Technical Project Manager

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Location - Tier-1 Cities Only (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving USbased clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

Job Description - Architect :

Role:

• Understand complex business problems and implement product features that are secure, scalable, robust, and easy to implement and maintain.
• Take full ownership of product features to implement, provide bug fixes and write tests and tooling for those features to ensure they work well at cloud scale.
• Plan and identify solutions and risks proactively
• Own delivery of assigned work in terms of committed date, scope, and quality
• Remain at the cutting edge of technology trends and use them to solve emerging problems
• Identifying and leading technical initiatives independently towards planned outcomes

Job Requirement:          

• Strong experience in developing enterprise web applications.
• Expertise in the Microsoft technology stack (http://asp.net/">ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server).
• Good knowledge of Client-side scripting – JavaScript and JQuery, Kendo.
• Knowledge of design patterns is required
• Ability to negotiate technical requirements with global customers
• Ability to communicate with technical experts as well as functional teams
• Demonstrated experience with non-functional requirements like performance, scalability, and security
• Demonstrate Subject Matter Expertise and ownership in the assigned technical area
• Demonstrate experience in mentoring technical teams
• Ability to own solutions for design and architecture
• Experience in Product Engineering is desirable.
• Experience in enterprise software development is desirable

About Company:

Our client is a Delhi NCR, India headquartered 7+-year-old social/development sector-focused advisory and consulting firm. With a robust team of 100+ ICT4D professionals,they develop IT applications for NGOs, Government functionaries, CSRs, International Funding Organizations, etc. to manage theirprojects and programs in India and abroad. We are a team of young dynamic, development-conscious tech -enablers and problem solvers consisting of a diverse mix of development professionals, technology enthusiasts, software

engineers, and analysts. Our solutions enable organizations to monitor and evaluate their programs for maximum impact and operate seamlessly across everyday operations.

Job Overview:

Dhwani Rural information systems Pvt. Ltd. is looking to hire a Chief Technical Officer, to provide sound technical leadership in all aspects of the business. The CTO would be responsible for all technology systems, processes, software design and development within the company. Our ideal candidate needs to have more than 15 years of

experience building technology solutions to improve business process, increase productivity and efficiency and reduce cost for its customers, vendors, and internal employees. The candidate should have experience in social sector consulting/IT consulting/Government advisory and working with CSRs, Philanthropies or Large NGOs. The CTO must have in depth knowledge of and experience in driving technological innovation and leading product development

projects.

Responsibilities

The CTO will work with a team in the following activities -

• Lead the strategy for technology platforms, partnerships and external relationships

• Formulate a vision for how technology will be utilized within the company

• Streamline the IT Project requirements through a technological approach

• Outline company goals and timelines for research and development

• Develop technical aspects of the company’s strategy for alignment with its business goals

• Help departments use technology profitably and act as a mentor to middle management of the company

• Make executive decisions on behalf of the company’s technological requirements.

• Keep abreast of new trends and best practices in the technology landscape

• Work closely with Dhwani’s senior leadership to define and deliver new products and enhancements

Essential Tech Requirements:

• Broad knowledge of software engineering: languages, frameworks, techniques, and industry trends.

• Experience in designing and managing an effective IT governance framework across the spectrum of IT

service delivery.

• Good understanding of agile methodologies

• In-depth knowledge of web systems architecture, design and development

• Knowledge of software development life cycle. Preferable from CS/IT

• Basic understanding of how a software works (Frontend, Backend, API, Database Schema etc)

• Exposure to different off the shelf solutions (ZOHO, QuickBooks, Greythr, Google Suite, Microsoft Suite,

Zapier, Survey Monkey, IVR, SMS)

• Requirement gathering for software

• Get involved in the entire SDLC (Design, Develop, UAT, Rollout)

Essential Non-Tech Requirements:

• Accountable and ownership taking attitude

• Strong sense of purpose to work in this space (Tech4Good, ICT4D, Social Impact)

• Exceptional team management skills.

• Excellent verbal and written communication.

• Ability to multi-task and juggle various deadlines and domians

• Extensive industry knowledge with an eye towards the future.

• Prior experience of handling multiple projects in different domains at the same time

• Prior experience of managing large tech teams (50-200 engineers) including developers, designers, QAs, Das

and other teams

Qualification

Bachelor’s degree in software, computer science, engineering or any related STEM field. Have worked as a senior

engineering head or CTO in NGOs, Social Impact Consulting Firms CSR, Think Tanks, Research Organizations.

1. Key Accountabilities

1. Skills Required for the role

• Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.
• Interface with client business/technical teams to understand complex requirements.
• Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).
• Resolve technical issues.
• Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.
• Ensure quality of project implementation deployed.
• Provide technical guidance to projects/programs for complex components of a multiple technology suites.
• Ensuring documentation of the complete project architecture.
• Lead actions to determine root cause of problems and drive resolution.
• Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
• Leads work groups that are responsible for software development.
• Ensure that all components of the technical architecture are properly integrated and implemented by the development team.
• Coach the technical team in the development of the technical architecture and help them solve challenging technical problems
• Provide technical support and technical quality control throughout all stages of the project.
• Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
• Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

• Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.
• Identify high-potential team members for next level positions and creating learning and development plans for them.
• Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

• Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.
• Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
• Adaptability and willingness to learn new tools and applications.
• Should be comfortable for 40%-60% coding.
• Able to convert requirements into executable code
• 9 to 12 yrs experience
• Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables

• Excellent written and verbal communication skill
• Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
• Demonstrated ability to work collaboratively across project teams.
• Having Analytical and problem-solving
• Ability to translate complex requirements into functional and Technical architecture
• Experience managing the technology aspect of multiple complex projects
• Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task
• Willing to take ownership and being accountable.
• Openness, communicates honestly, openly, and consistently.
• Positive Attitude encourages a positive rather than negative viewpoint.
• Integrity maintains the highest standard of personal conduct in performing all duties.
• Should be a good listener.
• Dependable, can be relied upon to get the job done.
• Able to avoid mistakes that could/should be anticipated.
• Should be able sense and grab the opportunities to innovate and improvise.
• Very high competence in presentation skills.
• Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc.
• Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues
• Able to communicate the org level vision to the team effectively