Technical support specialist

TL;DR Version:

Who: A sales enthusiast with a go-getter approach, good communication skills, and a high interest in guiding and counselling candidates.

What: Provide guidance and a pleasant user experience to all the prospective applicants who apply for various programs at Kraftshala.

Why: If you are excited about driving growth for a start-up by converting your leads into customers and generating revenue/leads for the business, this is the role for you.

About us: Kraftshala is on a mission to help a million students launch their careers in marketing, sales, and more. We’ve already helped thousands of students launch their marketing careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are looking to add hundreds of thousands more in the coming decade.

Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants

Role Description:

• Convert student inquiries and leads into successful admissions by providing personalized guidance and support throughout the application process.
• Counsel prospective students, apprising them of program features, pedagogy, curriculum, and any other relevant information.
• Clarify questions and concerns pertaining to course offerings, program selection, and career planning to assist students in making informed decisions.
• Collaborate with the marketing team, providing feedback to help drive traffic, generate leads, and optimize marketing strategies for maximum impact.
• Actively track and follow up on potential leads to ensure prompt communication and maximize conversion rates.
• Maintain accurate reports/data to track admissions data, and performance metrics, and provide regular updates to the Admissions Head.
• Stay up-to-date with admissions policies, procedures, and industry trends to provide accurate information.
• Representing the organization professionally and building rapport.

Must-Have Skills:

• 0-2 years of experience in consultative sales. (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
• Strong interpersonal skills with the ability to connect and engage with the candidates and other stakeholders.
• High levels of emotional intelligence, in particular empathy and listening ability
• Ability to impact and convince with speaking and writing skills
• Results focus: The drive to meet targets, follow up proactively, change course when needed, and persevere in the face of obstacles.
• Ability to multitask while managing operations effectively with good attention to detail.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Strong communication skills in both English and Hindi, with the ability to deliver information effectively and persuasively
• Functional knowledge of Microsoft Office tools, including Word, Excel and PowerPoint

Good-To-Haves:

Experience in consultative selling.

What is the recruitment process:

As a small team, it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 40-60 minutes.

• Setting Expectations: This will be a call to understand your profile briefly and share the details of the further selection process.
• Technical Exercise: This is a specific assessment designed to evaluate your fit for this role 
• Technical Interviews 1 & 2: This will be a conversation with one of our current Admissions team members wherein you can expect to be evaluated on your sales skills and other competencies needed for the job (mentioned above).
• Culture Fit Conversation: A conversation with the Founder to see if there is a fit with the Kraftshala Kode.
• Extending an offer: If all goes well, we will extend an offer mentioning the relevant details.

Location:

Delhi

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this ‘Scaling with Soul’.

Scaling with Soul, to us, means we always prioritise student outcomes– specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn’t have been needed were we willing to give up on either of high quality or scale.

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.

That’s why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.

We don’t need to. None of our competitors do (though we’d be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).

This is our long game- to Scale with Soul. We invite you to join us for the play. 

Funding:

Kraftshala is backed by a number of eminent investors, including:

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the world’s largest NoBrokerage Property Site and India’s first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies.

What do we value (the Kraftshala Kode):

Kraftshala is on a mission to become the largest career launchpad in the world.

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul, to offer greater value to each stakeholder (including our team) everyday we get bigger.

Joining Kraftshala now means becoming part of a story still in its early chapters- one you’ll help shape with your ideas, actions, and leadership. Here are things we care for: 

• We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.  
• We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimise for their long-term good instead of our short-term gain. We don’t let processes or hierarchies get in the way of adding value.
• We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.
• We look for people with high learning agility, those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday.
• We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
• We aim for consistency and reliability and expect the same from others. Predictability just makes everyone’s life a lot smoother.
• We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic.
• We have learnt that Scaling with Soul requires frugality. Resource constraints help sharpen focus and breed inventiveness.
• We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

We are seeking a creative and dynamic Content Writer with expertise in social media content creation and script writing for reels. As a key member of our marketing team, you will be responsible for developing engaging and shareable content across various social media platforms, with a focus on short-form video content like reels. Your ability to craft compelling narratives and communicate effectively through written and visual mediums will be crucial in driving brand awareness and engagement. 

Responsibilities: 

• Write high-quality, original content for blogs, social media platforms, and other digital channels. 

• Excellent written and verbal communication skills, with a strong command of the English language. 
• 
  
• Create scripts for short-form video content, specifically tailored for platforms like Instagram, Facebook, LinkedIn, Youtube 
• 
  
• Collaborate with the creative team, video producers, and designers to ensure seamless integration of scripts into visually appealing content. 
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• Stay updated on social media trends, algorithm changes, and emerging content formats to optimize strategy.

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

• 3+ years experience in strategic sourcing, supply chain management or supplier management
• Bachelor’s degree - BE/ BTech
• Experience in supplier negotiations
• Understanding technical requirements and translating them to business/ sourcing parameters is a must
• Smart, creative thinker and problem-solver, fast learner, with demonstrated initiative
• Willingness to adapt to fast changing situations encountered in startups
• Strong writer and communicator, excellent listener, with superior sales skills and comfort regularly interacting with strangers

• MBA from a reputed college
• Experience in consumer electronics and good understanding of electronics manufacturing
• Prior experience in setting up sourcing programs, supplier management scorecards and dashboards

• Strong analytical skills -ability to understand and analyze business requirements.
• Excellent problem solving and communication skills.
• Strong sense of teamwork, personal integrity, responsibility, and accountability
• Experience working with demanding deadlines, high workload, and some degree of conflicting priorities
• Able to learn quickly with minimal supervision
• Should have extensive knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) Methodologies and processes
• Must have experience in Functional Testing, Integration Testing, User Acceptance Testing (UAT), Performance Testing, Portal Testing, Translation Testing, Usability Testing
• Must have experience is writing test cases and test strategies based on the customer requirements
• Minimum 3 years to maximum 6 years of SAP Functional Testing experience
• Experience in independently solving Business problems related to Testing and able to drive continuous improvement in Testing space
• Able to bring in Industry Best Practices and arrive at Strategies to benchmark and drive the maturity of Testing Processes
• Experience in Test Management using JIRA
• Experience in Preparation, Execution, Validation, Documentation of Test Processes
• Define, manage and create test data for Demo systems
• Experience in interface testing between SAP & non-SAP applications is needed for specific customers
• Functional knowledge in SAP PM, SAP PLM, SAP MM and SAP ISU will be a plus
• Experience with SAP Mobile Platform is a plus
• Experience of automation test tools will be an added advantage
• Experience in eCATT is a plus
• Experience in setting up Demo data is a plus
• Experience in working with LSMW is a plus

Job Description:

• Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls).
• Reach out to new customers and explain to them about benefits of the Services/Product Offered.
• Initiate repeat sales by follow up phone calls from existing customers.
• Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers
• Adhere to quality standards and processes within defined metrics.

Required Skills:

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills
• Ability to handle stress and rejection in soliciting clients

Desired Skills:

• Prior experience in sales/business development/voice process will be preferred
• Solution oriented with effective problem solving skills
• Knowledge of various online portals will be an added advantage.

• Own and implement features used by large customers like Truecaller, Mozilla, Zomato, Netflix, etc.
• Performance, Security and Usability goals are in DNA.
• Full ownership and accountability of Microservices which includes day-to-day operations and maintenance.
• Business and technical Metric definitions and reviews.
• Drive CI & CD Evaluate technologies and development stacks for API-based platform which scales to 100,000 transactions per second.
• Perform push-button deployments of any version of the software to any environment on demand.
• Design and build web apps that are scalable and puts user experience front and center.
• Develop modular UI components for company-wide reuse.
• Evolve a common design language for UI across apps.
• Establish and advocate front-end coding guidelines.
• Meld UX and great-looking UI while keeping excellent code quality.
• Own end-to-end life cycle of the product from requirement analysis, design, development, test, release, and maintenance.
• Develop reusable tools/libraries
• Identify opportunities for automation and collaboration points.
• Continuously improve cycle time, throughput, and code quality.
• Continuously improve value-adding-activities/non-value-adding activities ratio.

• 4 - 6 years of experience in large-scale distributed systems.
• Proficient in Python/Golang/Java/ http://node.js/">Node.js 
• Understanding of CSS, Advanced Javascript, http://vue.js/">Vue.js, http://react.js/">React.js, and other web technologies.
• Understanding of Rest based API Architecture
• Writing high-performance, reliable and maintainable code.  
• Excellent microservices pattern understanding.  
• Ability to define cross-core contracts and bring them to closure through collaboration.
• Good knowledge of database structures, theories, principles, and practices.  
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].
• Analytical and problem-solving skills  
• Good aptitude in multi-threading and concurrency concepts.  
• Working knowledge of Git and proficiency with at least one build server: Jenkins/Travis/Bamboo.
• Good to have a telecom background

Job Description

We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Business Analyst Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Business Analyst Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 2 years’ experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• A history of leading and supporting successful projects.