Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Pune - Hybrid
Experience: 8+ Years
Role Overview
We are looking for a Lead Data Engineer with strong hands-on expertise in AWS-based Big Data platforms. The ideal candidate should have extensive implementation experience in designing and building scalable data pipelines, mentoring engineering teams, and driving technical delivery. Databricks exposure is mandatory, while deep implementation experience in Databricks is not essential. Candidates with HBase experience will be preferred.
Key Responsibilities
- Design, develop, and maintain scalable data pipelines and ETL/ELT solutions on AWS.
- Build and optimize Big Data applications using Spark/PySpark, HBase, Hive, Kafka, and related technologies.
- Work with AWS services such as S3, Glue, Lambda, IAM, and CloudWatch for cloud-native data engineering.
- Lead technical implementation, mentor engineers, conduct code reviews, and drive engineering best practices.
- Ensure data quality, performance optimization, CI/CD adoption, and production support.
Required Skills
- Strong hands-on experience with AWS (S3, Glue, Lambda, IAM, CloudWatch)
- Apache Spark (PySpark/Scala) and Big Data ecosystem
- Databricks exposure (mandatory)
- HBase (strongly preferred)
- Python or Java, Advanced SQL
- ETL/ELT development and Data Warehousing concepts
- Apache Airflow or similar orchestration tools
- Git, CI/CD, Performance Tuning, and Data Quality
Good to Have
- Kafka / Spark Structured Streaming
- Hive, Impala, Hadoop ecosystem
- Delta Lake / Lakehouse concepts
- Snowflake or other modern cloud data platforms
Experience Required
- 8–14 years of Data Engineering experience with strong AWS implementation expertise.
- Proven experience leading technical delivery and mentoring engineering teams.
- Strong understanding of enterprise-scale data platforms and Big Data architectures.
- Ability to collaborate with architects, stakeholders, and cross-functional teams to deliver scalable solutions.
NOTE: Final Technical round is mandatory to be taken F2F from Pune, office.
About the Role
We are seeking a detail-oriented and analytical Sales Operations Intern (BDR Support) to assist with CRM management, data quality initiatives, company research, and sales database maintenance. This role is ideal for students or recent graduates interested in sales operations, business development, CRM systems, data management, and revenue operations.
The intern will work closely with the Business Development, CRM, and Business Operations teams to ensure accurate, organized, and high-quality sales data that supports prospecting and business growth efforts.
Key Responsibilities
CRM Management & Data Maintenance
- Create, update, and maintain contact and company records within the CRM.
- Ensure records contain all required fields and comply with CRM data standards.
- Add notes, activities, ownership information, tags, and other relevant details accurately.
- Monitor CRM data quality and maintain database hygiene.
Company Research
- Research prospective companies and collect relevant information, including:
- Company website
- Location
- Industry
- Assets Under Management (AUM), where applicable
- Company size and key business information
- Verify information from reliable sources before entering it into the CRM.
Contact Research
- Identify and verify decision-makers and relevant stakeholders.
- Research contact names, job titles, email addresses, and professional profiles.
- Locate and validate LinkedIn profiles and other publicly available information.
Data Quality & Validation
- Review CRM records for completeness, accuracy, and consistency.
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Duplicate Management
- Identify duplicate company and contact records.
- Merge and clean duplicate records following established CRM procedures.
- Maintain a clean and organized database.
CRM Operations Support
- Assist with:
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- CRM filtering and segmentation
- Mass updates and bulk record management
- Reporting and data organization projects
- Support CRM optimization initiatives as assigned.
Sales Intelligence & ICP Research
- Learn and understand the organization's Ideal Customer Profiles (ICPs).
- Evaluate whether companies and contacts align with target customer criteria.
- Support lead qualification and database enrichment activities.
Documentation & Process Compliance
- Follow documented CRM and sales operations procedures.
- Escalate issues or uncertainties to appropriate stakeholders (CRM Team, Business Operations, Managers).
- Maintain confidentiality and data security standards.
Key Skills
- CRM Management
- Data Entry & Validation
- Lead Research
- Company Research
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- Data Quality Control
- Problem Solving
- Attention to Detail
- Business Research
- Sales Operations Support
- Time Management
Required Qualifications
- Currently pursuing or recently completed a degree in Business, Marketing, Sales, Information Systems, Data Analytics, or a related field.
- Strong attention to detail and organizational skills.
- Excellent internet research and analytical abilities.
- Strong written communication skills.
- Comfortable working with spreadsheets and data.
- Ability to follow processes and maintain data accuracy.
- Proficiency in Microsoft Excel or Google Sheets.
Preferred Qualifications
- Familiarity with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
- Understanding of B2B sales, lead generation, or business development processes.
- Experience with LinkedIn research and professional networking platforms.
- Knowledge of data validation and quality assurance practices.
Greeting from DevCare Solutions!!!
Job Description:
We're looking for an experienced US Healthcare Recruiter to join our team. The ideal candidate should have a stable profile and prior experience with RN, LPN, LVN, CNA,STNA roles. This on-site position offers flexibility and a dynamic work environment. Functional Area: IT – Software Candidate Requirement Position: US Healthcare Recruiter
Location: Chennai (On-Site - WFO)
Experience: 0.6-3 Years
Requirement: US Healthcare experience is a must. Experience: 1 - 3 years Qualification: Graduate in Education
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provided in the company
www.devcare..com
Adobe IllustratorProvide creative ideas and designing using Adobe Photoshop, Canva, Illustrator, Video Editing, Adobe Flash /Make effective graphics as per company's requirements
Developing unique and attractive content to promote our products/services
Writing, reviewing and editing creative copy
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Swift
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Experience : 3 To 5 Years
Salary 25% hike on current salary
Sr. Accountant Manager
Pune, India
Full-Time
Job brief:
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Senior Account Manager
Responsibilities:
- Following up on leads and winning new clients.
- Developing and implementing strategic plans to manage and grow accounts.
- Retaining clients and building strong, trusting relationships. Understanding client needs and identifying new business opportunities within your portfolio.
- Providing superior customer service and ensuring client satisfaction. Communicating and coordinating with internal teams to deliver solutions.
- Identifying opportunities for improvement and proposing new tools and processes.
- Supporting sales teams to improve their performance and reach targets. Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
Requirements and Skills:
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.
Required skills in MOU, MSA, and SOW. Preparation of Timesheet.
Additional Information:
No. Of positions:- 01
Job Location- Kalyani Nagar, Pune. Salary:- As per company's norms. Immediate Joiner.
Thanks & Regards
Sakshi Kulkarni
Associate – Recruitment.
LinkedIn- https://www.linkedin.com/in/sakshi-kulkarni-292932229/">Sakshi Kulkarni | LinkedIn
Website: http://www.bohiyaanam.com/">http://www.bohiyaanam.com/
Bohiyaanam Talent Solutions
Achieving the monthly sales target
Diligently managing the unqualified and qualified leads
Detailing their previous day work in the morning meetings
Ensuring customer on-boarding process is fast and smooth
Engaging with the existing customers to provide valuable feedback about the product
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Lead a team to develop, standardise and localise content growth methodologies, KPIs and best practices to help and accelerate category teams' work to drive content diversification, growth and consistency.
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Cultivate content marketing strategies targeted at driving traffic, engagement, generating leads, delivering sales, retaining customers and building brand awareness.
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Ensure brand voice consistency across all content assets.
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Lead HK’s content strategy for priority content programmes across brands
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Develop and execute content strategies specific to the growth of in-house
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Provide consultancy and support for in-market teams on creator/ partner
management (frameworks, support models, content category focus etc).
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Act as the point of contact with external social & PR agencies
Skills and Experience
|
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Flutter
NodeJS (Node.js)The idea is to give users the easiet shopping experience of buying quality fashion from top local unbranded fashion retailers. Customers can use our app to discover and shop fashion from retailers and get their products in 24 hours and less.
Our platform is live on the playstore and we are looking to add mobile developers to our team.
You'll be doing:
- Work on implementing our front end for our application
- Working on new feature additions & experimenting
- Finding technical solutions for our business problems
Experience needed:
- Prior experience in Flutter, NodeJS, Firestore is important
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Thanks
Javascript
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We are looking to hire an experienced Magento Developer to build and maintain eCommerce websites for our clients.
Role Responsibilities:
●▪Meeting with the design team to discuss the needs of the company
●▪Building and configuring Magento 2x eCommerce websites
●▪Coding of the Magento templates
●▪Developing Magento modules in PHP using best practices
●▪Designing themes and interfaces
●▪Setting performance tasks and goals
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Requirements
Technical & Professional Requirements:
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●▪Experience with Magento modules and has customized the same
●▪Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL
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Strong attention to detail
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Service Line/Domain: Information Technology.
Benefits
- Good rate of pay . Developers have a higher starting wage bracket all around the world.
- The skills are transferable . The skills you acquire will never be out of use.
- Work anywhere . As a developer you aren’t limited to a particular region or country as 1’s and 0’s are understood everywhere.
- Comfortable Working Environment . Wherever you go, you’ll have an air conditioned office, fast internet and a powerful laptop. What more does a man need?
- Constant learning curve . You will only get better with passing time as you will be in sync with the technological changes.
- You can be as creative as you want . Each day you create something from nothing. The only thing that limits you will be your imagination.
- Maternity/paternity leave. Pursue career goals while growing your family.
- Professional development. Get opportunities for professional development, to master new skills and to grow into other roles.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon