Service Centre Advisor

Unified Communications and Network Services. (C1)

Service Centre Advisor

Multi Recruit

Company

Home

Service Centre Advisor

at Unified Communications and Network Services. (C1)

Agency job

via Multi Recruit

7 - 10 yrs

₹12L - ₹15L / yr

Bengaluru (Bangalore)

Skills

Operation Mangement

Escalation management

Ticket Logging

Operations Management

Escalation Management

Call Reception and Ticket Logging: Responsible for:

Ensuring calls are answered professionally
Ensuring that the relevant information is collected from a customer
Ensuring that the correct level of priority is agreed with the customer
Ensuring that the ticket is assigned to the correct engineer
Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:
Ensuring that appropriate attention is paid to P1s
TPMs engaged immediately for engineer dispatch to the site where applicable
The customer is forwarded to an engineer for a possible remote fix
Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:
Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:
Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:
Customer Communication
Ensuring that the customer is updated regularly throughout the duration of the ticket
Ensuring the quality of ticket input is of a high standard
Ensuring that key internal contacts are advised of any issues
Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
Industry or relevant business qualifications and accreditations would be desirable
Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
Ability to form close working relationships with the customer community, sub-contractors
Excellent client-facing communications skills
A Self-motivated team player with excellent interpersonal skills
An outgoing individual willing to participate as part of a small and flexible team
in European languages would be an advantage
ITIL Foundation / ITIL v3 Foundation
Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

Customer Focused
Relationship Building and Maintenance
Decision-Making Ability
Inspiring Communicator
Initiating Action
Personal Responsibility

Call Reception and Ticket Logging: Responsible for:

Ensuring calls are answered professionally
Ensuring that the relevant information is collected from a customer
Ensuring that the correct level of priority is agreed with the customer
Ensuring that the ticket is assigned to the correct engineer
Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:
Ensuring that appropriate attention is paid to P1s
TPMs engaged immediately for engineer dispatch to the site where applicable
The customer is forwarded to an engineer for a possible remote fix
Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:
Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:
Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:
Customer Communication
Ensuring that the customer is updated regularly throughout the duration of the ticket
Ensuring the quality of ticket input is of a high standard
Ensuring that key internal contacts are advised of any issues
Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
Industry or relevant business qualifications and accreditations would be desirable
Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
Ability to form close working relationships with the customer community, sub-contractors
Excellent client-facing communications skills
A Self-motivated team player with excellent interpersonal skills
An outgoing individual willing to participate as part of a small and flexible team
in European languages would be an advantage
ITIL Foundation / ITIL v3 Foundation
Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

Customer Focused
Relationship Building and Maintenance
Decision-Making Ability
Inspiring Communicator
Initiating Action
Personal Responsibility

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REVIEW CRITERIA:

MANDATORY:

Strong Senior/Lead DevOps Engineer Profile
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Exposure to DevSecOps and end-to-end automation of deployments, provisioning, and monitoring.
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
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ROLES AND RESPONSIBILITIES:

KEY RESPONSIBILITIES:

Cloud & Infrastructure as Code (IaC)-

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Effective communication skills

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Competitive Salary Package
Generous Leave Policy
Flexible Working Hours
Performance-Based Bonuses
Health Care Benefits

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We Offer:

Freedom to realize your ideas & individual career & development opportunities.
A motivating work environment, flat hierarchical structure, numerous company events that cannot be forgotten, and fun at the workplace with flexibilities.
Professional challenges and career development opportunities.

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Develop, record, and maintain cutting-edge web-based PHP applications.
Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
Prepare and maintain all applications utilizing standard development tools.
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Lead the entire web application development life cycle right from concept stage to delivery and post launch support.
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Use test driven development and acceptance tests to ensure feature quality
Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues.
Document the development process, architecture, and standard components.
Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager.
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Previous working experience as a PHP Developer for 4 year(s)
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Familiarity with limitations of PHP as a platform and its workarounds
Proficient in PHP, HTML5, JavaScript, JQuery Expert
Experience with PHP MVC frameworks (Symfony, Laravel, Yii, CodeIgniter, Zend, etc.)
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Experience with building restful JSON web services
Knowledge of API’s, such as Twitter, Facebook, Google maps, Instagram, etc.
Understanding of responsive design frameworks such as bootstrap

Desirable:

Should have problem-solving skills
Good experience in oops concept
Good experience in MVC
Good experience in jQuery & JavaScript
Learn & work on new technologies/ frameworks.
Knowledge of bootstrap

We Offer:

Freedom to realize your ideas & individual career & development opportunities.
A motivating work environment, flat hierarchical structure, numerous company events that cannot be forgotten, and fun at the workplace with flexibilities.
Professional challenges and career development opportunities.

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Object Oriented Programming (OOPs)

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Developing systems that provide easy access to historical market data and trading simulations
Building risk-management and performance-tracking tools
Shaping the future of Dolat through regular interviewing and infrequent campus recruiting trips
Implementing domain-optimized data structures
Learn and internalize the theories behind current trading system
Participate in the design, architecture and implementation of automated trading systems
Take ownership of system from design through implementation

Augmenting, improving, redesigning, and/or re-implementing Dolat's low-latency/high-throughput production trading environment, which collects data from and disseminates orders to exchanges around the world
Optimizing this platform by using network and systems programming, as well as other advanced techniques
Developing systems that provide easy access to historical market data and trading simulations
Building risk-management and performance-tracking tools
Shaping the future of Dolat through regular interviewing and infrequent campus recruiting trips
Implementing domain-optimized data structures
Learn and internalize the theories behind current trading system
Participate in the design, architecture and implementation of automated trading systems
Take ownership of system from design through implementation

Linux BSP/ Device Driver

at VVDN Technologies

1 video

3 recruiters

Posted by Pravin CP

Kochi (Cochin), Chennai

2 - 6 yrs

₹5L - ₹12L / yr

Kernel Programming

BSP

linux BSP

Embedded Linux

+5 more

Primary Skill: System Software Development

Skill sets req:

Linux porting/development; Linux kernel concepts
Expertise in Linux BSP device driver development
Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
Expertise in porting, network stack; optimization, network programming
Bootloader/Uboot porting
Camera driver development (Good to have)

Primary Skill: System Software Development

Skill sets req:

Linux porting/development; Linux kernel concepts
Expertise in Linux BSP device driver development
Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
Expertise in porting, network stack; optimization, network programming
Bootloader/Uboot porting
Camera driver development (Good to have)

Engineering Manager / Engineering Lead

A product based company under Vista Group of Venture Capital

Agency job

via Reed & Willow Talent Advisory Group by Kanupriya Bhatia

Bengaluru (Bangalore)

9 - 16 yrs

₹30L - ₹45L / yr

Engineering Management

Engineering head

Technical Architecture

Technical lead

Java

+10 more

We are looking for a talented Software Engineering Manager to join our engineering team. As a manager, you will lead a team participating in all aspects of the software development life cycle: scoping, design, coding, testing, implementation and support. You will help hire, train, mentor and lead a team of highly capable engineers. You will also help in the development of

Ours is a scalable microservices platform and geospatially-aware applications across multiple industries and form-factors. In this role, you must be able to multitask, quickly
adapt to new development environments, learn new systems, create reliable/maintainable
code, and find creative and scalable solutions to difficult and complex problems. You take
pride and ownership in your work as well as the overall contributions of your team. You must also have the ability to take a system-wide understanding, recognize use of system
components and disparate technologies and be able to diagnose and debug components
across an entire system. Your ability to communicate clearly and concisely (both written and verbal) is key, as is being a self-starter.

Primary Responsibilities:

● Build, train, mentor and lead a cross-functional agile team

● Help design, architect and develop advanced software solutions supporting multiple

projects and initiatives in a dynamic agile environment

● Collaborate with product owners and/or the business on requirements definition,

development of functional specifications, and design

● Wok in close collaboration with Scrum masters, Technical Product Manager and

Stakeholders within the team and function to co-own the deliverables

● Collaborate on or lead development of technical design and specifications as required

● Establish and lead best practices in software engineering

● Mentor and grow new employees on your team

● End to end feature development with a team size of 8-10 Dev & QA engineers across

levels.

Requirements:

● Bachelor’s Degree required, preferably in Computer Science or related field

● 10+ years of software development experience using both Frontend and Backend

technologies like - React.js/Angular.js, along with GoLang/Java/Python, or another object-oriented programming language

● 3+ years as an engineering lead or manager

● Experience with cloud technologies (AWS) and containerization (Docker/EKS) and Microservices

● Experience with SAFe Agile is preferred

Note: Role is full stack with more inclination to backend side.

Python Developer,

at iDatalabs

1 recruiter

Posted by Chinmay Kanchi

Pune

3 - 7 yrs

₹5L - ₹10L / yr

Python

Flask

Fullstack Developer

MongoDB

PostgreSQL

WHAT WE ARE LOOKING FOR We are building a world-class engineering team with diverse skills and backgrounds. If you love data, and love solving hard problems, then this opportunity is for you! We are seeking strong software engineers and data scientists with a background in Machine Learning. You will be responsible for designing distributed systems, applying advanced data science techniques while working closely with our infrastructure, quality and product management teams. We value teamwork and collaboration. While we enjoy the never-say-die attitude that members bring to the table every day we also recognize the work-life balance that everyone needs.

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