Technical Project Manager

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No. of Openings: 600

Salary: ₹16,500 – ₹17,500 per month

Languages Required: English and Hindi

Skills Required: MS Excel, Calling, Communication

Experience: 0 – 3 years

Qualification: Graduation (10 + 2 + 3)

Age Limit: 18 – 30 years

Job Description

Are you passionate about customer service and sales?

Are you looking to kickstart your career in a thriving, growth-focused environment?

If yes, Axis BPO Process invites you to join our team as a Tele Sales - Customer Care Executive!

This is an exciting opportunity for fresh graduates and experienced professionals alike to grow in a dynamic and supportive workplace. As part of our team, you will:

• Handle Inbound Calls:
• Deliver personalized and effective assistance to customers by addressing inquiries, resolving issues, and ensuring complete satisfaction.
• Cross-Sell Products and Services:
• Identify customer needs and offer tailored product and service solutions to maximize value for the customer and boost revenue.
• Maintain Accurate Records:
• Ensure that all customer interactions and transactions are meticulously documented for tracking progress and improving service quality.
• Follow Company Policies:
• Uphold the highest standards of professionalism by adhering to all company policies and procedures regarding customer care and sales.

Why Join Axis BPO Process?

✅ Immediate joining opportunity

✅ Day shift and comfortable work timings

✅ Build strong skills in customer management and sales techniques

✅ Learn from an experienced, supportive, and collaborative team

✅ Steady career growth with one of the fastest-growing BPOs

If you are enthusiastic about delivering exceptional customer experiences, have excellent communication skills in English and Hindi, and enjoy working in a results-driven environment — this role is for you!

Take the first step towards an exciting career with Axis BPO Process.

Apply today and be a part of our success story!

We're looking for a Backend Lead Engineer to join our Engineering Team. The Engineering Team forms the backbone of our core business. We build and iterate over our core platform that handles orders, payments, delivery promises, order tracking, logistics integrations to name a few. Our products are actively used by Fynd users, Operations, Delights, and Finance teams. Our team consists of generalist engineers who work on building REST APIs, Internal tools, and Infrastructure for all these users.

What will you do at Fynd?

• Determining project requirements and developing work schedules for the team.
• Managing and mentoring a team of 2-5 engineers, Delegating tasks, and achieving daily, weekly, and monthly goals.
• Build scalable and loosely coupled services to extend our platform
• Build bulletproof API integrations with third-party APIs for various use cases with the team.
• Evolve our Infrastructure and add a few more nines to our overall availability
• Have full autonomy and own your code, and decide on the technologies and tools to deliver as well operate large-scale applications on AWS
• Give back to the open-source community through contributions on code and blog posts
• This is a startup so everything can change as we experiment with more product improvements
• Write technical documentation

Some Specific Requirements

• Atleast 2+ years of Tech Lead Experience, 5+ years of Development Experience
• You have prior experience developing and working on consumer-facing web/app products
• Good understanding of Data Structures, Algorithms, and Operating Systems
• Hands-on experience in JavaScript / Python / Node.Js. Exceptions can be made if you’re really good at any other language with experience in building web-app based tech products
• Good knowledge of async programming using Callbacks, Promises, and Async/Await
• Experience in at least one of the following frameworks - Flask, Sanic, Fastapi would be plus
• Experience in at least one of the following frameworks - Express.js, Koa.js, Socket.io
• Hands-on experience with Frontend codebases using HTML, CSS, and AJAX. Plus knowledge of Frontend Frameworks and Experience in at least one of the following frameworks - React.Js, Angular, Vue.js.
• Deep knowledge of MongoDB, Redis, or MySQL
• Basic knowledge of event-based systems using Kafka or RabbitMQ
• You should have experience with deploying and scaling Microservices.
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Deep Knowledge of Cloud-Native Application Architecture: Docker, Kubernetes, Microservices

The Opportunity:

Agami unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. For more than 5 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. We believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Expected Deliverables & Outcomes:

Provide leadership and management for regional sales territory and sales development activities, in alignment with the strategic company direction. Responsible for retaining current customers as well as developing and attracting new customers. Responsible for learning and selling current products and new products, keeping abreast of new technologies, recommending/sharing changes and trends seen in the field and meeting sales goals in targeted markets.

Responsibilities:

1. Prospect and close sales leads to help generate revenue for the company.
2. Responsible for developing, implementing, and evaluating the sales strategy.
3. Should have strong management and coaching skills to support the learning and development of the sales team.
4. Support the learning and development of the sales team
5. Coordinate with sales representatives to generate and meet with prospective leads
6. Track and report all sales activities
7. Develop and execute sales strategy through market analysis

Driving Results:

Sets positive, compelling goals and aggressive schedules for improvement. Translates the vision/mission of the organization into actionable, quantitative plans. Conveys a sense of urgency and drives issues to closure.

Managing Performance

Translates overarching business goals into specific objectives for each member of the team. Holds people accountable for agreed-to results. Identifies and keeps others focused on the most 

important metrics that drive the business and uses CRM and reporting tools consistently to effectively manage the territory

Building Commitment

Motivates others to pursue common objectives with excitement about the future. Radiates enthusiasm for goals and infects others with a shared optimism and excitement. Conveys a genuine belief to succeed despite the toughest obstacles.

Building Relationships and Using Influence

Builds and sustains excellent relationships at all levels both internally and externally. Uses relationship networks to strategically accomplish objectives. Communicates excitement about the business and motivates others to pursue common objectives.

Communication

Communicates passion, energy, intensity, and excitement. Is highly articulate and makes arguments in a compelling matter and comes to the point.

Energy/Endurance

Has a high capacity for work and shows passion, energy, endurance, and intensity. Maintains focus through days of long hours and multiple priorities

Minimum Qualifications:

• Bachelor’s degree in marketing or business administration
• Should have at least 3 to 5 years of experience selling multiple software products and services into key accounts. Selling SAAS products /Cloud experience, Call Center and CRM selling experience will be preferred.
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Ready to travel
• Proven success rate at levels above quotas
• Experience in planning and implementing sales strategies.
• Should be a relationship builder at the C or VP level
• Should follow a consultative approach to sales
• Strong business vertical domain expertise needed/preferred in at least 2 verticals (BFSI, RETAIL, EDUCATION, HEALTHCARE, BPO/ITES)

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework

Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.

Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX

• Expertise on XML, HTML, JavaScript, AJAX
• Proficient in handling and writing complex PL/SQL queries and Stored procedures
• preferable work experience on JBOSS as an application server or any other J2EE application server
• Should have sound knowledge in product customization, implementation, and maintenance aspects
• Foresighted & good judgment in problem-solving.
• Capable of paying attention to detail.
• Good analytical and logical thinking.
• Prioritizing and organizing
• Team Player with a positive attitude.
• Process knowledge/Technical expertise
• Good Written and Verbal communication Skills

1.      3+ years of experience in web development

2.      Minimum 2+ years’ experience in Node JS

3.      databases-MongoDB

Good to have

• Kubernetes & Dockers and experience with Cloud service APIs (e.g., GCP) are desirable.
• Github CI/CD experience
• Experience in the  Real Estate will be a plus

We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app.

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support. 
  

  Requirements:

  • Bachelor’s degree in computer science, computer engineering, or similar.
  • Previous work experience as an AngularJS developer.
  • Proficient in CSS, HTML, and writing cross-browser compatible code.
  • Experience using JavaScript building tools like Gulp or Grunt.
  • Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
  • Excellent project management skills.
  • Proven experience implementing back-end JavaScript applications.
  • Excellent communication skills.
  • Critical thinker and good problem-solver.