Technical Project Manager

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

About MobileFirst : Software Application development studio focusing on great mobile app experiences. We have great exposure working with Startups, Enterprises and Design Studios. MobileFirst has worked with customers from the USA, India, UK, Kenya, and Singapore.

Currently our focus is to build new clients in Sports, Health & Wellness, FinTech & eCommerce line of business. 

What are we looking for?

• Must have proven experience of selling software services in International Markets.
• If not services we can consider people with experience of selling software products as well.
• Somebody who has experience of end to end sales cycle
• Somebody who has worked in a revenue based target environment.
• Should be mature, empathetic, self-driven and creative.
• Should be able to take initiatives, learn new things, dependable, co-operative and a team player.
• Adapative for working as per different timezone. 
• Should able to take at least 6 to 7 Introduction meetings with clients. 

Benefits:

• Opportunity to build & scale the Sales team
• Incentives on achieving the targets
• Work from home on an approval basis
• Opportunity to travel & represent organisation on various forums, conferences etc. 

We at Thena are looking for a Machine Learning Engineer with 2-4 years of industry experience to join our team. The ideal candidate will be passionate about developing and deploying ML models that drive business value and have a strong background in ML Ops.

Responsibilities:

• Develop, fine-tune, and deploy ML models for B2B customer communication and collaboration use cases.
• Collaborate with cross-functional teams to define requirements, design models, and deploy them in production.
• Optimize model performance and accuracy through experimentation, iteration, and testing.
• Build and maintain ML infrastructure and tools to support model development and deployment.
• Stay up-to-date with the latest research and best practices in ML, and share knowledge with the team.

Qualifications:

• 2-4 years of industry experience in machine learning engineering, with a focus on natural language processing (NLP) and text classification models.
• Experience with ML Ops, including deploying and managing ML models in production environments.
• Proficiency in Python and deep learning frameworks such as PyTorch or TensorFlow.
• Experience with Embeddings and building on top of LLMs.
• Strong problem-solving and analytical skills, with the ability to develop creative solutions to complex problems.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
• Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

About RecoSense

We are a growing SaaS based data analytics startup at revenue stage with multiple customers. We are looking for Python programmer who can be part of core product team in taking the product forward.

Flexible work timings, Stock options, Architect role to lead the product. Visit http://recosenselabs.com">http://recosenselabs.com.

Requirement: We are looking for a good programmer with following skills:

Sr. python developer

Experience:  2- 5 years

Requirements:

1. Mandatory good experience in Python and Mongodb
2. Expertise in cloud management
3. Proficient in shell scripting
4. Expert in modular code writing skills
5. Explorative(geek on what's going around technology)
6. Worked on Spark, AWS, is plus
7. Hands on Postgres
8. Experienced on developing a product from scratch to production
9. Experience on developing modular backend architecture

Location of Work

We are located in Banashankari 2nd stage, Bangalore. Looking for a full time candidate.

Work hours and location of Work is flexible.

Benefit for Candidate

1. Part of the Core Team in the Company
2. Growth along with the Company
3. Startup culture - Ability to work on best technologies, fast paced and dynamic
4. Freedom to work independently.
5. Equity incentives for long term interest