Cutshort logo
Unified Communications and Network Services. (C1) logo
Service Centre Advisor
Unified Communications and Network Services. (C1)
Service Centre Advisor
Unified Communications and Network Services. (C1)'s logo

Service Centre Advisor

at Unified Communications and Network Services. (C1)

Agency job
7 - 10 yrs
₹12L - ₹15L / yr
Bengaluru (Bangalore)
Skills
Operation Mangement
Escalation management
Ticket Logging
Operations Management
Escalation Management

Call Reception and Ticket Logging: Responsible for:

  • Ensuring calls are answered professionally
  • Ensuring that the relevant information is collected from a customer
  • Ensuring that the correct level of priority is agreed with the customer
  • Ensuring that the ticket is assigned to the correct engineer
  • Ensuring that the engineer is aware that there is a new ticket assigned to their queue

    SLA Management: Responsible for:
  • Ensuring that appropriate attention is paid to P1s
  • TPMs engaged immediately for engineer dispatch to the site where applicable
  • The customer is forwarded to an engineer for a possible remote fix
  • Ensuring that all tickets are managed in line with SLAs

    Jeopardy Management: Responsible for:
  • Ensuring that the ticket is managed in line with Company’s jeopardy management process

    Escalation Management: Responsible for:
  • Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
  • Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
  • Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
  • Responsible for advising Service Centre Manager of any missing information in the knowledge database

    Communication Responsible for:
  • Customer Communication
  • Ensuring that the customer is updated regularly throughout the duration of the ticket
  • Ensuring the quality of ticket input is of a high standard
  • Ensuring that key internal contacts are advised of any issues
  • Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

  • Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
  • Industry or relevant business qualifications and accreditations would be desirable
  • Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
  • Ability to form close working relationships with the customer community, sub-contractors
  • Excellent client-facing communications skills
  • A Self-motivated team player with excellent interpersonal skills
  • An outgoing individual willing to participate as part of a small and flexible team
  • in European languages would be an advantage
  • ITIL Foundation / ITIL v3 Foundation
  • Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

 

Key Competencies

  • Customer Focused
  • Relationship Building and Maintenance
  • Decision-Making Ability
  • Inspiring Communicator
  • Initiating Action
  • Personal Responsibility
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Saeculum Solutions Pvt Ltd
at Saeculum Solutions Pvt Ltd
2 candid answers
Sreenath Ezhava
Posted by Sreenath Ezhava
Ahmedabad
2 - 4 yrs
₹3L - ₹8L / yr
skill iconReact Native
skill iconiOS App Development
skill iconAndroid Development
RESTful APIs
skill iconRedux/Flux

Saeculum Solutions Pvt Ltd is an emerging company and is always looking to hire fresh enthusiastic talents to join our growing team. We believe in delivering the best services to our clients and therefore we only hire talents who are all-rounders. So, if you share the same passion and vision, join our team today..!


Education: Any diploma and/or bachelor’s preferred - BE, B.Tech, BCA, B.Sc, B.Sc IT, B.Com

Experience : 3+ Years of experience Required. 


Roles & Responsibilities:

  • Create a captivating and interactive mobile experience for iOS / Android devices
  • Design and implement user interface components for JavaScript-based mobile applications using React ecosystem.
  • Use Native APIs for tight integrations with both platforms – Android and iOS
  • Develop an application with React Native
  • Develop native library for iOS and Android bridging
  • Develop responsive mobile application UIs using Flex, Dimensions, Javascript, and Typescript.
  • Release application on store.


Skills:

  • Build pixel-perfect, buttery smooth UIs across both mobile platforms.
  • Leverage native APIs for deep integrations with both platforms
  • Diagnose and fix bugs and performance bottlenecks for performance that feels native
  • Knowledge of programming
  • Ability to write well-documented, clean Javascript code
  • Rock solid at working with third-party dependencies and debugging dependency conflicts
  • Familiarity with native build tools, like XCode, Gradle
  • Understanding of REST APIs, the document request model, and offline storage db
  • Experience with Redux and Middleware like React-Thunk, React-Saga
  • Experience with automated testing suites such as Jest, Mocha - preferred



Interpersonal skills:

  • Team Player
  • Good Communication skills
  • Time Management
  • Goal Oriented


Time : 10.00am to 7.00pm

5 days working

Location : Ahmedabad, Gujarat


Read more
QAgile Services
at QAgile Services
1 recruiter
Radhika Chotai
Posted by Radhika Chotai
Mumbai
1 - 4 yrs
₹5L - ₹10L / yr
Playwright
cypress
Selenium Web driver
Appium
skill iconPostman
+4 more

● Analyze business requirements and design test cases for functional and non-functional

testing.

● Identify, document, and track defects, ensuring thorough root cause analysis and resolution.

● Ensure high-quality application releases for UAT and Production.

● Collaborate with cross-functional teams during sprint planning, grooming, and

retrospectives.

● Conduct API testing and validate system integrations.

● Perform database testing to ensure data accuracy and integrity.

● Execute regression testing for unchanged features.

● Ensure compliance with company QA standards, policies, and best practices.

● Maintain test strategies, processes, and result documentation.

● Develop and manage test automation frameworks using tools like Cypress and Playwright.

Location-- Goregaon

Read more
iRage
at iRage
3 recruiters
Jyosana Jadhav
Posted by Jyosana Jadhav
Mumbai
4 - 7 yrs
₹25L - ₹35L / yr
skill iconPython
DevOps
CI/CD
Infrastructure
Deployment management
+14 more

We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.


Key Responsibilities


  • Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders


  • DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization


  • Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation


  • System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations


  • Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems


  • Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices


  • Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements


Qualifications and Experience


  • Bachelor's degree in Computer Science, Engineering, or related technical field
  • Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
  • Excellent knowledge with cloud technologies, containers and orchestration.
  • Proficiency in scripting and programming languages such as Python and Bash.
  • Experience with Linux operating systems and command-line tools.
  • Proficient in using Git for version control.


Good to Have


  • Experience with Nagios or similar monitoring and alerting systems
  • Backend and/or frontend development experience for operational tooling
  • Previous experience working in a trading firm or financial services environment
  • Knowledge of database management and SQL
  • Familiarity with cloud platforms (AWS, Azure, GCP)
  • Experience with DevOps practices and CI/CD pipelines
  • Understanding of network protocols and system administration


Why You’ll Love Working Here


We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.


Here’s what we offer:

💰 Competitive salary – Get paid what you’re worth.

🌴 Generous paid time off – Recharge and come back sharper.

🌍 Work with the best – Collaborate with top-tier global talent.

✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

🎯 Performance rewards – Multiple bonuses for those who go above and beyond.

🏥 Health covered – Comprehensive insurance so you’re always protected.

Fun, not just work – On-site sports, games, and a lively workspace.

🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.

📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.

🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.

🚚 Relocation support – Smooth move? We’ve got your back.

🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.


We work hard, play hard, and grow together. Join us.


(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)


Read more
codersbrain
Bengaluru (Bangalore)
5 - 10 yrs
Best in industry
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+4 more
  • Must have 5 to 10 years of experience on building highly scalable web based enterprise applications using Java/J2EE, Javascript
  • Must have experience on front end development using javascript, ReactJS
  • Architect and co-create, a highly scalable, available, resilient & distributed applications and multi-tenant Platforms
  • Highly hands on with coding/designing, troubleshooting, debugging, monitoring, leading and developing a large scale multi-tenant software components on the Platform in Agile based methodology to provide self-service capabilities (MUST HAVE)
  • Must have knowledge of Data structures, must have ability to solve data structure programs on platforms like hakerrank, leetcode  (MUST HAVE)
  • Proficiency in engineering practices and writing high quality code, with expertise in Java/J2EE.
  • Exposure to NOSQL DB and Relational database
  • Exposure to RabbitMQ ,Kafka and Redis Cache
  • Working in a team environment, contribute significantly to application solution design and to the high-level design of application software.
  • Detailed design, code and test of Cloud Platform software. Provide automated test software in conjunction with application software.

 

Read more
Soft Crayons Tech Solutions
693,14-a, Vasundhara, ghaziabdh, B-132,SECTOR-2 ,NOIDA-201301
1 - 6 yrs
₹2L - ₹4L / yr
Autodesk Revit
AutoCAD
3D CAD

Auto cad trainer JD


We are looking for an experienced and qualified AutoCAD trainer to join our team and deliver high-quality training courses on AutoCAD software. As an Auto cad trainer, you will be responsible for designing, developing, and delivering engaging and informative training sessions for our clients, both online and in-person. You will also be expected to provide feedback and support to the learners, assess their progress, and evaluate the effectiveness of the training.


To be a successful AutoCAD trainer, you should have a solid knowledge of AutoCAD software and its applications, as well as excellent communication, presentation, and interpersonal skills. You should also have a passion for teaching and learning, and a willingness to adapt to different learning styles and needs. You should have a relevant certification or degree in AutoCAD or a related field, and at least two years of experience as an Auto cad trainer or instructor.



Qualifications

Bachelor




Location:

📍 693, Vasundhara Sector, 14-A

Ghaziabad, Uttar Pradesh - 201010,

📍 B-132,SECTOR-2 ,NOIDA-201301


SOFTCRAYONS TECH SOLUTIONS Pvt.Ltd

DEVELOPMENT | TRAINING | CONSULTANCY

*Plot No. 693, Sector-14A, Vasundhara, Ghaziabad(U.P)

Read more
Panamax InfoTech Ltd.
at Panamax InfoTech Ltd.
2 recruiters
Bhavani P
Posted by Bhavani P
Bahrain
3 - 5 yrs
₹3L - ₹20L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+15 more

Job description

The ideal candidate must have extensive development experience of microservices using Java Spring Boot. In addition, they should know the installation, configuration, platform operations, and troubleshooting of API products. Besides, they should also have experience in API design, BaaS, Advanced proxies, Analytics, Developer Portal, and creating RESTful API patterns.


Responsibility

Develop and design RESTful microservices and APIs

Be involved in the development life cycle and would be doing definition and feasibility analysis

Apply latest software design techniques and contribute to the technical design of new solutions

Troubleshoot issues and solve problems where needed

Write object-oriented and maintainable code

Deliver quality results on time with minimal supervision

Work with multiple stakeholders involved in the project

Deliver APIs with standard documentation as per Open API standards

 

 

Skillset

Bachelor’s/Master’s degree in computer science, information technology, or engineering

At least 3-5+ years of experience in developing APIs and microservices using Spring Boot

Expertise in Java

Hands-on Experience in OOPS concepts, Spring Boot, Spring 3.x, Spring Dependency Injection (IOC, MVC, JDBC, JMS, etc.), and hibernate or any other ORMs

Hands-on experience in web services-RESTful

Knowledge of Restful API design patterns

Working knowledge in Databases (SQL Server, Oracle) and SQL

Hands-on experience in NGINX (Webserver and Reverse proxy)

Hands-on experience in setting up MTLS between microservices

Hands-on experience in docker implementation

Hands-on experience in consuming SOAP services from microservices

Hands-on experience in application servers like Tomcat and WebLogic

Hands-on experience in any of Java IDE (Eclipse, IntelliJ)

Hands-on experience in dependency and build management tools preferably Maven

Familiarity with code versioning tools, like Git, SVN, and Mercurial

Familiarity with APIGEE API gateway

Familiarity with Node.js

 

Onsite - Bahrain

Read more
Innovatily
at Innovatily
5 recruiters
Jayasri S
Posted by Jayasri S
Bengaluru (Bangalore)
8 - 15 yrs
₹12L - ₹15L / yr
skill iconJava
Spring
skill iconSpring Boot
skill iconJavascript
Microservices
+2 more
1) Java 7, Java 8, functional aspects, Spring Framework (It is important that the resources are familiar with the current Spring platform and it’s capabilities), Spring Boot, Spring Integration
2) Strong experience with Spring and Spring Boot, Spring MVC, Spring Data, Spring Security
3) Experience building REST and SOAP web services using Java, Micro Services
4) Experience with Web Services (JSON, REST, Spring based REST services)
5) Experience with Java and J2EE/Java EE (including servlets, JSP, JDBC)
6) Strong Core Java development
7) Experience with development tools like Eclipse, Git,.etc
8) Experience with web application servers like Tomcat
9) Experience in scripting and working in a Linux/Windows environment
Read more
A Series-B funded, fintech company based out of Bangalore
A Series-B funded, fintech company based out of Bangalore
Agency job
via Nexusrize Solutions by Indira Cowkur
Remote, Bengaluru (Bangalore)
6 - 15 yrs
₹25L - ₹50L / yr
skill iconJava
skill iconSpring Boot
Job Description-
We are looking for talented and self-motivated engineers to come join us on our mission.
We have a team culture that encourages collaboration and innovation at all levels and we expect developers to take a high level of ownership for the execution of tasks assigned to them.

Roles and responsibilities:
● Understand and derive requirements from product managers and customers
● Able to design APIs and modules for scale.
● Participate in design reviews and look at opportunities to continuously improve on practices
and quality.
● Own end-to-end implementation of modules and drive the project
● Debug prod issues and solve them efficiently and quickly. Customer obsession is key
● Automate recurring day-to-day tasks.
● Show initiative to drive topics to resolution and able to collaborate with multiple teams in
delivering the project
● Mentor junior team members
● Own project deadlines and seeing through project go-live.

Job Requirements Skills
● Good problem-solving skills and ability to understand and use the right data structures and algorithms
● Use design patterns and best engineering practices to design scalable and extensible
solutions. Working knowledge of microservices and/or event-driven architecture is plus
● Working knowledge of relational databases esp PostgreSQL.
● Advanced expertise in Java/server-side technologies. Working knowledge of Spring Boot is desirable
● Should have designed and implemented REST APIs. Good working knowledge of HTTP(S),Web servers desired
● Should have worked in Linux environments and understanding of GIT or any other source code versioning is a must
● Understanding of ORMs, Caching, Object storage, Queues is a must. Exposure to AWS S3, SQS components, Redis is a plus
● Own and write tests using Unit and integration testing frameworks
● Ability to work independently and/or with a team in a fast-paced, rapidly changing
environment
● Should do code reviews.
● Server-side application deployment experience is a plus.

Qualifications
● Experience - A minimum 6+ yrs of relevant experience.
Read more
Transforming businesses across industries. ( TD1)
Transforming businesses across industries. ( TD1)
Agency job
via Multi Recruit by savitha Rajesh
Bengaluru (Bangalore)
5 - 10 yrs
₹8L - ₹10L / yr
Human Resources (HR)
HR management
Labour law
HR Generalists
HR Grievances
+3 more
  • Responsible for independently managing all day-to-day payroll activities including coordination with the key internal teams as well as external payroll vendor to ensure an accurate and timely payroll on a periodical basis. 
  • Responsible for interfacing within the company and outside in all matters related to HR 
  • Handling end to end Onboarding & Exit of employees 
  • Preparing & updating employee records relating to hiring, confirmation, transferring, termination, etc
  • Responsible for accurate and timely payment of applicable taxes and filing of related returns. Eg. EPF, ESI, PT, TDS, etc.
  • Ensure all labor laws compliances are fully complied with and reports are updated at all times.
  • Ensure timely input to the Banking/Finance team towards disbursement of salaries.
  • Handle all labor law compliances and notices.
  • Manage Employee Benefit programs and ensure timely disbursement of benefits.
  • Manage the generation of actuarial reports such as gratuity, leave encashment, etc
  • Responsible for providing necessary information and explanations for internal and external audits.
  • Respond to employee inquiries on payroll issues or concerns.
  • Maintain confidentiality of payroll operations and data at all times.
  • Preparation of MIS reports
  • Preparation of all kinds of HR reports and documents required 
  • Handling employee grievances and complaints 
  • Other requirements and assignments as needed 

Required Candidate profile: 

  • Education: Post-Graduate, MBA HR
  • At least 5 years of end to end payroll experience
  • Excellent written and spoken English
  • Able to work under pressure, meet deadlines and adapt constantly to change.
  • Good time management skills
  • Excellent attention to detail
  • Strong interpersonal skills and ability to handle employee queries.
  • Ability to communicate well with all the stakeholders 
  • Ability to be the interface between the employees and the organization 
  • Able to communicate well within the organization and be the interface for the organization outside 

 

 

Read more
Casey Foods Opc Pvt Ltd
at Casey Foods Opc Pvt Ltd
14 recruiters
Hr Caseyfoods
Posted by Hr Caseyfoods
Gajapati, Ganjam, Keonjhar, Kendrapara
3 - 6 yrs
₹2L - ₹3L / yr
Sales
Marketing
Lead Generation
- To search for potential candidates for Block Sales Managers- To appoint Block Sales Managers for every block- To guide them and train them- To inform them of their duties and benefits- To aware them their sales target- To generate revenue- To achieve sales target- To look forward business development opportunities- To submit a daily growth report
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos