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Team Lead-Operations

Pallavi G's profile picture
Posted by Pallavi G
1 - 2 yrs
₹2L - ₹4L / yr
Nashik
Skills
Communication Skills
Effective communication
Client Servicing
Client Management
Team leadership
Team Management

Job Responsibilities-

  • Be in charge of running and managing the team on a daily basis
  • Set performance targets for all associates in the team to meet up with overall process objectives
  • Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
  • Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
  • Conduct regular reviews of all agents performance and organize training sessions for underperformers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Manage the daily team activities and operations
  • Drive Team adherence and manage to schedule
  • Managing Escalations (Internal & External)


Job Requirement-

  • Excellent verbal and written English communication skills
  • Must have handled a team size of minimum 5-10 people in his/her current role
  • Should be comfortable with reports, dashboards & share insights from data to improve the process.
  • Proficient in MS Office, Skype
  • Experience in international KPO/BPO will be an added advantage
  • Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
  • Should ready to work in night shift
  • Any degree required
  • Should have minimum 1 to 2 years relevant experience


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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Suntel Global data processing pvt Ltd

Founded :
2011
Type
Size :
100-1000
Stage :
Profitable
About
N/A
Connect with the team
Profile picture
Kalyani Thorat
Company social profiles
N/A

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Education, Experience, etc.

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  1. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
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A quick self-discovery test below:

  1. How you treat yourself & others?
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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