Technical Content Writer

Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

• Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
• Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
• Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
• Conduct quarterly “AI health-checks” and continuously improve system effectiveness
• Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
• Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

• Engineering degree is a must; Computer Science preferred
• Past experience in coding and a sound understanding of APIs is preferred
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience working in SaaS, customer success, implementation, or operations roles
• Analytical mindset with the ability to make data-driven decisions

About MoveInSync:

MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer. 

MoveInSync is one of the few fast-growing companies with a healthy EBITDA. Our next collective goal is to make the company IPO-ready over the coming years. 

Roles & Responsibilities: 

1. Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.
2. Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.
3. Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.
4. EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.
5. Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.
6. Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.
7. Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.
8. Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.
9. Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.
10. Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.

Key Skills Required:  

• Graduate with 2 to 4 years of experience in managing employee transport for 400–500 staff in a corporate, transport Industry, or similar environment.
• Proficient in Excel with strong communication skills—both written and verbal—in English and the local language.
• Prior experience with MoveInSync or similar transport automation tools is preferred.
• Willing to work in shifts; must be hardworking, proactive, and enthusiastic.

Job description

• Research trending topics in social media, influencer marketing, and lifestyle niches.
• Write engaging, SEO-friendly blog posts that resonate with our target audience, budding influencers, content creators,
• Use keyword research tools to optimize content for search engines.
• Assist in content planning and work closely with the marketing team to align blog content with social media efforts.
• Proofread and edited blog posts before publication.

WHO WILL LOVE THIS JOB?

• Attracted to creativity, innovation, and eagerness to learn

• Alignment to a fast-paced organization and its short-term and long-term goals

• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels

• Strong value system and sense of ethics

• Absolute dedication to premium quality

• Want to build strong core product team capable of developing solutions for complex, industry-first problems.

• Build balance of experience, knowledge, and new learnings

ROLES AND RESPONSIBILITIES?

• Driving the success of the software engineering team at Datamotive.

• Collaborating with senior and peer engineers to prioritize and deliver features on the roadmap.

• Build strong development team with focus on building optimized & usable solutions.

• Research, Design & Develop distributed solution to handle workload mobility across multi & hybrid clouds

• Assist in Identifying, Researching & Designing newer features and cloud platform support in areas of disaster recovery, data protection, workload migration etc.

• Assist in building product roadmap.

• Conduct pilot tests to assess the functionality of newly developed programs.

• Front facing customers for product introduction, knowledge transfer, solutioning, bugs triaging etc.

• Assist customers by giving product demos, conducting POCs, trainings etc.

• Manage Datamotive infrastructure, bring innovative automation for optimizing infrastructure usage through monitoring and scripting.

• Design test environments to simulate customer behaviours and use cases in VMware vSphere, AWS, GCP, Azure clouds.

• Help write technical documentation, generate marketing content like blogs, webinars, seminars etc.

TECHNICAL SKILLS

• 3 – 8 years of experience in software development with relevant domain understanding of Data Protection, Disaster Recovery, Ransomware Recovery.

• A strong understanding and demonstrable experience with at least one of the major public cloud platforms (GCP, AWS, Azure or VMware)

• A strong understanding and experience of designing and developing architecture of complex, distributed systems.

• Insights into development of client-server SaaS applications with good breadth across networking, storage, micro-services, and other web technologies.

• Experience of building and leading strong development teams with systems product development background

• Programming knowledge in either of GO Lang, C, C++, Python or Shell script.

• Should be a computer science graduate with strong fundamentals & problem-solving abilities.

• Good understanding of virtualization, storage and cloud platforms like VMware, AWS, GCP, Azure and/or Kubernetes will be preferable

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on working in the digital industry, as a Consultant (for 3 months)

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare.

It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.

As a Technical Writer (Consultant), you will work with teams of engineers to create internal technical documentation. This will include technical architecture diagrams, flow diagrams, API documentation and microservice details.

You will also be responsible for writing knowledge base articles for a technical audience.

What you will do:

• Documenting product architecture, APIs, technical specifications
• Developing and writing high-quality technical documents meeting industry standards
• Communicating with product developers and understanding the product and its interactions
• Maintaining documentation as the product changes occur
• Gathering information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
• Gathering and addressing feedback from multiple sources
• Working independently and rapidly to meet tight deadlines

What you need to have:

• BA in technical/ professional communication, English, computer science/ engineering, or other related field
• Authoring concepts, designs, technical specifications
• Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications or similar)
• Proven ability to quickly learn and understand complex topics
• Managing multiple versions of topics
• Using UNIX/ Linux command-line interfaces
• Additionally, should be able to: Write release notes and Write end user documentation, help guides

Key Skills: Generate Content Ideas for youtube channels, Good at Thumbnails and Analytics, and Implement new strategies for channel Growth.

About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 

Job Description:  We are looking for a YouTube Expert who is good at thinking attractive thumbnail ideas for videos, formulating new strategies for channel growth, handling plus managing the channel & who is very good at YouTube SEO

Roles and Responsibilities:

•  One Should Generate the Content Ideas for youtube Channels
•  Should be good at providing ideas for Thumbnails
• One should be good at Analytics (Reports)
• Should Plan new strategies for the channel growth.
• Must have knowledge on YouTube SEO

mandatory Skills:

•  Excellent communication skills
• Work Report Submissions
•  Team Player
•  Able to Handle Multitasking 
•  Should be Good at Training (Very Very Important) 
•  Good at Planning Strategies.