Support Executive

at Peacock Solar

DP
Posted by Sweta Singh
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Remote, Guwahati
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0 - 1 yrs
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₹1L - ₹2L / yr
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Full time
Skills
Customer Support
Communication Skills
MS-Excel
MS-PowerPoint
MS-Word
Effective communication
Executive support
Customer Service

Roles and Responsibilities-Technical support and sales of our software products.

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.


Only Female

  Qualification - B.Com  (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required. 

 

Experience - Fresher - 1year

Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India)

Mode of Interview-Telephonic and Webinar

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About Peacock Solar

India's top rooftop solar company
Read more
Founded
2017
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
View full company details
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