Telecaller / Inside Sales

Job Description: Project Manager

Experience: 7+ Years

Job Location: Nr. Iskcon Mega Mall, SG Highway, Ahmedabad (WFO Only)

Job Description:

We are looking for an experienced Project Manager (PM), responsible for owning projects from start to finish. This role would involve managing the client relationship from an initial discovery process, through solution design and delivery, ensuring that deliverables are high-quality, optimally solve the client’s problems, and are delivered on time and on budget. The PM’s goal is to ensure that the end-to-end experience of working exceeds the client’s expectations.

What you will be doing:

• Liaise with clients and other stakeholders involved to determine and document the scope of the project.
• Collaborate with team members to prepare estimations for the project.
• Create project plans from the scope of work after collaborating with the internal team. 
• Regular management of tasks, allocation, prioritization and due dates for smooth execution of the project.
• Plan and execute daily scrum across multiple projects.
• Track project plans to ensure milestones are met on a consistent basis.
• Ensuring the requirement documentation is created properly and managed.
• Communicate project status with management, team members, and other stakeholders on an ongoing basis. Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan. 
• Manage changes to the scope, schedule, costs, and timelines for the project.
• Prepare for and facilitate client meetings
• Facilitate clear communication as a single point of contact from the client to the team. 
• Create and maintain project documentation.
• Participate in project retrospectives and work closely with the management team to regularly improve protocols and processes.

Must Haves:

• Minimum 7+ years of experience in an IT Service company with exposure to managing multiple International Projects at a time. .
• Technical Educational background is a must; B.E/BTech. 
• Excellent communicator. You must be fluent in speaking and writing English.
• Skilled in project management and decision making.
• Experience with Agile process and methods.
• Experience in working closely with multiple stakeholders like Designers, Developers, QA Leaders, etc. 
• Ability to collaborate and work with people from different backgrounds/skillset.
• Proficient with Microsoft Office and Google Suite applications. Experience working with project management tools like JIRA/ Asana / Click Up / Trello
• Requires very little direction.

Job Details*

We're a Saas startup and are looking for a passionate UI/UX cum Product Designer to join our team in order to assist with UI/UX design. We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

- Able to work in good coordination with production managers and engineers.

- Capable of generating new ideas.

- Should have hands-on experience with Photoshop and Illustrator.

- Should have experience with logo design, corporate brand identity design, web UI design, app UI design.

- Identify and troubleshoot UX problems.

- Discuss the idea with the internal team.

- Knowledge about style standards on fonts, colors, and images.

- Develop UI mockups and prototypes.

Join us and watch your designs come to fruition. We'll let your creative ideas truly come to life!

Job Summary*

We're working on next age customer service automation technology and our unique training methodology can truly help us usher a paradigm shift in the way that customer service is delivered across the world.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native

Qualification:

• Good knowledge about React/React Native
• Should be aware about state management library Redux
• Must have knowledge of es6+
• Ability to write well-documented, clean JavaScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle
• Good to have knowledge about writing test cases
• Good to have knowledge about typescript
• Preferred if there is at least one app on play store

Job Responsibilities

✓ Perform the role of Technical Lead on assigned projects to drive solution design (especially backend) and API services development.

✓ Be the thought leader and champion for above mentioned technologies.

✓ Drive technical analysis for new projects including planning and driving proof-of-concepts, if needed.

✓ Drive tasks related to backend development by providing architectural and technical leadership to mid-tier and database developers.

✓ Conduct peer reviews as the lead into Git to confirmed that developed code meets acceptable standards and guidelines.

✓ Work closely with the rest of the leads, mid-tier development, front-end developers, database developers, etc. to ensure end-to-end integrity of the solution being developed.

✓ Work closely with the rest of the tech leads and senior engineering leadership team to ensure reuse where applicable to increase productivity and throughput.

✓ Conduct technical interview to staff open positions in the backend team.

✓ Delegate work and assignments to team members

✓ Collaborate with their team to identify and fix technical problems

✓ Analyze users' needs and then finding applications to serve them

✓ Drive assigned tasks related to SOC 2 certification and ensure compliance to defined controls for areas under lead’s purview.

✓ Guiding their team through technical issues and challenges

✓ Prepare Technical design documents which would help the team to understand the technical flow

✓ Active participation in customer calls especially discussions related to Technical/Architectural and provide inputs.

Required Experience: 

✓ Backend Lead around 14 years of experience

✓ Server less Computing Architecture

✓ NodeJS, MySQL, Jenkins, Python, GitLab Technologies

✓ Good knowledge of AWS Cloud

✓ Full cycle AWS implementation experience

✓ Project experience in development and maintenance support for AWS web service and Cloudbased implementations

✓ Experience leading teams of up to 10 + professionals

Ability to manage multiple tasks and projects in a fast-moving environment 

Educational Qualifications: 

Engineering graduate or B. Tech/MCA with relevant major subjects like Computer Science

• Implementing Environment solutions for projects in a dynamic corporate environment
• Communicating and collaborating with project and technical teams on Environment requirements, delivery and support
• Delivering and Maintaining Environment Management Plans, Bookings, Access Details and Schedules for Projects
• Working with Environment Team on Technical Environment Delivery Solutions
• Troubleshooting, managing and tracking Environment Incidents & Service Requests in conjunction with technical teams and external partners via the service management tool
• Leadership support in the North Sydney office
• Mentoring, guiding and leading other team
• Creation of new test environments
• Provisioning infrastructure and platform

• Test data provisioning (privatization, traceability, ETL, segregation)
• Endpoint integration
• Monitoring the test environment
• Updating/deleting outdated test-environments and their details
• Investigation of test environment issues and at times, co- ordination till its resolution

As a Senior Software Engineer you have complete ownership of building out the Docexa product along with product people and the rest of the engineering team. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.

Your daily life

• Architecting of the whole platform
• Development of server-side logic
• Building new services and APIs
• Developing core business logic
• Maintenance of current APIs
• Improving the performance and reliability of our systems as we scale

Must-have skills

• You’ve been building web applications professionally for 4+ years
• You’re proficient in PHP 7, Laravel, and PostgreSQL
• You possess strong OOP and design pattern knowledge
• You are familiar with modern technology systems: AWS, load balancers, Kafka queues, caching, etc.
• You write understandable, testable and easy to maintain code
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

Looking for 1-2+ years’ experience with front/back end web development experience with Magento e commerce experience.

We are looking for an experienced (2+ years’) Web Developer with Magento (PHP) e Commerce experience to join our expanding team to build our product.

The incumbent is required to work on the full development lifecycle, will use their experience of front and back end to build highly responsive websites. He/She will have all the tools needed along with a fantastic working environment, which is driven by a highly motivated and enthusiastic team of developers.

Responsibilities

• Develop on new and existing client projects built using the Magento platform
• Architect and write custom extensions according to best practices
• Build efficient, testable, and reusable code
• Perform a mix of front-end and back-end development on new and existing Magento sites
• Develop new integrations and custom extensions
• Deploy code across development, staging and production environments
• Troubleshoot and resolve bugs found in existing Magento installations
• Integrate Magento with other third-party systems
• Communicate and collaborate with developers on the team
• Develop solutions in given time frames
• Communicate with managers about any issues or concerns.
• Experience creating Modules/Webservices (REST/SOAP)/Themes