Technical Writer

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

About Company

Our client is a luxury home décor brand and led by highly admired luxury brand builders, internationally trained designers, and world-class technology professionals.

Role & Responsibilities :

• Design and implementation of the overall web architecture
• “Pixel-perfect” implementation of our approved user interface
• Front End Development - Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
• Design and deployment of our database
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our REST API
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration and deployment
• Designing Database - Expertise in databases like MySQL, Other database like
• MongoDB , PostgreSQL Will be plus.
• Ensuring cross-platform optimization for mobile phones.

Requirements:

• Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-endlike React, Laravel.
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Who qualifies?
• Software developer with skill to develop front-end and back-end system in Web site
• development.
• The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.
• Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.

Min 4 Years Experience in Embbeded domain

1. C++

2. C++ ★ Profinet ProfiSAFE ★ Embedded RTOS

3. rtos c c++ python ★ Industrial protocols Embedded Security Threat Modeling ★ Embedded C Embedded Linux

4. Embedded Systems ★ Embedded C ★ C++ ★ RTOS

We are looking for an experienced top-notch Python developer to grow with our dev team. As a Python Developer, you will be involved from conception to completion with projects that are technologically sound. Role and Responsibilities

• Expert in Python, with knowledge of at least one Python web framework {such as Django, Flask, etc}

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture

• Good understanding of server-side templating languages

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Understanding of accessibility and security compliance • Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of fundamental design principles behind a scalable application

• Familiarity with event-driven programming in Python

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills

• Develop and adhere to best-practices for developing applications

• Continuously contribute to team performance improvement and collaboration

• Work and collaborate with the rest of the engineering team

• Work with product team and graphic designers Technical Skills

• Experience in Python and frameworks such as Django, Flask, etc

• Ability to solve problems creatively and effectively

• Git knowledge is a plus

• Experience working in an Agile/Scrum development process

• Team player

• Good time-management skills

• Great interpersonal and communication skills

Qualifications

• B.S Degree in Computer Science

• 4-6 years overall IT industry experience

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring better customer experience through hands-on implementation of QA best practices

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stake-holder management
• Ensuring traceability matrix processes between requirements, test design, test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting status of ongoing tasks/deliverables
• Challenging status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java) OR
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 1 - 4 years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools?
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Desired Candidate Profile

• Minimum of 3 – 4 years in digital marketing
• Excellent communication, listening and time management skills
• Excellent analytical abilities to measure and optimize online campaigns for performance
• Proficiency in MS office suite    

We are looking for a strong mobile app developer who welcomes both engineering and maintenance tasks. The primary focus will be to implement new user interfaces and features together with automated unit and integration tests.

You will be working with our candid and collaborative team, where your knowledge and advice about application architecture and the newest mobile technologies will be highly appreciated. The code you write will need to be cleanly organized and of the highest quality. You’ll also help ensure solid application performance and an excellent user experience.

Responsibilities

- Developing new features and user interfaces from wireframe models

- Ensuring the best performance and user experience of the application

- Fixing bugs and performance problems

- Writing clean, readable, and testable code

- Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions

- Strong knowledge on LAMP Stack and Python

Skills

- Extensive knowledge about mobile app development. This includes the whole process, from the first line of code to publishing in the store(s)

- Deep knowledge of Android & iOS

- Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc.

- Familiarity with RESTful APIs and mobile libraries for networking, specifically - Retrofit, axios, Alamofire, etc.

- Familiarity with the JSON format

- Experience with profiling and debugging mobile applications

- Strong knowledge of architectural patterns—MVP, MVC, MVVM, and Clean Architecture—and

the ability to choose the best solution for the app

- Familiarity with Git

- Familiarity with push notifications

- Understanding mobile app design guidelines on each platform and being aware of their differences

- Proficiency in Kotlin/Java/Swift/Objective-C/JavaScript/Python

- Proficiency in Django & NoSQl

About the Role

We, at upGrad, believe in giving ownership and responsibility to each one of the team members. As an iOS Developer, you will be a part of the iOS app development team and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code.

Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Roles & Responsibilities

• Own end to end development and operations of high-performance software development team.
• Design the architecture and deliver clean, testable, and scalable code 
• Participate in requirement gathering and display a strong sense of ownership and delivery 
• Maintain high standards of software quality within the team by
• Participating in regular peer-reviews of solution designs and related code 
• Provide technical leadership to teammates through coaching and mentorship.

Skills Required

• Minimum 6 years of strong iOS development experience with at least 2 Apps Published on App Store of Enterprise Platform.
• Strong Swift concepts along with OOPS, Computer Science fundamentals, Memory Management, App Profiling experience.
• In depth understanding of frameworks like UIKit, Foundation classes, AutoLayout, Core Data, Networking, Collections, GCD, ARC.
• Solid understanding to write modular code, template based programming which is Unit testable (Critical Requirement)
• Solid understanding of iOS architectural patterns especially VIPER (and MVVM) and their importance in scalable software development process.
• Prior understanding of Git (must have), JIRA, Trello, Confluence, etc
• Experience in iOS UI creation using Storyboards, XIB and Code.
• Experience with standard libraries like RxSwift, Swinject, Alamofire, etc.
• Good written and verbal communication.
• Ability to collaborate with multiple teams to work on different phases of the project.
• Knowledge about App Store, publishing an app and the common rejection reasons.

Skills sets required:

Roles and Responsibilities:

CTC:  INR 3 - 4 LPA

About the company:

We introduce ourselves as India's fastest growing platform exclusivelyfor manufacturing sector, focused on MSMEs in India and connecting the industry to the expert (consultant) and thus bridging the skill &experience deficit. The resolute initiative was taken by our founderDirector & CEO Mr Arjun N in 2016 (in cc) with a vision to strengthen
the back bone of Indian manufacturing sector. We are proud to have50k+ industries & 5k+ consultant registered with us today.

The market size is humongous and we intend to connect to each nook & cranny of India to address the need of the most inaccessible manufacturing organizations to capture a significant part of the potential market. Our head office is in Bangalore and we intend to open three regional offices this year in Chennai, NCR and Pune to cover the PAN India market.