Team Lead-Operations

at Suntel Global data processing pvt Ltd

Team Lead-Operations

Suntel Global data processing pvt Ltd

Company

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Team Lead-Operations

at Suntel Global data processing pvt Ltd

Posted by Pallavi G

1 - 2 yrs

₹2L - ₹4L / yr

Nashik

Skills

Communication Skills

Effective communication

Client Servicing

Client Management

Team leadership

Team Management

Job Responsibilities-

Be in charge of running and managing the team on a daily basis
Set performance targets for all associates in the team to meet up with overall process objectives
Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
Conduct regular reviews of all agents performance and organize training sessions for underperformers
Submit regular reports to management and seek new ideas and strategies to improve performance at the center
Manage the daily team activities and operations
Drive Team adherence and manage to schedule
Managing Escalations (Internal & External)

Job Requirement-

Excellent verbal and written English communication skills
Must have handled a team size of minimum 5-10 people in his/her current role
Should be comfortable with reports, dashboards & share insights from data to improve the process.
Proficient in MS Office, Skype
Experience in international KPO/BPO will be an added advantage
Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
Should ready to work in night shift
Any degree required
Should have minimum 1 to 2 years relevant experience

Job Responsibilities-

Be in charge of running and managing the team on a daily basis
Set performance targets for all associates in the team to meet up with overall process objectives
Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
Conduct regular reviews of all agents performance and organize training sessions for underperformers
Submit regular reports to management and seek new ideas and strategies to improve performance at the center
Manage the daily team activities and operations
Drive Team adherence and manage to schedule
Managing Escalations (Internal & External)

Job Requirement-

Excellent verbal and written English communication skills
Must have handled a team size of minimum 5-10 people in his/her current role
Should be comfortable with reports, dashboards & share insights from data to improve the process.
Proficient in MS Office, Skype
Experience in international KPO/BPO will be an added advantage
Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
Should ready to work in night shift
Any degree required
Should have minimum 1 to 2 years relevant experience

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About Suntel Global data processing pvt Ltd

Founded :

2011

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Suntel Global offers a variety of services including mortgage, medical billing, data entry, software development, and call center services. We are a one-stop shop for all your outsourcing needs. Our services: Mortgage Services: Loan document management Pre-qualification check's mortgage loan processing Appraisal services Post closing support services Title and settlement services Medical Billing Solutions: Revenue Cycle Management Medical Coding Charge Entry Payment Posting Denial Management AR Follow Up Demographics Eligibility Verification Credentialing services Data Entry Services Software Development Services Call Center Services: Inbound services Outbound services Telemarketing Tech Support Email and Chat Services Suntel Global empowers businesses to achieve operational excellence through comprehensive IT and business process outsourcing solutions. We deliver cost-effective, high-quality services across various domains, including mortgage servicing, healthcare billing, software development, and data entry. Our team of experienced professionals leverages best practices and cutting-edge technology to ensure efficiency, accuracy, and scalability for your business. Whether you're a small startup or a large enterprise, Suntel Global can help you optimize your operations and achieve your strategic goals.

Connect with the team

Kalyani Thorat

Connect

Company social profiles

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