project requirements, objectives, and budget.
• Develop architectural concepts, designs, and detailed construction drawings.
• Prepare 2D and 3D models using architectural design software.
• Coordinate with structural, civil, MEP, and interior design teams.
• Ensure designs comply with local building codes, zoning laws, and safety standards.
• Review project specifications, cost estimates, and material selections.
• Conduct site visits to monitor construction progress and ensure design compliance.
• Address design changes and resolve technical issues during project execution.
• Collaborate with contractors, consultants, and project stakeholders.
• Prepare presentations and design documentation for client approvals.

Required Qualifications

• Bachelor's or Master's degree in Architecture.
• Valid Architect license/registration (if required by local regulations).
• 3–8+ years of architectural design experience (depending on role level).
• Proficiency in AutoCAD, Revit, SketchUp, Rhino, or similar design tools.
• Knowledge of building codes, construction methods, and sustainable design principles.
• Strong communication, presentation, and project management skills.

Preferred Skills

• Experience with BIM (Building Information Modeling).
• Knowledge of LEED or green building standards.
• Familiarity with project management tools.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple projects and deadlines.

Key Competencies

• Architectural Design
• Construction Documentation
• Space Planning
• Technical Drawing
• Project Coordination
• Client Relationship Management
• Time Management
• Attention to Detail
• Team Collaboration

Working Conditions

• Office-based work with regular site visits.
• May require travel to project locations.
• Ability to work under tight project deadlines.

Success Metrics

• Timely delivery of design milestones.
• Compliance with quality and regulatory standards.
• Client satisfaction.
• Efficient coordination with project teams.
• Successful completion of projects within budget and schedule.

If you meant a Software Architect, Solution Architect, Enterprise Architect, or Cloud Architect, I can provide a role-specific JD instead.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Description

Key Responsibilities:

• Design, develop, test, and deploy high-quality backend solutions using Java and Spring Boot.
• Build and maintain scalable microservices that interact with various data sources and front-end applications.
• Develop RESTful APIs for internal and external consumption.
• Write clean, maintainable, and efficient code following best practices and coding standards.
• Collaborate with cross-functional teams including front-end developers, QA, and DevOps.
• Troubleshoot and resolve technical issues across environments.
• Participate in code reviews, unit testing, and integration testing.
• Ensure application performance, uptime, and scale by identifying and resolving bottlenecks.

Required Skills & Qualifications:

• Strong proficiency in Java (8 or higher).
• Hands-on experience with Spring Boot framework.
• Experience in developing RESTful APIs and understanding of HTTP protocols.
• Solid understanding of Microservices architecture and related patterns (e.g., service discovery, circuit breaker).
• Familiarity with relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Understanding of containerization tools (e.g., Docker) and orchestration tools (e.g., Kubernetes) is a plus.
• Knowledge of CI/CD pipelines and version control tools like Git.
• Excellent problem-solving skills and attention to detail.
• Good communication and teamwork skills.

Preferred Qualifications:

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with message brokers like Kafka or RabbitMQ.
• Exposure to Agile/Scrum development methodologies.

Company Overview :

Welcome to WEBTRAFFIC AGENCY, where we don't just build brands; we craft stories with purpose and passion!

Services that are our bread and butter: Social Media | SEO | Content Ideation |Brand Identity | Collateral Design | Print / Packaging Design | Creative Design |Content Writing | UI & Web Design Tech | Performance Marketing | Video Content & Production | Digital PR | Tech & Innovation

Company Website - https://webtraffic.agency/

Job Profile -

Designation - Junior Visual Designer

·Only for people based in Mumbai,Thane,Navi Mumbai & MMRDA region

·Outside candidates strictly NO NEED TO APPLY

·Candidates (Strictly from Agency Background) need to apply

·Resumes with a non-agency background will not be accepted

Responsibilities :

·Assist the team with the creation of visually compelling designs for online platforms, encompassing typography, infographics, motion graphics, digital videos, visual concepts, logos, icons, and other interactive elements

· Develop the social media look and feel across Instagram, Facebook, Twitter,YouTube with the aim of increasing brand awareness, and driving engagement

·Curate an exciting, consistent, always-developing stream of content to engage our existing audience and grow our follower base

·Some knowledge of Editing and retouching of the images will be preferable

·Need to have knowledge and experience in the making of reels

·Possessing basic knowledge of AI tools and seeking to generate content and videos using various AI applications

·Work alongside Social Media Manager and Strategist to implement a direction for social video and graphic treatments

·Enhance your skills and unleash your creativity by engaging in proactive campaign work

·Capable of working within a pressurized environment to tight deadlines

·Nurturing a natural curiosity and passion for interactive media and design innovation and skillfully managing multiple projects and tasks.

·Able to deliver the requested creatives in the timeframe and follow a strict deadline.

·Able to do the effective Ideation of the overall content , designing as per the client requirements

Requirements :

Education: Bachelor’s degree in graphic design , communication design , or related field

Skills :

·Well Versed with design software like (Illustrator/Photoshop/CorelDraw/After Effects/InDesign and others)

·Strong communication skills, both written and verbal, with an ability to effectively present ideas and design concepts

·Possessing basic knowledge of AI tools

·Excellent sense of design principles including color, typography, layout, and ability to create strong visual messaging.

·Knowledge of 2D animation & video editing in Premiere Pro & After Effects

·Must understand design in multiple mediums - print and digital

·Only for people based out at Mumbai, Thane, Navi Mumbai & MMRDA region only.

Work Exp : 3  months – 6 1 year of experience with digital marketing/ creative/design agency.

Joining: Immediate and the candidate should have their own laptop. Working Days: Monday to Friday. ( 5 days a week )

Work Model : Hybrid Model

 Location: Mumbai

Salary: According to the industry standards

Location:

1.   Office Address : HQ Office

Thane

WeWork Zenia Building, Hiranandani Circle, Hiranandani Business Park, Off Ghodbunder Road,Thane, Mumbai, Maharashtra, 400607

2.    Office Address : Branch Office

Powai

WeWork Chromium, Powai, Jogeshwari - Vikhroli Link Road,Andheri East, Mumbai, Maharashtra, 400706

• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Improve operations by conducting systems analysis; recommending changes in policies and procedures
• Protect operations by keeping information confidential
• Provide information by collecting, analyzing, and summarizing development and service issues
• Accomplish engineering and organization mission by completing related results as needed
• First and foremost, developing software our users need
• Mentor junior and mid-level engineers
• Collaborate with team to brainstorm and create new products
• Grow engineering teams by interviewing, recruiting, and hiring
• Make informed decisions quickly and taking ownership of services and applications at scale
• Work collaboratively with others to achieve goals
• Be a persistent, creative problem ­solver
• Remain cool and effective in a crisis
• Stay on the leading edge of development practices
• Passionate about great technologies, especially open source
• Understand business needs and know how to create the tools to manage them

Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.

• Translate product designs and features into high-quality code within project constraints through diligent planning and attention to detail.
• Design and develop efficient reusable components. Follow SDLC best practices by ensuring coding and testing standards.
• Take the lead to maintain and refactor code and remedy performance bottlenecks.
• Collaborate with different tech teams, product teams, and QA. Exhibit excellent teamwork and help achieve team goals. Keep key stakeholders informed about progress and problems; avoid surprises.
• Work to architect simple, reliable, and elegant applications. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and communicate improvements to development tools, processes & workflows. Contribute to a collaborative work environment and a culture of ownership.
• Participate in understanding problems for our specific target and finding solutions for them.

• Strong knowledge of Android design principles, patterns, and best practices.
  Good problem-solving skills and verse with OOPs fundamentals.
• Proficiency in Java, Kotlin, and a solid understanding of Android SDK and other components (MVP/MVVM, Architecture components, Jetpack, Dagger, RxJava, Coroutines, Data binding, Retrofit, etc).
• Knowledge of clean architecture and its implementation.
• Proficient with developing apps optimized for different android versions and devices of varying performance.
• Strong system design and architecture skills.
• Experience with multi-threading, memory management, databases.
• Experience in working with REST APIs, JSON, XML, etc.
• Experience/Knowledge of unit testing and integration testing.
• A knack for profiling, performance tuning, and optimization.
  Skills that will give you an edge
• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks

We are looking for a Technology Leader to help us build the next-generation InsureTech platform from scratch. You will work with an amazing set of engineers on some of the most challenging tech problems and impact million of lives. 

Responsibilities:

- Define the technical architecture for Vital

- Complete responsibility of the development of the backend, web app, and the native app

- Recruit, manage and mentor a team of frontend developers, backend developers and quality engineers

- Ensure timely delivery of all features 

- 50% of the time will be in the actual development and 50% in code reviews, management and building the team

Requirements:

- 10+ years of application development experience in a good product company

- Expert knowledge of data structures, algorithms, databases, and caching technologies

- Must have managed a team of developers and QA engineers

- Must be hands-on with coding and development

- Undergrad CS degree from NIT or a good regional college is a MUST