Team Lead- Data Delivery

Job Responsibilities

1. Handle inbound/outbound customer queries for international clients via voice, chat, and email.
2. Provide accurate information and resolve customer issues professionally and efficiently.
3. Maintain high standards of customer satisfaction and service quality.
4. Document customer interactions and update CRM systems accurately.
5. Follow international communication and compliance guidelines.
6. Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).

Required Skills & Qualifications

1. Excellent spoken and written English (neutral accent is a big plus).
2. Strong communication, listening, and problem-solving skills.
3. Ability to handle customers calmly?even when they?re having a bad day.
4. Basic computer skills and comfort with CRM/tools.
5. Willingness to work night shifts / rotational shifts.
6. Graduate in any discipline preferred (attitude > degree).

What We Offer

• Competitive salary + performance-based incentives.
• Professional work environment with global exposure.
• Training provided for freshers (we train skills, not egos).
• Career growth opportunities in international BPO operations.

Who Should Apply

1. Freshers looking to start a career in the international BPO industry.
2. Experienced customer support executives ready to level up.
3. People who can talk clearly, think fast, and don't panic under pressure.

Analytics Job Description

We are hiring an Analytics Engineer to help drive our Business Intelligence efforts. You will

partner closely with leaders across the organization, working together to understand the how

and why of people, team and company challenges, workflows and culture. The team is

responsible for delivering data and insights that drive decision-making, execution, and

investments for our product initiatives.

You will work cross-functionally with product, marketing, sales, engineering, finance, and our

customer-facing teams enabling them with data and narratives about the customer journey.

You’ll also work closely with other data teams, such as data engineering and product analytics,

to ensure we are creating a strong data culture at Blend that enables our cross-functional partners

to be more data-informed.

Role : DataEngineer 

Please find below the JD for the DataEngineer Role..

  Location: Guindy,Chennai

How you’ll contribute:

• Develop objectives and metrics, ensure priorities are data-driven, and balance short-

term and long-term goals

• Develop deep analytical insights to inform and influence product roadmaps and

business decisions and help improve the consumer experience

• Work closely with GTM and supporting operations teams to author and develop core

data sets that empower analyses

• Deeply understand the business and proactively spot risks and opportunities

• Develop dashboards and define metrics that drive key business decisions

• Build and maintain scalable ETL pipelines via solutions such as Fivetran, Hightouch,

and Workato

• Design our Analytics and Business Intelligence architecture, assessing and

implementing new technologies that fitting

• Work with our engineering teams to continually make our data pipelines and tooling

more resilient

Who you are:

• Bachelor’s degree or equivalent required from an accredited institution with a

quantitative focus such as Economics, Operations Research, Statistics, Computer Science OR 1-3 Years of Experience as a Data Analyst, Data Engineer, Data Scientist

• Must have strong SQL and data modeling skills, with experience applying skills to

thoughtfully create data models in a warehouse environment.

• A proven track record of using analysis to drive key decisions and influence change

• Strong storyteller and ability to communicate effectively with managers and

executives

• Demonstrated ability to define metrics for product areas, understand the right

questions to ask and push back on stakeholders in the face of ambiguous, complex

problems, and work with diverse teams with different goals

• A passion for documentation.

• A solution-oriented growth mindset. You’ll need to be a self-starter and thrive in a

dynamic environment.

• A bias towards communication and collaboration with business and technical

stakeholders.

• Quantitative rigor and systems thinking.

• Prior startup experience is preferred, but not required.

• Interest or experience in machine learning techniques (such as clustering, decision

tree, and segmentation)

• Familiarity with a scientific computing language, such as Python, for data wrangling

and statistical analysis

• Experience with a SQL focused data transformation framework such as dbt

• Experience with a Business Intelligence Tool such as Mode/Tableau

Mandatory Skillset:

-Very Strong in SQL

-Spark OR pyspark OR Python

-Shell Scripting

Job description

Position: Qa Project Lead

Working Days: 5 days 

Experience: 7+ years

Location: Noida Sector-62 ( Work from office only)

Requirements:

• 7+ years of experience with SDLC (Software Development Lifecycle) and STLC (Software Testing Life Cycle).
• Very good experience in all types of testing methodologies, test planning and test execution.
• Good knowledge of manual and automation testing.
• Should have Experience with automation testing using Selenium or any other API/Tool and leading automation developers.
• Experience in deployment of applications using any web server and maintaining a test environment.
• Demonstrated ability to lead a team and should have minimum 2-3 years experience in delivering Enterprise level projects as a Project Lead.
• Adhering to quality standards/process and time schedules provided.
• Strong Stakeholder Management and Communication skills.
• Able to multitask in a dynamic environment.

Who we are?

Cybrilla is a financial infrastructure company. We are building the front-end applications & APIs from the ground up to support a variety of use cases and enable a superior digital experience for different user personas. Cybrilla's current focus is to build the underlying operating system for mutual funds.

AMCs / Fintech startups / Wealth management businesses can choose the product that works best for them to enable an awesome experience for their customers and internal stakeholders.

About the Product 

Fintech Primitives(FP) is an API platform that provides solutions to the problem statements of the Indian Mutual Fund domain. The APIs handle domain, regulatory, and technical complexities to enable customers to build different use cases in a short time. Check here to know what our customers are building using FP APIs.

Job Description 

Your Role - 

• Responsible for providing technical solutions to existing and prospective Fintech and Enterprise customers throughout the implementation stage of the onboarding cycle. 
• Ensure new customers are onboarded with the right mix of products. Existing customers can design their product using an appropriate mix of FP products.
• You will become an SME for all products and assets of Cybrilla and collaborate with the product team to improve the product better. 
• Guide and train clients or partners to help them understand product technical capabilities to add business value. 
• Perform R&D with third parties APIs or other products to guide the product team to improve products for better client experience.
• Participate in Product demos and seek clarifications, test features released by the product team from clients lens. 
• Willing to debug and troubleshoot advanced technical issues and help internal teams whenever required. 
• Willing to think outside the box, prototype solutions if possible and present it to teams internally that could be taken up as product enhancements.

Your Skills and Experience 

Must have skills -  

• At Least 4+ years of experience in backend engineering / solutions engineering. 
• Strong understanding Javascript, API (Strong skills).
• Database technologies MySQL.
• Significant experience in client facing roles.

Good to have skills - 

• Experience in automation is welcomed. 
• Any experience in data migration activity is welcomed.
• Have worked on ETL projects.

What’s in it for you?

• Opportunity to work on a growing product that solves unique digital use cases for the Indian wealth management industry.
• Flexible work options.
• Opportunity to solve deep domain and technology problems, for very large enterprises.
• Opportunity to work with the best brains in fintech.
• Increasing your geek quotient, by attending meetups and conferences. Yes we dig that stuff.
• Grow exponentially by working in small and transparent teams.
• Who says you can’t make friends at work, we do! Get to know more about your team and the work.

• Developing and maintaining all server-side network components.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Role and Responsibilities:

• The candidate must be keenly expert in JavaScript (ES6), React JS (Functional React- React with Hooks).
• Must be well aware of the JS concepts like promises, async-await, callback, fetch, and array methods like map, filter, reduce. 
• We are highly fetching for the candidates that are good with conditional rendering, and very much clear regarding the concepts of useEffect hook.
• Knowledge of GIT is a must.
• Knowledge and experience in any state management library such as redux or context is a plus.
• Must be familiar with JS libraries like Axios, and UI libraries like material-ui, core-ui, formik, etc.
• Must have a proper understanding of CSS properties like margin, padding, flex, position, z-index, media queries, and other important concepts like media queries, DOM manipulation.
• Must be aware of using dev tools provided in the browsers such inspect elements and network tab to track API calls.
• Basic API calling through postman or similar tools.
• Candidate worked on projects dealing with manipulation of dates, form validations, etc. are preferred.

Experience Required:

• The candidate must at least have a total experience of 1 Year - 3 Years in the relevant field. 
• The candidate must have basic knowledge regarding data structure and algorithm. 
• We require people with keen logistics skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions. 

Location:

• The job-role of a React.js developer is open only for candidates residing in Indore or are willing to relocate to Indore. 

• We are also providing remote opportunity.

We are highly fetching for immediate joiners or candidates that may join the company within 15 days. 

About the company:

• SheThink Pvt. Ltd. is an IT-based outsourcing company dealing in providing expertise in e-commerce and government-based projects.
• We provide expert services in developing web and application services.
• We help vendors for getting projects in a single domain.
• We are the guide to help vendors in determining their core capabilities and transform those abilities to reach new heights of success and growth.
• We are the best in providing services to help the clients in piping their projects by providing a one-stop solution to all hiring problems.
• We have a selective module to ease the hiring process of clients and vendors.
• We have recently started a recruitment consultancy service, where we help the clients in hiring permanent candidates.
• We are also providing great assistance to the clients to hire candidates on a contractual basis.

OUR GOAL IS TO ENGAGE OUR SERVICES IN SIMPLIFYING TECH.

• 7+ years of overall software development experience. 

• Hands-on experience with backend languages like Python, Java and Javascript. 

• 2+ years of distributed cloud systems architecture. 

• Good understanding of SQL and experience in designing database structures. 

• Understanding of frontend development and frameworks at a high level. 

• High availability and fault tolerance systems design experience. 

• Test Driven Design practitioner and good understanding of unit Testing and comprehensive test suite building. 

• Customer focused with good analytical thinking and problem solving. 

• Metrics based progress monitoring and reporting capabilities. 

• Flexibility to interface with cross timezone teams. 

• Should have led cross-functional teams like frontend, backend, UI/UX, devops, QA, etc. 

• Experience in security practices for web applications. 

Note: Hands on experience in Angular is also must.

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise