Telecalling & Telesales

Position Name : Senior Software Architect

📍 Location : UB City, Bengaluru (Hybrid – 3 days in office)

🕒 Experience : 11 to 18 Years

📅 Notice Period : Immediate to 1 month

👥 Open Positions : 2

Role Overview :

• We are looking for a Senior Software Architect to design, build, and scale high-performance SaaS B2B applications.
• The ideal candidate will have deep expertise in MERN stack (MongoDB, Express.js, React.js, Node.js), AWS, and microservices-based architectures.
• This role requires at least 3 Years of experience in an Architect position, with a strong background in building scalable products and handling daily releases.

Key Responsibilities :

• Architect and develop scalable SaaS B2B products using React, Node.js, GraphQL, Elasticsearch, and Micro Frontend Architecture (MFE).
• Design and implement microservices-based distributed systems and RESTful APIs.
• Optimize frontend interfaces using React, Redux, Next.js, HTML, and CSS.
• Develop robust backend APIs using Node.js, Express.js, and MongoDB/PostgreSQL.
• Utilize AWS services (EC2, S3, SQS, SNS, DocumentDB, OpenSearch) and containerization (Docker, Kubernetes).
• Implement scalable database schemas and ensure optimal performance.
• Work with GraphQL for efficient data querying and manipulation.
• Ensure security, reliability, and high availability of the platform.
• Lead and mentor development teams, conduct code reviews, and enforce best practices.
• Collaborate with cross-functional teams to deliver business-driven software solutions.

Required Skills & Experience :

✅ 3+ Years as a Software Architect and currently in an Architect role.

✅ 5+ Years of experience in full-stack development with the MERN Stack.

✅ Strong knowledge of scalable architectures, microservices, and cloud-native SaaS products.

✅ Experience in AWS deployment, cloud infrastructure, and DevOps.

✅ Hands-on experience with Micro Frontends (MFE).

✅ Experience in handling everyday releases and working in Agile environments.

✅ Strong problem-solving skills, logical thinking, and architectural decision-making.

✅ Bachelor’s or Master’s degree in Computer Science or related field.

Preferred :

• Experience in B2B SaaS product development.
• Background in product-based companies.
• No prior experience in Walmart or similar large enterprises.
• Candidates should be based in Bengaluru (Outstation candidates will not be processed).

About the Role

We are looking for a highly organized, proactive, and reliable Executive Assistant / Operations Coordinator to support the CEO in managing daily operations and ensuring smooth communication across all teams. This person will act as the CEO’s right hand—coordinating tasks, tracking progress, following up with team members, and ensuring everything runs efficiently.

The ideal candidate is someone who can take ownership, manage people and processes, and keep the CEO updated on priorities, deadlines, and issues.

Key Responsibilities

CEO Support

• Act as the primary point of coordination between the CEO and internal teams.
• Manage the CEO’s schedule, meetings, and task priorities.
• Prepare daily/weekly reports summarizing progress, blockers, and upcoming activities.
• Follow up on assigned tasks with team members and ensure timely completion.

Team & Operations Management

• Coordinate across departments (marketing, tech, sales, operations, support) to ensure alignment.
• Track team members' workloads, project statuses, and deadlines.
• Ensure all teams follow SOPs, workflows, and reporting structures.
• Maintain an organized overview of ongoing projects, tasks, and deliverables.

Communication & Documentation

• Draft internal communication, meeting notes, action items, and reminders.
• Handle basic administrative work (emails, follow-ups, documentation).
• Maintain dashboards or trackers to monitor progress across departments.

Process Improvement

• Identify bottlenecks and propose improvements to streamline operations.
• Help standardize reporting, workflows, and cross-team collaboration.

Confidentiality

• Handle all sensitive information with the highest level of discretion.

Requirements

• 2–5 years experience as an Executive Assistant, Operations Coordinator, Project Coordinator, or similar role.
• Strong organizational and multitasking skills.
• Excellent communication skills (written and verbal).
• Ability to manage people diplomatically while ensuring accountability.
• Tech-savvy: familiar with tools like Notion, Google Workspace, Slack, CRM systems, etc.
• Strong attention to detail with the ability to anticipate needs.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience in a startup or fast-paced environment.
• Ability to create or optimize internal processes.
• Good analytical/reporting skills.

Looking for dynamic, proactive and inventive Business Development Managers to join our professional team. The opportunity is perfect for those who know the traits of bringing quality business for organization by converting potential sales streams into a revenue source.

Industry Type: IT Software

Experience: 3-5 yrs (With CRM, HRMS & IT Software Sales)

Location: Mumbai (localite from Mumbai will be preferred)

Job Type: Full Time

Job responsibilities includes-

• Discover new business opportunities for sales & marketing of software solutions offered by the organization.
• Develop new clients for Company’s ERP (process manufactuiring)/SFA/ SaaS based software products and services
• Understand client requirements and educate them about the suitable solution that can meet their specific requirements and Responsible for end-to-end sales cycle, right from lead generation to deal closure with BANT Approach
• Create and implement a structured plan to achieve set targets.
• Negotiate with clients to drive maximum business.
• Manage and update company database and customer relationship management systems (CRM)
• Present the product demo and elaborately describe the introduction, benefits & features of the same.
• Management of entire sales cycle.
• Depending on business requirements, BDM may be required to travel across country for developing the existing or newer opportunities.
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management

Qualifications

• Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
• Proven experience in key account management, sales, or business development within the software industry.
• Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
• Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
• Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
• Proficiency in CRM software and other relevant tools for account management and sales tracking.

If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.

Preferred

• ERP, CRM and Cloud Experience and Internet Promotions and Sales.
• Area of Expertise :- Customer Development, Public Relation, Customer Service, Lead Generation

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Key Responsibilities:

•Design, development, support and maintain automated business intelligence products in Tableau.

•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.

•Develop strong communication skills with a proven success communicating with users, other tech teams.

•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.

•Design, code and review business intelligence projects developed in tools Tableau & Power BI.

•Work as a member and lead teams to implement BI solutions for our customers.

•Develop dashboards and data sources that meet and exceed customer requirements.

•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.

•Partner with Product Owners and cross functional teams in a collaborative and agile environment

•Provide best practices for data visualization and Tableau implementations.

•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.

Desired Candidate Profile:

•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.

•Ability to architect and scope complex projects.

•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.

•Applied experience in Agile development processes (SCRUM)

•Ability to independently learn new technologies.

•Ability to show initiative and work independently with minimal direction.

•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.

•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

Education:

•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

We are looking for a talented and dedicated Engineering Manager to join our growing team in Bangalore. You will be responsible for a team that builds end-to-end functionality for products on the Trifacta platform, including data ingestion and publishing services, scalable backend services, and polished user interfaces. Above all, your work will impact how the world works with data.

Responsibilities:

• You inspire, lead, shape and grow a software engineering team and its team members.
• You attract and retain software engineers for your team.
• You care for your team.
• You are responsible for the execution of your team's projects.
• You provide hand-on technical leadership, e.g. through code reviews or architectural discussions.
• You represent your team in engineering and release management meetings.
• You collaborate and coordinate with other teams and functions such as product management and user experience design, making sure everyone is in sync.

Requirements:

• You have 6 or more years of experience as a software engineer (or in a comparable role) taking projects from the initial concept to production.
• You have a bias towards action and a can-do attitude.
• You have minimum 1 years of experience managing a team of 3-5 engineers as a people manager.
• You have experience managing projects with multiple stakeholders (developers, product management, user experience design, quality assurance).
• You are a communicative and collaborative manager with excellent people skills.
• You have a strong desire helping people and teams grow.
• You have experience working with cross-site teams.

Good to have:

API Integrations with UI Layer