Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Subodh Popalwar
Software Engineer, Memorres
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SR Accounts Receivable:
1 - Processing accounting receivables and incoming payments in compliance with financial policies and procedures
2 - Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
3 - Preparing bills receivable, invoices and bank deposits
4 - Presenting Receivable MIS to the stakeholder’s
5 - Evaluating Receivable MIS & action course for recovery
6 - Clearing B2B Primary/Secondary/Tertiary claims on regular intervals
7 - Approving Invoices of all B2B Customers on regular basis
8 - Reconciling Customer accounts every month
Must haves -
1.Creating MIS
2.Reports
3.Advanced excel
Note : Looking from FMCG companies
If you are looking to solve real-world revenue process problems using HubSpot, Niswey is the place to be. We have been helping HubSpot customers grow better since 2016.
Here are our HubSpot credentials:
🏆2023 Custom Integrations Accredited
🏆2023 Onboarding Accredited
🏆2023 Platform Enablement Accredited
🏆2022 Elite Solutions Partner (We were the first Elite partner from Asia)
🏆2022 Technical Expertise Impact Award
🏆2021 Customer First Impact Award
Join us, as we exploit the potential of the 26 billion HubSpot partner ecosystem opportunity.
Experience: At least 5 years of work experience, at least 2 years in HubSpot solutioning and business analysis.
Responsibilities
- Participate in and over time, lead discovery calls. Understand the business of Niswey clients and ask relevant questions to uncover challenges and opportunities
- Do comprehensive research to understand the business, automation and tech problems at hand
- Come up with the optimal HubSpot solution and how it will be implemented
- Document solutions for all stakeholders to have clarity
- Work with the delivery teams to ensure the project is implemented in a timely and efficient manner while conforming to the standards specified
- Ensure the delivery team is keeping up with the right business and technical understanding, and certifications needed to do the implementations successfully
- Maintain relationships with customers and support with their HubSpot related challenges
Qualifications and skills
- A deep understanding of how CRMs work
- A solid foundational understanding of at least one CRM - 2+ years of experience with HubSpot CRM or 5+ years of experience with any CRM
- Experience translating business processes into HubSpot workflows. A fundamental understanding of CRM systems is a must.
- Understand APIs and integrations, from the tech as well as the business sides.
- Have a good understanding of marketing and sales
- Work and brainstorm with technical experts to arrive at optimal solutions
- Attention to detail is a must.
- Ability to work on multiple projects at once, great at prioritization
- Excellent written and oral communication skills
- Critical thinking and troubleshooting
Proposal Engineer:
Number of Positions: 01
Education Required: BE/Mtech -Mechanical/Chemical
Experience: 4-5 Years
Salary: negotiate at the time of the interview
Notice Period: Immediate joiner can be preferred
Background required for Manufacturing of Head Exchangers, pressure vessels & Heavy fabrication Industries.
Job Details
1. Handling Enquiries
a) Review enquiry with respect to design and executions capability
b) Communicate with the customer for resolving incomplete, ambiguous and conflicting requirements.
2. Thermal design (Aspen & HTRI software)
a) Understand the customer requirement and carry out the thermal design in Aspen/HTRI
b) Selection of best design for the given parameters.
b) Carry out the preliminary mechanical design
3. Costing of equipment and calculate final price
a) Carry out the costing based on mechanical design, and customer drawing in Excel format
b) Send raw material inquiries to our supplier and get a quotation for major raw materials
4. Preparation of GA drawing in Auto cad software if required by Customer.
5. Prepare technical offer
a) Review of Customer specifications and prepare Deviation list.
b) Preparation of technical offer
c) Discuss with the customer after submitting technical offer and sort-out there queries.
6. Visit at customer office for technical discussion.
Experience Level: Overall 15 - 20 years and minimum 5 years as Product QA Leader
Mandatory Skills:
• Passion for technology with a commitment to quality
• Hands-on skills as regards Product/Platform QA Strategy, Automation Testing, Regression Testing
and Testing Methodologies
• QA Leadership, Mobile App (iOS/Android) Testing, Program Management, Agile / Scaled Agile / Lean
methodologies
• Product Release Test Management, Product Maintenance Test Management
• Understanding of Retail, E-commerce industry (good to have)
• Understanding and hands-on knowledge of Jira, Xray, Automation, Regression Tools
• Demonstrated experience in test planning for complex features/systems
• Ability to work independently and thrive while focusing on the details, such as spotting subtle
problems, raising issues, and taking ownership of the solution
• Demonstrated experience in QA project management over multiple products, simultaneously
• Excellent communication skills
Job Description
As a Solution Architect for the Sales Team, you will play a crucial role in driving sales by providing technical expertise and designing effective solutions to meet the needs of our customers.
You will work closely with the sales team, prospects, and customers to understand their requirements, create compelling solutions, and communicate the value of our products and services. The Solution Architect will be a key liaison between the sales, product, and engineering teams to ensure seamless integration of solutions and customer satisfaction.
Key Responsibilities:
• Customer Needs Analysis
o Connect with customers to understand their pain points and business objectives.
o Conduct in-depth analysis of client requirements to design tailor-made solutions.
• Solution Design
o Develop innovative and comprehensive technical solutions that align with customer needs and demonstrate a clear understanding of the products and services offered.
• Proposals
o Respond to software development Request for Proposals (RFPs), Request for Information (RFI), and Proposals by preparing related proposals and documents, to be submitted within the timeline.
o Develop a solution architecture by collaborating with subject matter experts (SMEs) as needed to design compelling proposals, demos, and prototypes.
o Assist in ensuring proposal submissions are as per RFP guidelines.
• Expertise in our SaaS Product and Offerings
o Acquire and maintain an in-depth knowledge of the company's products, services, and capabilities.
o Learn the latest industry trends, market dynamics, and best practices.
o Identify target SaaS products through competitor analysis and market research.
o Recommend additional features and improvements to be incorporated into existing custom visuals, in alignment with current industry trends.
o Identify and conceptualize new custom visuals, driven by industry trends, to expand the range of offerings and meet evolving customer needs.
o Create and publish consulting offers in AppSource/Marketplace as per the competency and industry trends.
o Address customer issues related to published AppSource/Marketplace products (e.g., SaaS offerings, Custom visuals) to enhance the overall customer experience.
• Partner Program
o Identify relevant partner programs and their associated benefits.
o Develop a comprehensive plan, closely collaborate with subject matter experts (SMEs), track and accomplish the program objectives effectively.
o Coordinate and work to achieve Specializations.
• Identify, analyze, and review case studies/blogs for publication on the company's products and services.
• Competitor analysis and Market Research
o Learn the latest industry trends, market dynamics, and analyze competitor activities. Utilize this knowledge to adapt sales strategies and maintain a competitive edge.
• Strong interpersonal and management skills to work and communicate with people across various teams.
Qualifications & Skills:
• Candidate can come from education background - B. Tech./B.E. (CSE/IT), M. Tech. (CS/IT), BCA + MCA/B.Sc. (IT) + MCA/B.Sc. (CS) + MBA with a minimum of 60% across academic years.
• Excellent analytical and communication skills (written and verbal).
• Highly collaborative orientation. Aptitude for working with colleagues across a range of seniority levels and areas of subject matter expertise.
• Experience managing multiple areas and competing timelines.
• Eye to detail and observation skills.
• Diligence and commitment to meet stringent deadlines.
• Must have a creative mindset towards articulating the solution via presentations and demonstrations.
• In-depth knowledge of inside sales techniques, processes, and best practices.
• Familiarity with CRM software and sales analytics tools.
• Outstanding communication and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong experience in creating end-to-end proposals across Microsoft technologies.
• Strong analytical and research skills, enabling the ability to draw meaningful insights and inferences from data and construct an action plan to leverage it for business growth and sales.
Experience: 3 to 10 years
Work timings: PST/EST Shift.
Job location: Express Trade Towers 2, Second Floor, B-36, Sector 132, Noida 201301
Position - Category Head
Location - Mumbai ( Remote for now)
We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.
- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.
- The goal is to increase sales and profitability of business to drive sustainable growth.
Role:
- Creating and developing a long-term plan and strategy for development of the category.
- Develop strong working relationships with buying, marketing and merchandising teams.
- End to end management of product i.e. from supplier to customer.
- P&L owner for the group of categories managed.
- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.
- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.
- Vendor management: vendor sourcing & management, vendor relationship management.
- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.
- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.
- Category Analytics: proficient in analytics to identify growth areas and execute
LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.
You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.
Requirement -
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Implement new features to solve critical problems that our customers face in their development and testing cycle.
- Define, track and improve feature success metric.
- Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches
Experience –
- 3 – 5 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code.
- Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts.
- Experience in web, app development or automation testing is a plus (Optional)
Job description
About Kofluence:
Kofluence is a start-up positioned as “Adwords for Social Media Influencer Marketing''. Led by Online gaming leaders/ IIM Alumni, Kofluence has developed a technology platform where brands can reach out to their audience through micro-influencers. At Kofluence, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative and perennially hungry for growth, this is the place to be!
Overview:
We are looking for the position of Account Manager. Selected person will take end to end ownership of accounts to ensure brands collaborate with Kofluence consistently delivering value and exceeding expectations.
As a BD - Account Manager,
You Get:
• Amazing colleagues to work with
• A great office with a cool culture
• Work-from-Home option
• The freedom to do things and take decisions with logical reasoning
Your Responsibilities:
- Complete ownership of new business development process from strategy to execution
• Own and deliver quarterly/annual order booking target
• Create and execute brand communication campaigns, build & strengthen the brand's equity over a period of time and drive adoption rates for the brand
• Create and leverage synergies across partners in overall ecosystem to maximize and sustain revenues
• Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure
JavaJD for Project Manager:
The Incumbent will:
- Be the key person accountable for Project Delivery- managing end-to-end delivery of high-quality projects, meeting all required functionality, within the allocated schedule and budget.
- Managing the team assigned to deliver projects and achieve assigned project goals.
- Be responsible to ensure continued customer delight.
Job Responsibility:
- Own the entire delivery of assigned projects.
- Responsible for managing multiple projects involving a 15-20-member team consisting of the middle layer (PL/GL/TL) and the teams under them.
- Responsible for the end-to-end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases.
- Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same.
- Project managers should have strong business management, budgeting, and analytical skills.
- Review and ensure the preparation of the following:
- System Architecture
- External Specifications & Internal Specifications
- Software Development Plan, Configuration Management Plan, and Project Plan
- Technical Documentation
- Weekly status updates to all stakeholders
- Ensure process and system compliance in the projects.
- Exhibit excellent escalation management skills, internal or external.
- Manage FPP (Fixed Price Project) & T&M (Time & Material) projects on diverse functional domains
- Coordinate, and communicate with the client on project-related matters.
- Coach/ mentor the members of the project and provide the necessary support to them.
- Performance appraisal/counseling of the group members.
- Evaluate training needs (technical, managerial) and get the required training programs implemented.
- Ensure project compliance with Tech Mahindra Quality Systems and Procedures.
Desired Profile:
- Qualifications
- BE/BTech/MTECH/MCA 10 + Years of Experience in Java/J2EE related project and banking projects with good analytical and troubleshooting skills
- Technical Skills:
- Core Java, Multithreading, J2EE, Design Pattern, Spring Core, Spring MVC, Spring Batch, Web services Rest /SOAP, Oracle SQL / PLSQL & Deployment and Cluster Application Architecture People and Team Management experience required Should have good knowledge of production support work.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres