Senior Salesforce Developer

Job Summary

We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.

This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.

Key Responsibilities

• Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
• Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
• Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
• Monitor incident queues and prioritize issues based on business impact and urgency.
• Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
• Coordinate technical teams to identify workarounds and restore services as quickly as possible.
• Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
• Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
• Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
• Ensure compliance with ITIL Incident Management processes and organizational governance.
• Support change implementation activities and assess potential impacts during planned maintenance windows.
• Identify opportunities for automation and continual service improvement to enhance operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
• Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
• Experience managing Major Incidents in enterprise production environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work effectively under pressure in a fast-paced operational environment.
• Willingness to work 24x7 rotational shifts, including weekends and public holidays.

Required Technical Skills

• ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
• Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
• Ticketing and Incident Tracking Systems.
• Microsoft Office Suite (Excel, PowerPoint, Word).
• Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
• Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.

Preferred Qualifications

• Experience supporting large-scale enterprise production environments.
• Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
• Knowledge of Change Management, Problem Management, and Release Management processes.
• Experience working with global teams across multiple time zones.

Preferred Certifications

• ITIL Foundation Certification (Preferred)
• ITIL Intermediate (Good to have)
• Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have) 

JD (Job Description) focuses on driving sales, managing operations, and leading staff, covering responsibilities like achieving targets, visual merchandising, inventory control, customer service excellence, staff recruitment/training, ensuring brand consistency, and analyzing sales data, all while upholding company policies and maintaining a positive store environment. Key qualifications include leadership, retail experience (preferably apparel), strong communication, POS system proficiency, and a customer-focused approach. 

• 5+ Years Java/JEE development experience in an enterprise.
• 3+ Experience in #Grails Web Framework and #Groovy Language.
• Must have experience integrating Grails code with front-end JavaScript frameworks including Jquery.
• Must have experience working with XML and JSON using Grails, JMS and Web, services, XML, Apache Tomcat, SQL and Unix and GIT.
• Experience with RDMS concepts and SQL.
• Experience with RESTful Web Services.
• Understanding of proper application design techniques and methodologies.
• Proficient understanding of SDLC processes desired – Agile

Looking for Experienced Trainers with experience in Dotnet Training

Must be good in Fullstack-MERN

Azure knowledge is desired

Key Responsibilities

• Counsel potential students to help them understand our various courses and make better learning choices.

• Conduct detailed profiling of the learner to understand the student career aspirations and learning ability and pitch the right program

• Managing the complete sales closing life cycle for leads assigned. This will include understanding the lead profile, identifying the need, pitching the right course, sales closing, and post sales relationship management.

• Execute prompt inquiries, follow-ups with leads through phone and emails.

• Build sales pipeline/opportunities to achieve the assigned targets

• Fee tracking and follow up.

• Adhere to sales process, productivity, and quality parameters.

• Increase individual conversions • Generate leads through referrals & improve conversion

• Generate leads through referrals & improve conversions on those leads

Skill Requirements

• 1-5 years of total experience and 1-3 years of core sales/ student counseling experience.

• Should have completed graduation/post-graduation

• Should have experience working on CRM

• Should have good knowledge of MS Office and Outlook. He/she should be adept in excel • Should be a quick learner and should be able to multitask.

• Should be willing to work on our regular shift (10 am – 7 pm)

• Should be willing to work on weekends on a rotation basis

• Preferences will be given to candidates from technology/Edu-tech sales background

• Excellent English communication skills (both oral and written) and be able to persuade interested prospects.

Ability to understand aspirations of learners and offer expert career advice, drive to exceed assigned targets.

We are looking for a Talent Acquisition Executive for Merito. Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team, consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

Job Profile:
Client onboarding and engagement.
Analyzing requirements and creating job descriptions.
Ensuring quality recruitment and selection within agreed TAT.
Individually contributing toward closing key executive search requirements

Requirements
1-3 years of agency recruitment experience for Tech / Non-Tech / leadership roles.
Minimum 1 year experience with executive search
Hands-on experience with optimally utilizing ATS and other recruitment software.

Benefits

Fixed Pay + Variables

Location- Gurgaon

Mode of Work- Office

Interview Mode- Online

Experience- 2 to 4 years

Content Writer 

As a Content Creator, you’ll be working with teams across the company to create valuable content to educate our customers and wow our prospects. Your primary role will be to enrich our websites and mobile app with engaging blog posts, guides, and actionable marketing copy. 

Your responsibilities include

• conduct thorough research on industry-related topics 

• generate ideas for new content composition Write engaging content and ensure that it adheres to SEO standards

• proofread the articles before publication 

You should possess excellent writing skills and have an eye for detail. You should develop content that attracts the target audience.

Roles and responsibilities

• Create content pieces that appeal to our audiences, attract customers and boost our brand awareness.
• Produce content marketing campaigns to drive leads and subscribers
• Utilize SEO best practices to generate traffic to our website
• Develop different content types, including email, social media posts, blogs, and white papers on a regular basis.
• Oversee our website, promote our blog and pitch articles to third-party platforms effectively.
• Work together with different departments to create innovative content ideas.
• Prepare well-organized drafts utilizing Content Management Systems (e.g. WordPress, Weebly, Joomla, etc).
• Assure all-around consistency for textual styles, pictures, fonts and tones in the content.
• Research industry-related topics by combining web sources, interviews and studies.

Requirements

• Bachelor’s degree in English, Journalism, Marketing or related field {Master's degree, a plus}
• At least 1 year of work experience as a Content Writer
• Experience with Content Management Systems (e.g. WordPress, Weebly, Joomla, etc) and marketing tools, MS Office or Google Suite
• Excellent understanding of digital marketing strategies including SEO, email marketing and web analytics.
• Outstanding writing and editing skills in English for a B2B as well as B2C audience.
• Ability to handle tight deadlines.
• Excellent interpersonal skills.
• Strong communication skills.
• Ability to work independently.
• Willingness to multitask and take new initiatives
  
  About US
  
  Sunstone Education
  Sunstone is revolutionizing Indian higher education ecosystem. Founded in 2019, company’s vision is to bring accountability in the Indian higher education ecosystem and provide world class education to every individual and create industry ready professionals, aligned with dynamically changing industry needs.
  
  
  Sunstone Education offers both online and offline courses (operating in an asset-light model). Sunstone is disrupting India's higher education space by offering Pay after Placement where fee is charged only after a student gets placed in a well-paying job. Sunstone conducts both long term MBA/PGDM in partnership with various universities across India and short-term online programs in various discipline including Analytics, Digital Marketing, Logistics and Supply Chain, Banking & Financial services, Sales management among others.Sunstone takes complete accountability of a student’s career and delivers industry integrated education leveraging modern technology with a focus on developing job-ready professionals. It has established a 100% placement record to date and has 500+ recruiters hiring from Sunstone.
  
  To know more about us: http://www.sunstone.edu.in/" target="_blank">www.sunstone.edu.in
  
  

• Strong understanding of HTML, CSS, CSS preprocessors, JavaScript, Object-oriented programming (OOPS), Design patterns, Web principles, and UI Libraries like Bootstrap.

• Strong skills in JavaScript frameworks and libraries (React).  

• Understanding of UX research and design processes.

• Expert in REST web services.

• Understanding of providing optimum web performance.

• Experience using repositories, build & deploy tools like git and Jenkins.

• Experienced with modern JavaScript coding, testing, debugging, and automation techniques

• Experience in unit test formation and understanding of jest enzyme and snapshot testing.

• Experience with popular React.js workflows (such as Flux or Redux)

• Demonstrable experience with React State management - Redux-Saga and popular React.js workflows

• Experience with data structure libraries (e.g., Immutable.js)

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Excellent knowledge of React hooks.

Must Have Experience/Attributes -
Multi-year experience in Designing & Coding Applications of a successful Online platform
Experience in Designing Distributed Applications @ Scale
Proficiency with scalability and high availability strategies for Java Services & Microservices on distributed platform
Defining solution based on the set of Non Functional Requirements - security, reliability, performance, maintainability, scalability, and usability
Strong Debugging and Troubleshooting expertise
Strong desire and ability to look for and adopt best practices/community driven open source framework and technologies into design deliverables
Should be obsessed with code quality, performance optimization and tools usage to improve productivity/quality
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Experience of driving activities to influence code quality and process rigor
Enthusiastically follow technology trends, software engineering best practice and technologies while enjoying the challenge of solving complex problems
Experience of working on E-commerce platform
Experience in Dockers and container orchestration on Kubernetes
Working Experience in Integration Technologies / Middleware like Kafka, Rabbit MQ , ESB
Knowledge on Cloud Ecosystem - Added Advantage