The role includes, but is not limited to:
- Delegating tasks and setting deadlines for your internal team
- Handling the performance and training of the business development executives
- Monitor team performance and report on metrics
- Efficient and accurate database and Key Account Management
- Building and maintaining relationships with educational institutions
- Efficient and accurate database management of all the entities
- Drive the team to achieve results through various initiatives
- Increase the engagement of the team to make it more efficient
We would like to have the TL to be self-driven, to be both motivated and motivating, and apart from that they should have:
- Proven experience of at least 2-3 years as team leader
- Organisational and time-management skills
- Excellent communication and leadership skills
- Proficiency in MIS, Microsoft Office, esp. in MS Excel.
- Natural drive for results
- Detail-orientation
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Role Overview:
Are you passionate about reshaping the digital landscape and optimizing conversion journeys? If so, your journey begins with us at Astra! We're on the lookout for a Conversion Rate Optimization (CRO) Specialist who thrives on data-driven strategies and relentless optimization.
Join our team, armed with cutting-edge tools and technologies, as we embark on a mission to redefine success.
About us:
Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.
Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.
We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.
Your mission:
- Craft and implement data-driven CRO strategies, elevating website performance and boosting conversion rates.
- Collaborate with SEO & PPC teams, breathing life into underperforming blogs/landing pages for improved SERP and MQLs.
- Conduct qualitative & quantitative research, uncovering insights to enhance website metrics and MQLs.
- Team up with Content, Sales, & PMM to align messaging with customer pain points and keyword intent.
- Bring design/layout changes to life with the designer and developer, optimizing user flows.
- Execute A/B and multivariate tests, recording experiments and tracking their impact on conversion metrics.
- Collaborate with the sales team to revolutionize downstream conversions, devising creative plans for MQLs to SQLs and enhanced closed-won percentages.
Requirements for the role:
- 1-4 years of CRO experience in B2B SaaS marketing.
- Strong communication & interpersonal skills.
- A/B testing and optimization proficiency.
- Understanding of user experience and content flow.
- Readiness for remote work.
- Project management skills, mastering multitasking and meeting deadlines.
- Strong analytical & presentation skills.
- Critical thinking & problem-solving abilities.
- A relevant marketing degree or CXL certification in CRO is a plus.
Benefits of joining the Astra Squad:
- Embrace the cosy remote work lifestyle.
- Feel the startup adrenaline pumping through your veins.
- Your brilliance showcased to thousands of eager readers and users.
- Revel in our open, growth-centric ambiance; it's like a digital playground.
- Dive deep into the captivating world of cybersecurity.
- And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.
About InEvolution:
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.
Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.
Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Primary Customer-Facing Responsibilities:
- Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
- Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
- Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing and chat systems.
- Investigate and understand user issues using effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary and guide users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the relevant internal teams.
- Propose process and knowledge resource improvements.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk and software product technical support.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficiency with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- The position requires approximately 9 hours of work per weekday.
- Opportunity for long-term growth and additional responsibilities within the organization.
Hiring Process
1. Resume Fitment:
Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.
2. Phone Screening:
If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.
3. Virtual Interview-1 with InEvolution:
Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.
4. Written Assessment:
Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.
5. Virtual Interview-2: Technical Round with Client:
Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.
6. Offer:
The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.
Required Skills:
- Proficient with Scala language (Akka HTTP, actors, streams) or Python language
- Proficient with Spark & writing MapReduce applications
- Experience building and optimizing ETL processes, data pipelines, architectures
- Experience with implementation of any data warehouse (Snowflake, BigQuery, Redshift)
- Preferred: Experience with any Graph DB
- NoSQL databases like Mongodb or ElasticSeach
to you for sales and service delivery.
You will be evaluated on your ability to meet the business targets (Top line, Persistency, Product
mix) by working on assigned calls.
HDFC Life believes in technology driven sales and you will learn new technology/Mobility
enhancements, to comply with the Sales Management Process.
As a business professional you will be uphold organizational values in every action and ensure
business ethics and integrity. You are expected to be compliant to regulatory and statutory
regulations
Roles and Responsibilities:-
- Work with a tight-knit team of engineers and Product managers to deliver features & functionalities that delight our customers
- Build end-to-end systems that powers the health insurance stack - payments, onboarding, claims & integrations.
- Build for high observability, improve performance and remove bottlenecks within the application and infrastructure.
- Participate in design meetings, code reviews, mentoring new starters, technical interviews, and contribute to growing the team.
Experience and Qualifications:-
- 5+ years of experience in Go or Java.
- Proven experience in building scalable backend systems (databases, middleware and APIs).
- Firmly grounded computer science and engineering fundamentals including concurrency, multithreading, data structures, solution design, architecture, and design patterns.
- Excellent analytical and time management skills.
(NOTE-we are lookking for those ho can join immediatley or within 15-20days of notice period)
Job Description:
Passionate about making an impact, have a high level of energy and resilient when met with challenges. In addition, you will possess the below:
• Owns, implements and delivers key modules, and when necessary develops quick working prototypes
• Ensures that code developed is easy to test, easy to understand, extensible
• Ensures unit tests, integration tests are written for all modules implemented
• Ensures on time, quality delivery
• Does component /module/ sub- system design with Micro services
• Good to know NoSQL database, MongoDB
• Store user identities and authenticating requests using JWT
• Experience in deploying application to the cloud with Docker, docker compose and Kubernetes
• Good exposure in handling commands, events, handlers and other design patterns
• Delve into unit- and integration-testing the distributed system
• Experience in developing mobile apps (Android and iOS)
• CI/CD pipeline experience (Jenkins, CircleCI, or other)
• Supports in project estimation, planning
• Performs the role of a Specialist by ensuring the consistency and efficient integration of the separate modules of software that meets the product specification.
• Manages technical communication with partners and stakeholders
• Up-to-date with the latest trends, techniques, and technologies in cloud computing
• Strong team player
• Agile development, Scrum, Scaled Agile Framework (SAFe)
• Ability to engage with multi-site teams in a multi BU environment
• Excellent abstraction and analytical skills
• Excellent communication and documentation skills
• Ability to stay focused on the target in an ambiguous situation.
• Proactive and self-driven
Key Requirements:
• 8+ years professional experience in commercial or web-scale system software development and delivery Strong analytical skills
• 5+ years Experience in building micro services using .NET core, MVC core, JavaScript, XML
• Awareness – Python, Django, PHP, Angular, CSS
• 2+ year hands-on Azure experience.
• Experience in handling messages through distributed system
• Date store - SQL Server, MySQL, PostgreSQL, Redis etc
• In-depth hands on technology experience in the following areas:
o Strong in Object Oriented Programming concepts
o Experience in developing software using C# .NET, Cloud (Azure), SQL Server, CI/CD pipeline
o Experience in Test driven development using NUnit, mocking framework
o Database - SQL server, ORM and PostgreSQL, Redis
o Mobile application development and architecture aware
o Client/server - Networking, multithreading
o Deployment - Docker, Kubernetes
o Understanding of Cloud concepts, cloud deployments
o In depth understanding of ASP.net, MVC, IIS, security, Web API
o Working knowledge of Azure
o Exposure to Agile Scrum way of working, pair programming
o .NET Core, Web API, WPF, MVVM
o REST, JSON, JSON Schema
o Client / server, networking,
o Internet services, Windows Services, Security
o Any unit test framework (Nunit,MSTest), Mocking Framework (Moq,RhinoMock), TDD, Git , Jira
• 5+ years experience in Architecting solutions in software industry
• Experience architecting large scale web applications/products is a MUST
• Experience with technologies like .Net technologies, ASP.net Core, PHP, Angular, MySQL, Node.js, Python, Django, PostgreSQL & other new- edge technologies
• Experience with architecting, developing, and deploying on Azure Cloud platform is a must
• SaaS experience preferred in-depth working experience
• Must have experience in scalability, reliability, performance optimization, developing and deploying API based applications.
• In depth knowledge in DB Schema Design, Data Structures and trade- offs involved in writing queries
• Vast experience in integrating with external APIs and SDKs
Education
Bachelor or Masters Education in electronics, computer, software engineering or other relevant discipline.
Python
SQL
HTML
Linux
AJAX/ JSSkills
Excellent Communication Skills
Have to be a quick learner
Complete project on time