Service Centre Advisor

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Technical Requirement :

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Strong knowledge in SQLite Database

- Experience in designing and developing custom controls for Android.

- Solid foundation in data structures, algorithms, and object orientation design.

- Capabilities to write and execute unit test cases.

- Independent researching, solution finding, analysis and problem solving skills and capabilities.

- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.

- Should have knowledge of Kotlin

- Should have experience in MVC / MVVM Architecture.

- Good in Analytics and Communication

• Should guide store visitors and sell the products.
• Responsible for all stores functions.
• Shall be responsible for maintaining all store records.
• Preparation of stocks statements.
• Preparation of Purchase Orders.
• Day to day issues and receipts, ledgers, stock statement reports and DMR
• Preparation of Daily & Monthly Consumption Report.
• Checking of received Material with invoice and purchase order.

Required Skills:

• Should have computer Knowledge
• Good listening, presentation and decision making skills

Desired Candidate Profile

• A team focus with strong collaboration and communication skills
• Exceptional ability to quickly grasp high-level business goals, derive requirements, and translate them into effective technical solutions
• Exceptional object-oriented thinking, design and programming skills (Java 8 or 11)
• Expertise with the following technologies : Data Structures, Design Patterns ,Code Versioning Tools(Github/bitbucket/..), XML, JSON, Spring Batch Restful, Spring Cloud, Grafana(Knowledge/Experience), Kafka, Spring Boot, Microservices, DB/NoSQL, Docker, Kubernetes, AWS/GCP, Architecture design (Patterns) Agile, JIRA.
• Penchant toward self-motivation and continuous improvement; these words should describe you: dedicated, energetic, curious, conscientious, and flexible.

What we're looking for

• An experienced Software Engineer with a love for Web products
• demonstrated ability to contribute individually as well as in a team.
  If you love spending time on Hackernews/Github and love experimenting with latest technologies, this might be the role for you.

Responsibilities

• Own the development of product features end-to-end including scoping, architecting, coding, testing, and rolling out features
• Work closely with PMs, designers, and other engineers to ideate solutions to user problems
• Become an expert in your product area and our tech stack Make improvements to developer productivity through process / code improvements and mentorship
• Work in a distributed team

• 2+ years of experience designing and building complex JavaScript web based software systems
• Demonstrable Full Stack development experience with Angular or React and Node.JS in Typescript.
• Knowledge of multiple modern computer languages and frameworks with an understanding of using the right technology for the right purpose
• Experience with remote development teams working on the same platform
• Experience with writing testable code and driven by best practices Agile development process knowledge/experience
• Bachelor’s degree in Computer Science or related field

Responsibilities

• Server Side Programming Languages: PHP & Laravel (MUST)
• Framework: Express, Sails.js, Laravel, Node.js .
• Web Server technologies: Apache, Nginx.
• Database creation and integration: MySQL (MUST), PostgreSQL, MongoDb.
• Cloud computing integration e. g., public cloud providers like Amazon Web Services, or private cloud environments.
• Integration of user-facing elements developed by front-end developers with server side logic.
• Optimisation of the application for maximum speed and scalability.
• Implementation of security and data protection.
• Design and implementation of data storage solutions.
• Creating database schemas that represent and support business processes.
• Setup and administration of backups.
• Management of hosting environment, including database administration and scaling an application to support load changes

    Requirements

• Knowledge of presenting data in different formats
• Bachelor's degree or equivalent experience in Computer Science with minimum 5+ years of industry experience.
• Technical depth across multiple languages.
• Able to meet deadlines.
• Leadership experience.
• Strong communications skills.
• Proficient in writing REST APIs.

Mandate Skills:- Appium, Java

Responsibilities:

• Should have hands on experience Java have flexibility to learn new programming languages, tools & can build PoC around them
• Should have hands on experience on Functional Testing (UI, Mobile, API), Regression Testing, Testing Web Services/API (Postman/Swagger/YAML)
• Experience on load testing/performance testing is good to have
• Should have hands on experience with API testing tools like ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
• Should have hands on knowledge in writing PL/SQL's to collect and verify test data and should have worked on relational databases.
• Must have knowledge on setting up test automation pipeline in CI/CD tools like Jenkins, Teamcity, and Azure DevOps etc.

Desired profile:

• Should have excellent communication skills and should be able to handle communications independently and confidently with business and development teams.
• Should have good documentation skills & experience in defining and publishing key quality metrics and governance around it.
• Experience with Test Management tools like Atlassian JIRA, TestRail will be a plus.
• Experience working in Agile software development

Key Skills

• Java, C#, JavaScript & have flexibility to learn new programming languages
• Designing Proof-of-Concepts (PoC) & Test automation architecture/framework
• Automation Testing (UI, Mobile, API, dB)
• PL/SQL , MS-SQL Server
• API testing tools like RestAssured, RestSharp, ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
• CI/CD tools like Jenkins, Teamcity, and Azure DevOps etc.
• Open Source tools - Appium.