Service Centre Advisor

Unified Communications and Network Services. (C1)

Service Centre Advisor

Multi Recruit

Company

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Service Centre Advisor

at Unified Communications and Network Services. (C1)

Agency job

via Multi Recruit

7 - 10 yrs

₹12L - ₹15L / yr

Bengaluru (Bangalore)

Skills

Operation Mangement

Escalation management

Ticket Logging

Operations Management

Escalation Management

Call Reception and Ticket Logging: Responsible for:

Ensuring calls are answered professionally
Ensuring that the relevant information is collected from a customer
Ensuring that the correct level of priority is agreed with the customer
Ensuring that the ticket is assigned to the correct engineer
Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:
Ensuring that appropriate attention is paid to P1s
TPMs engaged immediately for engineer dispatch to the site where applicable
The customer is forwarded to an engineer for a possible remote fix
Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:
Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:
Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:
Customer Communication
Ensuring that the customer is updated regularly throughout the duration of the ticket
Ensuring the quality of ticket input is of a high standard
Ensuring that key internal contacts are advised of any issues
Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
Industry or relevant business qualifications and accreditations would be desirable
Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
Ability to form close working relationships with the customer community, sub-contractors
Excellent client-facing communications skills
A Self-motivated team player with excellent interpersonal skills
An outgoing individual willing to participate as part of a small and flexible team
in European languages would be an advantage
ITIL Foundation / ITIL v3 Foundation
Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

Customer Focused
Relationship Building and Maintenance
Decision-Making Ability
Inspiring Communicator
Initiating Action
Personal Responsibility

Call Reception and Ticket Logging: Responsible for:

Ensuring calls are answered professionally
Ensuring that the relevant information is collected from a customer
Ensuring that the correct level of priority is agreed with the customer
Ensuring that the ticket is assigned to the correct engineer
Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:
Ensuring that appropriate attention is paid to P1s
TPMs engaged immediately for engineer dispatch to the site where applicable
The customer is forwarded to an engineer for a possible remote fix
Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:
Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:
Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:
Customer Communication
Ensuring that the customer is updated regularly throughout the duration of the ticket
Ensuring the quality of ticket input is of a high standard
Ensuring that key internal contacts are advised of any issues
Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
Industry or relevant business qualifications and accreditations would be desirable
Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
Ability to form close working relationships with the customer community, sub-contractors
Excellent client-facing communications skills
A Self-motivated team player with excellent interpersonal skills
An outgoing individual willing to participate as part of a small and flexible team
in European languages would be an advantage
ITIL Foundation / ITIL v3 Foundation
Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

Customer Focused
Relationship Building and Maintenance
Decision-Making Ability
Inspiring Communicator
Initiating Action
Personal Responsibility

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Hello,

Greetings for the day !!!

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JOB BRIEF:

We are looking for an experienced Back-end developer to join our IT team.
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Be a part of a company that is managing a large part of the Financial Broking services in India. Read on to know more.

Our client is a debt management company offering an end to end integrated set of services in the areas of debt resolution & acquisition. They are one of the largest Indian debt management companies serving its clients to manage the entire delinquency lifecycle of their customers. They provide tele-collections, debt management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.

Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.

As a State Manager - Rural Collections, you will be responsible for planning, organizing, directing and overseeing the activities of the collections department and managing the agencies associated with the company in the assigned region.

What you will do:

Networking with collection agencies
Being responsible for Onboarding Internal Team
Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
Being responsible for agencies Productivity & Efficiency
Meeting Collection benchmarks for a given portfolio
Being responsible for P&L Accountability
Being active in Franchise Building and Relationship Management
Handling Client Portfolio, performance
Managing Product Profitability

What you need to have:

Any Graduation
Young & dynamic leaders with 3+ years of experience in managing rural markets
Rigour for numbers
Proven record of managing a team of 10+ people
Ability to handle & deliver in challenging environments.

Be a part of a company that is managing a large part of the Financial Broking services in India. Read on to know more.

What you will do:

Networking with collection agencies
Being responsible for Onboarding Internal Team
Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
Being responsible for agencies Productivity & Efficiency
Meeting Collection benchmarks for a given portfolio
Being responsible for P&L Accountability
Being active in Franchise Building and Relationship Management
Handling Client Portfolio, performance
Managing Product Profitability

What you need to have:

Any Graduation
Young & dynamic leaders with 3+ years of experience in managing rural markets
Rigour for numbers
Proven record of managing a team of 10+ people
Ability to handle & deliver in challenging environments.

Java Developer

at Symansys Technologies India Pvt Ltd

14 recruiters

Posted by Mahi khan

Remote only

4 - 10 yrs

₹1L - ₹15L / yr

Java

Javascript

React.js

Angular (2+)

AngularJS (1.x)

+4 more

Exp : 3 to 8 yrs.

Mandatory Skills :- Java 8, Spring/Spring boot, Multithreading and any database experience.

JD:

Strong experience in Java Development

Should have experience into Java 8,

Spring/Spring Boot, Multithreading, oops.
Webservices.

The incumbent should have worked on -

* Should have strong experience in Java Development.

* He should have good fundamental knowledge of DB Querying, Back end development.

* Role requires member to work directly with client on a day on day basis.

* Working knowledge of framework and web services is desired.

Notice Period :- Immediate to 30 Days Joiners (Aug Joiners)

Location :- Delhi/NCR ( Remote work from home- outside Delhi/NCR

Exp : 3 to 8 yrs.

Mandatory Skills :- Java 8, Spring/Spring boot, Multithreading and any database experience.

JD:

Strong experience in Java Development

Should have experience into Java 8,

Spring/Spring Boot, Multithreading, oops.
Webservices.

The incumbent should have worked on -

* Should have strong experience in Java Development.

* He should have good fundamental knowledge of DB Querying, Back end development.

* Role requires member to work directly with client on a day on day basis.

* Working knowledge of framework and web services is desired.

Notice Period :- Immediate to 30 Days Joiners (Aug Joiners)

Location :- Delhi/NCR ( Remote work from home- outside Delhi/NCR

Marketing Executive

Solar energy

Agency job

via Kalibre global konnects by Taksh Rawal

Ahmedabad

2 - 6 yrs

₹2L - ₹3.5L / yr

Marketing

Sales

Business Development

Develop marketing implementation strategies and carry-out marketing initiatives to support rapid sales growth. Lead creative efforts such as writing, designing, managing and updating marketing collateral including producing articles, presentations, datasheets, press releases, newsletters, website, etc. and organize distribution of the same. Develop new advertising material and execute campaigns and plans. Manage relationships across all company departments to ensure seamless and consistent branding, marketing messaging and communications from a corporate marketing perspective. Plan, organize and execute company participation in and marketing strategy for industry trade shows, conferences, and events. Create social media communication strategy and implement actions to increase brand awareness and support overarching marketing campaigns and objectives through social media platforms. Engage in market research and analytics to capture industry trends, project pipeline, potential leads, and direct competitor analysis and apply intel to marketing strategies. Maintain marketing collateral, branded merchandising, advertising and media files. Create digital marketing strategies, including e-mail blasts, website updates, e-mail signature messaging, social media and advertisements to enact real-time campaigns.

Sales Executive

at Doubleseat

2 recruiters

Posted by Adriel Pereira

Pune

0 - 3 yrs

₹2L - ₹3L / yr

Business Development

Field Sales

Telesales

1. Monthly target for selling vehicles 2. Buyer leads are assigned to sales representative 3. Call prospective buyers to showcase the product i.e Two wheelers 4. Understand the requirements of buyers. 5. Regular coordination between buyer and seller. 6. Target of minimum number of sales to be done 7. Closure of sales (payments cash / imps / loan etc.) + sale documentation 8. Loans coordination with Third Parties. 9. Managing offline events for sale and services. 10. Attending to any concerns that buyers have 11. Post sales support RC transfer / warranty / returns / refunds coordination and support. 12. Lead Generation and Marketing campaigns to acquire targeted crowd. 13. Excellent negotiation skills 14. Excellent written and verbal communication in English/Hindi/Regional Languages as per the area of operation. 15. A person who is articulate, organized, detail-oriented, tech savvy and has the ability to multi-task

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