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NOTE- This is a contractual role for a period of 3-6 months.
Responsibilities:
● Set up and maintain CI/CD pipelines across services and environments
● Monitor system health and set up alerts/logs for performance & errors ● Work closely with backend/frontend teams to improve deployment velocity
● Manage cloud environments (staging, production) with cost and reliability in mind
● Ensure secure access, role policies, and audit logging
● Contribute to internal tooling, CLI automation, and dev workflow improvements
Must-Haves:
● 2–3 years of hands-on experience in DevOps, SRE, or Platform Engineering
● Experience with Docker, CI/CD (especially GitHub Actions), and cloud providers (AWS/GCP)
● Proficiency in writing scripts (Bash, Python) for automation
● Good understanding of system monitoring, logs, and alerting
● Strong debugging skills, ownership mindset, and clear documentation habits
● Infra monitoring tools like Grafana dashboards
Primary Skills:
Linux – Ubuntu Administration, Git, Gerrit, Jenkins Administration, Cloud services (Preferred AWS) Apache, Ansible, Python, Postgresql, Rabbit MQ, CloudWatch AWS, CFT in AWS
Additional Skills Required:
- Should have experience working with Jenkins, Git, Gerrit
- Should have Good understanding of AWS Security and execution.
- Should have Good python skills
- Should have experience of working with GIT, Gerrit, Jira, Confluence,
- Exposure to messaging systems Rabbit MQ
- Exposure to Html, Groovy, Javascript, shell scripting
- Exposure to Kibana, Provisioning, capacity planning and performance analysis at various levels
- Exposure to Android skills.
- Should have experience in working with cloud-native architecture.
- Experience with log stash and elastic search
- Expert in Full Stack design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs
- May be recognized as a leader in Agile and cultivating teams working in Agile frameworks
- Strong understanding of techniques such as Continuous Integration, Continuous Delivery, Test Driven Development, Cloud Development, resiliency, security
- Stays abreast of cutting edge technologies/trends and uses experience to influence application of those technologies/trends to support the business
- Experience on Modelling and Provisioning cloud infrastructure using AWS CloudFormation
Key Responsibilities:
- Perform a Technical Lead role for DevOPs development and support teams.
- Need to communicate & coordinate with both offshore and onsite teams
- Should translate business requirements into project plans and workable item/activities
- Have a thorough understanding of software development lifecycle and the ability to implement software following the structured approach.
- Need to perform in-depth technical reviews of project deliverables and ensure it should be defect free (minimize post release defects).
- Understand the current applications and technical architecture and improvise them as needed.
- Stay abreast of new technologies, methods to optimize development process and latest SDKs, testing tools etc
About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
- Role Overview
- Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.
- Key Knowledge
- 3-5+ years of experience in AWS/GCP or Azure technologies
- Is likely certified on one or more of the major cloud platforms
- Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
- Ability to guide and lead internal agile teams on cloud technology
- Background from the financial services industry or similar critical operational experience
Looking for an experienced candidate with strong development and programming experience, knowledge preferred-
- Cloud computing (i.e. Kubernetes, AWS, Google Cloud, Azure)
- Coming from a strong development background and has programming experience with Java and/or NodeJS (other programming languages such as Groovy/python are a big bonus)
- Proficient with Unix systems and bash
- Proficient with git/GitHub/GitLab/bitbucket
Desired skills-
- Docker
- Kubernetes
- Jenkins
- Experience in any scripting language (Phyton, Shell Scripting, Java Script)
- NGINX / Load Balancer
- Splunk / ETL tools

We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:
- Developing APIs and endpoints for deployments of our product
- Infrastructure Development such as building databases, creating and maintaining automated jobs
- Build out the back-end to deploy and scale our product
- Build POCs for client deployments
- Document your code, write test cases, etc.
This person MUST have:
- Min of 3-5 prior experience as a DevOps Engineer.
- Expertise in CI/CD pipeline maintenance and enhancement specifically Jenkins based pipelines.
- Working experience with engineering tools like git, git work flow, bitbucket, JIRA etc
- Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
- Experience managing AWS infrastructure
- Hands on experience of Linux administration.
- Basic understanding of Kubernetes/Docker orchestration
- Works closely with engineering team for day to day activities
- Manges existing infrastructure/Pipelines/Engineering tools (On Prem or AWS) for engineering team (Build servers/Jenkin nodes etc.)
- Works with engineering team for new config required for infra like replicating the setups, adding new resources etc.
- Works closely with engineering team for improving existing pipelines for build .
- Troubleshoots problems across infrastructure/services
Experience:
- Min 5-7 year experience
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a Site Reliability Engineer you will be in charge of:
- Designing, analyzing and troubleshooting large-scale distributed systems
- Engaging in cross-functional team discussions on design, deployment, operation, and maintenance, in a fast-moving, collaborative set up
- Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
- Debugging and optimizing code and automating routine tasks
- Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
- Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products
- You will follow and write good code and solid engineering practices
Requirements
You can be a great fit if you are :
- Extremely self motivated
- Ability to learn quickly
- Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Passionate about the possibilities at the intersection of AI + Banking
- Worked in a startup of 5 to 30 employees
- Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation.
- 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
- Have a solid understanding of system availability, latency, and performance
- Strong programming skills in at least one major programming language and the ability to learn new languages as needed
- Strong System/network debugging skills
- Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
- Experience with setting up production-level monitoring and telemetry
- Expertise in Container management & AWS
- Experience with kubernetes is a plus
- Experience building CI/CD pipelines
- Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
- Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
- Ability to effectively articulate technical challenges and solutions.
- Proactive outlook for ways to make our systems more reliable

Responsibilities
- Building and maintenance of resilient and scalable production infrastructure
- Improvement of monitoring systems
- Creation and support of development automation processes (CI / CD)
- Participation in infrastructure development
- Detection of problems in architecture and proposing of solutions for solving them
- Creation of tasks for system improvements for system scalability, performance and monitoring
- Analysis of product requirements in the aspect of devops
- Managing a team of DevOps, control of task deliveries
- Incident analysis and fixing
Technology stack
Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano
Skills and Experience
- Understanding of the distributed systems principles
- Understanding of principles for building a resistant network infrastructure
- Experience of Ubuntu Linux administration (Debian-like will be a plus)
- Strong knowledge of Bash
- Experience of working with LXC-containers
- Understanding and experience with infrastructure as a code approach
- Experience of development idempotent Ansible roles
- Experience with relational databases (PostgeSQL), ability to create simple SQL queries
- Experience with git
- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)
- Understanding of dynamic routing (OSPF)
Preferred experience
- Experience of working with highload zero-downtown environments
- Experience of coding on Python
- Experience of working with IPsec, VXLAN, Open vSwitch
- Knowledge and experience of working with network equipment Cisco
- Experience of working with Cisco NX-OS
- Knowledge of principles of multicast protocols IGMP, PIM
- Experience of setting multicast on Cisco equipment
- Experience of working with Solarflare Onload
- Experience administering Atlassian products
What we are looking for
Work closely with product & engineering groups to identify and document
infrastructure requirements.
Design infrastructure solutions balancing requirements, operational
constraints and architecture guidelines.
Implement infrastructure including network connectivity, virtual machines
and monitoring.
Implement and follow security guidelines, both policy and technical to
protect our customers.
Resolve incidents as escalated from monitoring solutions and lower tiers.
Identify root cause for issues and develop long term solutions to fix recurring
issues.
Ability to automate recurring tasks to increase velocity and quality.
Partner with the engineering team to build software tolerance for
infrastructure failure or issues.
Research emerging technologies, trends and methodologies and enhance
existing systems and processes.
Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
systems on premise and in the cloud.
Minimum of 4 years’ experience designing, implementing and troubleshooting
TCP/IP networks, VPN, Load Balancers & Firewalls.
Minimum 3 years of experience working in public clouds like AWS & Azure.
Hands on experience in any of the configuration management tools like Anisble,
Chef & Puppet.
Strong in performing production operation activities.
Experience with Container & Container Orchestrator tools like Kubernetes, Docker
Swarm is plus.
Good at source code management tools like Bitbucket, GIT.
Configuring and utilizing monitoring and alerting tools.
Scripting to automate infrastructure and operational processes.
Hands on work to secure networks and systems.
Sound problem resolution, judgment, negotiating and decision making skills
Ability to manage and deliver multiple project phases at the same time
Strong analytical and organizational skills
Excellent written and verbal communication skills
Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication

