Support Executive

💻 Position: Recruitment Specialist

📍Location: Jhandewala, Delhi

🗓️ Working Days: Monday- Friday (WFO), Saturday- (WFH)

⏰ Work Timings: 10am -7pm

📌 Experience Required: 1+ years

🤝 About Us : PinnacleU HR is a modern recruitment startup connecting startups and job seekers across diverse sectors like SaaS, EdTech, Fintech, AI, and more.

💸 Salary: Upto 5.5 LPA

Key Responsibilities :

• Develop and implement talent acquisition strategies aligned with company objectives.
• Collaborate with department heads and hiring managers to understand workforce needs and refine job descriptions.
• Monitor and optimize the end-to-end recruitment process to improve candidate experience and time-to-hire metrics.
• Set performance targets, track KPIs, and generate regular recruitment reports.
• Train and upskill recruitment staff on best practices, tools, and technologies.
• Ensure all hiring practices are compliant with company policies and employment laws.
• Build and maintain a strong talent pipeline through proactive sourcing strategies.
• Partner with external vendors, job boards, and recruitment agencies when necessary.
• Stay updated on industry trends and best practices in talent acquisition.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1+ years of experience in recruitment.
• Proven ability to lead and develop recruitment teams.
• Strong knowledge of sourcing techniques, ATS platforms, and hiring metrics.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Strategic mindset with strong problem-solving capabilities

Hiring Telesales Executive for B2C sales

Should have excellent communication skills in English.

Immediate joiners required

At least 1-2 years of tele sales experience is required

Salary:- 15-20k+Incentives

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

• 5-7+ years of commercial Java development experience
• Experience with well known Open Source frameworks/libraries, like Spring Boot
• Work experience with Docker
• Microservice experience
• Experience with AWS like ECS, Lambda, SQS, RDS, Kinesis streams
• Familiar with iterative development
• Upper-intermediate level of English
• Solid understanding of communication and network protocols (TCP/IP, HTTP).
• At ease with Unix/Linux
• Excellent analytical and debugging skills
• Familiar with both SQL and noSQL databases (MySQL, DynamoDB, Memcached, Redis)
• Practical experience with scaling applications to big user numbers is a plus
• Experience with other programming languages is a plus.

• You will be responsible for the entire recruitment process. You will work in sourcing the right candidate for the right job using multiple sources - social, online, offline, etc. plus College Campuses.
• You will plan, schedule, and oversee all our interviews and ensure it follows a process and schedule.
• You will create talent pipelines for our immediate and future requirements.
• Acquire potential candidates through various online channels (LinkedIn, Indeed, Glassdoor, Naukri, etc.) plus Engineering College Campuses
• Proactively promote and lead activities for adoption of company values for a positive office culture.
• Be a thought partner to the leadership team in developing and maintaining a strong culture
• Provide useful data to help guide decision making, and allow the company to scale effectively and efficiently.
• Develop, promote, and implement opportunities for skills and professional development of team members.
• info at teansoft.com your profile

• Ensure processes used for system testing are adequate and appropriate 
• Develop manual test procedures 
• Work closely with the development team to ensure that Leica Microsystems products meet (and exceed) end-user expectations 
• Develop and maintain the system and user acceptance tests and scripts based on product requirements  
• Procure, create and manage test data required 
• Executing system and user acceptance tests and producing test logs and issue reports 
• Management of test coverage to ensure all requirements are adequately tested 
• Participate in troubleshooting and triaging of issues to generate root cause identification and resolution 

Our Expectations:  

• Bachelor of Engineering or Masters in software engineering / Informatics or equivalent. 
• Experience in device/embedded software testing 
• Experience of working in an Agile environment, testing user stories, and participating in SCRUM, sprint planning, and backlog review activities. 
• Excellent communication skills, fluent in verbal and written English. 
• Experience working with CI tools (ideally TeamCity). 

Nice to have / Ideally:  

• ISEB/ISTQB Foundation Certified tester. 
• Experience in medical device quality standards such as IEC 62304, ISO 13485, and ISO 14971. 
• 3-6 years of experience in testing medical device applications. 
• Experience working with teams across the globe. 
• Experience testing end-to-end applications that interact with hardware devices. 
• Experience in the Cybersecurity domain 

• Responsible for calling Insurance companies (in the US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
• Depth knowledge about denial management, AR follow-up, Claim rejections.
• To prioritize the pending claims for calling from the aging basket
• Should be able to convince the claims company (payers) for payment of their outstanding claims
• To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear. To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
• Escalate difficult collection situations to management in a timely manner.
• Should have basic knowledge of the entire Revenue Cycle Management (RCM)
• Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same

Skills required:

• Excellent communication skills
• Excellent interpersonal skills

Educational Qualification & Work Experience:

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred
• Min. 1 years work experience