Technical support specialist

Requirement-

Architect, develop and maintain highly scalable, reliable and secure distributed backend
systems on Cloud (AWS or Azure) or on-premises environments for Mihup, its customers
and partners.
 Work closely with your fellow engineers to develop systems capable of concurrently
processing massive amounts of voice data both in online real-time as well as offline
environments.
 Drive accountability for test driven development, delivery of high-quality features and
resilient enterprise class solutions.
 Lead a culture of team ownership and direct individual and team accountability to
continuously improve how they work to achieve results.
 Work in a startup environment, pushing boundaries with deep involvement with business.

BE//BTech/ME/MTech in Computer Science or a related field from a Tier I or Tier II
University.
 6-8 years of hands-on software development and deployment experience (experience of
working in a consumer product startup during its growth phase will be a plus) of which 1 – 2
years of experience would be in leading a team of software developers.
 Expertise in Java 8+ and Spring Boot is a must
 Good experience in messaging platforms like RabbitMQ/Kafka
 Good experience in distributed systems and relational & NoSQL databases like PostgreSQL,
MySQL, Redis, MongoDB, etc.
 Expertise in one or more of: Python, NodeJS, GoLang would be preferred
 Must have hands on experience in products which handle multiple concurrent calls (API),
handle CPU intensive jobs, consist of multiple asynchronous system calls.
 Worked on microservices based architecture and design
 Managed/ Owned infrastructure on AWS/Microsoft Azure/private clouds and setup high
availability systems
 Knowledge of Docker and Kubernetes
 Knowledge of RESTful APIs, caching concepts, the HTTP protocol and general web
architecture
Pluses
1. Anything that will let us know more about who you are that you would like to share such as
Blogs, Twitter, Medium, GitHub etc. 

Looking for an eager fresher to join a successful US-based startup. We are looking for someone that can start immediately and does not have to serve a notice period. To know more eligibility criteria and Expectation from role, please refer below:

Makemytrip || Backend Developer
Areas of responsibilities:
 Involvement in the full software development life cycle within broadly defined parameters and providing
software solutions keeping into consideration the software quality needs
 Design and defining the interaction between the different component pieces
 Write efficient code based on brief given by team lead.
 Fast prototyping of proof-of concept features / application based on brief.
 Develop and maintain new features on Java stack
 Own the delivery of an entire piece of a system or application
 Management and execution against project plans and delivery commitments
 Work closely with the peers and Leads to develop the best technical design and approach for new product
development
 Build software solutions for complex problems.
 Compliance with build/release and configuration management process
 Responsibility to develop unit test cases for his/her project module.
 Execution of appropriate quality plans ,project plans ,test strategies and processes for development
activities in concern with business and project management effort
Desired Profile:
 GoodunderstandingofObjectOrientedProgrammingConcepts,hands-onknowledgeonJavastack
(Spring/Hibernate)
 Development across multiple browsers/platforms on Website
 Good Understanding of SQL/NoSQL data stores
 Fair Understanding of Responsive High Level Designs
 Work experience in product/start-up company is a plus
 Familiarity to MVC, SOA, RESTFull web services
 Work with other teams and manage time across multiple projects and tasks in a deadline driven, team
environment
 Good to have knowledge of Javascript (AngularJS/ReactJS)/HTML/CSS/JQuery front-end code across a
broad array of Interactive web
 Understand agile methodology and instill best practices into the process.

Permanent WFH Full-time Opportunity for a React Native Developer and Node JS Developer.

Shift Timing: 9:00 to 6:00 pm IST OR 8:00 to 5:00 pm IST

Experience Range: 4 to 7 years

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)

Understanding the nature of asynchronous programming and its quirks and workarounds

Good with REST Api and integration of many API's in our backend

Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)

Understanding accessibility and security compliance

User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform

Creating database schemas that represent and support business processes
Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git
Good Code writing skills 
Integration with Shopfy, Zoho, ERP, CRM is a plus.

What you will be doing:

As a part of the Global Credit Risk and Data Analytics team, this person will be responsible for carrying out analytical initiatives which will be as follows: -

• Dive into the data and identify patterns
• Development of end-to-end Credit models and credit policy for our existing credit products
• Leverage alternate data to develop best-in-class underwriting models
• Working on Big Data to develop risk analytical solutions
• Development of Fraud models and fraud rule engine
• Collaborate with various stakeholders (e.g. tech, product) to understand and design best solutions which can be implemented
• Working on cutting-edge techniques e.g. machine learning and deep learning models

Example of projects done in past:

• Lazypay Credit Risk model using CatBoost modelling technique ; end-to-end pipeline for feature engineering and model deployment in production using Python
• Fraud model development, deployment and rules for EMEA region

 

Basic Requirements:

• 1-3 years of work experience as a Data scientist (in Credit domain)
• 2016 or 2017 batch from a premium college (e.g B.Tech. from IITs, NITs, Economics from DSE/ISI etc)
• Strong problem solving and understand and execute complex analysis
• Experience in at least one of the languages - R/Python/SAS and SQL
• Experience in in Credit industry (Fintech/bank)
• Familiarity with the best practices of Data Science

 

Add-on Skills : 

• Experience in working with big data
• Solid coding practices
• Passion for building new tools/algorithms
• Experience in developing Machine Learning models

Java 8 Spring Boot Microservices Exposure in Docker and Kubernetes Exp in Jboss and Tomcat application Server Exp with noSQL databases (e.g. MySql, MongoDB)

We are a very promising IT Solution Providers in the area of Cloud based ERP systems and have a vision to provide quality ERP systems at very competitive prices.