Call Reception and Ticket Logging: Responsible for:
Ensuring calls are answered professionally
Ensuring that the relevant information is collected from a customer
Ensuring that the correct level of priority is agreed with the customer
Ensuring that the ticket is assigned to the correct engineer
Ensuring that the engineer is aware that there is a new ticket assigned to their queue SLA Management: Responsible for:
Ensuring that appropriate attention is paid to P1s
TPMs engaged immediately for engineer dispatch to the site where applicable
The customer is forwarded to an engineer for a possible remote fix
Ensuring that all tickets are managed in line with SLAs Jeopardy Management: Responsible for:
Ensuring that the ticket is managed in line with Company’s jeopardy management process Escalation Management: Responsible for:
Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
Responsible for advising Service Centre Manager of any missing information in the knowledge database Communication Responsible for:
Customer Communication
Ensuring that the customer is updated regularly throughout the duration of the ticket
Ensuring the quality of ticket input is of a high standard
Ensuring that key internal contacts are advised of any issues
Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
Industry or relevant business qualifications and accreditations would be desirable
Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
Ability to form close working relationships with the customer community, sub-contractors
Excellent client-facing communications skills
A Self-motivated team player with excellent interpersonal skills
An outgoing individual willing to participate as part of a small and flexible team
in European languages would be an advantage
ITIL Foundation / ITIL v3 Foundation
Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
Customer Focused
Relationship Building and Maintenance
Decision-Making Ability
Inspiring Communicator
Initiating Action
Personal Responsibility
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Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
As an Engineering & Scrum Lead, you will be leading a technology team to build a highly scalable and extensible platform that provides the foundation for collecting, storing, modelling, and analysing massive IoT data sets from multiple channels. This position thrives in a fast-paced environment and enjoys driving innovation through rapid prototyping and iterative development. You should have the ability to partner with team members who have great technical depth & analytical ability to deliver customer success.
This is a “Work from Office” role.
Desired Skillset:
8-12 years track record of relevant work experience
Dynamic leader who has directly managed team of highly competent developers & analysts in a fast-paced work environment
Experience of working with agile methodologies using tools like Jira/ Zoho Sprints
Experience in conducting and leading daily Scrum meetings and sprint planning sessions
Ability to roll up sleeves when required (for design, development, debugging, testing, support etc.)
Strong communication skills – verbal & written
Ability to work in a fast-paced start-up ecosystem
Strong leadership skills & strong project management skills with experience of delivering high quality projects on time. Experience on relevant tools is a must.
Experience in building, leading & managing multi-engineer projects and mentoring top-notch engineers in consulting companies
Development and support experience in Web domain with experience on delivering high performance systems
Architecting, developing, implementing and maintaining highly available and highly scalable systems on cloud
Experience with database modelling and development, data mining and warehousing
Responsibilities:
Delivery
· You would be required to own customer deliverables and ensure that the project schedules are in line with the expectations set to the customers.
· Ensure implementation and sustenance of Agile across the organization
· Training & handholding the teams on agile tools
People management
○ Team building
Identify the right talent to build the team to solve customer problems
Build a training program to help tailor the talent for project success
○ Mentorship
Mentor & grow Engineering team to lead up the projects
3+ years experience in practical implementation and deployment of ML based systems preferred.
BE/B Tech or M Tech (preferred) in CS/Engineering with strong mathematical/statistical background
Strong mathematical and analytical skills, especially statistical and ML techniques, with familiarity with different supervised and unsupervised learning algorithms
Implementation experiences and deep knowledge of Classification, Time Series Analysis, Pattern Recognition, Reinforcement Learning, Deep Learning, Dynamic Programming and Optimisation
Experience in working on modeling graph structures related to spatiotemporal systems
Programming skills in Python
Experience in developing and deploying on cloud (AWS or Google or Azure)
Good verbal and written communication skills
Familiarity with well-known ML frameworks such as Pandas, Keras, TensorFlow
About Role The responsibilities of the role are per the below: ● Sales: Provide information & value proposition to prospective customers thereby converting leads into paid customers. ● CRM: Actively use & update the CRM tools to ensure data accuracy of reports & smooth transition of leads between teams. ● Feedback: Provide customer feedback to the founding team. The role is based in Bangalore, India. The role will be required to work out of the office in Indiranagar. What do we need? The ideal candidate is someone who – ● Has 1+ years of experience in a sales role. ● Has excellent communication & influencing skills ● Disciplined & follows processes ● Is customer-oriented and never over-promises ● Is a team player, works well in groups & optimizes for the team ● Is comfortable with ambiguity If you meet the above criteria, please send us – ● A resume introducing yourself, your past achievements and why you are suited for this role Role & Compensation There are 3 roles we are hiring for. Compensation is INR 20,000 (fixed) + INR 10,000 (performance-based variable pay) per month. Work Days & Timings We have a 6-day working week. There will be a need to cover 8 am to 9 pm from Monday to Sunday. The 3 member team will rotate to ensure that these business hours are covered while they get 1 day of the week off. What’s in for you? 1. Be part of the founding team 2. Work with the most experienced founders from the industry & to learn from the best. 3. Accelerated Career Growth opportunities 4. Be part of innovation in the space of performing arts. 5. Be part of a growing organization and grow with the organization.
∙ Books warehouse operations and expert in managing inventory, keeping track of book sampling and distribution, having experience in handling complete distribution channel
∙ Knowledge in Office Productivity Tools - MS Office, Open Office, Google App
Desired Profile of Candidate:
∙ Good communication skills (Hindi and English), Customer Service,
∙ Problem Solving, Logical Reasoning, Good Analytical Skills, Documentation Skills, Listening, Phone Skills, Multi-tasking,
Architecture & Design systems for Predictive analysis and writing algorithms to deal with financial data
Must have experience on web services and APIs (REST, JSON, and similar) and creation and consumption of RESTful APIs
Proficiently writing algorithms with Python/Pandas/Numpy; Jupyter/PyCharm
Experience with relational and NoSQL databases (Eg. MSSQL, MongoDB, Redshift, PostgreSQL, Redis)
Implementing Machine Learning Models using Python/R for best performance
Working with Time Series Data & analyzing large data sets.
Implementing financial strategies in python and generating reports to analyze the strategy results.
Primary Responsibilities:
Writing algorithms to deal with financial data and Implementing financial strategies in (Python, SQL) and generating reports to analyze the strategy results.
2 - 7 years Full-Time working experience on core SQL, Python role (Non-Support)
Bachelor’s Degree in Engineering, equivalent or higher education.
Writing algorithms to deal with financial data and Implementing financial strategies in (Python, SQL) and generating reports to analyze the strategy results.
SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability. The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses. We are looking to hire a seasoned SRE to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.
Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.
What you’ll do
Deliver plugins for our Python-based ETL pipelines.
Deliver Python microservices for provisioning and managing cloud infrastructure.
Implement algorithms to analyse large data sets.
Draft design documents that translate requirements into code.
Deal with challenges associated with handling large volumes of data.
Assume responsibilities from technical design through technical client support.
Manage expectations with internal stakeholders and context-switch in a fast paced environment.
Thrive in an environment that uses AWS and Elasticsearch extensively.
Keep abreast of technology and contribute to the engineering strategy.
Champion best development practices and provide mentorship.
What we’re looking for
Experience in o Python 3.
o Python libraries used for data (such as pandas, numpy).
o AWS.
o Elasticsearch.
o Performance tuning.
o Object Oriented Design and Modelling.
o Delivering complex software, ideally in a FinTech setting.
o CI/CD tools.
Knowledge of design patterns.
Sharp analytical and problem-solving skills.
Strong sense of ownership.
Demonstrable desire to learn and grow.
Excellent written and oral communication skills.
Mature collaboration and mentoring abilities.
About SteelEye Culture
Work from home until you are vaccinated against COVID-19
Top of the line health insurance • Order discounted meals every day from a dedicated portal
Fair and simple salary structure
30+ holidays in a year
Fresh fruits every day
Centrally located. 5 mins to the nearest metro station (MG Road)
We are looking for a professional Instructional Designer to act as a bridge between the customer and the development team to translate information between them and drive intelligence into the content development process by taking a solutioning approach. The ID would not only be a part of the course design process but also be involved in storyboarding. The objective is to facilitate end learners in acquiring knowledge, skills and competencies in an effective and appealing manner.
Responsibilities Include:
Content analysis and identify target audience’s training needs
Work closely with SMEs/Customers to understand concepts
Apply Instructional design theories, practice and methods
Analyse and research strategies where necessary
Develop creative scripts for videos and engaging storyboards for e-learning modules (Courses, Videos, Simulations, Gamified courses, Scenarios, etc), ILTs
Design interactive learning objects, develop assessments and exercises
Provide visual guidance and suitable references to developers where necessary
Ensure that the outputs are developed in accordance with the Storyboards
Project documentation and vendor coordination
Brief travel to customer locations as necessary
Requirements:
Proven working experience in instructional design and storyboarding
Excellent knowledge of learning theories and instructional design models
Lesson and curriculum planning skills
Advanced User of Microsoft Office – Word, PowerPoint, Excel – for storyboarding
Understanding on the working of HTML5, Articulate, Flash, Adobe Suite and any LMS
Android Developer
About Intellicar Telematics Pvt Ltd
Intellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times.
Solutions:
Enterprise Fleet Management, GPS Tracking
Remote engine diagnostics, Driver behavior & training
Technology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage.
Intellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times. We cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more.
Role: Android Developer
Location: Bengaluru
Key skills: Android, Java, Android SDK, UI Designing, Performance Tuning, Mobile platforms, Mobile Applications REST
2+ years of experience required.
Education: Bachelors or Master’s Degree in Computer Science/IT - Any Specialization
Desired skills as a developer
Your primary focus will be the development of Android applications and their integration with back-end services. You will be working in a team with other engineers and developers working on different layers of the infrastructure.
-Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
-Mastery of the Android SDK especially App’s service architecture and User experience. Design Apps for different versions of Android, different screen sizes and permission requirements.
-Should demonstrate knowledge and capabilities on how the App interacts with other devices/systems when using Bluetooth, Wifi (Wifi direct/point-to-point and Access point modes) and GPRS/3G interfaces.
-Should be able to design Apps seamlessly handling cases where there are connection interceptions to other interfaces/devices due to various reasons. Few examples of these scenarios are - Using the App in basement of a building or using App in a low signal area or using the App on a low bandwidth connection and using the App on a connection with interruptions.
-A good number of Apps will be used by internal teams for device fitments, operations, field testing and also be used by other partner organizations/suppliers. Should be able to develop quality Apps in 2/3 weeks’ time and quick and dirty Apps in 1 weeks’ time.
- Take ownership of the design, architecture and planning of the features to be implemented.
- Should possess capabilities to design and build beautiful user interfaces on Mobile. Ensure the best possible performance, quality, and responsiveness of the application. - Strong knowledge of Android UI design principles, patterns, and best practices.
- Familiarity with RESTful APIs to connect Android applications to backend services. Familiarity with cloud message APIs and push notifications.
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Understanding of Google Android design principles and interface guidelines
- Must have worked on robust UI applications.
- Ability to work single handedly on the App
- Ability to work in a team environment
- A knack for benchmarking and optimization
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Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!