Tableau Engineer

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Must Have
- Stack: Wordpress, Javascript

Nice to have
- Experience in Affiliate Marketing and Lead Generation
- Some experience/knowledge in python is preferred.
- Building wireframes

Software Test Engineer (Manual & Automation)

We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities:

1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products

2. Identify, record, document thoroughly, and track bugs

3. Perform thorough regression testing when bugs are resolved

4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle

5. Investigate the causes of non-conforming software and provide solutions

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field

2. 2-3 years of experience in software testing in both manual & automation

3. Strong knowledge of software QA methodologies, tools, and processes

4. Experience in writing clear, concise, and comprehensive test plans and test cases

5. Hands-on experience with both white box and black box testing

6. Experience working in an Agile/Scrum development process

7. Experience with performance and security testing is a plus

8. Strong analytical and problem-solving skills

9. Excellent communication and teamwork skills

Description:

Looking for experienced Software Developer with a strong background in SaaS product development. This role is crucial in driving the design and development of a modern accounting software for India.

The role gives you a unique chance to work on cutting-edge technology in an exciting, high-growth early stage startup that has a vision to revolutionize the way accounting is approached in India.

Key Responsibilities:

• Lead the development of end-to-end solutions that meet market needs.
• Architect, build, and maintain scalable, high-quality software.
• Write clean, efficient, and reusable code in multiple languages, such as Python and Node.js.
• Collaborate with cross-functional teams to bring products to life.
• Test, debug, and refine software based on feedback from users and analytics.
• Proactively research and evaluate new technologies and libraries that can enhance product features or improve development workflows.
• Create technical documentation for software systems.

Qualifications:

• A portfolio showcasing your contributions to projects or products that are currently in use by real people.
• Experience leading teams, particularly those recognized in hackathons or similar competitions.
• A “hacker hobbyist” attitude – enthusiasm for tackling diverse technical challenges.
• Proficiency in multiple programming languages, including Python and Node.js.
• Demonstrated ability to think independently about which tools, libraries, or frameworks to test and implement.
• A comprehensive understanding of the software development lifecycle.
• Excellent problem-solving skills and the ability to work with minimal supervision.
• Strong communication skills and the ability to work collaboratively in a team environment.

What We Offer:

• Competitive salary and equity package. As an early member of the team, you’ll be getting in on the ground floor where the equity portion of your compensation has significant upside.
• The opportunity to be a part of building something truly impactful and to shape the direction of a product with global potential.
• A flexible, dynamic work environment where your contributions are valued and celebrated.
• Professional and personal growth opportunities alongside a passionate and supportive team.

CTC: 25-40LPA based on experience

Responsibilities:

•                 Formation of effective and efficient Google Ad strategies

•                 Creating, launching, and managing various PPC ad campaigns

•                 Conduct keyword research to list keywords (longtail, phrase match, exact match) to bid on.

•                 Manage budget and make the best strategies for effective bidding to make maximum ROI.

•                 Perform AB testing by creating different ad copies with different headlines.

•                 Manage bids and create campaign strategies.

•                 Create and finalize attractive and relevant landing pages for google ads.

•                 Track KPI to monitor performance.

•                 Make plans for audience targeting.

•                 Producing reports for ad management and insights.

•                 Check and monitor existing ad campaigns and make recommendations on how to optimize and update them.

•                 Prepare and produce detailed analysis and ad campaign reports and present them to the other staff.

•                 Analyze the latest marketing trends and optimize ad campaigns according to that.

•                 Suggest ways to reduce fraud clicks.

•                 Make suggestions for creative ad campaigns and templates.

•                 Execute quarterly marketing plans to meet overall business targets.

Education & Must Have Knowledge In:

•                 2 years of experience in Google Ads, online marketing, advertising, or communication

•                 Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, YouTube, and more

•                 Bachelor’s Degree or Master’s in Marketing, Advertising, or Communications required

•                 Excellent creative writing skills

•                 Excellent communication skills

•                 Creative and open to new ideas

•                 Adaptable and willing to learn new techniques

•                 Should be able to work independently and multi-task

Job Description

We are looking for an excellent experienced person in the Full-Stack field. Be a part of a vibrant, rapidly growing tech enterprise with a great working environment. As a Full-Stack developer, you will be responsible for the server side of our web applications and you will work closely with our engineers to ensure system consistency and improve your experience. A Full Stack MEAN (MongoDB, Express.js, AngularJS, Node.js) Developer is responsible for developing and maintaining web applications, databases, and server-side systems using the MEAN stack.

Scope of Work:

• Translate Understanding of accessibility and security compliance (Depending on the specific project) 
• User authentication and authorization between multiple systems, servers, and environments. 
• Integration of multiple data sources and databases into one system 
• Understanding fundamental design principles behind a scalable application. 
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform. 
• Creating database schemas that represent and support business processes. 
• Implementing automated testing platforms and unit tests. 
• Ability to work independently and in a team environment 
• Excellent communication and collaboration skills 
• Participate in code reviews and contribute to the team-wide coding standard

Essential Requirements:

• Developing and managing databases using MongoDB, MY SQL, PostgreSQL 
• Developing and designing web applications using Angular4+, Node.js, and Express.js 
• Excellent Knowledge of AWS/GCP – Managed service.
• Familiarity with cloud computing services such as AWS, Google Cloud, or Azure 
• Writing server-side scripts using Node.js. 
• Integrating front-end components with back-end components. 
• Troubleshooting and debugging applications. 
• Optimizing web applications for speed and scalability. 
• Collaborating with cross-functional teams to identify and resolve issues. 
• Good Knowledge of JSON, API, and JWT 
• Good understanding of server-side templating languages 
• Basic understanding of front-end technologies, such as HTML5 and CSS3 
• Proficient understanding of code versioning tools, such as Git 
• Experience of working in an automated environment

Educational Qualifications

• B-Tech-IT/M-Tech -/MBA- IT/ BCA /MCA or any degree in the relevant field
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Benefits

- 5 Day Working(Saturday and Sunday Off)

- Informal Dress Code

- Compensatory Off

- Laptop Allowance

- Friendly Working Environment

Please Note: This is a work from office, full-time opportunity, please apply only if you can come to the office full time.

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