Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience
About Suntel Global data processing pvt Ltd
Similar jobs
- Maintain relations between the community and developers.
- Educating the community about the product.
- Creating suitable product content (Videos, Blogs, Newsletters, Articles, etc).
- Organizing events, talks, meetings,s, etc. to increase awareness of the product.
- Taking feedback regularly from the community.
- Interact and Community management.
- Community Development.
- Strong knowledge of PHP & github
- Preparation of necessary docs(RFP, SOW, NDAs, and POC)
- Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level)
- Market research of the products.
- Responsible for new partnerships of the organization,
- Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
- Attending international as well as domestic seminars, webinars, and conferences regarding the promotion of the products with the presentation.
Dear Job Seekers...!
Greetings from VimishaItech..!
Job Title: executive trainee -Business Development Executive
Target Candidates: Freshers from the 2023 batch.
Location: Coimbatore
Job Description:
We are seeking a dynamic individual with knowledge in sales and Business Development. This is an exciting opportunity for a dynamic and results-oriented individual to join our growing team as a BDE - US (Inside Sales). You will be responsible for identifying potential clients through market research, generating leads, and selling software and consulting services to the US market.
Key Responsibilities:
Lead generation: Conduct market research and web research to identify potential clients. Generate leads by interacting with potential clients and gathering information.
Sales: Sell software and consulting services to the US market. Be willing to work in EST time zone (between 5:30 PM to 2:30 AM IST).
Communication: Possess excellent communication skills, both verbally and in writing. Identify decision makers and be comfortable calling and dealing with business and technical executives and managers.
Activity and goals: Maintain a high level of energy and enthusiasm. Meet or exceed targets for prospecting and generating qualified leads. Organize and prioritize work independently with minimal supervision.
Motivation: Be self-motivated and goal oriented. Consistently meet or exceed calling and opportunity generation quotas.
Skills:
Excellent communication skills (written and verbal)
Ability to identify decision makers and communicate effectively with them.
Strong organizational and time management skills
Proficient in MS Office Suite
Willingness to work in EST time zone (between 5:30 PM to 2:30 AM IST)
Salary:
Competitive salary and benefits package
Company Description
Vimisha ITech was founded in 2012 and has become a leading software provider with a team of skilled professionals from diverse domains. The company is committed to delivering exceptional IT solutions to meet the business requirements of its clients. They strive to be the leading service provider in the burgeoning global IT market, catering to the demands of the worldly market tendency.
Requirements:
6+ year of working experience .
Strong understanding of web fundamentals
Deeply technical with a track record of successful delivery.
Manage daily/weekly scrums.
Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations
Proven record of building project from scratch.
An entrepreneurial spirit combined with strong program and project management skills.
Excellent written and verbal communication skills with the ability to present complex plans and designs.
Excellent judgment, organizational, and problem-solving skills.
Excellent design and architecture knowledge.
Data-driven decision making.
About Us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
- Own the month on month GMV growth for your portfolio of large B2B customers end to end
- Spearhead acquisition and addition of enterprise level educators to your portfolio end to end
- Ensure top-line & bottom-line target completions for your category
- Develop an understanding of the consumer inside-out, build data-driven insights, and translate them into lucrative business growth opportunities for our clients
- Work as a consultant to your client base, actively advising on Marketing/Content/Pricing/Product strategies for customers’ revenue growth
- Collaborate with the marketing team to launch new initiatives followed by a regular tracking on their effectiveness
- Plan and implement growth programs within cohorts and proactively monitor progress, resolve issues and initiate appropriate corrective measures
You should apply if you:
- Bring your A-game: Have strong business acumen and problem-solving aptitude with a knack for finding innovative solutions to business problems
- Are a born leader: Can rally teams towards a common goal & troubleshoot to remove blockers for other team members
- Always go for gold: Get charged by high-performance environments, have aggression to win through hard and smart work, without compromising on ethics
- Are a social butterfly: Have excellent communication and interpersonal skills as well as have worked with different teams/stakeholders and built strong customer relations
- Improvise and innovate: Think quick on your feet and have extreme ownership of problems faced by your client
Work experience with high growth start-ups for a year or longer is a plus!
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
About The Company:
Do Your Thng is a branded content marketplace that helps brands multiply their social and digital media performance through unique content creation with the help of content creators and influencers across genres.
Purpose of the Role:
We are looking for someone who is enthusiastic about client servicing, is adept at team management and can lead projects.
About the Position:
The Client Success Executive will be responsible for directly communicating
with the client and be responsible for understanding the client's brief and
coordinating work between different teams.
Additionally,
Plan & co-ordinate
- Plan for pitches to new/existing clients
- Build a strategy for the team so everyone has work and responsibilities
- Distribute work amongst team members
Liaison with different teams
- Meet and liaise with clients to discuss and identify their promotional requirements
- Liaise with, and act as the link between, the client and the team by maintaining
regular contact with both
- Ensure that communication flows effectively
- Negotiate with clients and agency staff about the details of campaigns
- Handle budgets, manage campaign costs and invoice clients
- Monitor the effectiveness of campaigns
- Arrange and attend meetings
Execute and report
- Make pitches, along with the team, with the aim of securing new business for the
company
- Write client reports
- Present creative work to clients for approval or modification
- Work with the team to devise a campaign that meets the client's brief and budget
- Present the campaign ideas and budget to the client
- Work with the key stakeholders for formulation of marketing strategies
- Train new joinees and ensure smooth workflow
Keep up to date with newer trends and best practices
- Stay abreast with the latest brand campaigns
- Stay up to date with all relevant things in the marketing, advertising and media space
● The candidate will be responsible for a broad array of individual services, including
Architect and lead team for implementing a set of cloud-based services that will
power Zopper Assure and Zopper Finance.
● Providing technical expertise for every phase of the project lifecycle from concept
development to solution design, implementation, optimization and support.
● Prior experience in development of e-commerce systems or any other high scale
web/mobile backends is required.
● Expertise in any one programming knowledge preferably in Python.
● Prototype and present various alternative solutions for complex business problems to
Senior Management
● Prepares the technical design of the more complex technology components within the
module
● Assists the architect in articulating the pros and cons of using a certain technology
stack or component or design pattern versus another to the project team and drives
selection of technologies, designs to come up with the optimal architecture.
● Drives the performance tuning, re-design and refactoring for a module
● Contributes to designing and implementing the build, release process as well as system
configuration and deployment characteristics of the application
● Implements (hands-on) the module components based on industry best practices.
● Mentors the team (people working on the module and other project team members) on
● Technology concepts and best practices for design, implementation and other
processes
Prerequisites
● Candidate should hold 8+ Yrs of experience
● Should have 3+ years of experience in team handling
● Should be a Btech/MTech
Project Manager
Who we are?
Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.
What we believe?
- Best practices are overrated
- Implementing best practices can only make one n .
- Honesty and Transparency
- We believe in naked truth. We do what we tell and tell what we do.
- Client Partnership
- Client - Vendor relationship: No. We partner with clients instead.
- And our sales team comprises 100% of our clients.
How we work?
It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.
- Humble: Happy people don’t carry ego around. We listen to understand; not to respond.
- Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.
- Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.
- Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.
- Innovative: Innovate or Die. We love to challenge the status quo.
- Experimental: We encourage curiosity & making mistakes.
- Responsible: Driven. Self motivated. Self governing teams. We own it.
Are you the one? Quick self-discovery test:
- Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
- Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
- Compassion for customers: You listen more than you speak. When you do speak, people feel the need to listen.
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud?’
Do you cloud?
- Expertise driving infrastructure engineering projects & transform initiatives from deep-tech startups to 42,000U (1,000 42U racks) loaded enterprises.
- Have you tandem-jumped at least 50 times taking along a trusted business having on-prem workloads to safe-land onto a public cloud with a soft touchdown?
- Do you understand the innards of Apache web servers on Linux and Sharepoint Server Farms alike?
- Do you speak CloudFormation? Terraform? Do you speak JSON?
- Do you love automating everything possible leveraging Python / Powershell / Bash?
- Are you a voracious reader fascinated by the latest & greatest innovations on public cloud?
Introduction
We welcome *really unconventional* creative thinkers who can work in an agile, flexible environment. We are a flat organization with unlimited growth opportunities, and small team sizes – wherein flexibility is a must, mistakes are encouraged, creativity is rewarded, and excitement is required.
- This is an entrepreneurial project management position that challenges the client status quo by helping them re-imagine the art of what is possible using consulting mindset and business strategy skills.
- This position requires fanatic iterative improvement ability - ability to coordinate with Sales - Presales - Delivery - MS and get project delivery done.
- This position is for hard-core-geek-turned--engineer-turned-Tech enthusiast -turned-Project Manager.
What we are NOT looking for: Buzzword Bozos (BB) or Certification Chasers (CC).
What we seek is an AA (Awesome Attitude to Learn, Improve & Coach).
Not just a BB or CC? Quick self-discovery test:
When was the last time you thought about how GAN (Generative Adversarial Networks) can help auto-create new building designs for an architect or new jewellery designs for a designer OR passionately convinced a friend that Google Video Intelligence API or AWS Rekognition can now auto-video-screen an applicant with 90+% confidence level almost automating 75+% efforts of a recruiter, OR leverage Google Vision API to do e-KYC? If this is what you constantly get blamed for & your friends have made a strip for you on xkcd, you are probably the right-fit for what we are looking for.
Your bucket of Undertaking :
This position will be responsible to consult with the clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.
- Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
- Continually augment skills and learn new tech as the technology and client needs evolve
- Use your experience in Google cloud platform, AWS or Microsoft Azure to build hybrid-cloud solutions for customers.
- Provide leadership to project teams, and facilitates the definition of project deliverables around core Cloud based technology and methods.
- Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
- Participate in technical reviews of requirements, designs, code and other artifacts
- Identify and keep abreast of new technical concepts in google cloud platform
Education, Experience, etc.
- Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
- To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
- 3 - 5 years of experience with at least 1 - 2 years of hands-on experience in delivering Cloud Consulting(AWS/GCP/Azure) projects in a global enterprise environment.
- Good analytical, communication, problem solving, and learning skills.
- Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.
A quick self-discovery test below:
- How you treat yourself & others?
- You listen more than you speak. When you do speak, people feel the need to listen.
- You have ‘one’ life - no work life or personal life. You are the same at both places.
- You are generally happy and passionate about life. When shit does happen you know how to tell your heart ‘All is well’.
- You are compassionate to yourself, you love your work, your company, your country, and are generally a person people like to be around.
- How you work & live?
- You make difficult & complex decisions in an environment filled with lack of well defined constraints and uncertainty.
- You are able to admit to your team that you were shit scared while making those decisions.
- You are able to juggle conflicting priorities and remain composed as the client keeps on changing requirements. :)
- You are genuinely passionate about developing great software, learning a lot, helping others learn and having loads of fun while doing so.
- What you love?
- You love things. You are passionate. You care for your self, family, country and Big Bang Theory (and this is a must!).
- You love to organize, index, and improve things around you - Yes you are Sheldon’ish’ at times and ‘Leonard’ish’ the other times.
- You are passionate about improving processes and you truly feel satisfied by making things better.
- You love Google. And AWS. And Terraform. And CI - CD pipelines. And linux.
Inside/Virtual Sales Specialist
Position – Virtual Account Manager
We are looking for a stellar Account Executive to join our team in Pune who would be
focused on the South East Asian market.
Responsibilities:
Prospect within named enterprises in South East Asia to generate pipeline
Consistently achieve license and recurring service revenue targets
Build a trusted advisor relationship with your prospects and customers
Use Simplifai’s prospecting and sales processes effectively
Ensure two-way flow of relevant and timely information
Anticipate challenges before the prospect does
Collaborate effectively with partnership, sales development, solutions consulting teams
The Candidate:
3-7 years of quantifiable, install base and new logo acquisition sales in B2B software with a strong
track record of success; experience with the full lifecycle of virtual sales from qualification, discovery
to closing
Strong willingness and ability to uncover opportunities by communicating a highly differentiated
value proposition to open doors at new accounts or expand deals at existing accounts; excellent
verbal and written communication skills with strong phone/video conference presence
Experience selling software platforms that belong to a nascent category in the Hype Cycle
Experience in account planning and opportunity management, and running a sales cycle
Experience framing value and ROI to business stakeholders
Ability to maintain an accurate CRM
Strong executive presence + interpersonal, written and presentation skills
Able to work independently and remotely from other members of your team
Outbound experience - Cold calls/emails/events etc. within prospect organizations.
Ability to identify prospect trigger/ pain with the right questions
Ability to learn to speak your prospect’s business language
Cross-cultural – you like working with many types of people across multiple geographies and
languages
Ability to learn what would make your prospect successful
The ability to teach your prospects using insights they didn’t know before
The ability to independently run a product demo
The discipline to meet your sales productivity requirements
Experience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedIn
What you will get to do:
The opportunity to script your success and growth path in a fast-growth Series A startup
Be one of the early Sales employees in the SEA region for Simplifai, with the added responsibility of
setting the strategy and leading the execution for Simplifai’s expansion in the SEA
Work with Sales and Product Marketing to develop new and leverage existing content
Work with some of the best talent from Norway and India
A deep knowledge of selling a SaaS B2B product in a category-defining company
Exposure to C-suite professionals from some of the top SaaS companies in the industry
The ability to prospect, demo, and close in a high paced environment
Full-stack learning of Sales tools
Achieve success that is directly proportional to the responsibilities you hold.