
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Required skills
- 4-8 years of web-based application development in Python/Django
- Experience in Terrafoam.
- Competence in using scripting languages to automate tasks (Perl, Bash, PowerShell, Ruby, Python/Django or similar).
- Experience in working with Linux/Unix platforms.
Location : Bangalore (Work from home till pandemic).

What we want to accomplish and why we need you?
Haptik is one of the world's largest Conversational AI companies, having reached over 500 + million devices, and processed over 5 billion+ conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.
We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a front-end engineer who can help us build the next generation of enterprise-grade conversational AI platform.
What will you do every day?
As a front-end tech lead you will be responsible for building the Haptik platform which is used by people across the globe. You will be working closely with the product, design and platform team on a day to day basis and be responsible for the look and feel of the product. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.
Ok, you're sold, but what are we looking for in the perfect candidate?
- Have a keen eye for detail and passionate about UI and UX
- Has worked with a team of FE engineers to set tech processes and standards.
- Has experience in mentoring junior engineers.
- Have a solid understanding of front-end technologies especially React
- Build, maintain and gate-keep the platform tools
- Work closely with the PM and designers to deliver high-quality features
- Work closely with the backend engineers to understand the Interkat Platform and build for scale
- High-level estimating and scoping/breaking down of tasks
- Document features to make them easily understandable to clients
- Participate in code reviews, automated and functional testing, and other aspects of our quality assurance process
- Use and promote standard good coding practices
- Fully participate in a scrum-based, agile development team
- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
- Work experience around optimizing build artifacts and performance monitoring
- Following security standards when using cookies/others to store user information etc.
Requirements :
- 5+ years of experience working on React.js
- Prior experience of leading/mentoring a team is a plus
- Knowledge of flux and redux
- Must have extensive experience working on Javascript, HTML, CSS, animations and UI/UX principles.
- Knowledge of backend technologies is a plus
- Good attention to detail, pixel perfect designs
- Bachelor's Degree in computer science or equivalent
- Good Communication skills
- Hustler with the passion for writing good code
- Team player
- Must have experience in working in an agile environment, exposure to tools like Jira would be an added benefit.
Requirements is such a strong word. We don't necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

Job brief
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
- Absolutely required to be proficient in English (both speaking and writing).
BS/MS degree in Computer Science, Engineering or a related subject - Proven software development experience and Android skills development
- Proven working experience in Android app development and
- Have published at least one original Android app
- Experience with Android SDK
- Experience working with remote data via REST and JSON
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
Job Title: Virtual Assistant (Customer Support)
Company: CareStack
Location: Manila or Cebu (On-site)
Position Type: Full-time, Graveyard Shift (40 hours/week)
About CareStack:
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Job Description:
CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.
Responsibilities:
Handle customer inquiries and concerns via voice processing in a professional and efficient manner.
Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.
Utilize English proficiency to communicate effectively and clearly with customers.
Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.
Collaborate with the team to maintain high standards of service excellence.
Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.
Requirements:
Minimum of 3 years of demonstrated Customer Support experience.
Proficiency in English, both spoken and written, with excellent communication skills.
Strong familiarity with Microsoft Office tools.
Proven experience in handling customer inquiries and concerns in a voice processing capacity.
Experience in managing international clients is highly desirable.
Ability and willingness to work on-site in either Manila or Cebu.
Commitment to working the graveyard shift (9PM to 6AM Philippine Time).
Benefits:
Competitive salary package.
Opportunities for growth and professional development.
Dynamic and collaborative work environment.
Incentives and rewards for outstanding performance.
Comprehensive benefits package.
If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!
How to Apply:
Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

The job role would expose you to banking APIs and exposure to working on banking products and more.
Name - Savvology Games
Location - Wework, Spectrum Towers, Mindspace, Malad
About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win something! We make use of Game Theory (the science of decision making) to come up with games that are so simple that even a 5 year old can play. Our vision is to encourage people to take better decisions through gamification.
Job Brief
We are looking for a UI/UX Designer to conceptualize and create engaging visuals across a variety of media. You’ll be working closely with a team of IITian founders, marketers, and developers to design the best-looking mobile games on the planet. You have to ensure that all aspects of the user experience are optimized for improved usability, usefulness, and exceptional visual design.
As a UI/UX Designer, you’ll own the entire design stack - UI/UX, app design, website design, branding, marketing collateral. Your graphics should capture the brand voice and communicate the message clearly to our target audience. For this, you are expected to conduct thorough user research and understand the gamer persona.
We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges and are up for building exciting products from scratch, we’d like to meet you.
Responsibilities
- Develop UI mockups, animations, flow diagrams, storyboards, sitemaps, and prototypes that clearly illustrate how new app features / new website pages function and look like
- Liaise with the Product team to understand user needs, psychology & product USPs and use it to design smooth in-app user experiences
- Work with the Marketing team to design and maintain an intuitive, well-converting & visually stunning website
- Design a comprehensive brand identity kit - logo, letterhead, visiting cards, envelope, merchandise, etc
- Work on user acquisition by designing compelling ads, social media/print graphics
- Adhering to style standards on typography and graphic design
- Have an iterative mindset. No design is perfect on the first attempt. Design mechanisms to collect user feedback and continuously improve on your designs.
- Conduct user interviews and online research to define and understand our target user
- Study the gaming domain vis-a-vis competitors, market trends, and best practices
- Participate and contribute in business and product discussions
- Be opinionated and back those opinions with strong logic
Skills
- 2+ years proven experience in UI/UX design or allied roles
- A strong portfolio of illustrations or other graphics for both web and mobile platforms (MUST)
- Familiarity with design software and technologies (such as Illustrator, Photoshop, XD, After Effects, Premiere Pro, Figma etc) (MUST)
- Proficiency in video editing and creating product explainers and other types of video
- Working knowledge of wireframing and prototyping tools (Balsamiq, Invision, Webflow etc)
- Excellent UX copywriting and verbal communication skills
- Ability to work methodically and meet deadlines
- A team player but can work independently and takes initiative
- Degree/Diploma from reputed design schools is a plus but NOT mandatory
- Brownie points if you’ve designed/worked on a mobile game before
.
What you can expect at Savvology Games
- A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
- A hockey-stick trajectory for growth professionally
- Fun people who you’ll want to hang out with after office hours too :)
- Lots of treats - Did we mention beer/pizza every Friday?
1. To generate clients and convince them to purchase website and also to make collection from clients.
2. Develop and Maintain proper interaction and reputation with the clients.
3. Understand the business needs of the Clients.
Requirement: Must have website selling experience in International BPO
Candidates with experience in website selling campaign are preferred./ Fresher candidates with fluency in english communication can also apply.
Timing: Morning Shift(10:00am-7:00pm)Night Shift (8:00pm-5:00am)5 Days working.SATURDAY & SUNDAY Fixed OFF.
Aryston web solution pvt. ltd.

