
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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About MobileFirst : Software Application development studio focusing on great mobile app experiences. We have great exposure working with Startups, Enterprises and Design Studios. MobileFirst has worked with customers from the USA, India, UK, Kenya, and Singapore.
Currently our focus is to build new clients in Sports, Health & Wellness, FinTech & eCommerce line of business.
What are we looking for?
- Must have proven experience of selling software services in International Markets.
- If not services we can consider people with experience of selling software products as well.
- Somebody who has experience of end to end sales cycle
- Somebody who has worked in a revenue based target environment.
- Should be mature, empathetic, self-driven and creative.
- Should be able to take initiatives, learn new things, dependable, co-operative and a team player.
- Adapative for working as per different timezone.
- Should able to take at least 6 to 7 Introduction meetings with clients.
Benefits:
- Opportunity to build & scale the Sales team
- Incentives on achieving the targets
- Work from home on an approval basis
- Opportunity to travel & represent organisation on various forums, conferences etc.
- Excellent verbal & written communication skills.
- Manage Email Process- Payment, Refunds, Cancellation etc.
- Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
- Knowledge of payments and fintech would be plus
BYJU'S IS HIRING FOR SALES ROCK-STARS
Role: Business Development Associate - Field Sales
Location: PAN INDIA
Probation Period: 2 Months CTC during probation period: ₹25,000/month CTC post probation period: ₹ 7 lacs(fixed) + ₹ 3 lacs(variable)
Role: Business Development Associate - Inside Sales
Location: Bengaluru
CTC during probation period: ₹25,000/month CTC post probation period: ₹ 5 lacs(fixed) + ₹ 2 lacs(variable)
Note: This is an individual contributor role in an employee-oriented, high performance environment. You will be working 5 days a week with Mondays and Tuesdays being week-off.
BASIC REQUIREMENTS: *Bachelor's Degree
*Ready to relocate
*Excellent communication skills
*Decent negotiation & convincing skills
*Comfortable with long working hours and field visits
PERKS: *Amazing work environment
*Best in the industry incentive structure
*International trips and bonus rewards for top performers
*Excellent career growth Opportunitties
- Monitoring collections once set up at a high frequency and ensuring reconciliations happen on the track.
- Creating and maintaining live collection dashboards for the senior management.
- Creating weekly reports for our lending partners.
- Monitoring the portfolio and escalating as necessary if collections performance is flagging based on identified indicators.
- Ensuring TAT on collections while improving the collections experience for all stakeholders.
What you need to have:
- Postgraduation required
- 2-4 yrs of experience in operations or collections in the NBFC/ fin-tech industry (mandatory).
- Experience in taking ownership and handling collections end to end (mandatory).
- Excellent verbal and written English communication (mandatory)
- Strong understanding of MS Excel (mandatory)
- Accounting/ Finance degree (bonus)
- Experience in creating reports and analytics dashboards (bonus)

We're looking for a Performance Marketer to drive our strategic product and technology vision on the growth and platform side of products. Evaluate the customer touch-points and growth levers in our onboarding product. Define, drive and modify traffic and growth metrics for the organization. Be responsible for building and executing new initiatives and roadmaps. Manage product lifecycle from ideation to launch and beyond. Salary up to 35 LPA
🙋What makes you a good fit?
- Minimum 2 years of experience working on building products or problem-solving in a B2B domain.
- Relevant product experience in growth products, onboarding journeys, retention and engagement journeys
- The drive to build products with an insight-first approach but at the same time a track record of boldly pursuing intuitions and validating them via experimental outcomes.
- Data orientation, analytical skills, and an ability to interpret everything in terms of measurement.
- Comfort with ambiguity, belief in first principles, and the skill to transform broad ideas into action plans via high bias for action
- Unnoticeable cross-functional stakeholder management.
- Business acumen to appreciate and understand levers for business growth and profitability.
- Preference to work independently.



- Designation: MAC and iOS Developer
- No of Vacancy: 2
- Reporting To: CTO
- Permanent Remote Job
- Work Experience: 2 to 4 years of experience in MAC OS and iOS Development
- Educational Qualification: Graduate in IT & above
Required Skills:
- Experience in creating applications for Mac OS X and iOS Applications
- Excellent in Objective-C and Swift
- Exposure working with C++ programming language for Mac application
- Integrate apps with authentication APIs
- Proficient understanding of code versioning tools like GitHub, firebase and Xcode so on.
Job Description:
- Execute full software development life cycle (SDLC)
- Develop flowcharts, layouts and documentation to identify requirements and solutions
- Write well-designed, testable code
- Produce specifications and determine operational feasibility
- Integrate software components into a fully functional software system
- Develop software verification plans and quality assurance procedures
- Document and maintain software functionality
- Troubleshoot, debug and upgrade existing systems
- Deploy programs and evaluate user feedback
- Comply with project plans and industry standards
- Ensure software is updated with latest features
Desired Profile:
- Excellent communication and problem-solving skills,
- Strong analytical skills Ability to turn business requirements into technical concepts and code,
- Minimum 3 - 6 years experience in software development in general with 3 years in complex web applications using SAP UI5,
- Software architecture knowledge of enterprise applications is a must
- Experience with Web - Technologies (SAP UI5, HTML5, CSS3, JS, REST - WS) is a must
- Experience with SAP Mobile Platform as well as SAP Web IDE is a plus
- Knowledge and experience with user experience and design concepts is a plus
Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Responsibilities
- Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
- Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
- Servicing & Collections - Proactively reaching out to borrowers who have missed payments
- Product - Escalating customer feedback and IT bugs to help improve our product
- Finance - Manage refunds, repayments, and other payment processes
- General - various administrative projects as needed
Qualifications
- 1-2 years of previous job experience in customer service
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
- Good typing speed (ideally above 45 wpm)
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
- You are required to take an online typing speed test through the link below
- Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
- On the left, select English, 1 minute, and Aesop's Fables.
- Click the green "Start Test" button.
- Please upload a screen shot of your typing test results as part of your cover letter.
Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1">https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1




