Support Customer

ROLES AND RESPONSIBILITIES:

We are seeking a dynamic and entrepreneurial Strategy Team Member to drive the rapid scaling of our AI Operating System startup. This role is pivotal in shaping our go-to-market strategy, developing our proprietary Master Agent and App Catalogue (MAAC) offering, and creating compelling, intelligent content to establish our market leadership. The ideal candidate will be a strategic thinker with a bias for action, comfortable in a fast-paced environment, and passionate about the future of AI.

KEY RESPONSIBILITIES:

Startup Scaling and Strategic Planning-

• Develop and execute strategies to accelerate user acquisition, market penetration, and overall business growth.
• Conduct thorough competition benchmarking to identify market opportunities, threats, and best practices.
• Analyze data and market trends to inform strategic decisions and adjust scaling initiatives effectively.
• Collaborate with the leadership team to define key performance indicators (KPIs) and measure the success of strategic initiatives.

Master Agent and App Catalogue (MAAC) Development-

• Drive the strategy, development, and launch of the MAAC, our platform for master agents and integrated applications.
• Define the functionality, user experience, and value proposition of the catalogue, ensuring it meets the needs of developers and end-users.
• Bridge the gap between business objectives and technical teams (product, engineering) to ensure seamless execution and alignment of the MAAC with the core AI OS.
• Gather user feedback and iterate on the MAAC offering to optimize its effectiveness and adoption.

Smart Content Creation and Knowledge Sharing-

• Lead the creation of high-impact, intelligent content to drive engagement, educate the market, and build brand authority.
• Produce various content formats, including-
• Videos and Podcasts detailing use cases, industry insights, and company updates.
• A comprehensive Use Case Library showcasing practical applications of the AI OS.
• Competition Benchmarking reports and analyses.
• Utilize data and AI tools to inform content strategy and optimize content performance.
• Manage and curate a knowledge repository for internal and external stakeholders.

IDEAL CANDIDATE:

• 4+ years of Tech experience ( Product, Tech solution / Tech Consulting, Start Ups).
• Only Tier I colleges MBA passout.
• Having experience in Top Consulting firms.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

Job Summary:

We are seeking a seasoned Java Backend Developer Lead to drive the design, development, and deployment of robust backend systems. This role requires hands-on coding expertise, architectural vision, and the ability to mentor and lead a team of developers in delivering high-performance, scalable applications.

Key Responsibilities:

• Lead the backend development team in designing and implementing microservices-based architectures using Java (preferably Java 11+).
• Architect and develop RESTful APIs and backend services using Spring Boot, Hibernate, and related frameworks.
• Collaborate with DevOps teams to streamline CI/CD pipelines using Jenkins, Docker, and Kubernetes.
• Ensure code quality through code reviews, unit testing (JUnit/TestNG), and integration testing.
• Optimize application performance and scalability through profiling and tuning.
• Guide team members in adopting best practices in software engineering, including Agile methodologies.
• Work closely with product managers, frontend developers, and QA teams to deliver end-to-end solutions.
• Maintain documentation and ensure knowledge sharing across the team.

Required Skills:

• Strong proficiency in Java, Spring Boot, and REST API development.
• Experience with relational databases (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis).
• Familiarity with messaging systems like Kafka or RabbitMQ.
• Solid understanding of cloud platforms (AWS, Azure, or GCP).
• Experience with containerization and orchestration tools (Docker, Kubernetes).
• Excellent problem-solving, debugging, and analytical skills.
• Strong leadership and communication abilities.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 7+ years of backend development experience, with at least 2 years in a lead role.
• Exposure to security best practices and performance testing tools like JMeter.

Role Summary

·       Deliver Sourcing and Category Management for the Contingent Labor category in the Americas region (LATAM, US and Canada). Majority of spend is in the U.S.

·       Support development and execution regional category strategy and plan

·       Provide category thought leadership, knowledge sharing and continuous improvement

·       This position will be in India

Responsibilities

·       Manage team member activities including setting individual targets, team targets and performance monitoring

·       Analyze spend, identify opportunities and deliver programs that generate cost savings, contract improvements and risk mitigation

·       Develop and execute category strategies and plans in concert with the other functional teams (Recruiting, Finance, Legal, Sales & Delivery Teams)

·       Provide thought leadership and promote knowledge sharing process across all regions

·       Provide support to sales & delivery teams in responding to RFPs for procurement of Temp Labor.

·       Obtain support and agreement for procurement strategies from key stakeholders to ensure optimal compliance.

·       Work with internal stakeholders to identify and support their need for filling contingent labor roles

·       Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related contract labor

·       Contract negotiation and implementation

·       Define and manage key supplier relationships to deliver improvement in performance, cost, service and quality. Responsible for Supplier Relationship Management program.

·       Measure supplier performance against contractual and service delivery targets.

·       Lead supplier review meetings with business stakeholders and suppliers to assess supplier performance and contract compliance and take corrective action as required. Promote vendor capabilities within the organization. Provide official communication to suppliers as necessary.

·       Negotiate Savings and best possible commercials across the contingent labor category. Track and report savings.

·       Establish and report on measurable performance metrics for all procurement activities including supplier performance, payment terms, contractual terms, savings, and spend under management

·       Establish and develop relationships with all key stakeholders: suppliers, internal customers; engaging with internal recruitment team, procurement, payables and other business stakeholders.

·       Assist in providing procurement solutions to our clients

·       Drive value added activities by implementing innovative strategies that both support and align with the organization’s priorities and goals

·       Develop and Manage the Supplier Diversity Initiative

Key Skills/Experience:

·       5+ years Procurement experience delivering contingent labor category sourcing/buying services, strategic sourcing, contract negotiation and supplier relationship management.

·       Advanced knowledge of the US contingent labor marketplace (e.g. suppliers, rates, labor laws, technology, rate benchmarking tools)

·       Exposure to contract laws, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management

·       Experience evaluating, selecting, and implementing a VMS technology

·       Strong communication skills and drive desired results within the organization

·       Excellent people management skills; Proficient in verbal communication, writing, time management, organizational and presentation skills

·       Ability to interact and influence at all levels

·       Excellent analytical and decision-making skills

·       Exceptionally strong work ethic displaying a mature, professional, service-oriented attitude with an ability to adjust quickly to change

·       Motivated, self-starter and achievement oriented

·       Demonstrated ability to build relationships / partnerships (internal and external), and ability to influence and drive change

·       Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel

·       Excellent negotiation, influence, mediation & conflict management skills

·       Bachelor’s Degree required, Advance degree and/or Contingent Labor certification a plus

Informatica PowerCenter (9x ,10.2) : Minimum 2+ years experience

SQL / PLSQL: Understanding of SQL procedure. Able to convert procedures into Informatica mapping.

Good to have- Advantage if you have knowledge of Windows Batch Script.

• Create & Manage dashboards on various Mobile & web tools like Clevertap, Branch, Google Analytics, Zoho Page Sense, Firebase, and other data tools that marketing and product teams use on a daily basis.
• Create richer & holistic (collating multiple data sources/platforms) dashboards and reports on Tableau & Metabase for Product, Marketing & Business teams.
• Improve dashboards & set up alert systems on Sentry, Firebase, GA for product & technology teams to timely catch fatal crashes, errors.

Deliver data-backed insights & periodic analysis reports

• Perform deep data analysis to identify issues, trends, opportunities, and improvements possible in Acquisition, Activation, Transactions, Conversion Ratios & other driving product metrics. Present findings to product, marketing, and business stakeholders.
• Perform analysis to assess the success of ongoing product initiatives, provide insights to product managers & designers to iterate product features and flows.
• Create & Track product and marketing funnels to identify growth opportunities and problem areas. Collaborate with PMs and Designers to discover underlying reasons for drop points. Analyze Funnel, Cohort, Trends, LTV, DAU, MAU, Retention & user behavior using data & help teams make data-driven decisions.

Define measurement & success criteria for experiments, new features, and A/B tests.

• Collaborate with Product Manager to design, execute and analyze A/B tests, define target KPIs & control segments.
• Help Product Managers define success criteria and measurement standards for new features and product offerings.
• Ensure technical setup is there to MONITOR important KPIs and collect custom events data. Define custom events & properties to be tracked on Clevertap, GA, Zoho Page Sense.

Drive increased engagement & retention using Clevertap

• Define AARRR KPIs and Optimize them with CT multi-channel journeys by continuously performing A/B tests.
• Create detailed and diverse user segments to identify high, medium & low activity cohorts. Create strategies to increase the size of high-activity cohorts.
• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Manage, Mentor & lead Product Analytics

• Act as an Analytics Subject Matter Expert in the team. Train, hire, and manage a team of analysts. Setup collaborative processes & management practices to help teams achieve important analytics goals.
• Assist the Product stakeholders to make data-driven decisions to achieve short and long-term goals relating to product growth.
• Collaborate & hire analysts to improve the overall product analysis capabilities.
• Research and be updated with upcoming technologies and trends in digital product analytics.
  
  

Experience

• Bachelor’s Degree in Computer Science, Engineering or any other related field.
• 4+ years of experience in mobile/web application analytics, business analytics, must have led or managed a team before.

Technical Skills

• In-depth knowledge & hands-on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.
• Expertise in dash-boarding tools like Tableau, Metabase, and Excel.
• Experience with data warehousing concepts and ETL development and tools
• Fetching and manipulating large data sets using SQL / Hive.
• Analyzing and visualizing large data sets: R / python.

Soft Skills

• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with customer-centric approach.