Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Organization
At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners! We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong.
About the Founder & CEO - Neelakantha Bhanu
Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same directions. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.
He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.
Website - https://www.bhanzu.com/
Location - HSR Layout , Bangalore
Job Description:
Roles and Responsibilities:
● Willing to familiarise yourself with the company's vision and mission seeking
● to accomplish set goals and objectives
● Collating and maintaining client information in the CRM database
● Make calls to clients and respond to callback requests
● Email & whatsapp conversations with potential leads
● Make potential leads understand our courses
● Convert potential leads into customers
● Learning & using our customer relations management software & others
● Related computer softwares
Requirements:
● Excellent written and verbal communication skills
● Laptop is mandatory
● Willing to work in a startup environment (fast paced)
● Willing to work 6 days a week.
Job Title: Assistant Coordinator & CRM Executive
Location: Faridabad
Department: Operations / Customer Relations
Reports To: Director/MD
Job Overview:
We are seeking a dynamic and detail-oriented Assistant Coordinator & CRM Executive to join our team. The ideal candidate will be responsible for supporting day-to-day operational activities, ensuring smooth internal coordination, and managing customer interactions through our CRM system. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.
Key Responsibilities:
Assistant Coordination:
Assist in organizing and coordinating daily operations, meetings, and schedules.
Liaise with different departments to ensure smooth workflow and timely task completion.
Prepare reports, presentations, and other documentation as required.
Follow up on project timelines, task completion, and departmental coordination.
Maintain proper filing, documentation, and tracking of internal communications.
Manage and maintain the company’s CRM database with up-to-date client information.
Handle incoming customer queries, issues, and feedback via calls, emails, and CRM tools.
Track customer interactions and ensure timely follow-up and resolution.
Generate CRM reports and assist in analyzing customer trends and insights.
Support marketing and sales campaigns through CRM-based communications.
Ensure data accuracy and assist in CRM automation processes.
Key Skills Required:
Strong written and verbal communication skills (English & Hindi preferred).
Hands-on experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot) preferred.
Proficient in MS Office (Word, Excel, PowerPoint).
Excellent organizational and coordination skills.
Ability to multitask and prioritize effectively.
Attention to detail and a proactive problem-solving approach.
Educational Qualification:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
1–3 years of experience in a similar role (Assistant, Coordinator, CRM Executive, or Admin Support).
Work Environment:
6-day working
Office-based role with coordination across departments and client-facing responsibilities.
We are hiring for Export logistics Manager for Karnal who shall be responsible to handle end to end logistics cycle
HTML/CSS
Javascript5+ years of experience in Content Management Systems in general, with at least 3+ yrs. of specific Sitecore experience required. Sitecore 8.X+ experience is ideal.
· Bachelor's in computer science, software engineering or similar
· Hands-on Sitecore development experience.
· The .NET Framework including Visual Studio, C#, and ASP.NET MVC with an understanding of the basics of front end technologies.
· Client-side browser technologies including JavaScript, CSS, and HTML, Responsive Web Design, JQuery and other front end development tools. Experience with Agile methodologies
· Experience with REST, Web Services, Web application frameworks
· Experience with build automation tools
· Experience in TDD and software testing frameworks
· Knowledge of IDEs and source control management (ideally TFS, GIT, SVN or similar)
· Strong adherence to a consistent delivery methodology and associated deliverable generation
them peace of mind on every transaction they make with us! OLX Group is a global product and tech
company with 19 brands, +5000 people, 45 countries and one mindset - customer first. Every month
350 million people use our trading platforms. We estimate that 17 million things are exchanged on our
apps and platforms every single month.
And this is not enough! OLX Group is part of Prosus, a global internet group and one of the largest
technology investors in the world! With this we combine the spirit and agility of a startup with the
maturity that comes from being part of a 100-year-old company.
What you will be doing :
• As a SDET for OLX Autos Dealer Experience Team, you'll get the chance to work with an
internationally diverse group of smart people and have the liberty to implement and improvise
automation suits with your ideas and processes in your very own team with us.
• You'll work in a company that brings together classifieds and offline car-sales, helping to
disrupt the way cars are being sold on a global scale. The role is really exciting as it is both
functional and automation.
• You’ll be working with a cross functional pack and QA chapter to shape high quality culture of
android/ios/web apps with product and design experts.
• You’ll be contributing to feature acceptance scenarios right from planning to go-live. Develop
functional understanding and drive the automation lifecycle (develop-review-maintain) for
native and web apps.
Who we’re looking for:
Must Have :
• Strong Engineering Automation and Functional Quality background with at-least 2 years in the
industry.
• Track Record of any programming language and simple constructions (JavaScript preferable.
Java/Python/Golang is a good to have).
• Past active role in working with agile (scrum/kanban) development and delivery processes.
• Very good understanding of QA principles / test design techniques (e.g. boundary values
analysis , equivalence partitioning, state transition, model based testing etc).
• Should have experience with tools like Jira, TestRail.
• In-depth experience with one or more test automation frameworks using Selenium, Appium or
other automation stacks.
• Knowledge of test automation patterns (ex: Page Object), Understanding of GoF patterns is
beneficial.
• Working with APIs and native android or ios clients.
• Engineering Mindset with the ability to translate from functionality to test scenarios covering
corner cases.
Good to have :
• Experience with high traffic websites and 24/7 operation.
• Hands-on experience with both white box and black box testing.
• Experience in CI / CD, infra strack knowledge (docker, K8s, public clouds).
• Familiar with Microservices vs Monolithic architecture.
What we’ll give you:
• Unique opportunity to become a part of an international team of top engineers learning from
one another and contributing to the global OLX Group success.
• Phenomenal place to learn and develop within a fast growing, global classifieds leader which
opens further career opportunities in the diverse world of OLX.
• Great Perks as a baseline, including opportunity to go for courses and conferences.
• A workplace where trust, empowerment and feedback are valued; a positive and inspiring
working atmosphere.
• Office in the city centre of Gurgaon
• Flexible working hours and the option to do home office.
• Mentoring; personal branding support focused on leadership; diverse career opportunities.
• Access to an online learning platform with 20.000 online courses for coding, management
techniques, languages and many more.
What you'll need to know about us:
• OLX Group is a global product and tech company, operating in more than 40 countries under
17 market-leading brands such as Avito, letgo, OLX, Property24, AutoTrader and more.
• We’re a team of 5,000+ ambitious, curious people building online marketplaces that are used
by over 330 million people every month to buy and sell almost anything, promoting prosperity
within local communities.
• We are proud to be different, and we work differently too. We combine the spirit and agility of
a start-up with the maturity that comes from being part of a 100-year-old company.
• We are allergic to corporate interference and we love to operate in exotic and challenging
markets! We improvise, experiment and push each other further.
OLX Group is a Naspers company, a global consumer internet group and one of the
largest technology investors in the world. Around a fifth of the world’s population improve their daily
lives by using the products and services from companies that Naspers operates and invests in.
Our Mission
We empower people to upgrade their lives by making it easy for one billion people to exchange goods
and services through products and services customers love.
If you are as excited as us about this position and our company, we hope you join us! If you’d like to
learn more about the OLX Group take a look at the other parts of our website. And remember, we are
an equal opportunity employer
Go Programming (Golang)
Ruby on Rails (ROR)
Ruby
Python
Java Manage development of highly scalable ecommerce application and platform
Manage release planning and execution, deployment, DevOPs and production
environment
Provide technology thought leadership
Build and mentor high performance teams
Experience / Skills Required:
B.Tech in Computer Science/MCA with 7+ years of progressive industry experience
3+ years of technical management experience
Must be passionate about building “world class software”
Strong experience in building high performance teams – hiring, mentoring and retaining top talent
Strong experience with web and mobile technologies
Strong experience in building highly scalable systems
Strong experience with leveraging OpenSource tools and platforms
Strong experience with RDBMS and NoSQL systems
Prior to being in technical management role – must have had strong development background and
architected scalable server systems
Must have experience with agile planning and delivering short release cycles (bi-weekly releases)
Experience with BigData technologies a great plus
Experience with DevOPs tools and technology a great plus
Experience with AWS cloud a great plus
Experience in building ecommerce or SaaS products a great plus
Experience in software product companies and startups a great plus
Experience with managing user interface design/development a great plus
Experience with LAMP, Python a great plus
Must have excellent communication (verbal & written), interpersonal, leadership, and problem
solving skills
Must be able to thrive in fast paced environment
React.js- Hands-on design and coding are mandatory.
- Design and develop new features and functionality for a consumer e-commerce product with rich UI content.
- 5+ years of experience in building single-page applications using modern JS frameworks.
- Expertise in React JS, ES6, HTML5, SCSS, and related technologies.
- Experience building front-end for products from scratch.
- Experience in building REST API, preferably using .Net Web API.
- Should have good experience with application design, implementation, maintenance, diagnosing/correcting issues, and maintaining compliance with industry security standards under minimal direction.
- Research and evaluate new software, frameworks, and techniques to provide recommendations to the division.
- Implement defect free quality code by writing appropriate unit-tests and regression tests.
- Should possess excellent Interpersonal and communication skills.
- Bachelor's degree in Computer Science or a technical field.
C#
C++
.NETC
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Full Stack Developer - Averlon