Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Remote
Work Mode: Work From Home
Years of Exp:
8+ Years of Salesforce Development Experience
2+ Years in Salesforce Technical Lead Role
We are seeking a highly experienced and hands-onSalesforce Lead Developer to lead enterprise Salesforce initiatives across Sales Cloud, Service Cloud, CPQ, integrations, and platform modernization programs.
The ideal candidate is a strong technical leader with deep Salesforce platform expertise, proven experience managing development teams, and the ability to architect scalable solutions for complex business environments. This role requires ownership across the full delivery lifecycle — from solution design and technical governance to deployment and stakeholder management.
You will work closely with architects, product owners, business stakeholders, and cross-functional teams to drive successful Salesforce implementations while mentoring developers and enforcing engineering best practices.
Key Responsibilities:
Technical Leadership
Lead Salesforce development teams across multiple projects and initiatives.
Provide technical direction, architecture guidance, and code review oversight.
Drive best practices for Salesforce development, deployment, and governance.
Mentor and coach junior and mid-level developers.
Collaborate with Solution Architects and business stakeholders to define scalable technical solutions.
Salesforce Solution Development
Design, develop, and implement enterprise Salesforce solutions using:
· Apex
· Lightning Web Components (LWC)
· Salesforce Flow
· Visualforce
· SOQL/SOSL
· REST/SOAP APIs
Build reusable frameworks and scalable platform components.
Develop custom business logic and UI solutions to support business operations.
Platform Optimization & Modernization
Analyzeexisting Salesforce orgs andidentifyopportunities for optimization and refactoring.
Lead modernization efforts including:
Migration from Workflow Rules/Process Builder to Flows
Trigger consolidation and optimization
Code refactoring and technical debt reduction
Governance and performance improvements
Ensure platform scalability, maintainability, and compliance with Salesforce best practices.
Integration & Enterprise Systems
Lead integration efforts between Salesforce and third-party enterprise applications.
Design and implement API-based integrations with billing systems, analytics platforms, ERP systems, and customer service tools.
Ensure secure and reliable integration architecture.
Sales Cloud, Service Cloud
Lead implementation and enhancement initiatives across:
· Sales Cloud
· Service Cloud
· Salesforce CPQ/ Salesforce RCA
Support lead-to-cash, quote-to-order, case management, and customer support processes.
Configure Omni-Channel routing, service consoles, and automation workflows.
Delivery Management
Participate in estimation, sprint planning, and technical solution discussions.
Oversee deployments, release management, UAT support, and production stabilization.
Ensure high-quality deliverables through proper testing and review processes.
Collaborate within Agile/Scrum delivery models.
Required Skills:
· Core Salesforce Expertise
· Strong hands-on experience with:
· Apex Development
· Lightning Web Components (LWC)
· Salesforce Flow
· Visualforce
· SOQL/SOSL
· Salesforce APIs & Integrations
Deep understanding of:
· Salesforce governor limits
· Security & sharing model
· Order of execution
· Enterprise design patterns
Experience with:
· Sales Cloud
· Service Cloud
· Salesforce CPQ/ Salesforce RCA
· Omni-Channel
· Data migration and deployment tools
· Leadership & Collaboration
· Proven ability to lead development teams and mentor engineers.
· Strong stakeholder communication and client-facing skills.
· Ability to drive technical discussions and architecture decisions.
· Strong problem-solving and analytical capabilities.
· DevOps & Delivery
· Experience with Salesforce deployment and CI/CD tools.
· Familiarity with Git/version control and release management practices.
· Experience working in Agile/Scrum environments.
Preferred Qualifications:
Salesforce Platform Developer I Certification
Salesforce Platform Developer II Certification
Salesforce App Builder Certification
Additional Architect or Consultant certifications are highly preferred
Preferred Experience:
Candidates with the following experience are strongly preferred:
Enterprise-scale Salesforce implementations
Large org refactoring and optimization programs
CPQ/ RCAimplementations
Complex API integrations
Migration from code-heavy environments to Flow-first architecture
High-volume data processing environments
Service console and customer support optimization projects
Analytics/CRM Analytics integrations
JavascriptSolution Engineer
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● Serve as the primary resource during the client implementation/onboarding phase
● Identify, document, and define customer business and technical needs
● Develop clear user documentation, instructions, and standard procedures
● Deliver training sessions on solution administration and usage
● Participate in customer project calls and serve as a subject matter expert on solutions
● Coordinate tasks across internal and client project teams, ensuring accountability and progress tracking
● Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer activities
● Translate business requirements into technical specifications for product configuration or enhancements
● Collaborate with global team members across multiple time zones, including the U.S., India, and China
● Build and maintain strong customer relationships to gather and validate requirements
● Contribute to the development of implementation best practices and suggest improvements to processes
● Execute other tasks and duties as assigned
Note: Salary offered will depend on the candidate's qualifications and experience.
Required Skills & Experience
● Proven experience leading software implementation projects from presales through delivery
● Strong organizational skills with the ability to manage multiple detailed and interdependent tasks
● 2–5 years of experience in JavaScript and web development, including prior implementation work in a software company
● Proficiency in some or all of the following:
○ JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman
○ Embarcadero RAD Studio, Delphi
○ Basic SQL and debugging
○ SMS integration and business intelligence tools
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Docker
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Locations: Gurgaon
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- Collaborate with data engineers, developers, and stakeholders
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Python
FlaskKey Responsibilities:
1. Design and Development: Lead the design and development of web
applications using Python and Flask, ensuring code quality, scalability, and
performance.
2. Architecture: Collaborate with the architecture team to design and implement
robust, maintainable, and scalable software solutions.
3. API Development: Develop RESTful APIs using Flask to support front-end
applications and external integrations.
4. Database Management: Design and optimize database schemas, write efficient
SQL queries, and work with databases like PostgreSQL, MySQL, or NoSQL
solutions.
5. Testing and Debugging: Write unit tests and perform code reviews to maintain
code quality. Debug and resolve complex issues as they arise.
6. Security: Implement security best practices, including data encryption,
authentication, and authorization mechanisms.
7. Performance Optimization: Identify and address performance bottlenecks in
the application, making improvements for speed and efficiency.
8. Documentation: Maintain clear and comprehensive documentation for code,
APIs, and development processes.
9. Collaboration: Collaborate with cross-functional teams, including front-end
developers, product managers, and QA engineers, to deliver high-quality
software.
10. Mentorship: Provide guidance and mentorship to junior developers, sharing your
knowledge and best practices.
Qualifications:
Bachelor's or Master's degree in Computer Science, Engineering, or a related
field.
Proven experience (4-5 years) as a Python developer, with a strong emphasis on
Flask.
Solid understanding of web development principles, RESTful APIs, and best
practices.
Proficiency in database design and SQL, as well as experience with database
systems like PostgreSQL or MySQL.
Familiarity with front-end technologies (HTML, CSS, JavaScript) and related
frameworks is a plus.
Strong problem-solving skills and the ability to work in a fast-paced, collaborative
environment.
Excellent communication skills and the ability to work effectively in a team.
Knowledge of containerization and deployment tools (e.g., Docker, Kubernetes)
is a plus.
Java
Kotlin
Android DevelopmentApply only if you want to build India's Audible with us and improve lives.
We are a bootstrapped profitable company. And looking for people who take accountability and has owner mentality.
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MongoDBWe are currently hiring a Frontend developer for a startup in the B2C marketplace space based out of Mumbai. This startup is an Online Marketplace, that serves as a Discovery and Booking Platform for Kids’ Activity Classes. Operations were launched in November 2019, and have over 20KParents and 500+ educators listed on our Platform across the major Tier-I and Tier-II cities in India.
Platform details are listed below :
- A SaaS platform for educators to simplify the management of their classes and
workshops. Educators get access to a dashboard and use our Class Management tool
to create listings, view registrations, manage bookings and payments. The dashboard
also provides analytics for teachers to track visitor traffic, see drop offs and
understand which social media channel generates maximum ROI for them.
- Discovery & Booking Platform for parents so that they can search, view and book
classes and workshops for their children.
Top 2 role must have’s
- You should have REACT JS experience of building a product
- You should be willing to work in a very early stage startup( Not funded yet)
Tech skills required for this role:
- Front end design in REACT JS at least 1.5 years
- AWS server
- Mongo Database
- API's written in Nodejs
- Role/Level: AR Analyst- Process Analyst (PA)/ Sr Process Analyst(SPA)
- Notice period: Immediate joiners preferred (do not submit profiles who’s salary expectation if above 4.6 LPA fixed)
- Experience: 1+ years(for PA)/2+ years (for SPA)
- Location- Bangalore, Bannerghatta Road, Arekere gate & Chennai
- Must have:
Accounts receivable, AR calling, Denial management.
Process: Voice.
Job Description
● Solicits and maintains network of prospects
● Sells products and/or services and develops new account relationships
● Initiates contact with prospective customers to sell targeted products
● Demonstrates and showcases capabilities of the products/platforms
● Works as a member of a sales team to sell assigned products or services to identified
key accounts
● Demonstrates product knowledge including various solutions, markets and competitive
intelligence
● Prepares and presents proposals to clients utilizing company resources and tools.
● Negotiates, structures and closes "deals" that meet customer expectations and
company ability to deliver; utilizes appropriate company resources per the resources
plan to provide product marketing support or specialized product sales expertise
● Assists in the development of sales plans and strategies.
● Meets sales goals and objectives.
● Other related duties assigned as needed
Education requirement
● Bachelor's degree or the equivalent combination of education, training, or work
experience
General knowledge, skills & abilities
● Good experience and understanding of rewards, incentives and gift card industry
● General knowledge of Human Capital Management, Compensation and Benefits
platforms including systems and applications
● Requires expert negotiation and communication skills, both written and verbal
● Requires solid decision-making and problem solving skills
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● Ability to remain calm under various levels of pressure
● Ability to show established track record of involvement in industry trade groups preferred
● Requires the ability to establish and maintain effective working relationships with all
levels of management (internally/externally), employees, clients and public
● Travel will be required
company job level description
● 5 to 10 years field sales experience in a similar industry
● Needs to be a self-starter working with minimal supervision
● Mid-level quota carrying position with a career path to a sales leadership role
● Decisions are made within established policies and standard practices
● Learns to use professional concepts
● Applies company policies and procedures to resolve routine issues
● Is required to have good knowledge of company products and services
● May have own territory or work on a team
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
concepts, yet maintain the quality of content, interact and share your ideas and have loads of
learning while at work. Work with a team of highly talented young professionals and enjoy the
benefits of being at company.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF,
Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and
Compass.company works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners, or consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will
wait for a reasonable time of around 3-5 days before we screen the collected applications and
start lining up job discussions with the hiring manager. We however assure you that we will
attempt to maintain a reasonable time window for successfully closing this requirement. The
candidates will be kept informed and updated on the feedback and application status
Adobe IllustratorCreatives/presentations
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- Collaborate with stakeholders and product managers
- Conduct user research, conceptualize user flows and wireframes
- Design prototypes and high fidelity mockups
- Analyze user interface problems and create design solutions that meet measurable business goals and requirements
- Create user-centred designs by considering market analysis, customer feedback technical constraints/opportunities and usability finding
- Work closely with the business team to develop user scenarios, storyboards, and high-level requirements
- Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
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- Develop and maintain detailed user-interface specifications
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Qualifications & Skills:
- Willingness to work in a fast-paced environment
- Relevant work experience in designing consumer products
- An impressive portfolio/website/blog
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- Exhibits initiative and demonstrates the ability to function independently
- Being open to feedback, and willingness to implement changes based on feedback and requirements
- Knowledge of software such Figma, Sketch, Adobe Photoshop, Adobe Illustrator, Interaction Design - Adobe after effects or principle, Invision, Marvel or any other software used for making prototypes
NodeJS (Node.js)React.js
Elastic SearchAmazon Web Services (AWS)We are now looking to onboard an exceptional Fullstack Developer on our team at a Senior Software Engineer/ Engineering Lead level. They will be an integral part of our technology function and work on challenging, cutting-edge problems, and contribute to the solution design and development for various software systems and subsystems. They will develop new and interesting products for our B2B users and will work with the best minds in the industry. They will also be required to lead, hire, and set up a team to meet our product objectives.
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- A team of aces, from top-tier schools and startups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
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- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them.
- ESOPs
If this is something that interests you, let's talk.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon