Tech Lead

Position Title: Business Analyst

Qualification: Engineering

Reporting: Operations Head

Job Description:

Play a key part in supporting our consultants with client engagements across various industries.

You will have the opportunity to develop your analytical and problem-solving skills while gaining

valuable experience in the exciting world of business consulting. This role requires a blend of

technical proficiency, business acumen, and exceptional communication skills.

Key Responsibilities:

• Liaise with consultants to gather and document business requirements from clients through

interviews, workshops, and data analysis.

• Conduct research to understand industry trends, best practices, and potential solutions for

client challenges.

• Develop clear and concise user stories, use cases, and functional specifications.

• Create data visualizations and presentations to effectively communicate findings and

recommendations to stakeholders.

• Participate in project planning activities and maintain project documentation.

• Assist with the development and implementation of process improvement initiatives.

Qualifications:

• Bachelor’s degree in engineering (Mechanical preferred) or related fields such as Electronics,

Electrical & Telecommunication, or Computer Engineering.

• 3–5 years of professional experience in business analysis, project management, or a closely

related role.

• Strong analytical and problem-solving skills, with the ability to interpret data and provide

actionable insights.

• Excellent verbal and written communication skills, with the ability to collaborate effectively

with cross-functional teams and stakeholders at all levels.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to quickly grasp new concepts, demonstrate adaptability, and perform effectively in a

fast-paced, dynamic work environment.

• Comfortable with and open to extensive travel, based on business requirements.

• Strong Senior Angular Developer Profiles.
• Mandatory (Experience 1) – Must have 6–8 years of experience in frontend development, with at least 4+ years in Angular 8+.
• Mandatory (Experience 2) – Must have strong proficiency in JavaScript, TypeScript, HTML5, and CSS3.
• Mandatory (Experience 3) – Must have strong test-driven development experience and proficiency in unit testing frameworks such as Jasmine, Karma, NUnit, Selenium.
• Mandatory (Experience 4) – Must have strong experience in database technologies (MySQL / SQL Server / Oracle)

Preferred

• Preferred (Experience 1) – Must have 2+ experience with Web APIs, Entity Framework, and Linq Queries.
• Preferred (Experience 2) – Experience in .NET Core framework, OOP, and C# APIs.
• Preferred (Company) - Product Companies
• Preferred (Education) – B.Tech./M.Tech in Computer Science (or related field).

Strong B2B Inside Sales / Product Sales profiles

Mandatory (Experience 1): Must have 6+ years of experience in Inside Sales for B2B (Services / SaaS) Sales roles

Mandatory (Experience 2): Proven experience in B2B product sales, with hands-on involvement in lead generation, qualification, client follow-ups, and opportunity management

Mandatory (Experience 3): Strong exposure to campaign management, active follow-ups, and inside sales motions (email, calls, CRM-driven sales)

Mandatory (Sales Execution): Demonstrated ability to identify prospective clients, manage sales pipelines, and support closure of deals

Mandatory (Core Skills): Solid understanding of sales process, sales matrix, sales techniques, and client engagement model

Mandatory (Tools): Hands-on experience using Salesforce or any CRM tool, along with online resource management and data mining.

Mandatory (Education): Bachelor’s degree in BA / B.Com / BBM / BBA

Mandatory (Company): B2B SaaS

Gushwork is one of the fastest-growing AI startups globally, backed by Lightspeed, SIG, and B Capital . We’re building a productized services platform that helps SMBs scale using a powerful combination of human + AI-powered GTM execution.

In just over an year months, we’ve grown rapidly , serving SMBs across the US and India. And we’re only just getting started.

What You’ll Own

• Drive end-to-end sales: from outbound prospecting to demo to close
• Sell to SMBs in India and the US — with a clear focus on revenue impact
• Build and manage a robust pipeline across different time zones
• Understand client pain points and position Gushwork’s offerings as the go-to solution
• Collaborate with product and operations to ensure high-quality onboarding and delivery
• Bring feedback from the front lines to shape GTM strategy

What We’re Looking For

• Experience full-cycle sales experience, ideally in SaaS or tech-enabled services
• Proven success in closing SMB accounts — both domestic and/or international
• Strong communication, storytelling, and objection-handling skills
• Self-starter who thrives in fast-paced, high-growth environments
• Comfortable with US working hours (for part of the day)

Why Join Us

• Be part of a company scaling 6x in the next year
• Own your revenue — zero fluff, real deals, full credit
• Work with a lean, ambitious team solving a real market gap
• Build your career in the future of AI x services

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Role and Responsibility – Inside Sales Executive

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service.

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, or related technical field. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 3+ hands-on demonstrable experience with: ▪ Stream & Batch Big Data Pipeline Processing using Apache Spark and/or Apache Flink.
  ▪ Distributed Cloud Native Computing including Server less Functions
  ▪ Relational, Object Store, Document, Graph, etc. Database Design & Implementation
  ▪ Micro services Architecture, API Modeling, Design, & Programming

• 3+ years of hands-on development experience in Apache Spark using Scala and/or Java.

• Ability to write executable code for Services using Spark RDD, Spark SQL, Structured Streaming, Spark MLLib, etc. with deep technical understanding of Spark Processing Framework.

• In-depth knowledge of standard programming languages such as Scala and/or Java.

• 3+ years of hands-on development experience in one or more libraries & frameworks such as Apache Kafka, Akka, Apache Storm, Apache Nifi, Zookeeper, Hadoop ecosystem (i.e., HDFS, YARN, MapReduce, Oozie & Hive), etc.; extra points if you can demonstrate your knowledge with working examples.

• 3+ years of hands-on development experience in one or more Relational and NoSQL datastores such as PostgreSQL, Cassandra, HBase, MongoDB, DynamoDB, Elastic Search, Neo4J, etc.

• Practical knowledge of distributed systems involving partitioning, bucketing, CAP theorem, replication, horizontal scaling, etc.

• Passion for distilling large volumes of data, analyze performance, scalability, and capacity performance issues in Big Data Platforms.

• Ability to clearly distinguish system and Spark Job performances and perform spark performance tuning and resource optimization.

• Perform benchmarking/stress tests and document the best practices for different applications.

• Proactively work with tenants on improving the overall performance and ensure the system is resilient, and scalable.

• Good understanding of Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.

• Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.

  Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.

• Well-versed in AWS and/or Azure or and/or Google Cloud; must demonstrate experience in at least FIVE (5) services offered under AWS and/or Azure or and/or Google Cloud in any categories: Compute or Storage, Database, Networking & Content Delivery, Management & Governance, Analytics, Security, Identity, & Compliance (or) equivalent demonstrable Cloud Platform experience.

• Good understanding of Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.

• Good understanding of Network, Data, and Application Security basics which will enable you to work in a Cloud as well as Business Applications / API services environment.