Telesales Executive

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

Job Description:

• Design and develop automated test scripts using Java and Selenium.
• Implement BDD frameworks using Cucumber.
• Perform API testing using tools like Postman, RestAssured, or similar.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automation.
• Write unit and integration tests to ensure the design criteria are met.
• Produce well-written documentation for each test case.

Job brief

We are looking for a Business Analyst to help us to build our online-only investment platform, which will enable investors to easily invest in mutual funds from leading fund houses in India, corporate fixed deposits, and various other investment products. Another important activity where Business analyst will help us is that to keep a track on different asset class and keep them updated in system. Which will help us to do financial planning for the investor.

Business Analyst Desk - JD 

1) To update regular reports like

a. Fact Sheets

b. One Pager

c. Performance Snapshot

d. SIP Report

e. Dividend History Report

2) Track daily news from newspaper and keep proper log in soft copy / Hard copies. Prepare small notes based on these reports and the same can be shared to our investors and our business development team.

3) Maintain interest rate tracker for all fixed income products (Corporate FD, Bank FD, Debenture, post office schemes, etc) in soft copies

4) Track market quotes of all close ended products and debenture issues and tax free bond issues

5) Keep track on forthcoming events like

a) Forthcoming dividend

b) New Fund Offer

c) IPO List

d) Public Issues of debenture

6) Track quarterly results of all companies which are offering fixed deposit and those companies who have issued debentures to public

7) Empanelment process with respective companies wherever we wanted to engage them with business.

8) Provide data/content and write up to our monthly newsletter.

Preferred only Engineering background students(IIT, NIT and VNIT)

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solutions to our customers using open source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create vibrant environment for growth and excellence.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Pune

Experience: 8 yrs plus

Package: upto 17 LPA

Roles and Responsibilities:

1.Build high-performance applications by writing testable, reusable, and efficient code.
2. Strong knowledge in Nodejs, Javascript & Typescript

3.Develop and maintain all server-side components.

4.Develop high-performance and scalable APIs to serve clients.

5.Collaborate with front-end developers on the integration of well written APIs.

6.Implement effective security protocols, data protection measures, and storage solutions.

7.Investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.

8.Develop and manage well-functioning databases and applications

9.Run diagnostic tests, repairing defects, and provide technical support.

10.Be our NodeJS champion by keeping an eye out for emerging technologies and recommending improvements.

11. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.

12. Design back end services for various business processes

13. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.

14. Design server side architecture

• Experts in Business Agility and Digital Innovation
• Practitioners with strong industry experience
• A dedicated team of trainers, mentors and coaches
• Able to service clients Asia wide with 40+ professionals

• You will work in both front-end and back-end
• You will practice agile development good practices such as TDD, ATDD, CI, CD, code refactoring, etc.

• You have a Bachelor's degree in Information Technology, Computer Science or equivalent
• You have a 3-5 years’ experience with .NET stack
• You know your current assignment very well
• You have learned at least one new technology in the last 6 months
• You can pair-program with anyone
• You write unit tests
• You are active in one technical community

Job Title:                   Jr. Flutter Developer

Job Type:                  Full-time

No : of positions :      1

Description

We are seeking for Junior level Flutter Developers at The One World to be responsible for Mobile Application Development. In this position, the successful candidate will design and implement complex IT solutions that is in line with the enterprise architecture roadmap.. Will deliver well designed quality software in a fast-paced agile environment. Will work on a scrum team from all disciplines to ensure successful delivery of solutions that add value to the products and achieve business objectives.

Responsibilities:

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Proficiency in state management techniques using GetX & BLOC
• Expertise in GraphQL APIs
• Translate and Build the designs and Wireframes into high quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer facing representatives about software system design and maintenance.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Basic Qualifications:

• Bachelor's degree
• 3-4years of experience building cross platform mobile apps for Android, IOS and Web.

Preferred Qualifications:

• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also mange states in an optimized mannner.
• Native Android and IOS : To build custom Flutter Packages.
• Firebase : Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• FIGMA : Should know how to use Figma/Adobe XD to use the design file and use it to build the app.
• Git : To manage and collaborate in different projects with the rest of the team.

What You’ll Do

• Actively practice and evangelize customer-centric design thinking.
• Deeply understand business goals, distill them into design problems, and come up with elegant solutions.
• Own and drive the end-to-end process for solving UI/UX design problems: ideate, conceptualize, design, test and refine.
• Use quantitative data and qualitative feedback to inform the design decisions iteratively.
• Collaborate with cross-functional teams of product managers, software engineers, customer success managers, and marketeers to design intuitive and engaging user .
• Create user scenarios, user journey workflows, wireframes, UI designs and interactive prototypes throughout software product development lifecycle.
• Deliver hi-fidelity design mockups and assets ready for software frontend development.

What We’re Looking For 

• 5+ years of hands-on UI/UX design experience in Web and mobile responsive apps.
• A strong design portfolio showcasing your problem solving skill and high design caliber.
• Fluency in contemporary design aesthetics, paradigms, and tools.
• You are creative, detail-oriented, and methodical with a passion for user-centered design.
• You are self-motivated with a go-getter attitude who can work independently and thrive in a fast-paced, result-oriented work environment.
• You are a self-aware and humble team player who is a great partner to work with for cross-functional teams.
• You are an excellent storyteller and communicator.

Nice to Have

• A bachelor’s or master’s degree in design or a certification in UI/UX design or HCI from a renowned design institute.
• Design experience in the food or e-commerce industry.
• Familiarity with accessibility in design or designing for ADA compliance.

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Maintain all local software and hardware licensing to ensure conformance.
• Support determination of local and customer needs for yearly budgeting process and request for proposal processes.

• Any B.Tech / BE graduate
• Minimum 3+ years of experience into IT system administration
• A working knowledge of IT operating systems, particularly Windows, IOS
• Hands on experience of installing IT hardware and software
• Strong communication skills

• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with databases, networks (LAN, WAN) and patch management
• Experience with Firewall management
• Handling LAN / WAN networks an coordinating with ISPs
• Working with vendors for purchasing / renting laptops and desktops.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude

Chennai