Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Job Title: Salesforce QA Engineer
Experience: 6+ Years
Location: Bangalore
Work mode: Hybrid (2 days work from office) (Manyata Tech Park)
Job description:
6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.
Proven expertise in Salesforce particularly within the Sales Cloud module.
Proficient in writing complex SOQL and SQL queries for data validation and backend testing.
Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.
Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.
Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG.
You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications.
A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential.
Experience with CI/CD tools like Jenkins and version control systems like Git is preferred.
You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process.
Minimum 3 years of experience in Sales Cloud is required.
Proficiency in test automation using any tool (AccelQ preferred).
Hands-on experience with API testing.
Strong knowledge of SQL queries.
Manual testing experience with any third-party applications.(SAP, ERP,etc)
We are seeking a dynamic Social Media Marketing Manager to handle our brand’s social media presence and spearhead influencer marketing projects. The ideal candidate will be responsible for developing and executing social media strategies, engaging with audiences, and collaborating with influencers to enhance brand visibility and engagement.
Key Responsibilities:
Develop and implement social media strategies to drive brand awareness, engagement, and conversions.
Manage and optimize brand presence across platforms like Facebook, Instagram, LinkedIn, Twitter, and YouTube.
Plan and execute influencer marketing campaigns, building relationships with key influencers and content creators.
Create and oversee engaging content, including posts, stories, reels, and videos.
Monitor social media trends, competitor activities, and audience insights to refine strategies.
Analyze and report performance metrics, ensuring continuous improvement in engagement and reach.
Collaborate with internal teams, designers, and content creators to align branding and messaging.
Manage paid social media campaigns and optimize ad performance for maximum ROI.
Required Skills & Qualifications:
Experience: Minimum 4+ years in social media marketing and influencer management.
Strong understanding of social media algorithms, trends, and best practices.
Hands-on experience with tools like Meta Business Suite, Hootsuite, Buffer, and Google Analytics.
Proven track record of successfully managing influencer collaborations and partnerships.
Excellent communication, creative writing, and analytical skills.
Ability to work in a fast-paced environment and manage multiple projects effectively.
Job Overview:
A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.
Key Responsibilities:
- Technical Support: Provide first-level support for hardware, software, and network issues.
- Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
- Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
- Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
- Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
- User Assistance: Provide guidance and training to end users on IT best practices.
- Peripheral Support: Manage printers, scanners, and other office peripherals.
- Documentation: Maintain records of IT assets, support requests, and resolutions.
Required Skills & Qualifications:
- Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
- Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
- Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
- Problem-Solving: Strong troubleshooting and analytical skills.
- Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
- Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.
Work Environment:
- On-site or remote support depending on company policies.
- May require flexible hours or on-call support for urgent issues.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Job Title - Sr Software Developer
Location - Sector 5 , Salt Lake
Shift Timings - 2:15 PM to 11:30 PM
Week Off - All Sundays and Alternate Saturdays. Sat will be halfday
Job brief:
We are looking for a Senior Software Developer specializing in .Net to build software using languages and technologies of the .NET framework.You should be a pro with third-party API integration and application programming.
In this role, you should be able to write smooth & functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you.
Your goal will be to work with internal teams to design, develop and maintain software.
Job Responsibilities:
• Work in a development team to develop integrated ASP.NET applications.
• Write clean, scalable code using ASP.NET Framework, programming language (C#), and Rest API.
• Write SQL Server Queries and normalize SQL table structure.
• Revise, update,refactor and debug code.
• Improve existing software
• Develop documentation throughout the software development lifecycle (SDLC)
• Serve as an expert on applications and provide technical support
Job Requirements:
• Required at least 4 years of Software development using C# .NET.
• Good Knowledge of SQL Server, and design/architectural patterns for .NET Framework Web Application)
• Good Knowledge on Bootstrap, jQuery, HTML, CSS3 and XML
• Familiarity with architecture styles/APIs (REST, Web API, Json)
• Excellent troubleshooting and communication skills
• BSc/BA in Computer Science, Engineering, or a related field
CTC, Bonuses & Rewards: -
Salescom Services Private Limited is an equal opportunity employer in the local industry.Our operations and company visions are quite a niche and heavily focused on being massively successful operations engaged in next-generation sales & marketing wins, support, and information technology-enabled services & solutions. CTC for the right employee is not pre-defined as such however will be a best-fit match to the local industry standards. Come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit.
Interested candidates are requested to apply for this job
Python
Django
FlaskDesignation: Python/Django Developer (Backend)
Department: Software Engineering Team
Location: Whitefield (Bangalore)
Qualification: Any Computer (Graduate or Post Graduate)
Experience: 3+ years of relevant experience in building functional and efficient server-side applications using Python/Django with 2+ years of relevant experience in working with RDBMS.
Responsibilities:
- Help design and implement functional requirements
- Build efficient back-end features in Python
- Integrate front-end components into applications
- Manage testing and bug fixes
- Prepare technical documentation
- Collaborate with UX/UI designers to implement design into the code
- Coach junior team members
- Implement software enhancements and suggest improvements
Skills Required:
- Experience with Python frameworks (e.g. Django, Flask, FastAPI)
- Familiarity with Amazon Web Services (AWS) cloud technologies
- Excellent understanding of REST API Development and HTTP Methods
- Understanding of databases and SQL
- Good experience in working with RDBMS
- Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
- Knowledge of web stack - javascript, html, web frameworks like React.js is a plus
- Good understanding of Good Troubleshooting experience and exposure
- Ability to work with Jr engineers, mentor, guide and help them
- Enjoys coding and problem solving
- Good communication skills. Ability to express ideas clearly and concisely
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Salary: Upto 21LPA (Negotiable)
IMMEDIATE JOINING PREFERRED!
Vue.jsAngularJS (1.x)Angular (2+)
React.jsJavascriptIf you are highly passionate about creating prosperity, problem-solving, working with a purpose, and building a large brand, then this is the opportunity to make it the next big thing.
About Company
Good Good Piggy is a young start-up. In the first six months not only we reached Shark Tank, but also were pegged as Next Leader 2021 by Start up Review. The start-up is popularly aligned with BFSI network as well as the Education sphere, with a potential to expand in both industries.
‘Good Good Piggy’ is an Ed-FinTech start-up that encourages the new generation to
develop the life-skill of managing the entire money management equation digitally,
because the future of money is digital. We recognize the importance of reinforcing
good behaviour, habits and skills from a young age.
Backed by Favcy, Openbook VC, 1st Cheque, AWAKE, Women in Tech India, Power Angels Network, Mohali Angels, North Campus Angels
What's in it for you?
We understand that you can only crack a successful minimum viable product - by arriving at a minimum viable brand positioning and minimum viable growth. Yes in 1 year, we have all three checked and are now planning for our launch! We have customers waiting for the product as well as industry aligned to make it work! All we need is you to come in and close the gaps!
As a team member in Good Good Piggy, you will obsess to make sure we are up speed in technology. Joining the team means you will be responsible to create an ecosystem of talented folks who make the founding and/or extended teams. You should be at ease switching between the big-picture architecture mode and the get-hands-dirty detail-orientated mundane work mode to service our innovative customer proposition.
Job Description
We are looking for a Node.js Developer responsible for managing the interchange of
data between the server and the users. Your primary focus will be the development
of all server-side logic, definition, and maintenance of the central database, and
ensuring high performance and responsiveness to requests from the front-end. You
will also be responsible for integrating the front-end elements built by your co-
workers into the application. Therefore, a basic understanding of front-end
technologies is necessary as well.
Total Experience: 3 to 7 Years
Notice Period: 30-45 Days
Preferred Location: Delhi NCR
Role: Full Stack Developer
Industry Type: Ed-FinTech
Employment Type: Full Time, Permanent
Role Category: Software Development
Responsibilities
Expertise in designing back-end applications with Node.js
Experience in design and development of Full Stack applications using one or
more JS frameworks like ReactJS.
Setup/configure CI/CD pipeline leveraging AWS native services or traditional
tools (e.g. Jenkins, GitHub, Artifactory, SonarQube, etc)
Deploy applications on AWS platform leveraging AWS platform services like
EC2, EBS, S3, Code Artifact etc
Strong coding, data structures and algorithms skills
Maintain and configure MongoDB instances
Implementation of security and data protection
Skills And Qualifications
Must have worked in NodeJS
Good knowledge of JavaScript, CSS and HTML is a must.
Should have worked on ReactJS class-based and functional concepts
Knowledge of framework like NextJS, NestJs is an added advantage
Should be good at understanding project requirement and communication
skills
Experience developing desktop and mobile applications.
Understanding accessibility and security compliance
User authentication and authorization between multiple systems, servers, and environments
Working with Agile framework especially is necessary
Organizational and leadership abilities
Excellent communication skills
Problem-solving aptitude
Education
B.Tech/B.E./MCA or Equivalent
Person Fitment
A people person
Excellent attention to detail
Passionate about technology, with a general thirst for digital knowledge
Bright, motivated and driven
Positive thinker, with a can-do attitude
Reliable, flexible and cooperative
Honest and trustworthy
Candidate fit enhances when you show: Good understanding of/experience in building Neo-Banking/Education/Parenting Platforms.
Renumeration range: The compensation will also include a monthly salary based on discussion.
Benefits: When you join us, you get to share the vibe of working yet exploring off-beat India in the "Work from Anywhere" model as Founding Team Members. Secondly, we encourage Learning & Training with credits that can be utilised monthly. Not just that, we shall push you to have International mentorship so you are always upbeat in the market. What else? Feel free to suggest!
HTML/CSS
PHP
LaravelJavascript
Android Development
JavaAndroid Testingb) Retrofit ( Restful APIs integration)
c) Must have experience of using SQLite .
d) Kotlin experience is a plus.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon