Technical Content Writer

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

Job Overview:

Now, we are seeking a skilled Kotlin Developer with around 2+ years of experience to join our team. The ideal candidate will be responsible for developing and maintaining high-performance Kotlin-based applications while ensuring best practices in architecture, security, and performance optimization.This is your chance to make an impact, and we’re here for it.

Key Responsibilities:

● Develop, enhance, and maintain Kotlin-based applications.

● Work with local databases such as Room, SQLite, and Realm for efficient data storage.

● Integrate API services using Ktor, Retrofit, and OkHttp for RESTful and GraphQL-based communications.

● Implement Kotlin Coroutines & Flow for asynchronous programming.

● Follow Clean Architecture and MVVM/MVI principles for scalable and maintainable code.

● Optimize application performance, security, and responsiveness. Write and maintain unit and integration tests to ensure application stability.

● Stay updated with Kotlin, Jetpack components, and the latest industry best practices.

What We're Looking For:

● 2+ years of experience in Kotlin development (Android or KMM).

● Strong knowledge of local database management (Room, SQLite, Realm, or SQLCipher).

● Expertise in API service integration using Ktor, Retrofit, or OkHttp.

● Hands-on experience with Kotlin Coroutines & Flow for efficient asynchronous programming.

● Strong understanding of Jetpack components (LiveData, ViewModel, Navigation, WorkManager, etc.).

● Experience in designing applications following Clean Architecture, MVVM, or MVI patterns.

● Knowledge of dependency injection frameworks like Dagger/Hilt or Koin.

● Proficiency in version control systems (Git) and platforms like GitHub, GitLab, or Bitbucket.

● Experience with unit testing using JUnit, MockK, or Espresso.

● Understanding of performance optimization techniques for Kotlin applications. 

• 3-7 years of experience of professional experience with proven track record of designing world class products
• A stunning portfolio with detailed case studies
• Focused on the customer and has experience using design research methodsto learn about the customer
• You love to solve problems, have an entrepreneurial spirit, and are always up for a challenge. Ready to work in an agile environment and willing to try new things all the time
• Being able to think about product strategy at a high level and clearly break it down into design deliverables
• A good grasp of the UX methodology and lifecycle across all major channels and platforms
• Assume full responsibility for the design process and participate in it as an independently led member of a design team
• Strong aesthetic sense and attention to detail; Excellent knowledge of clean user interface design and Prototyping skills
• Should be well versed in best practises while designing in Figma and design to developer hand-off
• Strong command over developer guidelines across platforms and web
• Capable of gaining trust and managing your peers in order to provide a satisfying experience with the product

Must Good to Have Details :

- Must have at least 1 year of experience on React Native along with architecture experience in Mobile Applications.

- Have strong knowledge of App UI design principles, patterns, and best practices

- Familiarity with native build tools, like XCode, Gradle, Android Studio IntelliJ, VsCode

- In-Depth Knowledge of React, React Native, TypeScript or JavaScript Redux, Hooks, ECMAScript (ES6, ES7 etc.), Node, NPM and iOS & Android Build systems

Must have :

- Understanding of REST APIs, the document request model, and offline storage and must have on React Native chart Library

- Working knowledge on Sending Notifications with APNs & FCM

- Experience working with Backend Web Services (like REST etc), Fetch API, and Axios and knowledge of Databases (Relational, Distributed etc.)

- Experience in integrating libraries like React Navigation, React Native, Firebase, Social Logins (Facebook, Google, Apple etc.), Push Notifications etc.

- Responsive layouts in both platforms in reactive native using Media Query & Flexbox

- Sound knowledge of Design Patterns like Creational, Structural, and Behavioral

Good to have :

- Working experience on third-party dependencies and debugging - dependency conflicts

- Must be able to integrate native code in react-native and expo Modules

- Able to generate builds for both IOS(.IPA) and Android (APK) Platforms and experience in hosting apps on respective Stores(AppStore, PlayStore).

- Professional Communication (written, verbal presenting)

- Open to learn and adapt to new technologies

- Go-getter, Result oriented Creative & Innovative approach

- Excellent Communication Skills

Introduction: 

Tyroo’s Vidtech.ai is one of the largest independent marketing automation clouds built for the video first world. We build software and platforms that allow our partners to derive maximum yields on their marketing spends on various video-first social platforms. We work on problems that involve building high availability, low latency solutions which require computing optimal decisions using various self-created modules as well as pre-available modules popular in the ML and Big Data world.

We are looking for a backend developer who has at least 1 year of professional experience in building systems on either Python or Node.js and is able to become an anchor/pillar for the team. The role will require you to architect and develop systems/features needed for our marketing automation products. Strong leadership and mentoring skills are also necessary so that the individual can train, educate and manage junior resources.

Key Requirements:

• Must be able to tackle complex business problems by breaking them down into sets of simpler problems and architect solutions for the same
• Must exhibit thought leadership and should be committed to mentoring and team building
• Must have excellent communication skills as the individual needs to collaborate with the Business and Product team
• Must be proactive towards changing software development landscape and keep upskilling
• Must be able to contribute in setting up best practices and effective design patterns in the complete development lifecycle.

Technical Requirements:

• Must have 3+ years of experience in developing scalable systems on Python/Node.js with a strong grasp of microservices and serverless architectural patterns
• Must have prior experience with databases like MySQL, Elasticsearch, MongoDB, Redis
• Must be exposed to cloud platforms like AWS or GCP and containerization using Dockers
• Must have worked with RESTful APIs and WebSockets
• Must have a deep understanding of HTTP, web browsers and token-based authentication/authorization (OAuth, JWT)
• Must be experienced on Version Control Tools (Git) and Package Managers (npm, yarn, pip)
• Must adhere to coding standards and have the habit of doing unit testing along with regular and rigorous code reviews
• Should know about microservices orchestration using Kubernetes, web servers like Nginx/Apache and queuing systems like Kafka/Kinesis

• Multiple consumer-grade B2B apps for our agency partners, powering near real-time quoting, streamlined policy administration and claims management
• Safety platform to help transportation fleets understand and improve their safety
• Lead generation apps to build our customer acquisition funnel

• You have experience with software development/coding.
• You learn quickly and can operate independently. You're not afraid to take something on just because you don’t know how to do it yet.
• You not only have the ability or skill to communicate effectively but also have the willingness to be open and honest in your communication.
• You have a growth mindset. You take data-driven decisions and are constantly looking for opportunities to optimize and enhance our customer experience.

• Competitive weekly pay
• Reimbursement for your home-office setup
• Weekly team events to connect with fun, bright coworkers
• Lots of swag!

Required Skills and Experience 

• 4+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
• 4+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
• Building and running Docker images and deployment on Amazon ECS
• Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
• Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
• Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
• Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
• Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
• Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
• Understanding of IAM, RBAC, NACLs, and KMS
• Good communication skills

Good to have:

• Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
• Knowledge of database administration such as MongoDB.
• Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
• Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
• Establish and promote DevOps thinking, guidelines, best practices, and standards.
• Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.