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Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience
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About Suntel Global data processing pvt Ltd
About
Connect with the team
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Technical Skills Required:
- Frontend: Proficiency in HTML, CSS, JavaScript, and frameworks like React.js or Vue js.
- Backend: Hands-on experience with Node.js, PHP, or along with frameworks like Express.
- Database: Experience with relational databases like MySQL, PostgreSQL,
- Version Control: Familiarity with Git and Git-based workflows.
- Understanding of RESTful APIs and integration with third-party services.
- Basic knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus.
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field.
- Proven experience working on full-stack development projects.
- Strong problem-solving and analytical skills.
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We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.
Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/
We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals
Roles & Responsibilities
Responsibilities:
- Responsible for providing technical leadership, design and development of complex pieces of the service oriented architecture based platform.
- Modelling Database Design for large scale applications.
- Develop for performance engineering.
- Design for the right use of micro services, containerization and observability.
- Drive technology and product innovation through rapid prototyping and iterative development.
- Create reference implementation for our integrations and for backward compatibility.
- Not interested in managerial responsibilities
Requirements, Desired Skills and Experience
- Tech Stack based on Ruby-on-Rails, Python-Django or Node.js frameworks.
- Engineering degree
Opportunities for the right candidate
- Build and develop SaaS and PaaS products from scratch
- Build the best-in-class UX based products
- State of Art technologies (Latest trends in the industry)
- Work with a well-knit team, almost like one’s family
- Startup culture and advantages of working in a co-working space
- Performance based career progress and high visibility with management and founders
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We are looking for a Full Stack Developer-REMOTE Position
Strong knowledge of HTML, CSS, JavaScript, and JavaScript frameworks (e.g., React, Angular, Vue)
• Experience with backend technologies such as Node.js, DynamoDB, and PostgreSQL.
• Experience with version control systems (e.g., Git)
• Knowledge of web standards and accessibility guidelines
• Familiarity with server-side rendering and SEO best practices
Experience with AWS services, including AWS Lambda, API Gateway, and DynamoDB.
• Experience with Dev Ops- Infrastructure as Code, CI / CD, Test & Deployment Automation.
• Experience writing and maintaining a test suite throughout a project's lifecycle.
• Familiarity with Web Accessibility standards and technology
• Experience architecting and building Graph QL APIs and REST-full services.
**Hiring for International BPO Sales Executive for Inbound Process**
Must have experience in sales for at least 1 yr in any International Outbound BPO
Process - Travel Sales (US Shift)
Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales
Location: Ecospace Business Park (Kolkata)
Salary - upto 25k plus Incentives upto 1 'lac
**Looking for immediate Joiner**
**Ready to work in Night Shift**
**Must have exp in US Sales Process**
Interested one can connect Uzma
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
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Route to Smile is a patient-centric, tech-oriented brand in the Healthcare space.
With a team of experts and a mission to continuously innovate, Route to Smile is revolutionizing the Healthcare industry by providing customized solutions to facilitate accurate and precise clinical outcomes and patient-specific care with a focus on technological service delivery.
As a part of their latest offerings, Route to Smile is leveraging leading technologies including IoT, Industry 4.0 and AI/ML to further enable healthcare professionals to improve patient engagement and drive overall practice growth.
Job Description:
We are looking for an enthusiastic and motivated individual who is willing to work in Java technologies, with experience on front-end languages and libraries (e.g. Angular, HTML/ CSS, JavaScript, XML, jQuery, Vue.js, React) and its related back-end languages (e.g. Java) and frameworks (e.g. Spring boot, Node.js, Spring MVC, Hibernate, Struts, etc.) and who are also willing to work in challenging environment.
The candidate will be an integral member of a team that will employ the latest techniques and best practices in software development and utilize best-in-class tools and frameworks to build a first-of-their-kind cloud-agnostic, enterprise-class large-scale SaaS application.
Key Responsibilities:
- Responsible for building the architecture, key components, and middleware of the platform and developing fully multi-tenant systems
- Develop workflow management functions
- Develop REST APIs, as well as contribute to the overall API framework
- Implement solutions using iterative processes, Agile development methodologies and test-driven development
- Being a senior developer, you will also be required to lead a team of junior developers.
Technical Skills:
- 5 to 9 years of development experience with Java and related front-end and back-end technologies, and experience working in a distributed systems environment.
- Extensive experience in developing full stack end-to-end scalable and distributed applications.
- Experience in SaaS Application architecture & design and working with database modeling and design concepts. Understanding of database design and maintenance and experience with SQLite, PostgreSQL, and MySQL.
- Experience with developing loosely coupled design, Micro-services development, message queues, and customized application deployment using RESTful services, implementing REST APIs with Spring or JAX-RS.
- Working knowledge of either Spring boot, Spring MVC, Hibernate, Struts Framework, building REST based Web Services using Java EE Standards
- Have experience in single sign-on, multi-factor authentication and security background.
- Knowledge of Business Process Model and Notation (BPMN 2.0) workflow engines such as Activiti, jBPM, Orchestra, and Flowable, however not mandatory.
Good to have Skills:
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
- Good understanding of HTML5, CSS3, JavaScript.
- Good familiarity with Linux operating system, managing Linux servers and using AWS (EC2, S3).
- Familiarity with administering, automating, and deploying to cloud-based environments such as AWS, Google Cloud Platform, or Azure, or working experience with Kubernetes.
- Should have used GIT.
- Understanding of search technologies such as Solr, ElasticSearch, and Lucene
- Have working knowledge in CI/CD pipelines (Concourse/Jenkins), and at times wear multiple hats to double up as Dev Ops
- Experience being part of product teams and in handling integrations, good at communication and teamwork skills.
- Strong emphasis on quality and the ability to deliver quickly and consistently.
- Self-driven and motivated to work with cutting edge technology.
As an IT Infrastructure Architects design and implement information systems that support an enterprise infrastructure. You will provide the necessary technical infrastructure for the development of new and existing infrastructure technologies and system requirements.
Improve efficiency and streamline operations. enhance design specs, create technical documentation, implement control concepts and deliver expected outcomes. Collect performance data to monitor systems resource usage and failures rates and provide solutions and recommend changes. ensure scalability and anticipate capacity growth through careful planning and awareness of industry, business and client’s growth trends. Design activities rely on accurate data, sensible KPIs and performance metrics to improve processes and bridge gaps
Primary Responsibilities:
Conducting research on emerging and existing technologies. Recommend system alternative technologies and infrastructure development efforts that increase infrastructure flexibility, reliability, stability, scalability, resilience, availability, performance and cost effectiveness. All collective research efforts will contribute to the creation of architectural road maps that leverage software and cloud technologies. Research customer interaction, policy adherence, enterprise processes. May act as the subject matter expert of architectural virtualization.
Needs to guide in execution of Incident, Change, Release, Problem, Performance, and Availability Management
Security of all infrastructure is of paramount importance and is periodically audited, monitored and updated in keeping up with latest threats and risks.
Identifying best practices for future implementation. Architects provide feedback to the enterprise and incorporate all gathered information into future integration plans.
Provides DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of Technology and Business and how these are best served by continuous improvements to our delivery approach
Required Technical skills and Experience
- Over 10+ years of experience as IT Infrastructure Architect
- Bachelor / Masters Degree in Computer Science, Information Technology or related field
- Must have experience in Infrastructure architecting on AWS/ Azure/ Google cloud.
- Should have a very good understanding of Cloud Native services (IaaS, PaaS, SaaS) platforms for application deployment and scalability in a cost effective manner, addresses scalability, availability, service continuity (DR), performance and security requirements. auto-scaling and self-healing.
- Has hands on experience with cloud orchestration using Kubernetes or apache Mesos on marathon would be an advantage
- Evangelizing microservices-based architectures using containerized applications; help to drive strategy and implementation of cloud native infrastructure
- Sound Knowledge of RDBMS, preferably with MYSQL Mongo, Elasticsearch, Redis. Working knowledge of, CDN/WAF
- Proven expertise on Linux, and DevOps tools such as Git, Jenkings, maven, Bamboo Docker, Puppet, Ansible,Kubernetes,terraform. Elastic Beanstalk, Openshift
- Infrastructure security (VPC, tunneling, API management, Governance) and networking security solutions like routing, switching, Firewalls etc.
- Good debugging skills on Linux, Apache, Nginx, PHP, MYSQL and cloud-based application and administration of RHEL, CentOS/Ubuntu
- Experience in Cloud scale APM and Monitoring Tools such as ELK ,Splunk, Nagios, Graffana, XMON Datadog, Dynatrace, Appdynamics, Cloud Monitoring.
- Troubleshoot and debug environment and infrastructure problems found in the production and non-production environments.
- Implements security improvements by assessing current situations; evaluating trends; anticipating requirements.
- Determines security violations and inefficiencies by conducting periodic audits.
- Upgrades system by implementing and maintaining security controls.
- Must have knowledge of leading storage backup solutions.
- Experience with one or more Unix shell scripting languages (Bash, C-Shell)
- Team mentoring and support for ramping up new engineers
- Provide leadership in planning, defining requirements, scoping efforts, and setting appropriate milestones
- Using a data-driven process/mindset, author technical content to support the incident response process (e.g. postmortem/root cause analysis) and develop interim solutions to prevent or quickly resolve issues/problems the next time.
- Experience with networking technologies (routing, switching, IP addressing, DNS, Load balancers, etc.) Knowledge of : - File systems, NFS, CIFS, iSCSI - IPv4 networking, including TCP/IP, SMTP/POP/ IMAP, HTTP/S, LDAP – DNS
- Ability to work independently while tackling complex problems
- Passionate to palm ownership and responsibility of the systems - 24x7
We are looking for an SEO Specialist to coordinate SEO efforts, including onsite and offsite optimization and keyword expansion research.
We are looking for an analytical and perceptive professional who is a skilled communicator and able to collaborate with various teams. Current knowledge of SEO practices and techniques is essential to this role.
Your goal will be to ensure that content is search-engine friendly and optimized to increase our company’s profitability.
Responsibilities
- Develop and execute successful SEO strategies
- Manage a team of SEO Specialists
- Conduct keyword research to guide content teams
- Review technical SEO issues and recommend fixes
- Optimize website content, landing pages and paid search copy
- Direct off-page optimization projects (e.g. link-building)
- Collect data and report on traffic, rankings and other SEO aspects
- Work with social media and PPC teams to optimize campaigns
- Keep abreast of SEO and integrated marketing trends
Requirements
- Proven experience as SEO Manager, SEM Manager or similar role
- Knowledge of standard and current SEO practices
- Knowledge of HTML/CSS
- Experience with SEO reporting
- Familiarity with relevant tools (e.g. Conductor, Screaming Frog, MOZ) and web analytics tools (e.g. Google Analytics, WebTrends)
- Excellent communication skills
- Strong organizational and leadership skills
- Analytical mindset with numerical aptitude
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A strong background in Azure OR Amazon Web Services (AWS) or a similar cloud platform is a must-have, certification is a plus.
Excellent technical skills and knowledge include but not limited to: cloud methodologies like PaaS and SaaS; programming languages such as Python, Java, .Net; orchestration systems such as Chef, Ansible, Terraform; Azure IaaS servers; PowerShell scripting.
Fully aware of the DevOps cycle with hands-on on deployment models to the cloud.
Experience working with Docker and related containerization technologies.
Experience working on orchestration platforms such as AKS, RedHat OpenShift etc.
Extensive knowledge working with logging and monitoring tools such as EFK, visualization tools such as Grafana and Prometheus.
Exposure to security alert monitoring tools.
Experience in building both microservices and public facing API's.- Experience in working with any of the API gateways.
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