TELE MARKETING/SALES/CALLER

We are seeking an experienced Delivery Manager with a proven track record of 2+ years in client management and onsite project delivery. The ideal candidate will oversee multiple technical projects, manage client relationships, and ensure successful delivery of solutions.

Key Responsibilities

• Client Management
• Build and maintain strong relationships with clients through regular feedback sessions and meetings
• Plan and coordinate release schedules with clients while considering resource availability
• Ensure proper risk management during product releases and deployments
• Facilitate effective communication between clients and development teams
• Resource Management
• Oversee resource allocation and availability across projects
• Manage team leaves and scheduling to ensure uninterrupted project delivery
• Coordinate with team leads, QA, and developers to maintain delivery checklists
• Monitor and support the professional growth of team members
• Project Delivery
• Ensure all project deliverables meet quality standards and timelines
• Maintain comprehensive documentation of project processes and progress
• Implement and oversee standardized checklists for different roles (QA, Developer, Team Lead)
• Coordinate release management and deployment processes

Required Skills & Qualifications

• Strong problem ownership and excellent communication skills
• Experience in managing technical teams and software development projects
• Proven ability to work onsite and adapt to client requirements
• Strong understanding of software development life cycle and agile methodologies
• Excellence in risk management and problem-solving

Key Competencies

• Problem ownership and high intent towards learning
• Over-communication and excellent professional behavior
• Strong technical understanding of software development processes
• Ability to identify and nurture high-performing team members
• Experience in resource planning and bench management

Additional Requirements

• Willingness to work in different time zones when required
• Ability to manage multiple projects simultaneously
• Experience in documentation and process improvement
• Strong stakeholder management skills

Job Overview: Paytm Field Sales Executive

As a Paytm Field Sales Executive, you will be responsible for driving the adoption of Paytm’s digital payment solutions, including EDC machines and QR code onboarding, across industries such as Oil and Gas, Dairy, Railways, and Enterprises. This role involves engaging with new customers, generating leads, and promoting Paytm's products to help businesses transition to digital payments. You will work in a dynamic, target-driven environment, offering solutions that simplify transactions for businesses while contributing to Paytm's growth. If you're a self-motivated individual with a passion for sales and technology, this is the role for you.

Key Responsibilities:

• Sales Target Achievement: Drive sales and onboard new customers in assigned regions (Oil & Gas, Dairy, Railways, and Enterprises).
• Customer Onboarding: Manage the onboarding process for customers using QR codes for seamless integration of EDC machines.
• Product Promotion: Promote and explain the features and benefits of EDC machines to potential clients.
• Market Research: Identify new business opportunities by sourcing and acquiring new clients within a 4-5 km radius.
• Lead Generation: Generate leads through personal networking, door-to-door visits, and other sales strategies. (Leads will not be provided by the company.)
• Post-Sales Support: Ensure customer satisfaction by providing post-sales support and service, including resolving issues and offering product recommendations.
• Installation Support: Collaborate with senior team members to install active machines and ensure they remain functional for more than 10 days.
• Documentation and Reporting: Maintain accurate sales records and reporting of all activities, including leads, sales, and installations.

Requirements:

1. Educational Qualification: 12th passed with good sales skills; bachelor's degree is a plus.
2. Skills: Strong sales and communication skills.
3. License: Driving license is optional (preferred but not mandatory).
4. Transportation: Must own a bike for commuting.
5. Documentation: Candidate’s name on Aadhaar Card and PAN card must be identical.
6. CIBIL Score: A CIBIL score of 550 or more. Candidates with 0 and -1 CIBIL score may be considered if they have never taken a loan.

Key Products:

• EDC Machines: Electronic Data Capture devices used for secure payment processing.
• QR Code Onboarding: Simplified customer onboarding using QR codes for easy installation and setup.

Working Conditions:

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Conveyance Allowance:

Oil & Gas: ₹100/day

Dairy: ₹100/day

Railway & Enterprises: ₹800/month

Salary & Incentives:

Base Salary: 80% of sales value (based on successful deals)

Incentive: An additional ₹2000 incentive for each active machine installation that remains operational for more than 10 days.

Benefits:

• Growth Opportunities: This role offers growth potential based on individual performance and sales achievements.
• Incentives & Rewards: Additional incentives for each active machine installation and other performance-based rewards.

● Understand as a social product right from our top of the funnel, the free  and the pro features for Teenagers

● Understand the target User personal

● Ideating on new program pathways and working with subject matter experts on building an active, project based learning curriculum

● Responsible for the management and organisation of all programs, across the free and paid offering

● Building data driven structures to understand the effectiveness of learning and engagement initiatives

● Coordinating with the Business, Marketing, Product and Operations teams to drive learning and engagement objectives

● Build a culture of continuous learning and constructive feedback within the team geared toward futuristic learning vision

Expectations and Skills

● Bring founder’s mindset to work everyday, high ownership and drive to make a dent, high ambition

● Super high creativity and innovation driven approach to learning

● Proven Expertise in setting up and scaling Masterclasses (Cohort based live courses) and/or Project based learning pedagogy

● Proven Experience (5+ years) in managing large specialized teams

● Understanding of a social product and the category is building and complete alignment with the mission

● Hands on leadership, we don’t want managers but amazing leaders who can drive a sports team like culture by being the Captain rather than the Coach

● Fast iterations and super fast learning temperament as a leader

● Ability to handle multiple tasks, channels, diverse global team members

● Very strong in setting processes, dashboards, workflows, tracers, project management tools to keep everyone sane as we scale!

● Deep user understanding and user driven approach rather than business focused only

Job Description

Function: Sales and Business → Sales / Business Development

• Business Development
• Direct Sales
• Sales
• Telecalling

Responsibilities:

• Achieving and exceeding the sales targets (End to End Sales).
• Lead generation through cold calling.
• Identify opportunities through Web interaction, Tele calling, marketing events & advertisements to generate appointments.
• Record and maintain the quality of leads and ensure the progression of leads from identification to closure.
• Maintain a quality pipeline by targeting the right set of audiences and weekly closure by continuous follow-up.
• Providing counseling to students and helping them choose the right learning module.
• Willing to travel within city limits convincing the customers (i.e. parents) to invest in the Toppscholars learning app to improve their children's quality of education and academic result by establishing the unique value proposition of the Toppscholars learning app.
• Ensuring end-to-end delivery and sustaining the given targets.

Technical & Professional Requirements

• MERN stack developer should have the ability to translate Wireframes and PSD Designs into functional web apps.
• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• MERN stack developer must have proven experience in front & back-end development
• Work in a cross-functional team to deliver a complete user experience
• Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
• Write code that is cross-platform and cross-device compatible
• MERN full stack developer must have the ability to wear many hats and learn new technologies quickly
• Understanding & proficiency in REST APIs.
• Integration of data storage solutions [RDBMS, NoSQL DB]

Responsibilities & Skills

• MERN Fullstack eCommerce developer is responsible for writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• MERN software developer must have good communication & interpersonal skills

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

Requirement:

• Min 2-3 Year Experience. Preferably in the E-commerce domain. 
• Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
• Strong hold on  Python
• Experience with JavaScript/JQuery
• Ability to do software design for a enterprise web application
• Working knowledge of a MVC front-end framework
• Proficient in HTTP protocol, REST APIs, JSON
• Ability to do database design and modeling
• Proficient in OOPS concepts and writing code using classes
• Ability to write modular and clean code