Salesforce QA Automation Engineer

We’re Hiring: TernStack Developer – Golang

At BigThinkCode, our technology solves complex problems. We are looking for talented backend engineer to join our development team at Chennai.

If you are passionate about building scalable applications and have strong experience in backend programming with interest for Golang and modern web technologies, we would love to hear from you!

Please find below our job description, if interested apply / reply sharing your profile to connect and discuss.

Company: BigThinkCode Technologies

URL: https://www.bigthinkcode.com/

Experience required: 4 - 5 years

Work location: Chennai

Joining time: Immediate – 4 weeks

Work Mode: Work from office (Hybrid)

We are looking for a skilled and passionate TernStack Developer with strong Golang experience to join our growing engineering team. The ideal candidate should have hands-on experience in building scalable web applications, backend services, APIs, and modern frontend applications.

What You’ll Do

• Design, develop, test, and maintain scalable and high-performance web applications.
• Build and maintain robust backend services and RESTful APIs using Golang.
• Develop responsive and user-friendly frontend applications using modern JavaScript/TypeScript technologies.
• Work on end-to-end application development, including frontend, backend, APIs, and database integrations.
• Design and develop scalable, secure, and maintainable application architecture.
• Collaborate closely with product, design, and engineering teams to deliver high-quality solutions.
• Write clean, reusable, efficient, and well-tested code.
• Participate in code reviews and contribute to engineering best practices and coding standards.
• Troubleshoot, debug, and resolve application and production issues.
• Contribute to performance optimization, scalability, and continuous improvement of applications.

What We’re Looking For

• 4–5 years of hands-on experience in software development.
• Experience with distributed systems and microservices architecture.
• Strong hands-on experience with Golang or Erlang or other programming languages with interest, learn Golang for backend development.
• Experience building RESTful APIs, backend services, and microservices.
• Good experience with JavaScript and/or TypeScript and modern frontend development.
• Experience working with databases such as PostgreSQL, MySQL, MongoDB, or similar technologies.
• Strong understanding of software design principles, data structures, and scalable application architecture.
• Experience with Git and version control workflows.
• Good understanding of API security, authentication, and authorization mechanisms.
• Strong debugging and problem-solving skills.
• Ability to work independently as well as collaboratively managing small 2-3 members team in a fast-paced engineering environment.

Preferred / Nice to Have

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with Docker, Kubernetes, or containerized applications.
• Knowledge of CI/CD pipelines and DevOps practices.
• Familiarity with Agile/Scrum development methodologies.

Role & Responsibilities

• You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly
• You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs
• Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production
• Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs
• Developing software in Rust
• Maintaining and improving existing rust codebases.

• Creating visual concepts, layouts, and designs.
• Developing graphics for websites, advertisements, and print media.
• Collaborating with clients or teams to understand design requirements.
• Incorporating feedback and revisions into designs.
• Ensuring designs align with brand guidelines and objectives.

Layer Tech Solutions is hiring a Web Developer with 1–3 years of experience

• Responsible for designing, developing, and maintaining responsive web applications
• Must have strong skills in HTML, CSS, and JavaScript
• Experience with modern frameworks like React or Angular preferred
• Knowledge of backend technologies (Node.js, PHP) is a plus
• Looking for proactive, team-oriented individuals
• Opportunities to learn and grow in a dynamic environment
• Passion for clean, scalable code is highly valued
• Full-time position with competitive benefits

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

At FINPRO, we believe there is a better way to do most of the professional routines and reduce the burden on end-users. A more valuable, automated way, where customers can do their tasks with ease. We build intelligent solutions to help customers in the financial and marketing industry.

Job description:

We are looking for Angular developers to work on product delivery. Responsibilities will include implementing features in the front end using angular. You will work with other front developers to design and implement the web applications.

Tasks:

· Support and improve existing applications and their codebases

· Participate in the implementation and delivery of features

· Building reusable code and libraries for future use, following code style convention

· Ensure the technical feasibility of UI/UX designs

· Optimize application for maximum speed and scalability

· Assure that all user input is validated before submitting it to the back-end

· Collaborate with other team members and stakeholders

· Constantly propose new ideas to enhance the global UX

· Understanding of related front-end technologies for this SPA - React, Redux, GraphQL

Skill set:

· Minimum 4 years of experience with working in angular V2, and ideally experience with Angular 6

· Proficient knowledge of web markup, including HTML5, CSS3

· Perfect understanding of server-side CSS pre-processing platforms, such as SASS

· Perfect understanding of asynchronous request handling, partial page updates, and AJAX

· Proficient understanding of cross-browser compatibility issues and ways to work around them

· Proficient understanding of code versioning tools, such as Git / Gitlab

· Good understanding of SEO principles and ensuring that application will adhere to them

· Ability to work directly with Backend Developers to implement APIs and Software Logic to Angular Framework

· Experience working with python.

· Experience in working with AWS in a CI/CD environment

Responsible for test case specification, automation and data generation for the various products.

- Develop test automation framework components and test cases using best object oriented programming practices

- Design and implement functional, performance, scalability, stability, and stress tests- Analyze results, identify functional and performance issues and write clear and detailed bug reports

- Work in an agile, rapid development and prototyping environment where effective communication is paramount

Desired Skills and Experience :

- 2-5 years of experience in writing test automation cases

- Knowledge of manual as well as automation testing

- Experience in front-end web application test automation (e.g. Selenium Web-driver)

- Experience in industry best practices in SW development processes: Unit testing, OO design, code reviews etc.

- Experience with either functional or performance testing and analysis

- Experience testing complex REST APIs

- Strong programming and SW design skills in Scala, Java, C# or other OO language
- Ability to effectively articulate technical challenges and solutions

- Excellent communication, collaboration, reporting, analytical and problem solving skills