Team Lead- Data Delivery

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Title: Business Development Manager (BDM)

Location: Gurgaon

Experience: 2-4 years

Job Description:

We're looking for an experienced BDM to drive sales growth in government and corporate sectors. You'll identify new business opportunities, build relationships with key decision-makers, and drive revenue growth.

Key Responsibilities:

- Identify and pursue new business opportunities in government and corporate sectors

- Build and maintain relationships with key decision-makers and stakeholders

- Develop and execute sales strategies to drive revenue growth

- Meet or exceed sales targets and contribute to business growth

Requirements:

- 2-4 years of experience in GeM portal and IT Hardware sales

- Strong business development and sales skills

- Excellent communication and relationship-building abilities

- Ability to work independently and meet sales targets

• Strong Digital Data Operations Profile
• Mandatory (Experience 1) – Must have 6+ YOE in Marketing tech operation/digital operations
• Mandatory (Experience 2) - Must have 2+ YOE using Datadog for setup, real-time monitoring and implementation for web pages
• Mandatory ((Experience 3) – Must have experience in incident management processes, including defining SLAs and triaging incident for the marketing universe
• Mandatory (Experience 4) - Must have experience in Real User Monitoring (RUM) across all marketing pages to capture data on performance (page load times, web-vitals), user behavior (heatmaps, device types, geography), and experience quality
• Mandatory (Experience 5) - Must have experience in developing and maintaining dashboards (using PowerBI, Tableau, or similar tools) to visualize incident trends, SLA adherence, and usage metrics from both synthetic and real user monitoring.
• Mandatory Note: Avoid Candidates from Hyderabad (native)

Preferred

• Preferred (Skills 1) – Experience in creatig dashboards with tools like Power BI or Tableau or strong aptitude and willingness to learn these tools as part of the role.
• Preferred (Skills 2) – Experience Adobe Analytics
• Preferred (Skills 3) – ITIL Knowledge/Certification

Location: Hyderabad

Employment Type: Full-time 

About iAmX

At iAmX, we help retail businesses with a unified software to run smarter with our advanced Inventory management, POS (Point of Sale), Customer management, Analytics and more. By simplifying stock management and providing actionable insights, we empower retailers to increase efficiency and grow profitably.

Role Overview:

We are looking for an experienced Sales Executive who has previously sold software solutions (preferably SaaS for retail or inventory management). In this role, you will be solely responsible for lead generation, pitching, and closure. If you thrive on ownership and love the thrill of closing deals, this opportunity is for you.

Key Responsibilities:

• Identify and approach retail stores in your assigned area
• Pitch, present, and demonstrate iAmX to potential customers
• Convert prospects into paying customers and achieve monthly targets
• Build and maintain strong customer relationships
• Independently generate new leads and build a strong sales pipeline

What We’re Looking For

• Excellent communication and persuasion skills
• Highly motivated, target-driven, and self-starter attitude
• Prior sales experience in selling software solutions (SaaS/Inventory/ERP/CRM)
• Comfortable with field sales and meeting customers face-to-face

What We Offer:

• Earning potential: Commission = 15% of the first subscription fee, invoice value paid by the new customer/ per customer you sign up, with no limit on how many you sell
• Performance bonuses: Rewards for hitting milestones (10, 25, 50+ sign-ups).
• Career growth: An opportunity to sharpen your skills, learn from industry leaders, and grow into larger roles within iAmX.
• Learning opportunities: Gain valuable sales experience in the fast-growing SaaS industry

Apply Now

No fancy degree required – just motivation!

If you have the sales experience, drive, and hunger to close deals—join us at iAmX and grow with us!

Technical  Lead Recruitment Solutions

We are looking for a passionate Team Lead with 8+ years of experience to tackle some of the most meaningful problems in the recruitment space. You'll be at the forefront of building AI agents to transform recruitment workflows, designing next-generation candidate experiences, and revolutionizing how enterprises manage their hiring processes.

As Team Lead, you'll guide development efforts toward successful project delivery while providing technical coaching and mentorship to your team. Your leadership will be crucial in maintaining high standards of software quality and identifying areas for growth and improvement within your team.

Your code will have millions of eyeballs from 200 countries right from Azerbaijan to Australia and closer to home, you will help hire from Jhumritalaiya to Jammu.

Key Responsibilities

* Guide team development efforts towards successful project delivery

* Provide technical leadership to teammates through coaching and mentorship

* Maintain high standards of software quality within the team by establishing good practices and habits

* Identify and encourage areas for growth and improvement within the team

* Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain web and desktop-based business applications

* Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans

* Design and implement scalable architecture to support data-intensive applications

* Oversee the deployment of applications to cloud providers like AWS or GCP

Requirements

* 8+ years of experience developing software on a Java/J2EE and relational database stack

* Proven experience in leading technical teams and mentoring junior developers

* Strong expertise in designing scalable architecture to support data-intensive applications

* Mastery of technologies including Spring, Hibernate, SQL, and REST to design microservices-based architecture

* Experience in setting up and deploying applications to cloud providers like AWS or GCP

* Ability to harness AI as an engineering assistant to improve productivity and code quality

Good to have

* Experience with frontend development - JavaScript frameworks like Backbone/Angular

* Data science experience - fetching data from multiple sources, modeling, and extracting information with familiarity in tooling, processing, and deployment (MongoDB, Hadoop, Mahout, Neo4j, etc.)

* Information security experience - OWASP Security principles and implementation

Our Tech Stack

Java, Spring, Hibernate, MySQL - RDS, MongoDB, Apache Solr, Spring Cloud, S3 - Angular 2, Backbone JS, Azure OpenAI. Our applications are hosted on AWS and GCP.

What We Value

* Great attitude to ask questions, learn, and suggest process improvements

* Meticulous attention to detail and ability to identify edge cases

* Equal importance to planning, coding, code reviews, documentation, and testing

* High motivation with fresh ideas and perspectives to help us move toward our goals faster

* Strong team player who enjoys mentoring juniors and getting mentored by seniors

* Commitment to release cycles and deadlines

* Open-minded approach to considering AI as a helpful engineering assistant that can enhance team capabilities

Join us in building the future of recruitment technology! Apply today to make a significant impact in how companies worldwide hire talent.

Job Description

We are hiring full-stack developers for luxury-commerce platform that is well-funded and is now ready for its next level of growth. It is backed by reputed investors and is already a leader in its space. The focus for the coming years will be heavily on scaling the platform through technology.  Market-driven competitive salary for the right candidate

Roles & Responsibilities:

• Work with the Business Teams & Product Managers, understand the requirements and design the technical architecture and implement it
• Build the code independently according to the technical specifications, detailed design, maintainability, and coding and efficiency standards
• Create a technical design from Functional Design Doc / Requirements Doc and be able to troubleshoot with debugging skills
• Own product and its features from conception to delivery.

Qualifications:

• Proficiency in Node JS, and React JS.
• Hands on experience in developing customer facing Node JS based applications is a must.
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript.
• Familiarity with datastores such as MySQL, Oracle, Redis, and Solr/Elasticsearch.
• Knowledge of logging frameworks such as fluentd, logstash etc.
• Knowledge of Containerization (Docker, Kubernetes etc.) will be an advantage
• Writing and utilizing RESTful API services and performance tuning web applications
• Experience with cloud providers such as AWS, Azure etc.
• Passion for building & scaling consumer-facing products.
• Attention to detail, good communication and organizational skills

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

EXP:2+YRS
LOCATION: MUMBAI (HYBRID/REMOTE)

GOOD COMMUNICATION

Design, code, test, debug & document software account to the requirement
Develop, maintain, support programs as required
Analyze, diagnose, resolve errors in applications
Follow all standards/methodologies
Participate in requirements analysis

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.