Business Development Executive/ Associate

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

As a Program Manager, you will drive strategic, cross-functional initiatives that improve how we plan, operate, and scale. You’ll lead high-impact programs that bring structure, clarity, and momentum to complex business problems, with a strong focus on data-driven, scalable execution.

You will collaborate closely with teams across Growth, Marketing, Operations, and Tech to align priorities, streamline processes, and ensure our systems evolve with the pace of the business.

Key Responsibilities

• Own and drive high-impact strategic programs from ideation to execution, ensuring each initiative contributes to business growth.
• Break down complex, ambiguous problems into structured, actionable plans and lead execution across teams.
• Collaborate with Product, Marketing, Sales, and Operations to align goals, remove bottlenecks, and deliver scalable outcomes.
• Lead cross-functional project planning, development, and execution, translating strategy into measurable results.
• Partner with Analytics and Business Intelligence teams to ensure data-backed decision-making.
• Identify new business improvement opportunities and co-create strategies with leadership.
• Track key performance metrics, identify trends, and drive course-correction using real data.
• Bring clarity to chaos by defining processes, streamlining operations, and ensuring team alignment.
• Create structured documentation, frameworks, and playbooks to make initiatives repeatable and scalable.

What We Are Looking For

• Graduation from a Tier 1 college (IITs, IIMs, NITs, ISB, or equivalent).
• 3–5 years of experience in Program Management, Strategic Planning, Business Operations, or Demand Planning, preferably in high-growth environments.
• Strong business acumen and understanding of how demand planning impacts growth, revenue, and customer experience.
• A structured problem-solver who can simplify complex challenges into scalable solutions.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Solid understanding of forecasting processes, planning tools, and operational levers.
• Ability to thrive in fast-paced, ambiguous startup environments.

What We Offer

• Opportunity to shape how we scale and operate at the next level.
• A chance to be at the forefront of driving change in a fast-growing startup.
• A collaborative, dynamic work environment.
• Competitive compensation and benefits.

Mandatory Criteria :

Experience in Program Management / Strategic Planning / Demand Planning.

● Must be from Tier-1 academic background (IIT, , NIT, NSU preferred).

● Need candidate from Ecommerce and Startup only.

● Strong demand-planning and business acumen with the ability to identify growth and whitespace opportunities.

● Candidate should have proven ability to build programs from 0–1 (Scratch - End) and drive initiative execution.

● Excellent stakeholder management & presentation skills, with strong proficiency in MS Excel.

● Experience in forecasting & planning tools, and the ability to thrive in fast-paced, ambiguous environments.

● Candidate must have Leadership ability to execute cross-functional projects, turning strategy into clear, measurable results.

● Candidate having Founder's Office Experience will be an added advantage.

● Candidate having OTA Channel's (Online Travel Agency) working experience will be considered a strong plus.

Job Profile:-

We’re in search of a Back-End Software Engineer that specializes in server-side components. In this role, you’ll primarily work on Node JS, Mongo DB, Redis, building scalable products and will bring a depth of knowledge on algorithms and data structures. As a Back-End Software Engineer, on any given day you might be architecting new features for our customers, refactoring existing code to be more scalable, and seeing changes through to completion in a live environment.

Key Attributes you need to possess: -

- Prioritization- Should have a strong work ethics and show up on time at sessions with excellent skills in predicting the amount of time needed to plan, coordinate, and perform on a task or managing their clients as and when required.
- Quick Learning Ability- You should be an amazing self-learner who has the ability to learn new technology on their own and are not threatened by new technologies. Someone who has an ability to pull various bits of information and to process information on the fly with good logical and analytical skills.
- Deep and Broad Technical Experience- Someone who is able to hit the ground because they already know the right technology.They should be able to meet coding principles and write code that is readable and commented-on where appropriate.Through incorporating their cognitive abilities and extensive industry experience, they are able to find optimal solutions easily.
- High-End User Focus-A good programmer does what they are asked to do, while a great programmer thinks of the end user of the software and works to solve problems within the organization’s
capabilities.Someone who knows the functionality they’re creating is of high value.
-Business Acumen- Should have a great eye for Business acumen as the product build will be exposed to millions of customers on-brand digital assets hence giving you exposure for handling a large user base in a live environment.
-Teamplayer- Someone who is able to work in a challenging environment and requires complete devotion, persistence and learning new things every day. As they will be involved in every fact of the product development starting from product ideation, Interface design, user experience, analytics, and engineering.

Typical work week look like:-

- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Design and implementation of scalable applications by using asynchronous programming with low-latency, high-availability, and performant applications between multiple systems, servers, and environments.
-Integration of data storage solutions by creating database schemas that represent and support business processes and also Integrating multiple data sources and databases into one system.
- Building reusable code and libraries for future use.
- Explore technical innovation and propose new solutions as and when required.
- Work with engineers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every month.


Our ideal candidate should have:-

- 4+ years of relevant experience in a Tech Startup
- A solid grounding in Computer Science fundamentals (based on a BE/BTech or MS in Information Technologies/Computer Science)
- Strong proficiency with JavaScript and knowledge of Node.js and frameworks.
- Strong hands on MongoDB and ability to write aggregation queries.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Hands-on on code versioning tools, such as Git, Redis, AWS, Sockets

Role: Data Analyst (Apprentice - 1 Year contract)

Location: Bangalore, Hybrid Model

Job Summary: Join our team as an Apprentice for one year and take the next step in your career while supporting FOX’s unique corporate services and Business Intelligence (BI) platforms. This role offers a fantastic opportunity to leverage your communication skills, technical expertise, analytical and problem-solving competencies, and customer-focused experience.

Key Responsibilities:

·     Assist in analyzing and solving data-related challenges.

·     Support the development and maintenance of corporate service and BI platforms.

·     Collaborate with cross-functional teams to enhance user experience and operational efficiency.

·     Participate in training sessions to further develop technical and analytical skills.

·     Conduct research and analysis to identify trends and insights in data.

·     Prepare reports and presentations to communicate findings to stakeholders.

·     Engage with employees to understand their needs and provide support.

·     Contribute insights and suggestions during team meetings to drive continuous improvement.

Qualifications:

·     Bachelor’s degree in Engineering (2024 pass-out).

·     Strong analytical and technical skills with attention to detail.

·     Excellent communication skills, both verbal and written.

·     Ability to work collaboratively in a team-oriented environment.

·     Proactive attitude and a strong willingness to learn.

·     Familiarity with data analysis tools and software (e.g., Excel, SQL, Tableau) is a plus.

·     Basic understanding of programming languages (e.g., Python, R) is an advantage.

Additional Information:

• This position offers a hybrid work model, allowing flexibility between remote and in-office work.
• Opportunities for professional development and skill enhancement through buddy and mentorship.
• Exposure to real-world projects and the chance to contribute to impactful solutions.
• A supportive and inclusive team environment that values diverse perspectives.

Candidates MUST HAVE :

● Deep expertise with JavaScript. Extensive hands-on experience building microservices using NodeJs.

● Substantial experience in building complex and scalable solutions.

● Strong computer science fundamentals: data structures, algorithms, design patterns

● Strong experience and understanding of various APIS / Web Services and SQL/NoSQL databases

● Architected non-trivial solutions for a company at a scale

● Proficient in unit testing, writing mocks, automated functional tests, and end-end tests

● Experience with a variety of languages, stacks, and programming paradigms

● Capability to contribute across the web and mobile stacks

● Strong desire to drive change, and ability to adapt to change quickly

● The ability to independently lead problem-solving and build elegant, maintainable solutions to complex problems.

Good to Have

● Experience in building projects with TypeScript, ExpressJs, NextJS, ReactJs, Flutte,r etc.

● Experience with gRPC or GraphQL API implementations.

● Experience in any other programming languages such as Python/Go/Scala

● Experience with Kubernetes, Docker and

● Understanding the nature of asynchronous programming and its quirks and workarounds

● Good hand-on with data streaming technologies like Kafka

● Experience with cloud APIs (e.g., GCP, AWS, Azure)

● Understanding on information security and data privacy

● Experience in open-source development and contribution to open-source technology

Roles and Responsibilities :

● Write clean, reliable, reusable, scalable, testable and maintainable code.

● Produce best in class documentation, testing and monitoring

● Estimate effort, identify risks

● Mentor/coach other engineers in the team to facilitate their development and to provide technical leadership to them.

● Rise above details as and when needed to spot broader issues/trends and implications for the product/team as a whole

● Practice and promote craftsmanship in software engineering (coding, testing, code reviews, documentation, scalability, performance, etc.)

● Break down requirements, estimate tasks, and assist in planning roadmap accurately

● Develop iterative solutions to address expansive product goals

● Platformism components as libraries, utilities and promote reuse

● Be able to conceptualize and develop prototypes quickly

● Own large technical deliverables and execute in a structured manner.

● Take accountability for the overall health of the products you build and ensure predictability of the deliverables of your team 1

● Drive technical roadmap of the team in collaboration with Product and Business Teams.

Experience • 1-3 years.

Skill to Test

• ReactJS

• JavaScript, jQuery

Primary Skills

• Frontend frameworks (ReactJS and/or Angular)

• Pure JavaScript, jQuery

• Bootstrap, HTML5, CSS, SASS

• CRM Development (Salesforce, Dynamics, ServiceNow)

• Working with third-party APIs

Secondary Skills (nice to have)

• Java EE (Servlets, JSTL, JSP, JDBC)

• Passionate about Implementing UX\UI of web applications

• API Design (REST)

• Understanding of browser technologies and limitations

Soft Skills

• Thrives collaborating in a team environment with a diverse range of people

• Passionate about delivering an amazing customer experience

• Able to have a change of mind, and able to change the minds of others

• Writes clearly and concisely

• Capable of working without a company office, with a fully remote team

Growth Skills

• Possesses a good work ethic; a self-starter with a desire to grow

• Always looking for better ways to get the job done

Job Objectives:

- Integration of user- facing elements developed by front- end developers with server- side logic

- Optimize web applications to maximize speed and scale. Support diverse clients from high- powered desktop computers to small mobile devices

- Optimization of the application for maximum speed and scalability - Implementation of security and data protection

- Collaborate with senior management, operations & business team

- Building Rest APIs and maintain Database optimizations

Looking For:

- Great understanding of PHP, Node, react, Express, Socket.io, MVVM framework

- Worked on e- commerce website, server handling and deployments scripts

- The one who has worked on customer facing product for 2 years

- Strong knowledge of MERN stack

- Experience designing scalable, fault tolerant systems and databases.

• Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Build product flows for seamless factory onboarding at scale
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Drive the Factory CAC Metric
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

• Experience 4 – 5 years
• Good in Backend Springboot
• write Rest API (Should be strong in this area)
• Good Analytical ability, Good coding practice, Knowledge of Spring Security (Desirable),
• UI Knowledge of Angular (Average knowledge should be enough)