
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Platform Engineer
Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 2-4 years
About Compnay
This is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.
Operating over 70,000 charge points globally, this is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.
Role Overview
What you’ll do:
- Ensure system reliability, uptime, and performance of global platform.
- Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).
- Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
- Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
- Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
- Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
- Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
- Collaborate with development, operations and support teams to build scalable and resilient systems.
- Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
- Participate in capacity planning, performance tuning, and resource optimization.
- Integrate security and compliance best practices into all infrastructure operations.
- Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
- Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
- Flexible to resolve blocking issues during off hours or weekends if required.
What We’re Looking For:
Basic Qualifications and Skills
- Bachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.
- 2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.
- Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.
- Experience with incident management and on-call best practices. Provide support to on-call engineers.
- Excellent analytical and problem-solving skills with a proactive mindset.
- Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).
- Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
- Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
- Fluency in English (spoken and written).
- Successfully recommission or decommission chargers following changes in our network.
- Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
Additional Information
- This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
- Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.
- This role may involve EU or US time-zone shifts based on business requirements.
- Shift timing: 2 PM IST to 11 PM IST.
What is required to be successful in this role:
- Global platform experience (B2C or B2B).
- AWS native service experience.
- Firmware deployment and cloud cost optimization experience.
- Strong exposure to monitoring and alerts.
- Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.
- Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.
What We Offer
- Work with some of the brightest minds in the emerging EV industry.
- Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
- Freedom to suggest, implement, and innovate on systems, processes, and technologies.
- Daily ownership in a high-growth, challenging environment.
- Flexible work environment with hybrid schedules and virtualization options.
- Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.
Job Title: Team Lead – Hardware Design Engineer (RF, Power Supply & High-Speed SOM)
Location: [Bangalore / Onsite]
Department: Hardware Design / Product Engineering
Job Summary:
We are seeking an experienced Team Lead – Hardware Design Engineer to lead the design, development, and validation of RF, power supply, and high-speed SOM-based electronic hardware for IoT and communication products.
The ideal candidate will have hands-on expertise in RF circuit design, mixed-signal board design, high-speed SOM integration, and power management systems, along with strong leadership and project management skills.
You will drive hardware architecture decisions, guide design engineers, and collaborate closely with firmware, mechanical, and manufacturing teams to deliver high-quality, production-ready hardware designs.
Key Responsibilities:
1. Hardware Architecture & Design Leadership
- Lead the end-to-end design and development of embedded hardware systems, including RF, analog, digital, and power circuits.
- Define hardware architecture, component selection, and schematic design for SOM-based systems (e.g., i.MX, Sitara, STM32MP, or similar).
- Review and guide PCB layout design with emphasis on signal integrity, EMI/EMC, thermal, and mechanical constraints.
- Architect RF front-end designs (sub-GHz / 2.4 GHz) including PA/LNA matching, filters, and antennas.
- Design and validate DC-DC converters, LDOs, and power sequencing circuits for embedded and RF systems.
- Product reliability, HALT and environmental testing to design robust products
2. Technical Oversight & Team Management
- Mentor and manage a team of hardware design engineers and layout designers.
- Assign tasks, review design outputs, and ensure adherence to project timelines and design standards.
- Conduct design and peer reviews, ensuring reliability, manufacturability, and compliance with standards.
- Collaborate with firmware, mechanical, and test teams for system integration and bring-up.
3. Testing & Validation
- Oversee hardware validation, including power, signal integrity, and RF performance testing.
- Work with lab equipment (oscilloscopes, spectrum analyzers, VNAs, signal generators) for validation and debugging.
- Drive design optimization for performance, power efficiency, and cost.
- Support EMI/EMC testing, pre-certification, and compliance processes (CE, FCC, BIS, etc.).
4. Production & Lifecycle Support
- Work with manufacturing teams for DFM/DFT and prototype-to-production transition.
- Support root-cause analysis and field issue resolution for deployed hardware.
- Maintain detailed documentation of schematics, BOMs, test reports, and design revisions.
Qualifications & Skills:
- Bachelor’s / Master’s degree in Electronics, Electrical, or Communication Engineering.
- 8–12 years of experience in hardware design, with at least 2–3 years in a team leadership role.
- Strong technical expertise in:
- RF design (sub-GHz, 2.4 GHz, impedance matching, antenna tuning, PA/LNA integration).
- Power electronics (DC-DC converters, LDOs, PMICs, protection circuits).
- High-speed board design (DDR, USB, Ethernet, MIPI, PCIe).
- SOM-based system integration (NXP, TI, or similar modules).
- Proficiency in schematic and layout tools (Altium Designer, Cadence Allegro, or OrCAD).
- Delivered 3-4 product designs from proto to mass manufacturing
- Experience in signal integrity and simulation tools (HyperLynx, ADS, ANSYS, etc.).
- Familiarity with testing instruments and hands-on experience in hardware bring-up and debugging.
- Strong understanding of DFM/DFT, EMI/EMC design practices, and regulatory compliance.
- Excellent communication, leadership, and cross-functional collaboration skills.
Preferred Attributes:
- Experience in IoT, Smart Metering, or Communication Product hardware.
- Exposure to Wi-SUN, LoRa, BLE, or Cellular RF front-end design.
- Experience with low-power and battery-based system design.
- Knowledge of reliability testing, environmental validation, and hardware qualification.
- Prior experience working in startup or agile product development environments.
Why Join Us:
- Lead hardware innovation for next-generation IoT and communication platforms.
- Opportunity to own complete hardware development cycles — from concept to field deployment.
- Collaborative, fast-paced engineering environment that values creativity and technical excellence.
- Growth path to Hardware Architect / Head of Hardware Engineering roles.
Designation: Junior Digital Marketing Executive Experience:
1-6 months
Key Requirements:•Digital marketing fundamentals
•SEO knowledge (on-page, off-page, technical) & SEM
•Google Ads & Meta Ads understanding
•Social media management (Facebook, Instagram, LinkedIn)
•Tracking setup: Meta Pixel, Google Tag Manager basics
•Google Search Console & Google Analytics Set up knowledge
•Write SEO optimized website content using AI and other tools
•Create static posts and reels using tools (Canva or AI tools)
•Strong communication skills
Role: Support digital campaigns, manage social media, create content, analyze performance metrics, and assist in SEO/SEM activities under supervision.
What We Offer:
•Supportive atmosphere & learning environment
•Professional and personal growth opportunities
•Good remuneration with growth scope
•Exposure to work with US-based clients
- Strong Data Architect, Lead Data Engineer, Engineering Manager / Director Profile
- Mandatory (Experience 1) - Must have 10+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
- Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
- Mandatory (Experience 3) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company
- Mandatory (Experience 4) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
- Mandatory (Experience 5) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
- Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)
- Mandatory (Education) - Must be from Tier - 1 Colleges, preferred IIT
- Mandatory (Company) - B2B Product Companies with High data-traffic
Preferred Companies
MoEngage, Whatfix, Netcore Cloud, Clevertap, Hevo Data, Snowflake, Chargebee, Fractor.ai, Databricks, Dataweave, Wingman, Postman, Zoho, HighRadius, Freshworks, Mindtickle
Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
About Us
At PyjamaHR, we’re on a mission to revolutionize recruitment with AI-powered solutions that help companies connect with top talent effortlessly. Our passionate team of 20 has developed tools like automated candidate screening, AI-driven ratings, and publishing capabilities that make reaching and hiring qualified candidates easier than ever. With features like a talent pool, seamless offer letter issuance, and advanced analytics, our all-in-one platform gives businesses everything they need for informed hiring decisions every step of the way.
About the role
As a Sales Associate at PyjamaHR, you’ll play a key role in our growth by building meaningful client relationships and demonstrating how our innovative solutions—such as AI assessment & interviews, screening tools, and job board publishing—can transform their hiring processes. You'll actively engage with potential clients, understanding their unique needs and challenges, and using a tailored approach to highlight how features like talent pool management, extensive integrations, 360-degree candidate comparison and advanced reporting and analytics can meet their needs.
We’re looking for someone who is a strong communicator, quick-thinking, and ready to take on new challenges in a fast-paced environment. As PyjamaHR grows, you’ll have the space to grow, too, with the support and freedom to make your mark.
What You'll Do
- Developing and Nurturing Client Relationships – Building strong, lasting relationships with both new and existing clients to drive customer satisfaction and loyalty.
- Collaboration – Working closely with the sales team, marketing, and customer service teams to increase product adoption and ensure client retention.
- Account Management – Keep a close eye on accounts, addressing our clients' needs and ensuring they feel valued and supported at every step.
- Communication and Client Advocacy – Liaising with senior management to address customer needs, resolve issues promptly, and ensure each client receives exceptional service.
- Onboarding and Training – Assisting with product training sessions for new clients and overseeing a smooth onboarding process.
- Strategic Input – Contributing to the development of sales strategies and best practices that drive revenue growth.
- Upselling Opportunities – Offering premium and customized plans to existing customers, enhancing their experience with tailored solutions.
- Product Feedback – Providing valuable insights to the product team to help refine and improve our platform’s features and functionality.
- Proactive Engagement – Following up with clients, gathering feedback, and working on initiatives to boost customer satisfaction and engagement.
Who We're Looking For
- Bachelor’s degree in Business, Marketing, Sales or a related field.
- Strong communication and negotiation skills.
- A passion for building long-term customer relationships and being part of a dynamic team.
- A quick learner who’s comfortable adapting to changing business needs.
- Previous sales or customer service experience is a plus
- Proficiency with CRM tools (Salesforce, HubSpot, etc.).
- Strong verbal and written communication skills (in both English & Hindi).
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Familiarity with the industry and competitive landscape.
- Ability to handle objections and negotiation effectively.
Why This is the Place for You
At PyjamaHR, we offer:
- Competitive salaries and equity options.
- Free meals, snacks, and weekly team outings.
- A supportive, growth-focused environment where your contributions make an impact.
If you're excited about a career where you can truly grow while making a difference, we’d love to have you on board!
Post: PHP Developer
Gender: Male/Female
Qualification:Bcs,B.E, MCA.
Experience: 2 Years
3 Technical Skills:
1) CodeIgniter
2)MySQL
3) jQuery & javascript
Job Description:
1.PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.
2.Your primary focus will be the development of all server-side logic, definition and maintenance of the database, and ensuring high performance and responsiveness to requests from the front-end.
3.Integration of user-facing elements developed by front-end developers
4.Build efficient, testable, and reusable PHP modules
5.Solve complex performance problems and architectural challenges
6.Integration of data storage solutions,
Desired Skills: React.js, JavaScript, Redux, RESTful APIs, TypeScript
Job Summary:
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JWT Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
- Familiarity with any ReactJS testing framework is plus
- Must have a minimum of 3 years of experience in managing AWS resources and automating CI/CD pipelines.
- Strong scripting skills in PowerShell, Python or Bash be able to build and administer CI/CD pipelines.
- Knowledge of infrastructure tools like Cloud Formation, Terraform, Ansible.
- Experience with microservices and/or event-driven architecture.
- Experience using containerization technologies (Docker, ECS, Kubernetes, Mesos or Vagrant).
- Strong practical Windows and Linux system administration skills in the cloud.
- Understanding of DNS, NFS, TCP/IP and other protocols.
- Knowledge of secure SDLC, OWASP top 10 and CWE/SANS top 25.
- Deep understanding of Web Sockets and their functioning. Hands on experience of ElasticCache, Redis, ECS or EKS. Installation, configuration and management of Apache or Nginx web server, Apache/Tomcat Application Server, configure SSL certificates, setup reverse proxy.
- Exposure to RDBMS (MySQL, SQL Server, Aurora, etc.) is a plus.
- Exposure to programming languages like JAVA, PHP, SQL is a plus.
- AWS Developer or AWS SysOps Administrator certification is a plus.
- AWS Solutions Architect Certification experience is a plus.
- Experience building Blue/Green, Canary or other zero down time deployment strategies, advanced understanding of VPC, EC2 Route53 IAM, Lambda is a plus.










