Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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• Diploma/Graduate in Hotel Management / Hospitality (F&B background preferred)
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**Job Title:** Business Development Manager- IT Technology Products (Manufacturing Sector)
**Location:** [Faridabad]
**Department:** Sales
**Reports To:** Sales Manager / Director of Sales
**Employment Type:** Full-Time
### Job Summary
We are seeking a dynamic and results-driven Sales Executive with a strong background in the manufacturing industry to drive sales of IT technology products and solutions. The ideal candidate will leverage their understanding of manufacturing plant operations, processes, and challenges to effectively position and sell IT solutions such as ERP systems, IoT platforms, automation software, and other technology products tailored to enhance manufacturing efficiency, productivity, and digital transformation.
### Key Responsibilities
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- **Client Relationship Management:** Build and maintain strong relationships with key decision-makers, including plant managers, operations heads, and IT directors, to understand their needs and challenges.
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- **Consultative Approach:** Collaborate with clients to assess their technical requirements, provide customized solutions, and highlight the value of IT products in optimizing manufacturing processes.
- **Sales Targets:** Achieve and exceed monthly, quarterly, and annual sales quotas by closing deals and expanding the customer base.
- **Market Research:** Stay updated on industry trends, competitor offerings, and advancements in manufacturing and IT technologies to position our products effectively.
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AngularJS (1.x)Angular (2+)React.jsJavascriptHiring-Java Spring Freelance Consultant (WFH-Remote)
Greetings from Deltacubes Technology!!
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Stream api
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Bavithra
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.
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PG: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required.
Job Type: Full-time
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon