Team Leader/ Project Manager

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

Creative Director Job Description

We are looking for a talented and motivated creative director to lead our company's creative department. The successful candidate must possess excellent leadership qualities, with the ability to maximize the talents of their team.

As the creative director, you will work closely with the graphic design and marketing department to deliver engaging content that meets the expectations of our customers. You should be extremely creative, and dedicated, and possess excellent written and verbal communication skills.

About the Company

We're Prographer and experts at offering Creative Marketing Solutions and Agency Services to a broad range of clients in a wide variety of markets. We have a presence in more than 15 countries worldwide and more than 250 cities in India.

We have a long-standing working relationship with organizations like Housing.com, MagicBricks, Livspace, Treebo, FabHotels, Swiggy, Zomato, Marriott, Radisson Blu, Lemon Tree, Flipkart, Amazon, Amazon Foods, Zostel, SaffronStays, GoStops, PepsiCo, Unacademy, and many others and are supported by a vast network of more than 1000 photographers and videographers.

Location: HSR Layout, Bangalore

Website: http://www.prographer.com/

Responsibilities:

Working with the brand team to produce new ideas for company branding, promotional campaigns, and marketing communications.

Evaluating trends, assessing new data, and keeping up-to-date with the latest marketing techniques.

Assisting clients in resolving issues by responding to questions in a timely and professional manner.

Creating and implementing tailored marketing plans based on individual client requirements.

Directing brainstorming meetings and creative sessions.

Shaping brand standards and creating procedures to ensure all products are brand appropriate.

Supervising the department's daily workflow, assigning project workloads, and monitoring deadlines and budgets.

Developing exceptional and well-crafted copy that meets clients’ requirements.

Requirements:

Bachelor’s degree in art, graphic design, marketing, communications, journalism, and other relevant fields.

A minimum of 5 years of digital experience, particularly with, but not limited to web, social, and emerging technologies.

A solid understanding of design, copy, and web practices.

Brilliant interpersonal and communication skills.

Have in-depth knowledge of brand development and multichannel marketing models.

Must be a creative and strategic thinker.

Why LiftOff? 

We at LiftOff specialize in product creation, for our main forte lies in helping Entrepreneurs realize their dream. We have helped businesses and entrepreneurs launch more than 70 plus products.

Many on the team are serial entrepreneurs and have had a history of successful exits.

• 5+ years of experience, working on frontend technologies
• Individual contributor - responsible for the design, coding, and unit testing
• Should have good working experience in React and React Native
• Should have a good understanding of state management in frontend/UI applications
• Proficiency in Javascript / ECMAScript 6+
• Creating custom, general-use modules, and components that extend the elements and modules of React
• Good knowledge of data structures, problem-solving / algorithms
• Knowledge of creating custom / reusable components
• Should know OOP Concepts

We are a group of passionate people driven by a set of core values. We strive to make every process transparent and have flexible work timings along with great startup culture and vibe. There are no job designations because its a flat hierarchy.

SAP CI SF – Cloud Integration.

Analyze, plan, design, develop, and implement the SAP SF solutions to meet strategic, usability, performance, reliability, control, and security requirements of various modules in SF . Requires good knowledge in areas of core HR, EC, CPI, Groovy and other SF modules. Must be innovative.

Work you’ll do

• Be the main point of contact and handle the design, development and delivery of the project.
• Support the Client Cloud Integration along with SuccessFactors applications
• Developing custom Iflow, Groovy Script, XSLT Mapping, and different Pallet Functions.
• Good hands-on working with different Adapter such as SuccessFactors, SOAP, SFTP, OData, HTTP, Process Direct, IDoc etc.
• Work with team members and Product Owners to analyze, recommend, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements
• Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes
• Perform SAP CI Development, configuration as required and have good knowledge on best practice guideline.
• Understand user requirements and create functional specifications with the required details.
• Act as primary liaison between business and technical resources to effectively communicate business requirements into high quality business solutions
• Interact with development team on a regular basis - suggest and implement innovative ideas and solutions; ensure process adherence.
• Communicate effectively with clients and project team to ensure the requirements are met and recommend better solutions wherever applicable during the project.
• Advance the goals and objectives of ITS by providing cost-efficient, high quality, client-focused solutions, according to established policies, procedures, and processes of the department and Firm

Qualifications

Required:

• 4+ years of experience integration different application using SAP Cloud Integration to include experience in one or more of the following areas:

• Understanding/experience with SSO (single sign-on) solutions, Cloud connector

• Integrating SAP HR and SuccessFactors using SAP cloud Integration

• Understanding of different transport mechanism including Groovy Script, Pallet function and different adapter in CI

• Understanding of data stores and effective Experience with ABAP, Basis, Security, SAP NetWeaver Process Integration (PI), Portal, Cloud Integration

• Working experience of integrating on premises and cloud applications using SAP CI

• Worked on different types of project such as migration, support, implementation and roll out.

Preferred:

• Minimum of 2 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live

• Certification in at least Cloud integration or one SuccessFactors module

• Bachelor’s degree strongly preferred

• Strong verbal and written communication skills, with an ability to express complex business concepts in non-technical terms.

• Customer focused and be able to effectively communicate with a variety of groups

• Excellent verbal and written communication skills.

• Strong analytical, problem solving, multi-tasking and interpersonal skills are required.

Do Your Thng 

https://doyourthng.com/ 

About us:

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

Role : Android Developer

RESPONSIBILITIES 

• Design components by translating product requirements, break down projects into tasks, and provide accurate estimates. Build scalable and reliable technology solutions at a rapid pace
• Work on native Android as well as Angular tech stack while keeping performance goals in mind
• Independently come up with different solutions, extensible Low-level design. Write modular, extensible, readable, and performant code
• Strong unit test and debugging skills 
• Proficient understanding of code versioning tools (git) 
• Excellent interpersonal, leadership, influence, and communication skills 
• Build, develop, mentor, and coach junior team members 

QUALIFICATIONS 

• Must have Working Experience in a product-based organization for at least 18 months.
• At least 2+ years experience and hands-on with mobile technologies
• At least one product build and publish 
• Work well under pressure and meet deadlines without sacrificing quality 
• Work with distributed development teams 
• Ability to resolve problems with support and must understand the mobile ecosystem and its limitations.
• Understand Android Architecture components, strong fundamentals in Android technologies, and aware of new Android changes

SKILLS  REQUIRED 

• Experience with kotlin is a must
• Knowledge of mvvm architecture/ android architecture components
• Knowledge of Rxjava and coroutines for multithreading
• Knowledge of retrofit/okhttp for making HTTP calls
• Knowledge of dependency injection using dagger2
• Knowledge of android framework components like services, fragments, intent services
• Knowledge of sql required 
• Experience in offline data management
• Write well designed, testable, efficient code 

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

• Translation of complex functional requirements into technical requirements
• Design, develop and maintain complex systems using best of the breed development practices and technology.
• Responsible for the overall software development life cycle.
• Delivery of High Quality & Scalable systems and applications with a sharp focus on timelines.
• Being on the lookout for bettering the software engineering practices and tools within the organization
• Collaboration with other stakeholders to provide robust and well-rounded solutions
• Report on the status of product delivery and quality to management, customer support and product teams.

• Experience of 5+ years in designing & developing highly scalable, performant web applications
• Strong programming, debugging, and problem-solving skills
• Strong Computer Science Fundamentals (Data structures and Algorithms)
• Sound understanding of object-oriented programming and excellent software design skills.
• Good experience of Restful services using Java Springboot
• Strong understanding of database design and SQL (PostgreSQL / MySQL) development
• Good to have knowledge of NoSQL technologies like Redis, MongoDB, Cassandra or any other NoSQL database
• Knowledge of design patterns and good to have experience of large-scale applications
• Should have experience in Apache Kafka, RabbitMQ, SQS or other Queueing systems.
• Experience of working with Amazon Web Services (AWS), Google Cloud Computing (GCP) would be considered as an advantage
• Experience of developing with Serverless Model will be an advantage.

• 2+ years of software development experience
• Experience designing, implementing and using web services in a Microservice Architecture
• Experience and a good understanding of Node.JS
• Experience in working with any JavaScript frameworks (React, Ember, Knockout, etc.)
• Familiar with relational & non-relational databases such as Postgres, Oracle, SQL Server, MySQL, Dynamo
• Familiar with CI (Continuous Integration) and CD (Continuous Delivery)
• Nice to have - Experience with AWS  
• Nice to have - Experience working in an agile development process

• See the inherent challenges in all things; if a task is complicated, you simplify it; if it is simple, you excel at it; if it is mundane, you automate it
• Be a problem solver; be given any problem and will come back with solutions, or at least alternatives
• Be a perfectionist; you are not satisfied until your code is rock solid
• Be pragmatic; you implement the best solution for the problem, not the coolest solution, and can tell the difference
• See the big picture; we write software to solve real business problems