Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
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Summary of Hiring Deputy Manager/Asistant Manager
Role:
1. Process client instructions, forms, and applications
2. Follow up to ensure that appropriate timely action was taken on customers' instruction
3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
4. Maintain updated records of applications and relevant documents
5. Follow communication procedures, guidelines, and policies
Apply Here- https://jrgfinancial.com/join-our-team/
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HTML/CSSBachelor’s degree in Computer Science,
Information Systems or related field and/or equivalent relevant experience Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g. Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g Knowledge and understanding of software development life cycle and industry best practices Proficient in the use of MicrosoftOffice applications Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc). Must have experience with otherintegrationsinvolvingthe XAI IWS interfaces Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services Must have prior experience implementing (mobile workforce) any other third party workforce tool with CC&B Must have prior experience implementing CC&Bwith a customer portal
Python
Django
Flask
PostgreSQL- Expert in Python, with knowledge of Python web framework Django
- Familiarity with some ORM (Object Relational Mapper) libraries
- Able to integrate multiple data sources and databases into one system
- Basic understanding of front-end technologies, such as JavaScript, HTML5 and CSS3
- Familiarity with event-driven programming in Python
- Strong experience on Linux
- Solid database skills in a relational database (i. e. PostgresSQL)
- Able to create database schemas that represent and support business processes
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools (git)
- Experience on RESTful APIs
- Experience deploying on AWS is desirable
- Experience on Automation Builds using Jenkins and other popular frameworks
- Strong analytical and problem-solving skills paired with the ability to develop creative and efficient solutions
- Excellent interpersonal, leadership, influence and communication skills
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- Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
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About the Role
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Is Python your language?
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If you answered yes to all of the above, you should join our fast growing team!
We are looking for 3 experienced Backend/DevOps Engineers who will focus on backend development in Python and will be working on reliability, efficiency and scalability of our systems. As a member of our small team you will have a lot of independence and responsibilities.
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- Have 3+ years of experience in Python development
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- Have knowledge of AWS, Kubernetes and Docker.
- Be able to work well in a remote development environment.
- Be able to communicate in English at a native speaking and writing level.
- Be responsible to your fellow remote team members.
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Full Stack Developer - Averlon