Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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Collaborate with hiring managers to understand current and future IT hiring needs
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Manage end-to-end recruitment lifecycle from sourcing to offer closure
Source candidates through multiple channels including job portals, LinkedIn, referrals, and internal databases
Screen, interview, and assess candidates to build high-quality shortlists
Schedule and coordinate interviews while ensuring smooth candidate experience
Provide market insights and hiring recommendations to stakeholders
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Track recruitment metrics such as TAT, quality of hire, and cost efficiency
PythonWho are we ?
Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.
The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday.
Tech Superpowers
End-to-End Ecosystem Thinker: You build modular, reusable data products across ingestion, transformation (ETL/ELT), and consumption layers. You ensure the entire data lifecycle is governed, scalable, and optimized for high-velocity delivery.
The MDS Architect. You reimagine business with the Modern Data Stack (MDS) to deliver Data Mesh implementations and real value. You treat every dataset as a measurable "Data Product with a clear focus on ROI and time-to-insight.
Distributed Compute & Scale Savant: You craft resilient architectures that survive petabyte scale volume and data skew without "breaking the bank. You prove your designs with cost-performance benchmarks, not just slideware.
Al-Ready Orchestrator: You engineer the bridge between structured data and Unstructured/Vector stores. By mastering pipelines for RAG models and GenAl, you turn raw data into the fuel for intelligent, automated workflows.
The Quality Craftsman (Builder @ Heart): You are an outcome-focused leader who lives in the code. From embedding GDPR/PII privacy-by-design to optimizing SQL, Python, and Spark daily, you ensure integrity is baked into every table
Experience & Relevance
Engineering Depth: 7-10 years of professional experience in end-to-end data product development. You have a portfolio that proves your ability to build complex, high-velocity pipelines for both Batch and Streaming workloads
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NodeJS (Node.js)
Express
Angular (2+)Roles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as React JS, Angular 6/7/8/9, HTML5, CSS3
3. Ability to deliver quick POC’s using cutting edge technologies.
4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
5. Design, develop, and unit test applications in accordance with established standards
6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.
7. Ability to debug application.
8. Should have complete knowledge on developing RESTful Services.
9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Can work on Angular and Integrate backend services
12. Work with the team to manage, optimize, and customize multiple web applications
13. Manage end to end module lifecycle management of the product
14. Push and pull codes via Git repository
Competency Requirements
- Experience in NodeJS, Java and development using AngularJS / ReactJS
- Experience in front end frameworks such as Angular.js, React.js, Bootstrap, Foundation etc
- Experience in client/server application development
- Knowledge of agile development methodologies
- Knowledge of unit testing theory
- Knowledge of AWS cloud
- Experience in Java, Python and Go will be added advantage
- To hire for all the sales openings
- To generate offer letters
- Providing quality candidates & Employee retention
- To analyze content marketing metrics and come up with suggestions/solutions make changes as needed that result in the overall growth of the team and content performance
- Regularly audit the content published on various platforms to maintain the content quality standards as per expectations
- To prepare and own content calendar for the content marketing team
- To create content marketing campaigns to drive leads and subscribers; Use SEO best practices to generate traffic to our site to search industry-related topics (combining online sources, interviews, and studies)
- To regularly produce various content types, including email, social media posts, newsletters, videos, blogs, and white papers
- To write clear marketing copy to promote our products/services
- To prepare well-structured drafts using Content Management Systems
- To proofread and edit blog posts before publication
- To coordinate with marketing and design teams to illustrate articles
- To conduct extensive keyword research and use SEO guidelines to scale web traffic
- To ensure all-around consistency (style, fonts, images, and tone)
- To actively manage and promote the company’s blog, and pitch articles to relevant third-party platforms
- To review & edit content produced by other members of the team and collaborate with other departments to create innovative content ideas
Location: Bangalore
Role reporting into: Director, UX Strategy and Design
Does this role have direct reports?: No
Job Responsibilities:
Collaborate with the product team, in-house designers, and engineers at all stages of the
product development process.
• Plan, research, and produce high-quality product documentation including user manuals,
context-sensitive help, how-to guides, knowledge base articles, FAQs, website content, etc.required by Amagi customers.
• Create product videos, and blog about specific product features.
• Write structured content clearly and concisely that maximizes comprehension and ease of use.
• Research and define UX terminology for various products.
• Write clear, concise, and thoughtful microcopy that supports the product designs and make the interface interactive and intuitive.
• Ensure that the copy resonates with our audiences, reinforces our credibility, and reaches the targeted audience to achieve desired results.
• Research, analyse, and provide usability feedback to the product team.
• Apply audience insights, user research, and brand strategies to develop engaging content.
• Have knowledge of communication style guidelines, user experience and UX writing impact.
• Raise the bar for interface/product communication and drive alignment on voice and tone
across Amagi products.
• Develop precise and specific customer-focused copies that makes interactions on the Amagi interface simpler, more human, and more real.
• Play an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design.
• Have empathy for users & understand different needs of users.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:
• Experience in developing product documentation with a strong command of English grammar,a clear writing style, and excellent content organization skills.
• Demonstrated ability to produce high-quality, rich technical content that presents information in easy-to-understand language.
• Experience in creating structured documentation and knowledge of content management
systems.
• Experience working on tools such as Camtasia, Adobe Robohelp, Intercom, etc.
• Should be a team player and be comfortable collaborating across teams.
• Experience working in a fast-paced, deadline-driven, and Agile-based environment.
• Understanding of a user centred design process and UX writing concepts.
• Ability to create content in a variety of different formats from microcopy to long -form.
• Positive attitude towards receiving and delivering feedback.
• Sense of responsibility to deliver committed projects on time with exceptional quality.
• Independent and self-managed working style and strong team-player.
• Proven problem-solving skills with the ability to understand complex ideas.
• Contribute to the development of the content style guide, content strategies, and processes.
• Present your ideas to design and business stakeholders and adapt to feedback.
• Set a scalable copy standard, and drive adherence to UX writing best practices based on
industry standards, internal learnings, branding guidelines, research, and data.
• Own, develop and evangelize copy guidelines and tone of voice.
• Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s).
• Good to have – A web-based portfolio of relevant UX writing and conversational design
examples. Link to portfolio must be included on the top of the resume.
Preferred Work Experience: 2-7 years
Education/Qualifications: Any degree with relevant technical writing experience at a software product development company.
NodeJS (Node.js)ExpressSynapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.
We are backed by YCombinator and other marquee investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.
Join us, if you find this as exciting as we do!
Description:
Synapsica is looking for a Node.js/Python developer who is passionate about designing and implementing scalable solutions with highest quality. You will be responsible for creating high performance, responsive, and secure server-side programs to manage Synapsica platform. You will be responsible for designing, managing and supporting cloud platform and scaling our database. This role is ideal for you if you have a background in bakcned development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.
Responsibilities:
- Design and development of our new platform modules from scratch.
- Hands on implementation of our APIs and integrations.
- Design, scaling and integration of new/existing databases.
- Ensuring the entire stack is designed and built for speed and scalability
- Design and construction of our REST APIs with best secutiry mechanisms.
- Design and implementation of continuous integration and deployment pipelines in tandem with the respective team members.
- Performance tuning and improvements in large scale systems.
- Ensuring responsiveness and cross-platform compatibility of applications.
- Owning and delivering end-to-end products, features, enhancements.
Requirements:
- Degree in Computer Science or related discipline with strong competencies in data structures, algorithms, and software design
- At least 4+ years of experience with writing Python/NodeJS/PHP/Ruby on Rails.
- Prior experience of database design and management in MongoDB, including being up on the latest practices and associated versions.
- Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amount of data.
- Familiarity with AWS (or equivalent) ecosystem with end-to-end cloud deployment.
- Experience implementing code level unit tests.
- Proficiency with Git / Version control.
- Appreciation for clean and well documented code
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology
Selected intern's day-to-day responsibilities include:
1. Engage in market research
2. Reach out to build optimal service operations network
3. Establish operations in new geographies
4. Be the company's face on ground, maintain relations with clientele and help foster growth
Only those candidates can apply who:
- are available for full time (in-office) internship
Javascript
HTML/CSSAngular (2+)JavascriptHTML/CSS
Bootstrap
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Full Stack Developer - Averlon