Technical Lead

About KrispCall

At KrispCall, we’re redefining how businesses communicate. Our modern cloud telephony platform helps companies manage calls, support teams, and stay connected—all in one place.

We’re a fast-moving startup with big ambitions. If you love technology, thrive on solving real-world problems, and want meaningful career growth, this role is for you.

About the Role

We’re looking for a customer support specialist based in India who genuinely enjoys helping people. You’ll be the first line of support for our users, guiding them through issues and ensuring a smooth experience. You’ll collaborate closely with product, engineering, and customer success teams to make our platform even better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide quick, empathetic, and solution-oriented support via chat, email, and video calls.
• Troubleshoot VoIP, integration, account, and app-related issues.
• Assist with onboarding new users for a seamless start.
• Document recurring issues and help refine our support processes.
• Share insights and feedback with product and engineering teams.

What We’re Looking For

Must-Haves:

• 1+ year in technical support, SaaS, or helpdesk roles.
• Basic understanding of VoIP, cloud platforms, or browser-based tools.
• Strong written and verbal English communication skills.
• Proactive problem-solving mindset, reliable computer, and stable internet.

Nice-to-Haves:

• Experience with HubSpot, Zendesk, Intercom, or similar tools.
• Remote work experience, especially in fast-paced startups.
• Basic knowledge of APIs, networking, or browser developer tools.

Why You’ll Love Working With Us

We’re not a corporate giant, and that’s our strength. At KrispCall, you’ll take ownership, make an impact, and grow based on your strengths and ambitions.

What You Get

1. Fully remote role across India.
2. Professional growth and learning opportunities.
3. A supportive, collaborative, and inclusive team culture.
4. Clear pathways for merit-based career progression.

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and eager to grow with a global startup, we’d love to hear from you.

Let’s build the future of communication together.

• Experience designing, prototyping, and shipping we band mobile applications.
• Strong UI skills including layout, color theory, iconography, typography, deep understanding of design systems and responsive girds, branding look & feel, and illustration.
• Strong knowledge of User Centered Design (UCD), Design Thinking, Prototyping Thinking and UX principles and law.
• Experience with HTML5 and CSS and good knowledge of how Frontend development works
• The ability to work and communicate properly with Business, UX, and development teams
• Motivation and self-direction to seek clarification from stakeholders, UX designers, work with developers to ensure your designs are possible to be implemented as intended
• The ability to offer and accept design feedback and use it to iterate and improve the team’s work.
• The ability to defend or explain your work.
• A portfolio demonstrating your best work is a must.
• Strong written and verbal communication skills.
• A curious mind and an always-improving mindset.
• Comfortable working in a fast-paced agile work environment
• Strong knowledge in UI design principles, patterns, best practices, and the latest trends

• 5-7 Years of prior experience in the same role.
• 3+ years of UI design with strong knowledge of B2B & B2C software, SAAS, and mobile applications
• Proficiency with HTML5, CSS, JavaScript and programming knowledge is a plus.
• Experience with WCAG, responsive web & mobile design
• Experience in creating and maintaining design systems.
• Experience authoring style guides and pattern library creation/maintenance
• Demonstrated an understanding of core UX Design principles
• A working knowledge of UX research practices.
• The ability to apply user research methods to validate design ideas

Skill sets

Having Hands on experience in designing and development of e-commerce applications using hybris 5.X framework.

Possess Extensive Experience working with Spring frameworks including Spring Core, Spring MVC, Spring Security and Spring Integration.

Experience developing hybris web-based, e- commerce applications in a project-based environment.

Expertise in Core Java, web technologies like J2EE, JPA, JDBC, JSP, Hibernate, Servlets, JMS, Web Services(SOAP, WSDL, REST, JAX-WS, JAX- RS), JavaScript, Java Beans, Log4j, CSS, JUnit, Batch Programming, Unix shell scripting and Oracle.

Experience in or equivalent experience in tools and softwares like Eclipse, RedHat Developer, Weblogic, JBoss, Websphere App Server, Apache tomcat, HP Quality Center, SQL DB Access tool

Should be well acquainted with J2EE design patterns like GOF, Composite, Decorator, Facade, MVC, Singleton pattern, etc.

Extensive experience with Spring modules like IoC, Web, MVC, ORM, AOP, Spring Annotation

Knowhow on tools

• Knowledge on Java
• Atlassian tools like Jira, Confluence
• Hybris SAP Commerce Platform

Knowhow on methodologies

• Agile
• Scrum
• Experience in B2B or B2C e-commerce applications

Expected deliverables

• Possess In-depth experience in Full Life Cycle Implementations, Re- implementation and Post Implementation Support of Hybris application.
• Possess experience with hybris data & Product modelling, Flexible search using hybris APIs
• Have the experience in developing responsive GUI components using HTML, CSS, JavaScript,

JSTL and AJAX.

• Possess Extensive Experience working with Data Hub and ImpEx scripts to integrate hybris with SAP and non-SAP systems.
• Possess Hands-On experience with hybris ServiceLayer, DAOs, ModelService ,Interceptors, hybris workflow modelling, Order Management Service APIs.
• Possess good knowledge of design patterns and software development best practices

Qualitative aspects of service delivery

• Effectively communicate with client leadership and business owners within the business function and related teams to identify areas of opportunity, challenges and drive change.
• Develop a business architecture strategy based on our customers strategy and a situational awareness of various business scenarios and motivations.
• Apply a structured approach to capture perspective of the business function including, business capabilities, business and technology processes, organization & people, technology, data and information
• Strong time-management and organizational skills and the ability to work in a fast-paced environment
• Ability to learn new concepts, business processes and software quickly
• Analytical approach to problem-solving; ability to use technology to solve business problems
• Proven ability to design and optimize business processes and to integrate business processes

across disparate systems

Desired Experience

• Functional/technical proficiency with at least 5+ full lifecycle Hybris implementations and 7+ years of industry and/or consulting experience.
• At least 3-4 years of working experience with integrating Hybris with SAP.

About Tredence

Tredence is a global analytics services and solutions company. This is one of the fastest growing startup in Silicon valley. We have recently raised our Series A private equity. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with strong IP and pre-built analytics solutions in data mining, business intelligence and Big Data. 

Responsibilities & Description of the role

- Manage all accounting operations

- Month End and Year End Book closure

- Transfer Pricing, Intercompany adjustments

- Multi Entity Financial Consolidation for Global subsidiaries

- Statutory Financial Statements and audit support

- GL review and Financial Analysis

- Coordinate and prepare budget and financial forecasts and report variances

- Coordinate the prepare regulatory reporting

- Research technical accounting issues for compliance

- Ensure quality control over financial transactions and financial reporting

- Manage and comply with local, state, and federal government reporting requirements and tax filings

- Develop and document business processes and accounting policies to maintain and strengthen internal controls

Must have Skills

- Proven working experience in Corporate Accounting and Compliance role

- 4-6 years of overall combined accounting and finance experience

- Advanced degree in Accounting CA/CPA

- Thorough knowledge of accounting principles and procedures

- Experience with creating financial statements

- Experience with general ledger functions and the month-end/year end close process

- Excellent accounting software user and administration skills

Why join Tredence?  

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest, friendliest, hardest working people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.

Tredence 5 core values

• Think Impact
• Be Entrepreneurial
• Constantly curious
• Do the right thing
• Pursue Excellence

• Design implement and support highly scalable applications and web services using Microsoft technologies (ASP.NET, C#, MVC, WCF, SQL Server, Windows Forms, Web API/Rest API)
• Candidates should have the ability to train and work along with development teams to ensure timelines and quality deliveries.
• Lead project estimations, system architecture and performance engineering of projects
• Support software engineers on the team with guidance, experience, oversight, advice and code reviews
• Work with the quality assurance team to ensure that the software is fully unit tested, can be performance tested, and passes quality requirements

Desired Candidate Profile – 

• Candidate needs to have more than 5+ years of experience with IT industry.
• Minimum 5+ years’ experience in designing and developing applications on the .NET platform.
• More than 1+ year of experience with MVC, WCF framework is needed.
• Minimum 1 year of experience in React or Angular or JQuery, HTML, CSS
• Experience in web application Architecture and Development with hands on expertise in delivering solutions based on/customizing ASP.Net 4.0 / MVC and above.
• Expert-level knowledge of SQL Server programming.
• Strong understanding of OOPS fundamentals, Entity Framework, LINQ and REST APIs.
• Good knowledge of SQL Server Reporting Services and Crystal Reports.
• Proficient understanding of code versioning tools (TFS/SVN/Git).
• Proficient understanding of build/release management processes.
• Must have experience of working in Agile/Scrum environment.
• Must have some experience developing Windows-based applications.
• Must possess very good logical, analytical and communication skills.
• Candidates with knowledge of US Mortgage process will be given preference.
• Must be willing to travel abroad for short- and long-term duration.
• Shift timing 11 am- 8 pm, 6 pm- 3 am, 4 pm- 1 am (Candidate needs flexibility for all shift as per client requirements).

• At least 1 year experience in light and medium level copy editing for STM, humanities and social sciences books
• Good command of English language
• Passion for copy editing
• Proficient in Microsoft Word
• Good analytical skills
• Ability to work productively in a team

Required Candidate profile