Sr. Director - Analytics

Job Title: Customer Success Associate (Healthcare Process)

Location: Bhopal (Onsite)

Eligibility:

• Undergraduate with 6 months calling experience OR
• Graduate (Fresher/Experienced).
• Good communication & basic computer skills.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally.
• Assist with healthcare-related queries and support services.
• Resolve customer issues efficiently and ensure satisfaction.
• Maintain and update customer data in the system.
• Coordinate with internal teams for quick resolution.
• Meet performance targets and follow process guidelines.

Skills Required:

• Strong communication skills.
• Customer-focused approach.
• Problem-solving ability.
• Ability to work in a fast-paced environment.

Start your career in the growing Healthcare Customer Support domain with a stable and rewarding opportunity.

Role Summary

We are seeking a skilled GenAI & Agentic AI Engineer with strong experience in building end‑to‑end AI/ML solutions, Generative AI applications, and agent‑based automation workflows. The ideal candidate will have a solid background in machine learning along with hands‑on expertise in LLMs, RAG, embeddings, vector databases, and Agentic AI frameworks such as CrewAI, AutoGen, LangGraph, or LangChain Agents.

Key Responsibilities

• Build and deploy GenAI applications using LLMs (OpenAI, Azure OpenAI, Claude, Gemini, Llama, etc.).
• Develop Agentic AI workflows using frameworks such as CrewAI, AutoGen, LangGraph, or LangChain Agents.
• Design and implement RAG pipelines, vector search solutions, and embedding‑based retrieval systems.
• Build scalable AI services using Python, FastAPI/Flask, and cloud platforms (Azure/AWS/GCP).
• Collaborate with cross‑functional teams to define use cases and convert them into production‑ready GenAI solutions.
• Implement hallucination reduction, prompt‑engineering strategies, and model evaluation methods.
• Integrate LLMs with enterprise applications, APIs, and automation workflows.
• Work with vector databases (FAISS, Pinecone, Chroma, Weaviate) for semantic search.
• Monitor, evaluate, and optimize GenAI models for accuracy, performance, and cost.

Required Skills & Experience

• 5+ years of experience in AI/ML, including model development, data preprocessing, EDA, training, and evaluation.
• 2+ years of hands‑on experience in Generative AI (LLMs, embeddings, RAG, LLM‑based apps).
• 6+ months of hands‑on experience with Agentic AI frameworks (CrewAI / AutoGen / LangGraph / LangChain Agents).
• Strong proficiency in Python and ML libraries (Scikit‑learn, Pandas, NumPy).
• Experience with OpenAI APIs, Azure OpenAI, HuggingFace, and prompt engineering.
• Familiarity with building scalable APIs using FastAPI, Flask, or Django.
• Hands‑on knowledge of cloud services (Azure/AWS/GCP) for AI deployment.
• Strong understanding of REST APIs, microservices, and integration patterns.
• Experience with Git, CI/CD, Docker, and model deployment best practices.

Profile - SQL Database

Experience - 5 Years

Location - Bangalore (5 days working)

Mandatory skills - SQL, Stored Procedures, MySQL

Notice Period - Immediate Joiners

Job Description -

• Strong experience in SQL
• Experience in Databases - MySQL & PostgresSQL.
• Experience in writing & adjusting Stored Procedures, T-SQL.
• Experience in Query optimization Index creation, SQL Joins, Sub-Queries.

Job Profile

Position: 

HR Executive- Payroll & Operations. 

Develop and implement efficient HR strategies to streamline operations, ensure compliance, and drive organizational growth while fostering strong relationships with employees and stakeholders. 

Roles and Responsibilities- 

       Managing onboarding, offboarding, background checks, document collection, induction programs, exit interviews, clearance              procedures,and final settlements. 

• Communicating, implementing, and monitoring compliance with HR policies, labor laws, and organizational guidelines. 
• Overseeing payroll processing, ensuring accuracy in salaries, bonuses, and deductions. 
• Ensuring compliance with labor laws, tax regulations, and industry standards while preparing and managing HR audits and statutory filings. 
• Maintaining and updating HR information systems while ensuring accuracy, confidentiality, and proper management of employee records. 
• Preparing HR metrics and reports, analyzing data to identify trends, and supporting decision-making processes. 
• Addressing employee queries, supporting grievance handling, and resolving workplace conflicts effectively. 
• Coordinating with external vendors for payroll, benefits, and training services while collaborating with internal teams like finance and IT. 
• Streamlining HR processes by identifying opportunities for improvement and implementing automation and technology solutions. 
• Planning and executing initiatives to improve employee morale, satisfaction, and connection to the organization, including organizing events, conducting engagement surveys, and fostering a positive work culture. 
• Analyzing employee performance data, generating insights for continuous improvement, ensuring alignment with organizational goals, and supporting appraisal processes.
• Required skills & Qualifications: 
• Proficiency in HR policies. 
• HRIS, payroll, and compliance. 
• Strong communication, Analytical, and problem-solving skills. 
• Ability to manage processes, improve operations, and resolve conflicts. 
• Bachelor’s in HR or related field. 
• Quick decision-making skills. 
• A keen eye on details for accuracy. 
• Strong work ethics. 
•  KEKA HRMS is must
• Experience- 3 to 5 years 

Location - Jogeshwari East

Working Days

6 days working

Working Timings

10am-7 pm

Work With Us

Get To Know Us First!

Freecharge a subsidiary of Axis Bank Limited founded in 2010, is a Fin-Tech organisation revolutionizing Financial Products through technology.

At our core, we’re a creative company. Ideas and pixels is where we live and we love building magical products that make our users feel ‘wow’. At Freecharge, you'll have the chance to do the best work of your life. We’re on a journey to build something new, something different and something innovative & that requires passion to build such incredible products.

Come join us and shape the future of Fin-Tech.

Do You Make The Cut?

We are looking for a motivated developer to join our agile team of developers as a Lead to mentor and as an individual contributor to drive best practices in the product.

You will be responsible for the design, architecture, and delivery of a feature/product with the highest quality. Providing the product with visible benefit to end-users in an iterative fast-paced environment by creating solutions suitable for the job in real-time.

Title: Lead SDE (Backend)

Location: Gurugram

Experience: 3-7 Yrs.

Education: Bachelor’s / Master’s in Software Engineering

Responsibilities

• In this lead role, you will be designing and developing complex software systems that have been successfully delivered to customers.
• Ensure the quality of design of systems by serving as a technical lead on our most demanding, cross-functional teams
• Build reusable code and libraries for future use.
• Build highly available, high performance, scalable software and you will work on distributed systems for massive-scale systems
• Responsible for code quality of the product being developed along with unit and integration testing.
• Mentor junior developers to improve their skills, and make them more effective, product software engineers.
• Communicate with technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.

Sounds Like You?

• 4+ years of software development experience with Enterprise Java (JDK 8 and above), Spring (Boot, MVC, AOP, DI), ORM Frameworks.
• 1+ years of experience contributing to the architecture and design (LLD, HLD, Solid principles and design patterns and scaling) of new and current systems.
• Strong experience in technically leading junior developers with a focus on the goal.
• Strong experience in data structures & algorithms and their space & time complexities.
• Solid understanding of multithreading, microservices, MVC and strong OO skills with demonstrated experience in developing complex and reusable APIs.
• Strong experience working with Databases like SQL & NoSQL.
• Experience working with microservices-based architecture.
• Experience in high traffic, highly scalable distributed system designs, complex web applications, and code reviews.
• Experience working in an Agile environment.
• Solid understanding of the full software development life cycle and the domain.
• Good to have knowledge of messaging systems like SNS/ SQS /Kafka etc.

Life at Freecharge!

Our Playground!

• 450+ FCian’s, at Gurugram & Bengaluru locations
• Collaboration spaces & A flat and transparent culture
• Wow Corners, fun & reading Zone
• Best learning and development opportunities

Benefits

• Day-care facility
• Comprehensive Insurance Policy
• Wellness Benefits like Health check-ins
• 26 Weeks Maternity & 2 Weeks Paternity Leaves
• Adoption Assistance Program
• On-Site Parking at all locations
• A chance to have a big impact early in your career

ARE YOU READY?

TO

#ChargeYourFuture

Qualifications Required:

Education: Relevant degree in software engineering fields; training in principles and techniques of software development.

Experience: 1-5 years of relevant software architecture, software development and software testing experience.

Skills:

• Strong technical skills in .Net, C#, VB, SQL Server 2008, Oracle, AJAX, Web Services. Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts. Strong analytical, problem-solving, and conceptual skills. Ability to work in teams and has strong interpersonal skills. Ability to work under pressure and meet tight deadlines. Ability to deal with clients and travel to project sites. Possess good organizational skills. Demonstrated ability to lead a moderate group of software engineers and also able to work independently. Ability to anticipate potential problems, determine and implement solutions.

Responsibilities: Responsible for software development activities throughout the project, including key phases of process such as development, testing, implementation.

Other: Be familiar with systems concepts design and standards. Good awareness and practical approach of standard SDLC and be quickly able to understand adhere to coding standard followed by Ember Technologies Pvt. Ltd.

Responsibilities:

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Responsible for the product development and maintenance
• Analyze and resolve performance bottlenecks

Requirements:

• A  self-motivated, multi-tasker, and demonstrated team-player.
• 3+ Years of experience in Web Application Development
• Should excel in working with large-scale applications and frameworks

• Expert in Programming using Angular 8/10/11, Web API
• Should have knowledge in Relational and Non-Relational databases (NO SQL).
• Strong knowledge of SDLC methodologies – Agile/Scrum
• Very good development skills in front end technologies/javascript libraries like angular etc.
• Good understanding of Object-Oriented Programming, Design Concepts & Unit Testing
• Good understanding of Web Security Concepts

Responsibilities

• Build pixel-perfect UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.

• 1- 3 years as a professional software developer.
• Experience with React, React Native and Redux
• Experience with at least one native mobile platform (bonus points if you moved to React Native from iOS or Android development).
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax. Knowledge in TypeScript is a plus point.
• Knowledge of functional and object-oriented programming.
• Familiarity with native build tools, like Xcode & Android Studio.
• Understanding of REST APIs, the document request model, and offline storage.