
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Java Tech Lead (5–6 Years Experience)
About the Role
We are seeking a highly skilled Java Tech Lead with 5–6 years of hands-on experience in backend engineering, architecture design, and leading development teams.
The ideal candidate will combine strong technical expertise in Java frameworks with a deep understanding of system design, scalability, and performance optimization.
This role involves technical leadership, code reviews, and architectural decision-making for complex enterprise systems — with occasional exposure to analytics-driven and Python-based components.
Key Responsibilities
- Architect, design, and develop scalable backend systems using Java (Quarkus, Spring Boot, Spring, Java EE).
- Own the architecture — ensure modular, extensible, and high-performance service design.
- Lead and mentor a team of developers; conduct code reviews, enforce best practices, and ensure high code quality.
- Collaborate with cross-functional teams (frontend, DevOps, product, data) to deliver integrated, end-to-end solutions.
- Design and optimize database schemas (MySQL, PostgreSQL) and ensure efficient query performance.
- Implement and maintain microservices and distributed systems with strong fault tolerance and observability.
- Drive the adoption of modern development workflows — Git branching strategy, CI/CD, and code quality automation.
- Analyze system performance bottlenecks, implement monitoring, and ensure smooth production deployments.
- Contribute to architecture reviews, technical documentation, and design discussions.
- Occasionally contribute to Python-based analytics modules or automation scripts.
- Work with AWS cloud services (EC2, S3, RDS, Lambda) for deployment, scaling, and infrastructure automation.
Required Skills & Qualifications
- 5–6 years of professional experience in backend application development using Java.
- Strong proficiency in Java frameworks: Quarkus, Spring Boot, Spring, Java EE.
- Proven experience in architecture design, system decomposition, and microservices design principles.
- Solid understanding of object-oriented design (OOD), design patterns, and SOLID principles.
- Strong experience with relational databases (MySQL, PostgreSQL) and query optimization.
- Good understanding of event-driven systems, RESTful APIs, and asynchronous processing.
- Proficiency in Git for version control and team collaboration.
- Strong analytical and debugging skills; ability to diagnose complex production issues.
Good to Have
- Hands-on experience with Python for data processing or analytics integrations.
- Familiarity with AWS cloud architecture and cost optimization practices.
- Experience with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI).
- Knowledge of Docker/Kubernetes for containerized deployments.
- Exposure to NoSQL databases (MongoDB, DynamoDB, Cassandra).
- Experience with message queues (Kafka, RabbitMQ, or AWS SQS).
- Understanding of system scalability, caching (Redis/Memcached), and observability stacks (Prometheus, Grafana, ELK).
Soft Skills
- Strong leadership, mentoring, and communication skills.
- Proven ability to drive technical decisions and balance short-term delivery with long-term architectural health.
- Collaborative mindset — works closely with product, design, and operations teams.
- Passion for clean architecture, high performance, and continuous improvement.
- Self-driven with a strong sense of ownership and accountability.
🎥 We’re Hiring: Videographer (Content, Shoot & Editing)
📍 Location: Pune
🕘 Timing: 9:30 AM – 6:30 PM | 🗓️ 6 Days Working
💼 Experience: 4–6 Years (F&B / Lifestyle / Hospitality / Advertising)
✨ About the Role:
Bring brands to life through creative, high-quality video storytelling for social media & campaigns!
🔹 Key Responsibilities:
🎬 Plan, shoot & edit engaging content for Reels, YouTube Shorts & campaigns
🍽️ Capture food, events, pop-ups & lifestyle moments
💡 Collaborate with marketing for fresh storytelling ideas
🎞️ Edit with effects, sound design & color grading
📸 Manage equipment, shoots & video library efficiently
🎤 Cover live events, activations & influencer collaborations
🧠 Requirements:
✅ 4–6 yrs in videography & editing (F&B/lifestyle preferred)
🎥 Skilled in Premiere Pro / Final Cut / After Effects
📱 Strong grasp of social-first video trends
📸 Hands-on with DSLR/mirrorless cameras
⚡ Creative eye & ability to multitask
📩 Interested? Send your resume.
Sizzle is an exciting new startup that’s changing the world of gaming. At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams.
For this role, we're looking for someone that ideally loves to watch video gaming content on Twitch and YouTube. Specifically, you will help generate training data for all the AI we are building. This will include gathering screenshots, clips and other data from gaming videos on Twitch and YouTube. You will then be responsible for labeling and annotating them. You will work very closely with our AI engineers.
You will:
- Gather training data as specified by the management and engineering team
- Label and annotate all the training data
- Ensure all data is prepped and ready to feed into the AI models
- Revise the training data as specified by the engineering team
- Test the output of the AI models and update training data needs
You should have the following qualities:
- Willingness to work hard and hit deadlines
- Work well with people
- Be able to work remotely (if not in Bangalore)
- Interested in learning about AI and computer vision
- Willingness to learn rapidly on the job
- Ideally a gamer or someone interested in watching gaming content online
Skills:
Data labeling, annotation, AI, computer vision, gaming
Work Experience: 0 years to 3 years
About Sizzle
Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Presently, there are over 700 million fans around the world that watch gaming videos on Twitch and YouTube. Sizzle is creating a new highlights experience for these fans, so they can catch up on their favorite streamers and esports leagues. Sizzle is available at http://www.sizzle.gg">www.sizzle.gg.Designation: Assistant Sales Manager (Back office sales)
Location: A-10/4, MIDC Butibori, Nagpur – 441122, Maharashtra, India.
Responsibilities:
· Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.
· It will be a Back Office Sales Job.
· He/She will have to call the Prospective Clients and finalize the order.
· He/She will have to build and maintain good working relationships with customers like
the Architects, Builders, Developer and Swimming Pool Contractor
· To generate new leads while maintaining a relationship with existing clients.
· Will be responsible for the entire target-based sales for his/her assigned region.
· To provide complete information, guidance and support to the clients hence enhancing the relationships.
· Identifying opportunities and strategies to increase sales.
Required Experience:
· Education Qualification: MBA in Sales and Marketing
· Experience: Minimum 6 months of experience required
· Must have experience in Sales and should have excellent communication skills and convincing power.
· Must have excellent problem-solving skills
· Salary: INR 3.72 - 4.32 LPA (AC Bus Facility Available) + Incentives
NOTE: Incentives are over and above the mentioned CTC and they will be given separately
Job description
Job title: Sr. React Js Developer
Job Description:
- 3+ years of extensive experience in developing the Single Page Application with Web
responsive design for mobile and web using React JS, HTML 5, CSS 3 and Bootstrap. - Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object
model. - Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Thorough understanding of React.js and its core principles.
- Experience with common front-end development tools such as Babel, Webpack, NPM,
yarn, etc. - Familiarity with newer specifications of EcmaScript (ES6)
- Ability to understand business requirements and translate them into technical
requirements - Good verbal and written communication skills
- Excellent analytical and problem-solving skills.
- Strong ability to drive end-to-end service design from usability and experience
perspectives. - Working knowledge of ADA and designing for users with unique physical and mental
challenges.
Desired Skills:
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly-responsive user interface components using React
concepts. - Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates
Codal is searching for a highly experienced developer that specializes in the Angular framework. With unmatched expertise in web & app development, our ideal candidate will create rich, interactive front-end solutions that fulfill our clientele’s business requirements and further their brand’s mission. In addition to superior Angular skills, applicants must be extremely well-versed in using HTML, CSS, and JavaScript to create both adaptive and responsive digital solutions.
What you’ll be doing:
- Building and top-notch user interfaces using JavaScript and the Angular framework.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Using the latest front-end technology, creating adaptable interfaces for online apps.
- Leading with product-analysis tasks and conducting performance tests.
- Collaborating with other cross-functional teams to ensure high-performance of applications
- Making complex technical and design decisions for AngularJS projects.
- Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
- Conducting performance tests.
- Consulting with the design team.
- Ensuring high performance of applications and providing support.
What it takes to excel:
- Bachelor's degree in computer science, computer engineering or similar.
- Previous min 4 year work experience as an angularJS developer.
- Must have strong TypeScript and JavaScript knowledge
- Must have knowledge of implementing complex Angular JS applications, directives, controllers, services, pipes, guards.
- Should be comfortable with RxJS and Angular CLI
- Knowledge NGRX or Redux
- Experience with RESTful services.
- Knowledge of Automated testing (unit/integration/etc.) (Karma & Jasmine,etc.)
- Knowledge of HTML, CSS and server-side pre-processing platforms such as SASS or LESS.
- Proficiency with Git source control.
- Excellent communication skills.
- Critical thinker and good problem-solver.
Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.
The technology platform implements functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities.
The application technology architecture comprises of the following:
o a Python Django web application with NGinx and Gunicorn
o PostgreSQL database
o A React Android and Web app
o Rest APIs which interact between the Android app and the Django webserver
Our vision at Mentor To Go is to provide career mentorship to young people anywhere, anytime across the length and breadth of India.
We are looking for a frontend software developer who is passionate about using web technologies to solve social problems and creating experiences that are elegant and effective. You will own the front end development of features of the Mentor To Go web and mobile platforms, from conceptualisation through design and testing. You will work closely with other developers,the technical project manager, and the program operations team. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. You must have the ability to succeed in a fast paced environment, where success is dependent on your ability to collaborate with cross-functional team members in a positive, productive, and transparent way.
Minimum requirements
- Bachelor’s degree in engineering preferably CS or related discipline
- 3+ years experience with the development of applications for Android, iOS and web preferably using React Native/ReactJS
- Experience working in Unix/Linux environments
- Experience with a complete mobile software development life cycle
- Strong written and oral communication skills
- Familiarity with version control software such as Git
Desired requirements
- Strong written and oral communication skills
- Ability to participate in technical discussions and help make technical trade-offs
About Mentor Together
https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.
http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.
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Candidate must be familiar with the javascript tech stack
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NodeJS or ReactJS or AngularJS knowledge is desired
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SQL and NoSQL database hands-on production grade experience is desired
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Candidate should be familiar with the version control system and working in a team
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Working experience with Message Queue, Mirco service architecture, Docker containers would be a great advantage.
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Experience designing and developing complex systems that can handle variable load would be an added advantage
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Familiarity with AWS services, deploying and managing workloads would be advantageous











