Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Subodh Popalwar
Software Engineer, Memorres
Similar jobs
- Sourcing new sales opportunities through outbound channels.
- Responsible for generating and qualifying new sales opportunities/leads over the phone and via email.
- Lead generating with online platforms other than bidding portals.
- Source new Leads through outbound calls, messages and follow-up with the prospects.
- Understand client needs and requirements, Communication and closure with the help of presales and technical team.
- Research accounts, recognise key players and decision makers in targeted organisation.
- Achieve monthly, quarterly and yearly pipeline.
-------------------------------------------------------------------------------
communication above average is fine
must worked on upwork for 1 year
and ready to do the same
should have worked on mobile app development company
.NETJob Description:
The candidate should have an Engineering or BSc degree or/and relevant certifications from a reputable institute with 2-16 years of experience. He should be able to work independently and deliver results on schedule. He/She should have good team player skills to collaborate and lead, and share knowledge with others.
The candidate should be interested for a long term stable career to grow with our company and willing to work in 1 PM - 10 PM shift.
. Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 3-6 years.
. Must have good experience in Dot net core, MVC, C#, web api, Angular 2+ versions, HTML, CSS, OOPS.
- Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.
- Extensive experience in writing rest full API
- Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery
- Good to have experience in testing and debugging new programs using Firebug, Fiddler, Insomnia, and Postman Developer tools.
- Good in implementing the business rules in different layers like UI, services, and database.
- Should have 2-4 years’ experience in backend development
- Experience in service-based development using technologies such as Web API and RESTful services.
- Proficient in S/W Development life cycle, Database Designing, and Database creation.
- Proficient in writing clean, well-structured code with proper abstraction and reusability.
. Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements.
. Excellent Communication Skills
Company Profile:
i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:
- Managed IT Services
- Dedicated Web Servers Hosting
- Cloud Solutions
- Email Solutions
- Enterprise Services
- Round the clock Technical Support
i2k2 Networks Pvt Ltd.
Javascript
React.js
NodeJS (Node.js)
Python
Go Programming (Golang)Key Responsibilities
We are looking for a full stack developer who shall be responsible for implementation of software related projects of the firm. This will involve:
– Understanding existing services of the Company, the requirements of the project and be able to build the back-end coding structure along with front end dashboard, UI / UX for the full project. The person should be capable of building flexible coding to incorporate various user requirements, carry out user acceptance testing, fix bugs within agreed timelines.
– Dashboard Development: Swiftly conceptualizing, designing, and developing visually engaging and functional dashboards tailored to meet the firm's specific requirements within stringent timelines.
– Collaborative Approach: Work closely with stakeholders’ other team members, to understand dashboard requirements and ensure alignment with business objectives.
– API Integration: Explore and integrate dashboard APIs where applicable to enhance functionalities or enable custom integrations for a more comprehensive dashboard experience.
Key Skills Required
– Front-end Technologies: Proficiency in HTML, CSS, JavaScript, and expertise in UX/UI principles to enhance dashboard user interfaces and ensure responsiveness.
– Strong Backend Development Skills: Proficient in at least one backend language and understanding of backend frameworks to facilitate data integration and backend functionalities for dashboards.
– Strong SQL Skills: Ability to efficiently extract, manipulate, and analyze data using SQL queries from various databases to integrate into the dashboards.
– Dashboard Development Experience: Prior experience in rapid dashboard development, including designing, developing, and deploying dashboards within accelerated timelines.
– Being able to work independently, understand industry landscape and come up with innovative solutions to tackle various issues.
NodeJS (Node.js)
MongoDB
Spring BootNode.js Developer Responsibilities:
- Developing and maintaining server-side network components.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- At least two years of experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
Mandatory Skills
- Experience in Technical Writing/Information Development
- Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
- Experience developing enterprise systems software documentation for users and system administrators
- General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
- Excellent interpersonal, communication, and teamwork skills
- MS Word
Roles, Responsibilities
- Effectively collaborate with project stakeholders to scope ID work
- Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
- Independently research for relevant information and perform content reviews
- Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
- Follow recommended style and business guidelines; using approved templates
- Being technically savvy in the areas of documentation by being hands-on with new and current product features
- Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
- Delivering the work allocated in time and with quality including translations and documentation build packages
Python
Django
HTML/CSSTechnical Experience :
- 2-6 years of Python working experience
- Expertise in at least one popular Python framework /Django/ Flask
- Knowledge of object-relational mapping d
- Familiarity with front-end technologies JavaScript and HTML5
Key Responsibilities :
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs5 Improve functionality
Ruby
Ruby on Rails (ROR)Python
JavaJavascript● You have a minimum of 7 years of experience working on production systems at a
productcompany with a decent scale
● You have a deep understanding of design patterns, memory/performance optimization, and how to summarise and share knowledge
● You have experience developing software services and an understanding of design for scalability,performance, and reliability
● You have excellent experience in managing security, reliability, performance, maintainability, and scalability
● You have familiarity with microservice architecture, containers, and related technologies
● You have strong knowledge of software development fundamentals, including relevant backgroundin computer science fundamentals and agile development methodologies.
● You have a strong development experience in using modern web frameworks in
programminglanguages like Ruby on Rails, Python, Javascript.
● You have a strong understanding of relational databases and SQL and you practice test drivendevelopment
● Would be an added advantage if you have a passion for mentoring and helping people on your team grow and achieve their goals
● You are an excellent collaborator & communicator. You know that startups are a team sport. Youlisten to others, aren’t afraid to speak your mind and always try to ask the right questions.
● You are excited by the prospect of working in a distributed team and company.
● If you like to tinker and have hobby projects, send us links to your blog, github etc
Location: We are open to candidates working from anywhere in India/across the globe. At the moment, however, like most teams, we are fully remote.
Machine Learning (ML)
Deep Learning------------------------
Solve problems in speech and NLP domain using advanced Deep learning and Machine Learning techniques. Few examples of the problems are -
* Limited resource Speaker Diarization on mono-channel recordings in noisy environment.
* Speech Enhancement to improve accuracy of downstream speech analytics tasks.
* Automated Speech Recognition for accent heavy audio with a noisy background.
* Speech analytic tasks, which include: emotions, empathy, keyword extraction.
* Text analytic tasks, which include: topic modeling, entity and intent extraction, opinion mining, text classification, and sentiment detection on multilingual data.
A typical day at work
-----------------------------
You will work closely with the product team to own a business problem. You will then model the business problem into a Machine Learning problem. Next you will do literature review to identify approaches to solve the problem. Test these approaches, identify the best approach, add your own insights to improve the performance and ship that to production!
What should you know?
---------------------------------
* Solid understanding of Classical Machine Learning and Deep Learning concepts and algorithms.
* Experience with literature review either in academia or industry.
* Proficiency in at least one programming language such as Python, C, C++, Java, etc.
* Proficiency in Machine Learning tools such as TensorFlow, Keras, Caffe, Torch/PyTorch or Theano.
* Advanced degree in Computer Science, Electrical Engineering, Machine Learning, Mathematics, Statistics, Physics, or Computational Linguistics
Why DeepAffects?
--------------------------
* You’ll learn insanely fast here.
* Esops and competitive compensation.
* Opportunity and encouragement for publishing research at top conferences, paid trips to attend workshop and conferences where you have published.
* Independent work, flexible timings and sense of ownership of your work.
* Mentorship from distinguished researchers and professors.
asfs
fg
sadasdasdfasfasfdsgfdf
HTML/CSSRuby on Rails (ROR)NodeJS (Node.js)React.js
Follow CutshortSubodh Popalwar
Software Engineer, Memorres