
About Us:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+
businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer
communication through IVR, call tracking, recording, and virtual numbers, making business
interactions more efficient and scalable.
About the Customer Success Team:
The Customer Success team at MyOperator is dedicated to ensuring our customers achieve
their desired outcomes while using our product & service. We build strong, lasting relationships,
acting as trusted advisors and advocates for our customers.
Role Overview:
We are seeking a passionate and experienced Team Lead - Customer Success to lead and
inspire a team of Customer Success professionals. In this role, you will be responsible for
guiding the team to deliver exceptional value to our customers, driving customer retention, and
fostering a customer-centric culture. You will play a key role in shaping our customer success
strategy and ensuring its effective execution.
Responsibilities:
● Team Leadership and Development:
○ Lead, mentor, and motivate a team of Customer Success Managers/Associates.
○ Set team goals and KPIs aligned with the overall customer success strategy.
○ Conduct regular performance reviews, providing constructive feedback and
coaching for professional growth.
○ Foster a collaborative and high-performing team environment.
○ Identify training needs and facilitate professional development opportunities for
team members.
● Customer Success Strategy and Execution:
○ Contribute to the development and implementation of customer success
strategies, playbooks, and processes.
○ Ensure the team effectively onboards new customers, drives product adoption,
and maximizes customer value.
○ Monitor and analyze key customer success metrics (e.g., churn rate, customer
satisfaction, adoption rates) to identify trends and areas for improvement.
○ Act as an escalation point for complex customer issues, ensuring timely and
effective resolution.
● Client Relationship Management:
○ Manage relationships with key or strategic customer accounts as needed.
○ Understand customer objectives and align them with our offerings.
○ Conduct regular check-ins and business reviews with customers to ensure
satisfaction and identify growth opportunities.
○ Gather customer feedback and work cross-functionally with product and other
teams to advocate for customer needs.
● Process Improvement:
○ Identify opportunities to improve customer success processes and tools.
○ Contribute to the development of best practices within the Customer Success
team.
● Reporting and Analysis:
○ Track and report on team and customer success metrics to leadership.
○ Provide insights and recommendations based on data analysis.
Qualifications:
● 4+ years of experience in a customer-facing role, such as Customer Success, Account
Management, or a related field.
● 2+ years of experience in a team lead or supervisory role, with a proven track record of
leading and developing successful teams.
● Strong understanding of customer success principles and best practices.
● Excellent communication, interpersonal, and presentation skills.
● Proven ability to build and maintain strong relationships with customers.
● Strong problem-solving and analytical skills.
● Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).
● Ability to work independently and as part of a team.
● Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Hiring for the below position with one of our premium client
Role: Senior DevOps Engineer
Exp:7+ years
Location: Chennai
Key skills: DevOps, Cloud, Python scripting
Description:
Strong analytical and problem-solving skills
Ability to work independently, learn quickly and be proactive
7-9 years overall and at least 3-4 years of hands-on experience in designing and managing DevOps Cloud infrastructure
Experience must include a combination of:
o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)
o Ability to write and maintain code in at least one scripting language (Python preferred)
o Practical knowledge of shell scripting
o Cloud knowledge – AWS, VMware vSphere
o Good understanding and familiarity with Linux o Networking knowledge – Firewalls, VPNs, Load Balancers o Web/Application servers, Nginx, JVM environments
o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.
o Familiarity with logging systems - Logstash, Elasticsearch, Kibana o Git, Jenkins, Jira
If interested kindly apply!
Role Description
This is a full-time on-site role for a Sales Executive at Sunra Soft Tech Private Limted in Pune. The Sales Executive will be responsible for developing and implementing sales strategies, identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.
Qualifications
Sales and Business Development skills
Excellent communication and negotiation skills
Customer relationship management
Strong problem-solving and decision-making abilities
Experience in the IT industry is a plus
Bachelor's degree in Business Administration or related field
Responsibilities:
- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.
- Collaborate with other teams to ensure timely resolution of customer issues.
- Document solutions and knowledge articles for future reference.
- Participate in on-call rotation for after-hours support as needed.
What we are looking for :
- Bachelor's degree in Computer Science or related field preferred.
- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.
- Familiarity with Microsoft Office Suite and other relevant software applications.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills both verbally and written.
Cloudera Data Warehouse Hive team looking for a passionate senior developer to join our growing engineering team. This group is targeting the biggest enterprises wanting to utilize Cloudera’s services in a private and public cloud environment. Our product is built on open source technologies like Hive, Impala, Hadoop, Kudu, Spark and so many more providing unlimited learning opportunities.
A Day in the Life
Over the past 10+ years, Cloudera has experienced tremendous growth making us the leading contributor to Big Data platforms and ecosystems and a leading provider for enterprise solutions based on Apache Hadoop. You will work with some of the best engineers in the industry who are tackling challenges that will continue to shape the Big Data revolution. We foster an engaging, supportive, and productive work environment where you can do your best work. The team culture values engineering excellence, technical depth, grassroots innovation, teamwork, and collaboration.
You will manage product development for our CDP components, develop engineering tools and scalable services to enable efficient development, testing, and release operations. You will be immersed in many exciting, cutting-edge technologies and projects, including collaboration with developers, testers, product, field engineers, and our external partners, both software and hardware vendors.
Opportunity:
Cloudera is a leader in the fast-growing big data platforms market. This is a rare chance to make a name for yourself in the industry and in the Open Source world. The candidate will responsible for Apache Hive and CDW projects. We are looking for a candidate who would like to work on these projects upstream and downstream. If you are curious about the project and code quality you can check the project and the code at the following link. You can start the development before you join. This is one of the beauties of the OSS world.
https://hive.apache.org/" target="_blank">Apache Hive
Responsibilities:
-
Build robust and scalable data infrastructure software
-
Design and create services and system architecture for your projects
-
Improve code quality through writing unit tests, automation, and code reviews
-
The candidate would write Java code and/or build several services in the Cloudera Data Warehouse.
-
Worked with a team of engineers who reviewed each other's code/designs and held each other to an extremely high bar for the quality of code/designs
-
The candidate has to understand the basics of Kubernetes.
-
Build out the production and test infrastructure.
-
Develop automation frameworks to reproduce issues and prevent regressions.
-
Work closely with other developers providing services to our system.
-
Help to analyze and to understand how customers use the product and improve it where necessary.
Qualifications:
-
Deep familiarity with Java programming language.
-
Hands-on experience with distributed systems.
-
Knowledge of database concepts, RDBMS internals.
-
Knowledge of the Hadoop stack, containers, or Kubernetes is a strong plus.
-
Has experience working in a distributed team.
-
Has 3+ years of experience in software development.


2. Integrating back-end services with Angular/Node.js based front end needs
Responsibilities
These are the responsibilities that we usually consider for an (senior) developer
- Perform (small) functional changes based on the business needs and (Law) drivers.
- Technical maintenance of the above mentioned applications
- Designs and sizes third-party integrations, being the technical point of contact.
- Responsible for the delivery on each sprint and at the end of the release, of a viable and scalable solution. Is the responsible for solution non-functional requirements (like solution performance, scalability, and security).
- Guarantees quality procedures and OutSystems behaviors.
- Supports feature delivery demos.
- Manages solution staging life-cycle, conducting QA and production deployments and supporting overall solution rollout procedures
Required Skills
- You have at least 2-3 years of knowledge and experience with Outsystems technology
- You have basic knowledge of cloud environments
- You have demonstrable HBO work and thinking level;
- You are socially and communicatively strong;
- You have experience with SCRUM/agile working;
- You have experience with test work and test automation; BDD is a pre.
- Experience in the financial industry (Life insurance is a pre)
- You set the request for help at the right time and assess risks in time;
- You have a developed analytical mind.
- Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
- Develop, implement and manage the company’s social media strategy
- Manage and oversee social media content
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
- Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
- Suggest and implement new features to develop brand awareness, like promotions and competitions.
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- Execute quarterly marketing plans to meet overall business targets.


Video Platform Architect - C/C++
Details
- Location – Pune
- Reporting to – CTO (Shankar Borate)
- Designation : Architect
Educational Background
- Engineering graduate (B.E./B.Tech)
Professional Experience
- 8+ Years of hands on experience in C/C++ Language, Core C language is preferred
Primary Role
- Full ownership of building our video platform using various open source technologies and if required implement our own video technologies
- You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
- Architect, Develop, implement various features in video platform
- You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented
- Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
- Responsible for fixing various issues in video platform
- Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
- Work with other engineering team for any video related work
- Responsible for supporting video platform in production environment
- Explore new video related technologies, do POCs
- Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
- To build micro-services using C language libraries.
- Integrate video platform with other internal systems as well as external customer systems as per business need
- Coach and lead the team technically
- Experience of automating build and deployment process of C/C++ language based products
- Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
- Strong experience of architect and design of core software product
- Experience of working on Android, iOS and UI technologies
Secondary Role
- Training engineering team on Video technologies
- Ensure DevOps practices are implemented in products that help manage the DevOps well
- Build good understanding of product features
- Participate in technical support call rotation
Other Skills:
- Excellent understanding of Software Architecture, design and development fundamentals
- Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
- Automate the build and deployment process of C/C++ based software products
- Explore and Build in-depth understanding of video technologies
- Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
- Write micro-services in C language. Integrate external services in existing platform
- Strong understanding of operating system and networking concepts
- Strong debugging and problem solving skills
- Strong understanding of data structure and algorithmic skills
- Ensure Systems are up 24x7
- Participate in technical support
- Travel to customer place to resolve deployment related issues
- Somebody who can think out of box and believe in building excellency in whatsoever he do
Personality and attitude traits
- Problem Solver – We like people who understands and solves problem in best possible way
- Team Player – We believe in team outcome that helps company and team grows along with individual
- Passionate about work – We like people who like to work, and want their work to mean something
- Self-starter and motivator – We do not believe in monitoring or tracking team members
- Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
- Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
- Individual contributor – We are a small team, and everyone has hands on contribution
- Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
- Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows
Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.
Role: Program Manager (Amar Chitra Katha Project)
Job Description
Who are we looking for?
We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.
Duties/ Responsibilities:
The Program Manager will be responsible for
- Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction
- End to end training in content,learning system,operations and implementation
- Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners
- Coordinating kitting ,packing and transportation of materials to and from venues.
- Creating,Updating and maintaining a learner and parent database across all venues
- Creating schedules across venues and communicate the same to facilitators,parents,learners
- Rescheduling of classes at venues as required
- Observing the classrooms and documenting the observations for mentoring facilitators
- Conduct meetings with facilitators and teams to discuss the observations from classroom observation
- Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to Leo & Mike team for appropriate interventions in content and program improvement
- Initiating appropriate interventions wherever required with respect to learner and parent issues
- Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators
Requirements
- Bachelor's degree in any discipline
- Effective interpersonal and communication skills
- Sound knowledge on Project Management
- Proven experience to manage a team
- Problem Solving and troubleshooting skills
- A positive and proactive attitude
- Ability to take constructive feedback and work on it
- Proficiency in all Microsoft Office applications
Details
- Compensation: Rs.40,000/- per month(6 month contract which may be extended)
- 1 paid leave per month
About Us
ACK Alive (Amar Chitra Katha)
ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century.
Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.
Leo & Mike
Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.

