
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Job description
Join the Winning Team at Krayon Events – India’s Top Event Innovator!
For over two decades, Krayon Events has been at the forefront of delivering award-winning events and activations for schools, students, and children across South Asia. Now, we’re looking for dynamic professionals to join our journey of excellence and creativity!
The Role: Event Sales & Sponsorship Executive
We’re on the hunt for passionate individuals with 2+ years of experience in business development or freshers with hands-on event experience in college, who can think outside the box, create impactful event concepts, and pitch them to brand teams. If you have the knack for building meaningful relationships and closing sponsorship deals, we want you on our team!
Key Responsibilities:
- Develop and pitch creative event concepts to brands and clients.
- Identify and approach potential sponsors for events and activations.
- Build and maintain strong relationships with brand teams and decision-makers.
- Craft compelling sponsorship proposals that deliver value to clients.
- Drive sales and meet revenue targets consistently.
What We Offer:
- A prestigious opportunity with India’s leading event innovator.
- A competitive salary and incentive structure designed to reward your success.
- A chance to grow professionally and innovate in the events and sponsorship industry.
What You Bring to the Table:
- 2+ years of experience in business development, sponsorships, or event sales (or)
- Freshers with demonstrated event management experience during college.
- Exceptional communication and negotiation skills.
- A proven track record of success in closing deals and delivering value (for experienced candidates).
- A creative mindset with the ability to conceptualize and sell unique event solutions.
Why Krayon?
At Krayon Events, we’re not just about events – we’re about creating experiences that resonate, inspire, and leave a lasting impact. Join us in shaping the future of event innovation!
Let’s create something extraordinary together. Apply now and be part of the Krayon legacy!
6+ Years of Experience | Expertise in .NET, Vue.js, and Angular
A skilled Front-End Developer with over 6 years of experience in building responsive and dynamic web applications. Proficient in Vue.js, Angular, and .NET Framework/Core, with strong knowledge of HTML5, CSS3, JavaScript, and TypeScript. Adept at integrating APIs, optimizing application performance, and developing reusable UI components using state management tools like Vuex, RxJS, and NgRx.
Experienced in delivering scalable and maintainable solutions across industries, collaborating with cross-functional teams to meet business goals. Proficient in version control systems like Git and build tools like Webpack with expertise in CI/CD pipelines for seamless deployment.
Passionate about crafting user-friendly, high-performing applications with a focus on clean code and best practices. Consistently delivers innovative solutions to enhance user experience and improve development workflows.
Requirements:
1. .NET Experience: 6+ years of experience with .NET framework, including C#, (link unavailable), and MVC.
2. Vue.js Experience: 5+ year of experience with Vue.js, including Vue Router, Vuex, and Vue CLI.
3. Angular Experience: 5+ year of experience with Angular, including Angular CLI, Angular Material, and Angular Universal.
4. Frontend Development: 6+ years of experience with frontend development, including HTML, CSS, JavaScript, and modern frontend frameworks.
5. JavaScript Expertise: Strong expertise in JavaScript, including ES6, ES7, and modern JavaScript features.
6. CSS Expertise: Strong expertise in CSS, including CSS3, Sass, and Less.
7. Version Control: Experience with version control systems, including Git and SVN.
8. Agile Methodologies: Experience with Agile development methodologies, including Scrum and Kanban.
Tools: Angular, Vue.js, .NET Core, Bootstrap, SCSS, Docker.
Role Objective
• The objective of the role is to provide independent assurance to management and audit committee on status of risks in various functions and recommendation for controls improvements, based on in – house audits as well as co – sourced audits.
Job Responsibilities
• Periodic review based on approved annual audit plan, on suitability of internal controls in place, and suggest alternatives.
• Make recommendations on the systems and procedures being reviewed, report on the findings and recommendations and monitor department’s response and implementation • Ensuring closure of audit issues identified in various audits
• Support in implementing policies, SOPs and processes
• Determine and report on compliance with policies and procedures as set by the management
• Support in planned activities such as stock – take of assets
• Support in investigations, if any, arising out of company whistleblower policy
• ERM follow ups and risk closures
• Support Audit Committee related activities Measure of Success (KRA’s)
• Completion of all in – house/ outsourced audit areas identified
• Rollout of policies & procedures as highlighted in previous audit issues/ as required by management
• Overall assessment of improvement in controls/ awareness
• Completion of other planned and adhoc activities
• Timely follow up and Closure of audit issues, feedback from auditees
• ERM process stabilization, updation and risks closures
• Support Audit Committee activities, preparation of ACM deck etc.
Job Specifications Minimum Education Chartered Accountant (minimum), additionally preferred – Certified Internal Auditor(CIA)/ Certified Information Systems Auditor (CISA)/ Certified Fraud Examiner (CFE) Job Description Template| H.R. Minimum/Relevant Experience 8 yrs experience (Sr Manager)- experience in risk based audits, process audits, SOX implementation, ERM implementation, forensics, IT audits etc.
Past Industry Experience Preferably experienced in Media Industry but not a prerequisite Currently working in Big 4 audit firms in IA vertical
Behavioral Skills
• Self - disciplined, takes initiative, confident, can work with minimal supervision
• Prepared to handle work pressure and stretch accordingly from time to time to meet deadlines Technical Skills
• Hands- on with MS Word, Excel, PPT
• Worked on SAP, and also preferably MS Navision Language Skills
• Good communication skills in English, good report drafting skills Key Interactions – Internal Stakeholders
• CXOs, function heads, process owners across the entities Key Interactions – External Stakeholders
• External audit firms to whom certain internal audit areas have been outsource

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions
- Performance tuning, improvement, and optimization of the application
- Ensuring high performance of applications and providing support
Skills and Qualifications:
- Strong proficiency with JavaScript and Node.js
- Knowledge of Node.js and frameworks available for it such as Express
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side templating languages such as Jade, EJS
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration
- Familiarity with AWS
- Experience with Mongo DB/Dynamo DB
Education and Experience:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 2+ years of experience as a Node.js Developer or similar role
You’re Awesome at:
- Excellent communication skills (Verbal & Written)
- Great understanding of JavaScript
- Excellent hands-on programming experience of NodeJS/Express/SailsJS
- Excellent hands-on programming experience of React/Angular/Meteor/VueJS
- Good understanding of RESTful API development
- Good knowledge of TDD (Test Driven Development)
- Good understanding of MongoDb/mysql/postgres
- Good understanding of AGILE - SCRUM
- Good understanding of GitHUB, SVN
- Experience with designing of overall architecture of the application
- Good understanding of Web Securities and how to implement in application
- Hand-on designing and implementing robust and scalable web service/api
- Hand-on application deployment and cloud platform such AWS/Heroku/GoogleCloud
- Understanding of the Software Development Life cycle
- Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
- To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.
- To actively engage yourself to collect inventory, stocks and work reports of the distributor in a
daily/weekly basis.
- To look after smooth functioning and supply chain of the authorized distributor under your
periphery.
- To oversee sales executive schedule and plan them accordingly.
- To facilitate cross-functional communications among project stakeholders.
- To actively engage yourself with core marketing policies required for business development.
- To look after the grievances and claims arising from time to time maintaining proper
coordination with the company.
- To actively follow other marketing strategies and instructions as and when instructed by the company.
Role: Technical Lead
Location: Mumbai/Kolkata
Years of Experience - 9 to 15 years
Qualifications:
- Required person as .net core, team Management,Good communication,Plus Rest API,AWS Lambda,mySql
- AWS API Gateway .
- Bachelor’s degree preferably in Computer Science, Computer Engineering or related field.
- 9 to 12 yrs years’ experience in technology related roles including relevant work as technical architect.
- Experience working with latest software technologies (.Net core 3.1+, MVC/WCF/Web API, cloud hosted (AWS) , mobile ready software products (Angular 6+/React.js)
- Experience in AWS cloud.
- Experience working with GIT/TFS, CI/CD setups, Application Monitoring, Logging and Analysis tools
- Experience working with Service Oriented Architecture
- Experience working in an Agile-SCRUM environment using tools like Jira or equivalent
- Experience working with international customers (US and UK preferable)
- Experience in customer interaction and ability to present solutions and consult clients on technology solutions.
- Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
- Proven strong relationship-building and communication skills with team members and business users. Ability to coach and mentor internal teams and customers.
- Highly motivated with excellent verbal and written communication, presentation, facilitation, negotiation and problem solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Willingness and ability to work flexible hours and with minimal supervision.
- Willingness and ability to travel domestic and occasional international across US and Europe.
- Proficient using standard software, such as MS Office applications, Google Apps, and communication and diagramming/presentation tools.
Responsibilities
Design Develop and maintain web functionalities
Work with Tech Lead to propose a technical solution
Liaise with designer to implement the UI/UX elements for web and mobile interfaces
Troubleshoot production problems and provide user support.
Design and conduct tests:
- Integrate multiple systems from different vendors with seamless data flow
- Investigate new technologies and continue to update your technical skills
- Write well-structured and testable code following the set guidelines
Requirements
Degree in IT or equivalent
More than 3 years of web-based application development experience in PHP.
Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.
Languages
PHP, JavaScript, HTML, CSS, Python.
Databases: MySql
Operating Systems: Ubuntu, Windows and Macintosh.
Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.
Mandatory:
Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins
Strong knowledge in planning for testing strategy, test suites and test cases.
Proficient understanding of code versioning tools (e.g. Git)
Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing
More than 3 years of web service (REST, SOAP) and API development and management
Strong Knowledge of security standards and techniques for web applications
Strong technical knowledge in software development methodologies, design patterns and implementation
Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution
Preferred
Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)
Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools
Advantage
Experience with other server-side stacks (Node.js, Python, Java etc.) a plus
Experience developing native or hybrid mobile applications for IOS and/or Android a plus
Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus








