š§¾ Job Description ā Technical Writer
Position Title: Technical Writer
Ā Department: Business Solution Group
Ā Reports To: BSG Head
Ā Location: Onsite (Mumbai)
Ā Employment Type: Full-time
Role Summary
We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.
Key Responsibilities
āĀ Ā Ā Ā Create and maintain detailed technical documentation including:
āĀ Ā Ā Ā API guides (Swagger/OpenAPI)
āĀ Ā Ā Ā Product manuals
āĀ Ā Ā Ā Integration documents
āĀ Ā Ā Ā Deployment & configuration guides
āĀ Ā Ā Ā Architecture diagrams and functional flows
āĀ Ā Ā Ā Collaborate with engineering and product teams to understand features, flows, and business logic
āĀ Ā Ā Ā Coordinate with SMEs (developers, QA, infra) to extract technical insights
āĀ Ā Ā Ā Own version control of documents for each release or sprint
āĀ Ā Ā Ā Maintain documentation repository (e.g., Confluence, GitHub, Notion)
āĀ Ā Ā Ā Ensure all customer-facing documents are reviewed and approved before release
āĀ Ā Ā Ā Translate engineering JIRA tickets and release notes into readable, structured release documentation
āĀ Ā Ā Ā Align documentation structure with ISO/Infosec and compliance audit requirements
āĀ Ā Ā Ā Proofread and review documents for grammar, formatting, and consistency
āĀ Ā Ā Ā Create templates and documentation standards to be followed across teams
Required Skills & Qualifications
āĀ Ā Ā Ā 3ā5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI
āĀ Ā Ā Ā Strong command of English language (grammar, structure, clarity)
āĀ Ā Ā Ā Experience in creating API documentation (Swagger/OpenAPI/Postman)
āĀ Ā Ā Ā Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.
āĀ Ā Ā Ā Basic understanding of software development life cycle (SDLC) and Agile
āĀ Ā Ā Ā Ability to read/understand code snippets and translate technical details clearly
āĀ Ā Ā Ā Ability to handle multiple priorities
āĀ Ā Ā Ā Familiarity with versioning tools (Git), JIRA, and RESTful APIs
āĀ Ā Ā Ā Bachelorās degree in English, Technical Communication, Engineering, or related field
Nice to Have
āĀ Ā Ā Ā Experience in documenting cloud-based SaaS systems
āĀ Ā Ā Ā Exposure to fintech/banking APIs and workflows
āĀ Ā Ā Ā Knowledge of JSON, YAML, and Postman collections
āĀ Ā Ā Ā Working knowledge of video-based documentation or walkthroughs
Shubham Vishwakarma
Full Stack Developer - Averlon
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