
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Role Summary
Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.
Key Responsibilities
- Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
- Support and maintain enterprise integrations, message flows, and interfaces
- Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
- Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
- Conduct Root Cause Analysis (RCA) and provide permanent fixes
- Manage UAT testing, production deployments, and release activities
- Perform certificate renewals, patching, and vulnerability remediation
- Reprocess failed messages/transactions to ensure business continuity
- Update configuration properties (for example, UDP properties) in production
- Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
- Prepare Weekly and Monthly Service Reports (WSR/MSR)
- Provide on-call and weekend support as per rotation
- Debug message flows and optimize ESQL for performance improvements
- Support SOAP and REST-based integrations
- Work with monitoring tools to ensure alerting and ticket generation
- Collaborate with application teams, architects, and DevOps teams
- Ensure adherence to operational standards and best practices
Desired Experience
- Minimum 3+ years of hands-on experience in ACE / IIB support or development
- Experience supporting production-critical environments
- Exposure to Agile / Scrum delivery models
- Experience working in 24x7 support environments
- Strong documentation and communication skills
Role & Responsibilities
- Design, develop, and test new features in the application.
- Regular communication and collaboration with team members throughoutthe development process.
- Implement,test, and fix bugs in application features.
- Participate in fully agile Scrum deliveries as an active team member.
- Design, build, and maintain efficient and reliable C# and Angular code.
Ideal Candidate
- Strong full stack software engineer profile
- Mandatory (Experience): Must have 3+ years of experience as a Fullstack developer
- Mandatory (Backend): Must have strong backend developement experience in C#, .NET and building RESTful APIs
- Mandatory (Frontend): Must have hands-on frontend development experience in Angular 14+ and TypeScript/JavaScript
- Mandatory (Core Skill): Must have working experience in Elasticsearch/OpenSearch (Non-negotiable)
- Mandatory (DB): Exposure to SQL (Relational DBs) & NoSQL databases like MongoDB
- Mandatory (Caching): Must have experience in caching mechanisms (in-memory/shared cache) and database scaling techniques like sharding & replication
- Mandatory (Authentication): Familiarity with Identity Server4 and Git
- Mandatory (Engineering Practices): Must have experience writing unit tests and working in Agile/Scrum environments
- Mandatory (Architecture Exposure): Candidates should have experience working on microservices architectures, event-driven systems, or distributed systems
- Mandatory (Company): B2B SaaS companies
- Mandatory (Note 1): This is a hybrid role in Udyog Vihar, Gurgaon (3 days in-office)
- Mandatory (Note 2): Please make sure candidate has detailed experience about above skills set in resume
- Preferred (Skill): Familiarity with deployment processes and packaging libraries for NPM
Job Title: Content Editor
Location: On-Site
Experience Required: 3+ years
Employment Type: Full-time
Key Responsibilities
· Review, edit, and proofread content to ensure accuracy, clarity, and consistency
· Identify and correct grammar, spelling, punctuation, and formatting errors
· Ensure all content aligns with brand guidelines, tone, and voice
· Collaborate with writers and SEO teams to refine content for search optimization and readability
· Perform fact-checking and verify sources to maintain credibility
· Provide constructive feedback to writers for continuous content improvement
· Monitor and enforce best practices for content structure, flow, and coherence
· Manage multiple projects and ensure timely delivery of high-quality content
Requirements
· Bachelor's degree in English, Journalism, Communications, or a related field
· 3+ years of experience in content editing, proofreading, or copywriting, preferably in digital marketing or SEO-focused content
· Strong command of grammar, syntax, and punctuation with exceptional attention to detail
· Knowledge of SEO principles, keyword usage, and content structuring for better search engine visibility
· Familiarity with content management systems (WordPress, CMS tools) and editing software (Grammarly, Hemingway or similar)
· Ability to provide constructive feedback to writers for continuous improvement
· Excellent time management and organizational skills to handle multiple projects simultaneously
Preferred Skills (Good to Have)
· Understanding of Google Search Console, Ahrefs or other SEO analytics tools
Java/J2EE Developer:
SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India.
Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders and will own the organization's business development efforts.
- 5+ years of experience in Java and J2EE
- Expertise in Object Oriented Programming and Design Patterns
- Experience with Web Services (SOAP/REST), JMS, XML
- Experience working with relational databases like Oracle, MSSQL
- Proficient in writing SQL Queries and knowledge on PL/SQL
- Experience with multi-tiered application architecture
- Knowledge of writing secure and optimized code
- Experience with Version Control Systems preferably GIT
- Working experience of build and continuous integration tools – MAVEN and JENKINS
- Strong knowledge of unit testing technologies – JUNIT
- Exceptional defect analysis, triaging and fixing skills
- Experience in Agile Software Development (Scrum or Kanban)

Company Overview:
We are a dynamic and rapidly growing organisation focused on revolutionizing the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing businesses with streamlined financial services. As a Product Manager, you will have the unique opportunity to contribute to our growth, shape our product strategy, and make a significant impact in a fast-paced and highly collaborative environment.
Responsibilities:
- Lead the end-to-end product development lifecycle, including gathering and documenting product requirements, creating wireframes/prototypes, and collaborating with engineering and design teams.
- Work closely with development teams to ensure timely and high-quality delivery of product features and enhancements.
- Conduct user acceptance testing and gather feedback to iterate and improve product features.
- Monitor key product metrics, analyze data, and derive actionable insights to drive continuous improvement.
- Collaborate with engineering, design, marketing, and sales teams to ensure seamless coordination and alignment throughout the product lifecycle.
- Collaborate with executive leadership to align product strategy with overall business objectives.
Qualifications:
- Bachelor's degree in engineering, or a related field.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Strong communication and presentation abilities, with the ability to effectively articulate complex ideas to both technical and non-technical stakeholders.
- Ability to thrive in a fast-paced startup environment with a proactive and entrepreneurial mindset.
1.SV, UVM, USB, DDR, PCIE, Ethernet, Axi, MIPI. Any one of the protocols will
be added advantage.
2.Experience in verification of complex IPs or SoCs.
3. Expertise in SoC Verification using C and SV/UVM.Expertise in AMBA
protocols
4. AXI/AHB/APB and experience in working with ARM Processors.
5. Expertise in Test Plan creation and Verification technologies like Code
Coverage, Functional Coverage and Assertions.
The ideal candidate will have strong creative skills and a portfolio of work which
demonstrates their passion for illustrative design and typography. This candidate
will have experiences in working with numerous different design platforms such
as digital and print forms.
Responsibilities
Collaborate with the team to ensure consistency of designs across various
media channels
Create compelling and effective logos, designs, print and digital media
Maintain awareness of current industry and technology standards, social
media, competitive landscape and market trends
Qualifications
Bachelor's degree in Graphic Design or related field
0-1 years of experience in graphic design
Proficient in Adobe Creative Suite
Strong communication, conceptual thinking, typography skills and design skills
Portfolio of work
Location: Pune
keen to grow and foster a growing community, have been an influencer amongst your friends and community, team player
Lover interacting and helping people
You are a charismatic people person who can talk to anyone, you are flexible, fearless and excited to help build something awesome and share it with the world
You are motivated and understand the impact of highly satisfied, excited community.
Responsibilities
You will be powered with creating, fostering and supporting the community and inspire the growing community to share the BelonG Experience
Turn community members into passionate evangelists. Identify and engage community advocates
Monitor social media sites and actively participate in discussions across. Spread the BelonG love through creating exciting blogs and social content
Design, Develop programs that generate value for the community
Manage relationship with the community members, mentors, investors, and corporate partners







