
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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- Deploy updates and fixes
- Provide Level 2 technical support
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- Design & implement good quality software and databases as per the software specification.
- Participate in effort estimations.
- Participate in design discussions and own module designs.
- Effective troubleshooting of technical issues and bugs.
- Package deployment and release management.
- Provides technical support to customers.
- Provides training and guidance to the new developers and junior team members.
- Participate in Requirement discussions.
- Participate in Project related meetings if required.
Technical Knowledge
- Hands on experience in Angular ,HTML5, CSS3, JavaScript.
- Hands on experience in Node.js.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- RDBMS and Document Database.
- Hand on experience in AWS services, DevOps, GIT, Agile and Jira will be an added advantage.
Experience
- 2-5 years of experience in the relevant field.

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Job description Senior Security Consultant
Roles and Responsibilities
Company will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills
Work profile of individual
- cyber security consulting team, individual’s primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
- Will own and / Manage ISMS / ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS , Cyber Security, SOX ITGC on customer engagements
- Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
- Will be an active participant in internal / third party system security reviews and audits on customer engagements
- Will be an active participant in technical audits like VA / PT
- Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
- Will be responsible for implementation of new projects under Information Security Domain
- Will be able to manage document tracking and updating - policies, processes, procedures, templates, etc.
- Will plan the activities of configuration, conduct conference room pilots and will assist in resolving any queries related to requirements and Security control Design
- Will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- Will engage with clients and(or) application development teams for implementation of cyber security & data privacy by design and data protection controls.
- Will support the clients with ongoing design, implementation and maintenance of the data privacy framework for managing data protection risk including responding to legislation, devising and owning policies and training.
- Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.
Team work
- Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
- Individual would predominately work with off-shore engagement teams and relevant teams on presale and cyber security delivery.
- Communication, written and verbal, with these teams would be expected.
- Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
- Team members would be required to handle multiple tasks at the same time.
- Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.
Desired Candidate Profile
- Bachelors
- Certifications (ISO 27001/ ISO 31000/ CISA/ CISSP/ CSX or equivalent and other relevant qualification/certification
- Experience : 8-10 years
Knowledge Required:
- Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
- Deep understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
- Good understanding of technical security like network security, operating system, encryption, use of tools and technologies for various processes like logical access control, network security, security monitoring etc.
- Sound knowledge of Internal Controls and Compliance. Must be able to recommend controls around people, process, and technology.
- Sound knowledge on IT controls (especially IT risks). Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
- Good knowledge on Privacy, Governance and reporting
- Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
- Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
- Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.
Additional Responsibilities:
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems and license Management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
Exp: 3 - 6yrs
Notice period : Immediate - Max 60 days
Job Location : Gurgaon
Experience with client side Web technologies/frameworks such as Angular.js 1.x, React.js, Backbone, KnockoutJS, Bootstrap Experience with AngularJS 2+ is a strong plus.
Strong understanding of Web markup with HTML(5) and CSS(3) is a strong plus.
Ability to write high-performance, reusable code for UI components Build and support scalable, re-usable software Ability to work independently and within a team environment
Good written and verbal communication skills Solid understanding of cross-browser/platform consistency and compatibility Experience with frameworks such as jQuery Mobile, ReactNative, Appcelerator, Mootools, Kendo UI, Sencha Touch and ActionScript is a plus
Experience with Node.js, Bower, Yeoman, Gulp etc. is a plus Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS is a plus Proficient understanding of code versioning tools, such as SVN and Git is mandatory.
About:
- AppTile is building the future of how merchants, creators or service entrepreneurs create mobile apps.
- We help creators and micro-entrepreneurs to build mobile applications for their businesses.
- In 2022, it is still very hard. We are building the next-generation no-code platform for mobile internet.
Responsibilities:
- Drive design and architecture around key systems that are part of the product. Setup design philosophies and implement them in a way that ensures they are easily followed.
- Setup toolchains and technical stacks that are intuitive. Implement these toolchains in a way that is unobtrusive for other developers and ensure it stays that way.
- Drive good development practices and philosophies that ensure good stable code over several cycles of development. Keeping them as simple and un-intrusive as possible.
- Report directly to our head of technology.
- Balance speed and quality, with a focus on tangible results.
Requirements:
- Tier 1 / Tier 2 Colleges with decent academic backgrounds
- Experience in Product Companies and typically more than 2 years
- Should have worked in previous companies for a larger duration
- Full Stack Developers with experience in Typescript or Nodejs, React or React Native, Rest APIs
- 3-8 years of product development experience. Preferably in a product development environment.
- Experience with working with Web Development Stacks (HTML, Javascript, CSS, etc)
- Experience with working with Backend Server stacks (SQL databases, Web Servers, API Endpoints etc)
Bonus Requirements:
- Bachelors/Masters degree in Engineering or equivalent.
- You have a strong passion for building things from the ground up with all the challenges and unknowns, and enjoy the process of solving problems that are new and unique.
- Experience with React, React-native, Typescript and similar Frontend Technologies.
- Experience with PostGres, MySQL and similar DB Technologies.
- Experience with REST, GraphQL and similar API technologies.
- Experience working with cloud computing platforms like AWS, GCP, Azure.
- Experience with open source languages such as, Java, Objective-C/C++, Swift, Java, PHP, Python etc.
- Experience communicating technical concepts to non-technical audiences.
- Docker and Kubernetes
Current CTC:
Must Have Skills:







