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Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

·      7+ years of professional experience in front-end development.

·      7+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.).

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

·      Familiarity with modern CI/CD pipelines and version control tools (Git).

1. Candidate should have 1- 5 years of experience in Distributing IT Network Security Products / Endpoint Security / DLP / Software / Desktop / Laptop sales / Networking Products Sales working with Channel Partners.

2. Should have Experienced in Handling Partners and Customers.

3. Should be able to work in Synergy with OEM / partners.

7. Should be able to meet end customers also to discuss and explain solutions has and when required.

8. Should posses good knowledge about the region, & market.

Qualification Required- Graduate / BE / MBA

Experience Required- Minimum 2 years in IT Channel Network Distributing products and solutions.

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Familiarity with RESTful APIs to connect Android applications to back-end services.
• Strong knowledge of Android UI design principles, patterns, and best practices.
• Experience with offline storage, threading, and performance tuning.
• Ability to design applications around natural user interfaces, such as “touch”.
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers.
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks.
• Ability to understand business requirements and translate them into technical requirements.
• Familiarity with cloud message APIs and push notifications.
• A knack for benchmarking and optimization.
• Understanding of Google’s Android design principles and interface guidelines.
• Proficient understanding of code versioning tools, such as Git.
• Familiarity with continuous integration.

Our company is seeking an Angular Developer who has the technical ability to implement user interfaces using JavaScript and the Angular framework. You will need to know the best practices and modern ways of creating interfaces and ensure the interface is able to interact with backend APIs. You will also need to have great communication and collaboration skills as you will need to interact with fellow frontend and backend developers regularly to ensure components can be integrated together.

As an Angular Developer at our company, you will:

• Work with other team members.
• Design and implement visually aesthetic user interfaces.
• Identify issues with front-end code and rectify them to remove bugs.
• Create unit tests to ensure code is functioning as expected.
• Create well-written documentation.
• Ensure front-end code is able to query APIs.
• Audit code to identify bottlenecks of performance and fix them.

Our ideal Angular Developer will have:

• The ability to problem-solve.
• High level of knowledge around the Angular framework and JavaScript.
• High-level knowledge of front-end interfaces.
• Fundamental knowledge of UX/UI.
• Fundamental knowledge of SEO.
• Good interpersonal skills

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements into the application. You will also be responsible for building rich UI components with React.

Skills: Node.js, React.js, MongoDB, Express JS, HTML, CSS, .

Requirements:

• Should have experience on Node.js and frameworks available for it, such as Express or StrongLoop. Preferably Express.
• Should have experience in building Rich UI components with React.js.
•  Should have hands on experience on MongoDB.  
• Strong understanding of JavaScript, its quirks and workarounds.
• Knowledge of ES6, ES7 and Object-oriented and functional programming.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Should have experience in working on Linux (Ubuntu) Environment and basic linux commands.
• Proficient understanding of code versioning tools, such as Git.
• Good to have knowledge on Redis DB.
• Good understanding of browser rendering behavior and performance.
• Good to have exposure working in an agile development environment.

Responsibilities

• Design, develop and implement the android app in Kotlin
• Collaborate with other developers and non-technical teams
• Attend daily standup meetings
• Perform maintenance on existing web applications
• Provide innovative solutions
• Performance optimization

Required Technical Skills

• 2-5 years of experience in the development and maintenance of consumer-facing high traffic android applications with a desire to work in growing fast-paced startups.
• Worked on applications from scratch. Well versed with building apps for various screen density and sizes.
• Up to date on upcoming trends in android and its ecosystem with respect to design, architecture etc.
• Experience in optimizing all important parameters like network utilization, application size and battery.
• Experience with kotlin, coroutines, dagger, retrofit, rx-android and android architecture components etc.
• Understanding of MVVM or MVP architecture to maintain separation of concerns.
• Sound knowledge of object-oriented design concepts and algorithms.
• Experience with version control like SVN/Git

Join us to work on a software platform of national importance and contribute to Solving4Bharat.

We are the technology team behind https://play.google.com/store/apps/details?id=com.irctc.fot">https://play.google.com/store/apps/details?id=com.irctc.fot