
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore


Job location: Indore, M.P( work from Office )
Experience :- 6 months experience on flutter Mobile app development
Number of developer needed : 3 developer
****
Key Responsibilities : -
1) Should have Working expertise on flutter Mobile app development for both design and development.
2) Should have Expertise in dynamic mobile app on flutter
3) Should be quick learner, immediate joiner.
***
Interested Candidates can directly walkins for the interview between 10:30 A.M to 7:00 p.m ( Monday to Saturday)
Company name : Logical SoftTech
Email : - hrlogicalsofttech(@)gmail.com, hrlogicalcoders(@)gmail.com
Address:- 201, B.N House, EC-52, behind Muli wala family restaurant, near Bombay Hospital, Scheme 94, Indore, Madhya Pradesh 452010
Contact : - +91-78.69.73.15.95 (HR department), +91- 74.15.95.09.19 (HR Department) , +91-821.02.51.824 (technical Department)

Technical Requirement :
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Strong knowledge in SQLite Database
- Experience in designing and developing custom controls for Android.
- Solid foundation in data structures, algorithms, and object orientation design.
- Capabilities to write and execute unit test cases.
- Independent researching, solution finding, analysis and problem solving skills and capabilities.
- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.
- Should have knowledge of Kotlin
- Should have experience in MVC / MVVM Architecture.
- Good in Analytics and Communication
- Should guide store visitors and sell the products.
- Responsible for all stores functions.
- Shall be responsible for maintaining all store records.
- Preparation of stocks statements.
- Preparation of Purchase Orders.
- Day to day issues and receipts, ledgers, stock statement reports and DMR
- Preparation of Daily & Monthly Consumption Report.
- Checking of received Material with invoice and purchase order.
Required Skills:
- Should have computer Knowledge
- Good listening, presentation and decision making skills
Desired Candidate Profile
- A team focus with strong collaboration and communication skills
- Exceptional ability to quickly grasp high-level business goals, derive requirements, and translate them into effective technical solutions
- Exceptional object-oriented thinking, design and programming skills (Java 8 or 11)
- Expertise with the following technologies : Data Structures, Design Patterns ,Code Versioning Tools(Github/bitbucket/..), XML, JSON, Spring Batch Restful, Spring Cloud, Grafana(Knowledge/Experience), Kafka, Spring Boot, Microservices, DB/NoSQL, Docker, Kubernetes, AWS/GCP, Architecture design (Patterns) Agile, JIRA.
- Penchant toward self-motivation and continuous improvement; these words should describe you: dedicated, energetic, curious, conscientious, and flexible.


What we're looking for
- An experienced Software Engineer with a love for Web products
- demonstrated ability to contribute individually as well as in a team.
If you love spending time on Hackernews/Github and love experimenting with latest technologies, this might be the role for you.
Responsibilities
- Own the development of product features end-to-end including scoping, architecting, coding, testing, and rolling out features
- Work closely with PMs, designers, and other engineers to ideate solutions to user problems
- Become an expert in your product area and our tech stack Make improvements to developer productivity through process / code improvements and mentorship
- Work in a distributed team
- 2+ years of experience designing and building complex JavaScript web based software systems
- Demonstrable Full Stack development experience with Angular or React and Node.JS in Typescript.
- Knowledge of multiple modern computer languages and frameworks with an understanding of using the right technology for the right purpose
- Experience with remote development teams working on the same platform
- Experience with writing testable code and driven by best practices Agile development process knowledge/experience
- Bachelor’s degree in Computer Science or related field

Responsibilities
- Server Side Programming Languages: PHP & Laravel (MUST)
- Framework: Express, Sails.js, Laravel, Node.js .
- Web Server technologies: Apache, Nginx.
- Database creation and integration: MySQL (MUST), PostgreSQL, MongoDb.
- Cloud computing integration e. g., public cloud providers like Amazon Web Services, or private cloud environments.
- Integration of user-facing elements developed by front-end developers with server side logic.
- Optimisation of the application for maximum speed and scalability.
- Implementation of security and data protection.
- Design and implementation of data storage solutions.
- Creating database schemas that represent and support business processes.
- Setup and administration of backups.
- Management of hosting environment, including database administration and scaling an application to support load changes
Requirements
- Knowledge of presenting data in different formats
- Bachelor's degree or equivalent experience in Computer Science with minimum 5+ years of industry experience.
- Technical depth across multiple languages.
- Able to meet deadlines.
- Leadership experience.
- Strong communications skills.
- Proficient in writing REST APIs.
Mandate Skills:- Appium, Java
Responsibilities:
- Should have hands on experience Java have flexibility to learn new programming languages, tools & can build PoC around them
- Should have hands on experience on Functional Testing (UI, Mobile, API), Regression Testing, Testing Web Services/API (Postman/Swagger/YAML)
- Experience on load testing/performance testing is good to have
- Should have hands on experience with API testing tools like ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
- Should have hands on knowledge in writing PL/SQL's to collect and verify test data and should have worked on relational databases.
- Must have knowledge on setting up test automation pipeline in CI/CD tools like Jenkins, Teamcity, and Azure DevOps etc.
Desired profile:
- Should have excellent communication skills and should be able to handle communications independently and confidently with business and development teams.
- Should have good documentation skills & experience in defining and publishing key quality metrics and governance around it.
- Experience with Test Management tools like Atlassian JIRA, TestRail will be a plus.
- Experience working in Agile software development
Key Skills
- Java, C#, JavaScript & have flexibility to learn new programming languages
- Designing Proof-of-Concepts (PoC) & Test automation architecture/framework
- Automation Testing (UI, Mobile, API, dB)
- PL/SQL , MS-SQL Server
- API testing tools like RestAssured, RestSharp, ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
- CI/CD tools like Jenkins, Teamcity, and Azure DevOps etc.
- Open Source tools - Appium.


