Tableau Engineer

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Position : Technology Analyst - 489195

Experience : 5 -8 Years

Job Location : Pune

Notice Period - 0- 15 Days (30 Days serving can be considered)

Note: Apply after careful review of JD and Other details.

Infomatics Corp has been a leader in providing exceptional services to both corporate and

government clients for over 15 years. We are recognized for our commitment to excellence

and security, holding prestigious certifications such as ISO 9001, ISO 27001, and ISO 20000.

With offices in the United States and India, we operate on a global scale, offering in-demand

IT solutions and the flexibility to scale operations according to client needs.

We are looking for ambitious Technology Analyst

Responsibilites:

Test Automation Framework understanding. Well versed in java coding with selenium

Develop and implement automated test frameworks for our web applications

Design, develop, and maintain an automation framework from scratch using best practices

Good hands on experience in TestNG, page object model, BDD Cucumber automation using Java

selenium, Rest Assured, D365

CI-CD pipeline building experience through GITLAB, Jenkins, or Maven

Should possess good communication skills and status reporting to client

Should be good in Agile, functional testing

Mandatory Skills:

Framework Development, Java, Selenium, CI-CD pipeline, API, D365, FT

Information Security Manager shall be primarily responsible to :

• Run and manage the BAU security infosec operations
• Create and maintain ISMS Policy and Process documents
• Ensure Infosec compliance with RBI and other regulatory agencies
• Participate in IT / Infosec Audits and ensure closure of observations within given timeliness
• Conduct regular VAPT (Vulnerability Assessments) and track closure of open observations
• Identifying and evaluating new IT security technologies and services and implementing it
• Ensure cyber security related polices and technologies are in place
• Conducting regular Inforsec Awareness within users in the organization
• The person needs to work closely with the CISO and other stakeholders – Risk, IT and Audit teams.

Key Accountability:

• Ensuring adequate security controls are in place & working effectively within the organization for information & cyber security
• Ensuring effectiveness of all IT controls to prevent any unauthorized access or activities at a system administration level
• Identify potential security weaknesses through vulnerability assessments and track them to closure within the timeliness
• Tracking and reporting key risk indicators defined for IT processes
• Create and maintain the documentation for information system audits in accordance with regulatory and compliance requirements
• Create / Review ISMS policy and process
• Implement Strategic IT Infosec projects to strengthen the overall IT Security posture

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Interest in our tech stack (Java or Scala, SQL Databases, NoSQL, Microservices, and AWS)
• Strong computer science fundamentals with data structures, algorithms, various programming languages, distributed systems, etc. 
• Understanding of engineering best practices—you constantly seek to improve engineering standards, tooling and processes
• Ability to write “good code” - easily understandable, secure and testable! 
• Comfortable helping drive technical decisions within our Engineering team
• Experience building applications at scale

Here a video that explains our product journey:

https://www.loom.com/share/ccd0ed9e7bc349d7bba851d762253c21">https://www.loom.com/share/ccd0ed9e7bc349d7bba851d762253c21

This is fully a remote role, but the employer needs to fly down to the office in Kolkata for 5–6 days every month. Plane tickets and accommodation will be reimbursed by the company.

• Java / Java Script code development using frameworks like Spring, Hibernate , Rest web services,  AWS services.
• · Dev-Ops activities using Maven, Eclipse and other tools
• · Contribute to providing estimates for implementation of new requirements and work diligently towards delivering within the estimates
• · Ensure Quality of the releases by adhering to SDLC best-practices such as, unit tests,continuous integration, system testing
• · Re-use code. Ensure delivered code is modular and extensible
• · Ensure adequate coverage of functional and non-functional requirements in test plans Position Requirements
• · 3-5+ years of hands on experience in Java/J2EE development. Experience with the implementation of a distributed, enterprise JAVA/J2EE solution is strongly preferred
• · Experience in JAVA/J2EE Frameworks such as Spring, hibernate is strongly preferred
• · Experience in SOA and SOA related technologies, solutions and products as well as experience with implementation of REST full web services is preferred
• · Experience with data modelling and experience with relational databases like MySQL, SQL Server or Oracle is desirable
• · Mobile application development experience on Android or iOS is desirable