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Suntel Global data processing pvt Ltd's logo

Team Lead-Operations

Pallavi G's profile picture
Posted by Pallavi G
1 - 2 yrs
₹2L - ₹4L / yr
Nashik
Skills
Communication Skills
Effective communication
Client Servicing
Client Management
Team leadership
Team Management

Job Responsibilities-

  • Be in charge of running and managing the team on a daily basis
  • Set performance targets for all associates in the team to meet up with overall process objectives
  • Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
  • Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
  • Conduct regular reviews of all agents performance and organize training sessions for underperformers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Manage the daily team activities and operations
  • Drive Team adherence and manage to schedule
  • Managing Escalations (Internal & External)


Job Requirement-

  • Excellent verbal and written English communication skills
  • Must have handled a team size of minimum 5-10 people in his/her current role
  • Should be comfortable with reports, dashboards & share insights from data to improve the process.
  • Proficient in MS Office, Skype
  • Experience in international KPO/BPO will be an added advantage
  • Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
  • Should ready to work in night shift
  • Any degree required
  • Should have minimum 1 to 2 years relevant experience


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Shubham Vishwakarma

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About Suntel Global data processing pvt Ltd

Founded :
2011
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Suntel Global offers a variety of services including mortgage, medical billing, data entry, software development, and call center services. We are a one-stop shop for all your outsourcing needs. Our services: Mortgage Services: Loan document management Pre-qualification check's mortgage loan processing Appraisal services Post closing support services Title and settlement services Medical Billing Solutions: Revenue Cycle Management Medical Coding Charge Entry Payment Posting Denial Management AR Follow Up Demographics Eligibility Verification Credentialing services Data Entry Services Software Development Services Call Center Services: Inbound services Outbound services Telemarketing Tech Support Email and Chat Services Suntel Global empowers businesses to achieve operational excellence through comprehensive IT and business process outsourcing solutions. We deliver cost-effective, high-quality services across various domains, including mortgage servicing, healthcare billing, software development, and data entry. Our team of experienced professionals leverages best practices and cutting-edge technology to ensure efficiency, accuracy, and scalability for your business. Whether you're a small startup or a large enterprise, Suntel Global can help you optimize your operations and achieve your strategic goals.
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Kalyani Thorat

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