
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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About NonStop io Technologies
NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.
Brief Description:
We're seeking an AI/ML Engineer to join our team. As AI/ML Engineer, you will be responsible for designing, developing, and implementing artificial intelligence (AI) and machine learning (ML) solutions to solve real-world business problems. You will work closely with engineering teams, including software engineers, domain experts, and product managers, to deploy and integrate Applied AI/ML solutions into the products that are being built at NonStop io. Your role will involve researching cutting-edge algorithms and data processing techniques, and implementing scalable solutions to drive innovation and improve the overall user experience.
Responsibilities
● Applied AI/ML engineering; Building engineering solutions on top of the AI/ML tooling available in the industry today. Eg: Engineering APIs around OpenAI
● AI/ML Model Development: Design, develop, and implement machine learning models and algorithms that address specific business challenges, such as natural language processing, computer vision, recommendation systems, anomaly detection, etc.
● Data Preprocessing and Feature Engineering: Cleanse, preprocess, and transform raw data into suitable formats for training and testing AI/ML models. Perform feature engineering to extract relevant features from the data
● Model Training and Evaluation: Train and validate AI/ML models using diverse datasets to achieve optimal performance. Employ appropriate evaluation metrics to assess model accuracy, precision, recall, and other relevant metrics
● Data Visualization: Create clear and insightful data visualizations to aid in understanding data patterns, model behaviour, and performance metrics
● Deployment and Integration: Collaborate with software engineers and DevOps teams to deploy AI/ML models into production environments and integrate them into various applications and systems
● Data Security and Privacy: Ensure compliance with data privacy regulations and implement security measures to protect sensitive information used in AI/ML processes
● Continuous Learning: Stay updated with the latest advancements in AI/ML research, tools, and technologies, and apply them to improve existing models and develop novel solutions
● Documentation: Maintain detailed documentation of the AI/ML development process, including code, models, algorithms, and methodologies for easy understanding and future reference.
Qualifications & Skills
● Bachelor's, Master's, or PhD in Computer Science, Data Science, Machine Learning, or a related field. Advanced degrees or certifications in AI/ML are a plus
● Proven experience as an AI/ML Engineer, Data Scientist, or related role, ideally with a strong portfolio of AI/ML projects
● Proficiency in programming languages commonly used for AI/ML. Preferably Python
● Familiarity with popular AI/ML libraries and frameworks, such as TensorFlow, PyTorch, scikit-learn, etc.
● Familiarity with popular AI/ML Models such as GPT3, GPT4, Llama2, BERT etc.
● Strong understanding of machine learning algorithms, statistics, and data structures
● Experience with data preprocessing, data wrangling, and feature engineering
● Knowledge of deep learning architectures, neural networks, and transfer learning
● Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud) for scalable AI/ML deployment
● Solid understanding of software engineering principles and best practices for writing maintainable and scalable code
● Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions
● Effective communication skills to collaborate with cross-functional teams and present complex technical concepts to non-technical stakeholders
Dear Candidate,
Greetings from Wissen Technology.
We have an exciting Job opportunity for GCP SRE Engineer Professionals. Please refer to the Job Description below and share your profile if interested.
About Wissen Technology:
- The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
- Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
- Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
- Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
- Globally present with offices US, India, UK, Australia, Mexico, and Canada.
- We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
- Wissen Technology has been certified as a Great Place to Work®.
- Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
- Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
- The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, State Street Corporation, Flipkart, Swiggy, Trafigura, GE to name a few
Job Description:
Please find below details:
Experience - 4+ Years
Location- Bangalore/Mumbai/Pune
Team Responsibilities
The successful candidate shall be part of the S&C – SRE Team. Our team provides a tier 2/3 support to S&C Business. This position involves collaboration with the client facing teams like Client Services, Product and Research teams and Infrastructure/Technology and Application development teams to perform Environment and Application maintenance and support.
Resource's key Responsibilities
• Provide Tier 2/3 product technical support.
• Building software to help operations and support activities.
• Manage system\software configurations and troubleshoot environment issues.
• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.
• Plan, document and deploy software applications on our Unix/Linux/Azure and GCP based systems.
• Collaborate with development and software testing teams throughout the release process.
• Analyze release and deployment processes to identify key areas for automation and optimization.
• Manage hardware and software resources & coordinate maintenance, planned downtimes with
infrastructure group across all the environments. (Production / Non-Production).
• Must spend minimum one week a month as on call support to help with off-hour emergencies and maintenance activities.
Required skills and experience
• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
• Master’s degree a plus
• 6-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.
• Excellent problem-solving/troubleshooting skills, fast learner
• Strong knowledge of Unix Administration.
• Strong scripting skills in Shell, Python, Batch is must.
• Strong Database experience – Oracle
• Strong knowledge of Software Development Life Cycle
• Power shell is nice to have
• Software development skillsets in Java or Ruby.
• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have
We are inviting a Fullstack Developer who excels at building modern web and mobile applications, with deep backend experience in Node.js and strong frontend proficiency in Next.js and React Native (Expo). You’ll work with a team of designers, product leads, and developers to bring impactful climate tech to life.
Location: Mumbai & Vicinity (India)
Responsibilities:
- Design, develop, and maintain scalable backend services using Node.js.
- Develop responsive and high-performance web applications using Next.js.
- Build and deploy mobile applications using React Native and Expo.
- Collaborate with UX Designers, Architects, and other Developers to implement full-stack web and mobile solutions.
- Perform data modeling and database management using PostgreSQL and Prisma.
- Ensure the performance, quality, and responsiveness of applications.
- Troubleshoot and debug applications to optimize performance.
- Write clean, maintainable, and well-documented code.
- Participate in code reviews and contribute to continuous improvement of development processes.
- Apply AI-enhanced developer tools like Cursor, Copilot, or similar to boost development velocity and code quality.
Required Skills and Experience:
- 2+ years of experience in full-stack JavaScript development.
- Strong proficiency in backend development using Node.js.
- Demonstrated experience with frontend technologies such as Next.js and React Native.
- Experience with PostgreSQL and Prisma for database management and data modeling.
- Experience with deploying React Native applications using Expo.
- Solid understanding of RESTful APIs and how to integrate them with front-end applications.
- Familiarity with modern JavaScript (ES6+), HTML5, and CSS3.
- Strong understanding of software development best practices.
- Proficiency in version control systems such as Git.
Additional Relevant Skills and Experience:
- Experience with map modules, such as ArcGIS, and Google Earth Engine.
- Experience with TypeScript.
- Experience with CI/CD pipelines.
- Understanding of server-side rendering and static site generation.
- Good eye for design and UX principles.
- Experience working in Agile/Scrum environments.
Good to Have:
- Experience with WebSockets and real-time applications.
- Familiarity with cloud platforms such as AWS or Azure.
- Experience with Docker and containerized applications.
- Knowledge of performance optimization techniques.
- Strong problem-solving skills and ability to work independently or as part of a team.
We Offer:
- Work on Open Source Projects
- Competitive Salary based on Location
- Flexible working hours
- 4 weeks of paid leave/year
- Work from home
Plant-for-the-Planet is a global, youth-led non-profit with a mission to restore ecosystems through tree planting and climate justice advocacy. Our tech team, spanning five continents, builds scalable, open-source tools to support environmental action at a global scale.
Learn more: https://www.plant-for-the-planet.org
We are hiring for Performance Marketing Analysts, Consultants and Managers with hands-on experience on Blinkit, Swiggy, Zepto, Amazon, Flipkart and other e-commerce/ quick commerce performance marketing for our client. She/He should have a good understanding of linking category and platform insights to performance marketing actions. The role will be very hands-on and will involve full ownership of execution of campaigns (including keyword harvesting, bid changes, report creation) using our automation tool.
Qualifications
● 1-5 years of experience in e-commerce performance marketing - esp Amazon, Flipkart, Blinkit etc
● Experience in executing and optimizing performance marketing campaigns
● Proficiency in using marketing analytics tools and platforms
● Ability to analyze data and provide actionable insights for performance improvement
● Excellent communication and collaboration skills
● Demonstrated ability to work in a fast-paced and dynamic environment
● Bachelor's degree in Marketing, Business, or a related field
Senior Data Analyst
Experience: 8+ Years
Work Mode: Remote Full Time
Responsibilities:
• Analyze large datasets to uncover trends, patterns, and insights to support business goals.
• Design, develop, and manage interactive dashboards and reports using Power BI.
• Utilize DAX and SQL for advanced data querying and data modeling.
• Create and manage complex SQL queries for data extraction, transformation, and loading processes.
• Collaborate with cross-functional teams to understand data requirements and translate them into actionable solutions.
• Maintain data accuracy and integrity across projects, ensuring reliable data-driven insights.
• Present findings to stakeholders, translating complex data insights into simple, actionable business recommendations.
Skills:
Power BI, DAX (Data Analysis Expressions), SQL, Data Modeling, Python
Preferred Skills:
• Machine Learning: Exposure to machine learning models and their integration within analytical solutions.
• Microsoft Fabric: Familiarity with Microsoft Fabric for enhanced data integration and management.
**Key Responsibilities:**
*Operations:*
- Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
- Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
- Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
- Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
- Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
- Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
- Collaborate closely with the production team to guarantee smooth order execution.
- Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
- Participate in key industry events to establish relationships and showcase our offerings.
Job Description
- Advising Clients for Commodities and Currency products.
- Calling existing clients for Commodity.
- Passing on research calls and engaging clients to trade
Qualification:
- Min Graduate (Candidate with MBA Degree or candidate with higher study plan should not apply)
- Ready to work in shifts
- Morning Shift- 8.30-5.30pm
- Evening shift -3pm to 12 am
- (Night travelling Allowance will be seperate
Job Description
Please connect me on Linkedin or share your Resume on shrashti jain
• 8+ years of overall experience and relevant of at least 4+ years. (Devops experience has be more when compared to the overall experience)
• Experience with Kubernetes and other container management solutions
• Should have hands on and good understanding on DevOps tools and automation framework
• Demonstrated hands-on experience with DevOps techniques building continuous integration solutions using Jenkins, Docker, Git, Maven
• Experience with n-tier web application development and experience in J2EE / .Net based frameworks
• Look for ways to improve: Security, Reliability, Diagnostics, and costs
• Knowledge of security, networking, DNS, firewalls, WAF etc
• Familiarity with Helm, Terraform for provisioning GKE,Bash/shell scripting
• Must be proficient in one or more scripting languages: Unix Shell, Perl, Python
• Knowledge and experience with Linux OS
• Should have working experience with monitoring tools like DataDog, Elk, and/or SPLUNK, or any other monitoring tools/processes
• Experience working in Agile environments
• Ability to handle multiple competing priorities in a fast-paced environment
• Strong Automation and Problem-solving skills and ability
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache).
•Very strong hands with Automation tools such Terraform
• Good experience with provisioning tools such as Ansible, Chef
• Experience with CI CD tools such as Jenkins.
•Experience managing production.
• Good understanding of security in IT and the cloud
• Good knowledge of TCP/IP
• Good Experience with Linux, networking and generic system operations tools
• Experience with Clojure and/or the JVM
• Understanding of security concepts
• Familiarity with blockchain technology, in particular Tendermint
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Create compelling and effective logos, designs, print and digital media.
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Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends.
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Participate and brainstorm with the team about the ideas of creative designing for social media and all types of Ad formats adhering to company standards
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Demonstrate solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.
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Create videos for our ventures using any video editing tools.
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Conceptualize, create & design images across digital media on our ventures with readymade live images.
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Design brochures for upcoming projects as and when required.
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Create printable format ads for any outdoor advertising of our projects when required.
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Able to design creatives in a unique, trendy and impressive way.
- We’re committed to client success: There are over 6,200 brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.
- We’re leaders in consumer-generated content: Each month, more than one billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Thousands upon thousands or reviews are added to the Bazaarvoice network everyday.
- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.
- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.











