
Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility

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Technical Coordination
Work closely with technical teams to ensure proper setup and operation of audio-visual equipment, lighting, staging, and other technical aspects.
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Budget Management
Track and manage event/activity and procurement budgets, ensuring all expenses are tracked and kept within allocated limits.
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Good work experience on Big Data Platforms like Hadoop, Spark, Scala, Hive, Impala, SQL
Experience working on Data Engineering projects
Good Understanding of SQL
Good understanding of Unix and HDFS commands
Communication
Experience working on Data Analytics and Pyspark
Exposure to Tableau & SAS
About AMAZECH SOLUTIONS
Amazech Solutions is a Consulting and Services company in the Information Technology Industry. Established in 2007, we are headquartered in Frisco, Texas, U.S.A. The leadership team at Amazech brings to the table expertise that stems from over 40-man years of experience in developing software solutions in global organizations in various verticals including Healthcare, Banking Services, and Media & Entertainment
We currently provide services to a wide spectrum of clients ranging from start-ups to Fortune 500 companies. We are actively engaged in Government projects, being an SBA approved company as well as being HUB certified by the State of Texas.
Our customer-centric approach comes from understanding that our clients need more than technology professionals. This is an exciting time to join Amazech as we look to grow our team in India which comprises of IT professionals with strong competence in both common and niche skill areas.
Job Description
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? You will be part of a large group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs.
We are seeking Software Engineers who are passionate about marrying data with emerging technologies to join our team. You will have the opportunity to be on the forefront of driving a major transformation and create various products that will disrupt and reimagine technology solutions by working with the best minds in the industry.
Location: Bangalore, Pune (Hybrid / Remote)
Experience: 5-13 years
Employment type: Full time.
Permanent website: www.amazech.com
Role Description
This is a full-time Java Backend Developer role, based in Bengaluru with flexible remote work option. The Java Backend Developer will be responsible for designing, developing, and delivering complex Java-based applications and providing end-to-end support throughout the software development lifecycle. The successful candidate will collaborate with cross-functional team members, gather and analyze requirements, identify and prioritize technical and functional requirements and provide innovative solutions to address business challenges.
Qualifications
- Bachelor's or Master's degree in Computer Science (or equivalent technical degree)
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- Strong experience in microservices architecture, Angular, Spring Boot Framework, Hibernate, and Web Services (SOAP and REST)
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- Excellent communication, analytical, and problem-solving skills
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- Proven ability to work well under pressure and deliver high-quality work within tight deadlines
Other Requirements
- Bachelor's or Master's degree in Computer Science (or equivalent technical degree)
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We are looking for a PHP + Laravel Developer responsible for managing back-end services and the interchange of data between the different cloud applications across all verticals. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end [Mobile and Web].
Why join Kesari Awayddings?
We are super aggressive and believe in a strong vision. We love building products that solve real problems and you get to write code across multiple technologies and do actual stuff. We are reimagining and reengineering the Destination wedding Industry & its ecosystem through intelligent and innovative technology.
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- Optional - Familiarity with JavaScript frameworks such as Vue JS or React is a plus
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• Opportunity to be a part of the core team, working closely with founding teammembers
• The steep learning curve with great exposure to all the aspects of start-ups
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• Platform to fulfil your entrepreneurship dream and a chance to witness the exponential growth of a company
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The Job location is Pune
If you’re passionate about web platforms and translating code into user-friendly products, we would like to meet you. Send us the following to start the conversation
Your LinkedIn Profile link
Your GitHub link
Any stackoverflow contribution is a plus
Projects you have developed so far, along with links and reference
- Great aptitude and analytical thinking.
- Self-directed and capable of working in a dynamic environment.
- Experience in UI work is preferred.
- Diligence and proactive behavior is expected/must.
- Writing complex SQL queries and optimizing queries is a PLUS.
- Good knowledge in Server Performance Optimization is a PLUS.
- Experience with advanced data structures, API/service interface development and web development.
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Tomcat application server knowledge

Edvak is committed to delivering customized enterprise solutions that allow businesses to benefit from the use of advanced technologies to meet their organization’s objectives. We firmly believe that Artificial Intelligence can provide great productivity gains to any business. We support our clients by solving their business problems and increasing their operational efficiency by integrating and leveraging AI technological solutions.
Website: https://edvak.com/" target="_blank">https://edvak.com/
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We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience on Android.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience with 2+ years’ experience in Android development.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.

