Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Us?
• Be part of a team supporting mission-critical systems in real-time.
• Work in a high-energy, tech-driven environment.
• Opportunities to grow into domain/tech leadership roles.
• Competitive salary and benefits, health coverage, and employee wellness programs.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description: Senior Sales Manager - Real Estate
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Homez and Own is a leading real estate firm specializing in premium residential and commercial properties in the Noida region. We are committed to delivering world-class real estate solutions with a focus on customer satisfaction, innovation, and quality. As a rapidly growing company, we are looking for a dynamic and results-driven Senior Sales Manager to lead and grow our sales team.
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Give, over the last 2 decades, has become India's most trusted giving platform. We want to create impact at the scale of India's development challenges and intend to enable this by being a tech and platform first organization. We are looking for a senior UI/UX designer to help design an online platform that makes giving convenient and transparent. This is a high-impact role with an opportunity to realize Give's ambitious plans to create deep social impact by making philanthropic giving bigger and better.
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Required fields :
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Full Stack Developer - Averlon