TELE MARKETING/SALES/CALLER

 Job Opening: Cloud and Observability Engineer

📍 Location: Work From Office – Gurgaon (Sector 43)

🕒 Experience: 2+ Years

💼 Employment Type: Full-Time

Role Overview:

As a Cloud and Observability Engineer, you will play a critical role in helping customers transition and optimize their monitoring and observability infrastructure. You'll be responsible for building high-quality extension packages for alerts, dashboards, and parsing rules using the organization Platform. Your work will directly impact the reliability, scalability, and efficiency of monitoring across cloud-native environments.

This is a work-from-office role requiring collaboration with global customers and internal stakeholders.

Key Responsibilities:

• Extension Delivery:
• Develop, enhance, and maintain extension packages for alerts, dashboards, and parsing rules to improve monitoring experience.
• Conduct in-depth research to create world-class observability solutions (e.g., for cloud-native and container technologies).
• Customer & Internal Support:
• Act as a technical advisor to both internal teams and external clients.
• Respond to queries, resolve issues, and incorporate feedback related to deployed extensions.
• Observability Solutions:
• Design and implement optimized monitoring architectures.
• Migrate and package dashboards, alerts, and rules based on customer environments.
• Automation & Deployment:
• Use CI/CD tools and version control systems to package and deploy monitoring components.
• Continuously improve deployment workflows.
• Collaboration & Enablement:
• Work closely with DevOps, engineering, and customer success teams to gather requirements and deliver solutions.
• Deliver technical documentation and training for customers.

Requirements:

Professional Experience:

• Minimum 2 years in Systems Engineering or similar roles.
• Focus on monitoring, observability, and alerting tools.
• Cloud & Container Tech:
• Hands-on experience with AWS, Azure, or GCP.
• Experience with Kubernetes, EKS, GKE, or AKS.
• Cloud DevOps certifications (preferred).

Observability Tools:

• Practical experience with at least two observability platforms (e.g., Prometheus, Grafana, Datadog, etc.).
• Strong understanding of alerting, dashboards, and infrastructure monitoring.

Scripting & Automation:

• Familiarity with CI/CD, deployment pipelines, and version control.
• Experience in packaging and managing observability assets.
• Technical Skills:
• Working knowledge of PromQL, Grafana, and related query languages.
• Willingness to learn Dataprime and Lucene syntax.
• Soft Skills:
• Excellent problem-solving and debugging abilities.
• Strong verbal and written communication in English.
• Ability to work across US and European time zones as needed.

Why Join Us?

• Opportunity to work on cutting-edge observability platforms.
• Collaborate with global teams and top-tier clients.
• Shape the future of cloud monitoring and performance optimization.
• Growth-oriented, learning-focused environment.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Primary Responsibilities:

·        Develop and maintain relationships with clients and prospects.

·        Find new business opportunities and attend meetings with potential customers.

·        Monitor market trends, analyze customer feedback, and make recommendations to improve sales.

·        Develop and implement sales strategies to achieve business goals.

·        Forecast sales and manage expenses to meet budget requirements.

Work closely with the marketing team to develop effective campaigns

What you need to have:

1. Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
2. 2+ years of practical experience in Native Android Development
3. 2+ years of experience using Kotlin/Java
4. Experience developing highly performant code and view layouts and the ability to diagnose performance bottlenecks
5. Designing applications with latest frameworks and architecture such as MVVM, etc.
6. An excellent understanding of best practices for concurrency and threading is a big plus
7. A disciplined approach to development, testing, documentation and code structure in a team environment
8. A constant desire to improve, learn more and take things higher
9. Having worked with the Realm database and dagger is a big plus.

• Architect, build & maintain beautiful, world-class, enterprise-grade mobile apps
• Build for multiple platforms (iOS, Android) using a single code base (ReactNative, Expo
  and CSS)
•  Collaborate with cross-functional teams to design, develop & ship new features
• Build and maintain tools and infrastructure to support the rapid development and testing of mobile apps

• Passionate about developing mobile apps for iOS and Android using JavaScript
• A mindset to do what it takes to not just get the job done but go above and beyond
• Quick learning mindset and a humble attitude
• Strong fundamentals in JavaScript, ES6, React, and CSS
• Good understanding and working knowledge of using REST APIs and handling errors
• Knowledge of functional programming.Understanding of how to build performant, decoupled, testable, maintainable code.
• Experience in writing native code for android and iOS to write bridges whenever required.
• Bonus: Entrepreneurial spirit and the mindset of challenging the status quo is a big plus
• Bonus: Experience with modern testing frameworks (e.g., Jest, react-testing-library).

• The Architect/ Lead Backend Engineer will handle the digital experience from inception to go-live model.
• The role holder is expected to create a vision and roadmap for the digital experience to provide best in class customer experience for each of the product solutions handled.  The role holder will play a critical role in leading the innovation and growth of our front end web and mobile platforms.
• Must be from Good Companies and have been working on high Scale of Traffic
• Proficiency in engineering practices and writing high quality code, with expertise in either one of Java or Groovy or Go.
• 3+ years of experience building microservices.
• Strong experience in architecting and building distributed systems, scalability, and availability
• Strong knowledge of data structures, algorithms, and designing for performance
• Strong knowledge of cloud technologies like AWS/Google Cloud/Azure
• Good understanding of RxJava or Actors framework
• Proficient with RDBMS
• Strong knowledge on data stores, database design, data modelling and SQL queries
• Extensive experience building and owning large- scale distributed backend systems
• Experience working with three or more of : Unix/Linux environments, Distributed and parallel systems, Workflow automation, CI/CD Platform development, Cloud platforms development e.g. AWS/GCP, Kubernetes/Container platforms based development 

We are an early stage start-up, building new fintech products for small businesses. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the vision to empower small business owners with technology and dramatically improve their access to financial services. To start with, we are building a simple, yet powerful solution to address a deep pain point for these owners: cash flow management. Over time, we will also add digital banking and 1-click financing to our suite of offerings.

We have developed an MVP which is being tested in the market. We have closed our seed funding from marquee global investors and are now actively building a world class tech team. We are a young, passionate team with a strong grip on this space and are looking to on-board enthusiastic, entrepreneurial individuals to partner with us in this exciting journey. We offer a high degree of autonomy, a collaborative fast-paced work environment and most importantly, a chance to create unparalleled impact using technology.

Reach out if you want to get in on the ground floor of something which can turbocharge SME banking in India!

Technology stack at Velocity comprises a wide variety of cutting edge technologies like, NodeJS, Ruby on Rails, Reactive Programming,, Kubernetes, AWS, NodeJS, Python, ReactJS, Redux (Saga) Redis, Lambda etc. 

Key Responsibilities

• Responsible for building data and analytical engineering pipelines with standard ELT patterns, implementing data compaction pipelines, data modelling and overseeing overall data quality

• Work with the Office of the CTO as an active member of our architecture guild

• Writing pipelines to consume the data from multiple sources

• Writing a data transformation layer using DBT to transform millions of data into data warehouses.

• Implement Data warehouse entities with common re-usable data model designs with automation and data quality capabilities

• Identify downstream implications of data loads/migration (e.g., data quality, regulatory)

What To Bring

• 3+ years of software development experience, a startup experience is a plus.

• Past experience of working with Airflow and DBT is preferred

• 2+ years of experience working in any backend programming language. 

• Strong first-hand experience with data pipelines and relational databases such as Oracle, Postgres, SQL Server or MySQL

• Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development)

• Experienced with the formulation of ideas; building proof-of-concept (POC) and converting them to production-ready projects

• Experience building and deploying applications on on-premise and AWS or Google Cloud cloud-based infrastructure

• Basic understanding of Kubernetes & docker is a must.

• Experience in data processing (ETL, ELT) and/or cloud-based platforms

• Working proficiency and communication skills in verbal and written English.