Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
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Designation- Content Creator
Location- Pondicherry
Responsibilities
Create Photo and Video content for Hidesign, The Promenade & Le Dupleix hotels, Storytellers’ Bar, Le Pondichery & Casablanca.
Creating content will require
Research and planning for the shoots
Shoot Videos and Photos on the planned date, in coordination with the different teams within the company and sourcing products & models if required.
Edit and colour grade the Videos and photos using phone apps as well as softwares such as Premiere, AfterEffects, Photoshop, Lightroom.
This content will be used for Social media posts & reels, instore videos, website banners etc
The Content creator will understand reel & post engagement, and continuously improve on various content buckets like – trending reels / educational / entertainment / asmr etc.
Work with a time bound structure for all projects and cater to the requirements of external stakeholders.
Requirements
Premiere, AfterEffects, Photoshop, Lightroom, Word, Excel, Power point.
Technical knowledge of editing & colour grading videos and photos.
Attitude: Assertive, efficient, good organization and people skills and result-oriented.
Greeting from DevCare Solutions!!!
Kindly Check the Roles and Responsibilities of US Bench sale Recruiter :
Responsible for full cycle of Recruiting and Bench marketing activities.
Possess knowledge of sales and recruiting processes including sourcing, interviewing, reference checking, tracking, salary negotiations and closing.
Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.
Effectively recruited candidates through Internet research, internal database, referrals, and other strategies.
Maintain and building the vendor contacts.
Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.
Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc leading to joining post placement.
Responsible for achieving a good conversion ratio of submittals into interview and placement.
Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.
Must be having capability to work with a team or individually.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Publish progress report to management every week.
Updated about technologies of the Client requirements and knowledge of current IT trends.
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
Company address: 579 Executive Campus Dr, Suite 370, Westerville, OH-43082
Company Website : www.devcare..com
It's Complete US Shift (Night Shift)
Shift Timing will be 7.00pm to 4.00am IST
5 Days Working Sat & Sunday fixed Week off
Cab facilities are there for our employees
Dinner will provided in the company
Xotiv Technologies (www.xotiv.com) is all about Passion, Excellence, Innovation and Flexibility in the software development services and solutions. We offer world-class service across all the niche segments to all clients across the globe with traditional or agile methodologies enabling the complete service that includes IT consulting, testing, user interface design and offshore software development. Our team has the complete expertise and capabilities across various sectors.
Job Description:
- End to end IT recruitment (Must have 2+ Years of Experience in IT organization OR IT Recruitment)
- Payroll and attendance process.
- Onboarding, orientation of new employees.
- Contribute to performance management, appraisal cycles and performance improvement plansCreate a vibrant, fun, learning, and gr
- owth-oriented culture.
- Ensuring accurate and timely payroll data processing of new employees and full and final settlements of resigned employees.
- Maintaining Employee data and personnel files, Leave records
- Developing & implementing HR Standard Operating Procedures & Policies
- Conducting employee engagement activities
- Handling Admin Role (Petty Cash/Vendor Management)
Requirements:
- Excellent communication skills
- Able to work under Pressure.
- Should be MBA.
About Us
We help our customers to Go Digital at 3x Less Cost and 3x Less Time!
appZUI nGage, our App-as-Service platform, accelerates the digital idea to profit journey. Serving more than 250K consumers in US, UK, Switzerland, Australia, India and other geographies with several exciting digital transformations.
Know more:http://bit.ly/az-godigital">http://bit.ly/az-godigital
Job Description
Role: Senior Automation Tester
Responsibilities:
- Design, develop and deliver various digital product test automation solutions
- Mentor and develop various team members
Skills & Capabilities:
- Structured business system analysis
- Data/metrics driven goal
- Test driven development
- Excellent communication - both written and oral
- Automation testing
- UI - Selenium, Appium
- API - JMeter
- Load testing - Docker based multi load instances of JMeter
- Gherkins & Cucumber
- Web, API and/or Mobile testing experience in BDD frameworks
What you can expect from us:
- Product engineering culture: hypothesis-develop-test-evolve
- Failures are part of learning and growing
- Organization structure and processes to maximize creativity and openness
- Success is about 5 WINS: Customer, Employee, Supplier, Society and Investor
Selection process
- Written test - online (45-60min) - covering fundamentals of software, hardware, networking, puzzles etc
- Hands on challenge (4-6hrs) -Hands on coding challenge to test the problem solving and implementation skills
- Face to face (video call) discussion
Job Description :
- Should have a very good understanding of IT requirements.
- Client communication
- Corporate communication
- Must be target oriented.
We are looking for a skilled professional proficient enough in working on building apps on Android platform.
As a developer, you will be responsible for leading the development and launch of product features. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product.
Responsibilities and Duties
Develop, Deploy and Maintain mobile applications on Android.
Developing high performance personal and commercial applications with Push notification, location based services, social features.
Primary testing the applications and ensuring the programs and applications do not have glitches, errors, or low functionality.
Fixing bugs by collaborating with QA team members.
Understanding of configuration aspects of devices - Configuration utility, configuration profiles.
Required Experience and Qualifications
• Minimum 1 year of relevant experience in iPhone applications development.
• Ability to conceptualize and design mobile applications based on client need.
• Ability to lead and mentor a small team of developers.
• Ability to understand business requirements.
• Should be able to work independently
Job Type: Full-time