Service Centre Advisor
at Unified Communications and Network Services. (C1)
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
Shubham Vishwakarma
Full Stack Developer - Averlon
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As an ABBY Support Engineer, you will play a crucial role in designing, implementing, and supporting automation solutions, with a strong focus on ABBYY FlexiCapture and related OCR/Data Capture technologies. You will collaborate with cross-functional teams to drive automation efficiencies and ensure seamless integration with enterprise applications.
________________________________________
Key Responsibilities:
• Provide technical support for ABBYY FlexiCapture, troubleshooting and resolving issues related to OCR, data extraction, and integration.
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• Participate in design sessions to determine technical feasibility, scalability, and performance considerations.
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• Ensure seamless integration of ABBYY with various enterprise applications through APIs and connectors.
• Collaborate with RPA developers using Blue Prism, UiPath, and Power Automate for end-to-end automation solutions.
• Maintain technical documentation, including solution designs, troubleshooting guides, and best practices.
• Conduct UAT sessions, deploy solutions, and support post-implementation hypercare.
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Required Skills & Qualifications:
• 2-4 years of experience in software development and automation support.
• 1+ year of hands-on experience with ABBYY FlexiCapture (OCR, Data Capture, Template Creation, and Scripting).
• Strong knowledge of SQL and experience in database query optimization.
• Familiarity with .NET, Java, or Python for scripting and automation.
• Understanding of CRUD operations and relational database management.
• Knowledge of API integration and working with REST/SOAP services.
• Exposure to RPA tools (UiPath, Blue Prism) is a plus.
• Strong analytical and problem-solving skills with an eagerness to learn new technologies.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBRequired Skills
1) Good experience in AngularJs or Angular 9+ Version
2) Hand on Node.JS./Express JS
3) Database : MYSQL/MongoDB
4) Experience in Java Script, Typescript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.
We are looking for candidate who can :-
1. Deal with our new and existing clients on daily basis to mantain relations
2. You willbe closing working with marketing team and help them to build best stratergies as per output.
3. knowing google sheets is an add on
*Develop a digital marketing plan suitable for your organization, and then implement said plan.
* Experienced in team handling is a must.
* Managing team of SEO, Content Writer, Graphics Designer, WordPress Developer, Lead/Demand Generation, BDE.
Java
JavascriptReact.jsAngular (2+)AngularJS (1.x)Zycus is looking for a Full Stack Developer to join it's Engineering team. Candidates with experience working on Spring, Hibernate, Microservices, Angular/react, JMS/Rabbit MQ/Kafka, AWS Cloud and are passionate about building a product are encouraged to apply. Zycus is a Global leader and a pioneer in cognitive procurement software. Our clients are among the fortune 500 companies. We build enterprise AI procurement software product using some of the latest technologies.
In this role, you will work in developing a product which is not only recognized by Gartner as one of the top Source To Pay procurement software but is also industry's only organically-built & integrated source-to-pay suite.
Role and Responsibilities:
The Engineering team is looking for collaborative, passionate, and adaptable Full Stack Developer.
- Strong coding experience of about 5-9 years.
- A team of experienced engineers with lots of interesting challenges to dive into.
- Modern technology stack: Cloud, Machine Learning, Artificial Intelligence, Microservices etc.
- Experience working on Spring, Spring Boot, Hibernate, Microservices, Angular/react, JMS/Rabbit MQ/Kafka, AWS Cloud.
- Should be able to build solution which is easily scalable, high speed/ real-time performance, configurable, deploy-able and secure in SaaS environment using any open source tech stack.
- Build features and modules from scratch & Maintain existing features and modules.
- Should be able to identify, track and mitigate risks to the product.
- Ability to work independently.
Requirements
- 5-9 years’ experience in Java, J2EE and associated technologies (Spring, Hibernate, Web Services, Micro Services, Spring boot)
- Technical Skills: Core Java, Advanced Java, J2EE, Exception handling, Collections, Oops, UML, Oracle, Jenkins, Maven & Linux
- Should be able to build solutions which is easily configurable, deploy able and secure in SaaS environment.
- Must have worked spring boot Extensively.
- Strong hands on development experience in Java, J2EE.
- Ability to lead and mentor a team of 2-3 developers.
- Should be able to identify, track and mitigate risks to the product
- Responsible for planning product iterations & releasing iterations on schedule.
What should you have:
- Product development experience in agile environment will be a big plus though not mandatory.
- Highly Tech Savvy and hands-on.
- Strong evidence of a solution/product created ground up.
Product Development:
- Has in-depth knowledge on technology and end to end development processes.
- Has the ability to recommend new processes/alternatives to meet Product Development requirements and rolling them out.
Leadership Abilities:
- Should be able to optimize & effectively manage resources and time of the team members.
- Should be able to identify, track and mitigate risks to the product
- Should not hesitate to carry out healthy and constructive confrontation with team members, peers and managers for the benefit of Product.
Benefits
Five Reasons Why You Should Join Zycus
1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Click here to Apply :
https://apply.workable.com/zycus-1/j/23FE4C6A7E/">Full Stack Developer - Zycus (workable.com) - Pune.
https://apply.workable.com/zycus-1/j/2555E9E7DE/">Full Stack Developer - Zycus (workable.com) - Mumbai.
Position : Recruiter - (IT / Telecom)
Location : Delhi/NCR
Job Description
1) Should have Strong analytical and logical abilities
2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.
5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).
7) Should have strong Telecom Technology Skills.
8) Must be target driven and must be able to thrive in a time pressured environment.
9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).
10) Familiarity with Applicant Tracking Systems and resume databases
11) Screen incoming resumes and application forms
12) Following up on the interview process status
13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices
NodeJS (Node.js)React.jsJavascriptMongoDB
React Native
HTML/CSSJavascript
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Full Stack Developer - Averlon