Service Centre Advisor

We’re Hiring | Social Media Executive (3–5 Years)

(Agency Role | Multiple Brands | Growth-Focused)

At Blockwoods, we’re scaling our digital marketing team and are looking for a hands-on Social Media professional who enjoys owning social media growth for multiple client brands—not just posting content.

Location: Onsite

Experience: 3–5 years

This Role Is for You If…

✔ You’ve managed social media for brands or clients

✔ You understand both organic content and paid campaigns

✔ You’re comfortable working in a fast-paced agency environment

✔ You care about results, ownership, and growth

What We’re Looking For

• 3–5 years experience in Social Media / Digital Marketing
• Strong understanding of Instagram, Facebook & LinkedIn
• Hands-on exposure to Meta Ads
• Agency mindset with strong execution skills
• Clear communication & ownership attitude

Why Join Blockwoods?

• Ownership of brands & campaigns

Exposure to multiple industries & clients

Clear growth path to Lead / Manager role

Collaborative, structured work environment

Fast, transparent hiring process

How to Apply (Quick & Easy)

Quick Apply Form: https://forms.gle/E89FqTxYbmjH2D5a8

Know more about us: https://blockwoods.io

Careers Page: https://blockwoods.io/careers

Job Description:

We are seeking a skilled MERN Stack Developer to join our team. The ideal candidate will have 3 to 7 years of experience in developing web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js). You will be responsible for designing and implementing innovative solutions to meet our company's needs. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:

Develop and maintain web applications using the MERN stack.

Collaborate with cross-functional teams to define, design, and ship new features.

Write clean, efficient, and maintainable code.

Implement front-end interfaces using React.js.

Design and develop RESTful APIs using Node.js and Express.js.

Integrate third-party APIs as needed.

Optimize application performance for maximum speed and scalability.

Troubleshoot and debug issues that arise during development and in production.

Stay up-to-date with emerging technologies and best practices in web development.

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field.

3 to 7 years of experience in web development.

Proficiency in the MERN stack (MongoDB, Express.js, React.js, Node.js).

Strong understanding of JavaScript, HTML, CSS, and related web technologies.

Experience with front-end frameworks such as Bootstrap or Material-UI.

Knowledge of state management libraries such as Redux or MobX.

Familiarity with version control systems (e.g., Git).

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Experience with Agile development methodologies is a plus.

Knowledge of GraphQL is a plus.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

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Who are we?

Kriyadocs is a leading document workflow platform focused on the publishing industry. At Kriyadocs®, we have partnered with prestigious publishing houses across the world for over 18 years and delivered world-class, publication-ready digital & print content by applying cutting-edge technology, streamlined processes, and extensive domain expertise. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption in order to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers, and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

• Deliver Excellence - Deliver Delight
• Stay Curious - Stay Driven
• Dream Big - Rise Together

You could also be a Kriyator, if you are

• Fearless in taking on challenges
• Focused in learning, demonstrating new skills and working towards successful outcomes
• Fanatical in taking pride and responsibility in all your work 

Job Description

We are looking for a Software engineer to join our cutting-edge development team as it grows. We want someone who is comfortable asking “why?” The ideal candidate is a divergent thinker who understands industry best practices and has experience with multiple coding languages. They are a team player possessing strong analytical as well as technical skills, and are able to communicate the logic behind technical decisions to non-tech stakeholders. They must be comfortable working in an agile environment and have the ability to “take the wheel” when necessary. They will work with multiple technologies and develop a keen sense of evaluating and using the appropriate technology to derive the best solution.

What you will do?

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write and test code to ensure compatibility and stability: refine and rewrite as necessary
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Follow the spec and its requirement and develop the features/project
• Providing written knowledge transfer material as documents

Requirements

Must have

• 1+ years experience coding in nodejs programming language 
• Solid understanding of data structures and algorithms, Collections, good design principles like SOLID 
• Problem solving & analytical aptitude 
• Excellent verbal and written communication skills 
• Experience in source code control with GIT/SVN
• Should be flexible to work on a variety of programming languages like NodeJS, React, etc. and on XML technologies like XSLT, XML Pipelines, etc

Good to have

• Experience working in the Node JS stack 
• Unit testing and automation frameworks 
• Experience working in a public cloud environment (AWS preferred) 
• Working with distributed microservice architectures 
• Agile product development life cycle

Eligibility Criteria 

• Bachelor's or Master's degree in Computer science or related fields from a reputed institution
• Any internship experience is a plus
• Experience : 1-4 years 
• Location : Chennai. Work from office (Mon to Fri)

• Previous working experience as a MEAN Stack Developer for 1+ years
• BSc degree in Computer Science or similar relevant field 
• In-depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Fullstack paradigm
• Knowledge of the following will be considered as an advantage:
• Consumer Web Development Experience for High-Traffic, Public Facing web applications
• Experience with cloud technologies also a plus
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git).

Desired Candidate Profile

• 10+ years and above experience (preferably an ex-entrepreneur in the EdTech domain)
• Experience in Scaling up Business from #0to1 to #1to10
• Expertise in setting up B2C and various other sales and marketing processes
• Strong exposure in Digital Marketing (including Performance / Product Marketing)
• Strong interpersonal skills, and ability to form relationships and build networks
• Experience in leading cross-functional teams and work

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.