Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
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1. Must have 5 to 7 years of full-cycle recruitment experience.
2. Must have atleast 2 to 3 years of experince in team leading or handling. (should be currently in team lead role and should have experience in handling a team of 9 to 10 members).
3. Must have experience hiring across multiple countries/regions (APAC, EMEA, Americas), ( global hiring experience is required ).
4. Must have experience working in SaaS, tech, or high-growth startup companies.
5. Candidate should have experience in Employee Branding. (preferably in SaaS based companies).
6. Must have hands-on expertise using global job boards (LinkedIn Recruiter, Indeed, JobStreet, Naukri, etc.).
7. Must have strong experience with Applicant Tracking Systems (Greenhouse, Lever, Workable, or similar).
8. Must be able to lead, coach, and manage a global TA team with daily hiring targets.
9. Must be capable of end-to-end hiring for critical and leadership roles across regions.
10. Must have excellent stakeholder management and communication skills across time zones.
11. Must have strong understanding of global talent markets, sourcing trends, and remote hiring practices.
12. Looking for someone who is Young & Dynamic
About Client:
A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.
Responsibilities:
- Support revenue targets for the Agency team.
- Act as ambassador in the market for agency relationships.
- Shape long-term business plans for agencies to prioritize our organization.
- Drive strategic initiatives for maintaining a healthy sales pipeline.
- Manage stakeholder relationships independently.
- Collaborate with internal teams for executing long-term deals.
Requirements
- 10+ years in digital media agency/digital ad sales/consumer internet.
- MBA preferred, from Tier I/Tier II institutes.
- Knowledge of demand-side platforms, ad networks, etc.
- Strong partnerships with agency holding groups and digital spenders.
- Understanding of Media Agency's principles.
- Track record in brand building and meeting sales targets.
- Comfortable using data and analytics in client conversations.
- Excellent networking and communication skills.
must have knowledge about electronics products.
vendor development.
import/ export .
dispatch products.
customer relation
Docker
Kubernetes
Amazon Web Services (AWS)Bachelor's degree in Computer Science or a related field, or equivalent work experience
Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform
Experience with infrastructure as code tools such as Terraform or CloudFormation
Proficiency in scripting languages such as Python, Bash, or PowerShell
Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Ability to work independently and as part of a team
Willingness to learn new technologies and tools as required
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptEXPERTISE AND QUALIFICATIONS
- 14+ years of experience in Software Engineering with at least 6+ years as a Lead Enterprise Architect preferably in a software product company
- High technical credibility - ability to lead technical brainstorming, take decisions and push for the best solution to a problem
- Experience in architecting Microservices based E2E Enterprise Applications
- Experience in UI technologies such as Angular, Node.js or Fullstack technology is desirable
- Experience with NoSQL technologies (MongoDB, Neo4j etc.)
- Elastic Search, Kibana, ELK, Logstash.
- Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
- Exposure in SaaS cloud-based platform.
- Experience on Docker, Kubernetes etc.
- Experience in planning, designing, developing and delivering Enterprise Software using Agile Methodology
- Key Programming Skills: Java, J2EE with cutting edge technologies
- Hands-on technical leadership with proven ability to recruit and mentor high performance talents including Architects, Technical Leads, Developers
- Excellent team building, mentoring and coaching skills are a must-have
- A proven track record of consistently setting and achieving high standards
Five Reasons Why You Should Join Zycus
1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-
to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Spring Boot
JavaAngular (2+)Hi All,
We are looking for FULL STACK- JAVA Professionals @ Winsoft Technologies (I) Pvt Ltd
Experience - 4+ Years relevant
Location - Pune (Remote working facility available)
Benefits - Competitive CTC and other rewarding benefits
What we are looking for -
- Full-stack developers to be a part of our high-performance team.
- You will work from requirements drawn up by Product Managers and Senior Developers to devising top-notch visualization using SVG graphics, Angular, and React JS.
- Collaborate with highly specialized engineers for building microservices with polyglot persistence.
Technology Stack-
Must-Have Expertise in Java, Spring Boot, Rest API, ReactJs, Angular JS 2+, PostgreSQL, multithreading
Desirable Skills - ELK Stack (ElasticSearch, Logstash, Kibana), D3, Angular 8, JMS (Kafka or ActiveMQ), SNMP, Shell Scripting, Git, Redis, Docker
If you are interested in an exciting role with learning and rewards, do apply.
HTML/CSSReact.jsJavascriptHTML/CSS
NodeJS (Node.js)Good to have: Javascript, HTML, CSS, etc.,
Java
PHP
PythonPHPHTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon