Spark Developer

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Skillset Summary: ReactJS, Codeigniter, YII or Laravel

Who are we?

Cartrabbit is a software-as-a-service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. Cartrabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Working on cutting-edge technologies and innovative products

Provide opportunities to work on exciting projects in a vertical B2B niche SaaS.

Opportunity to work in a Product Company

Flexible working hours

What we are looking for?

We are looking for PHP Developers with experience in Laravel to join our team. The ideal candidate should have experience in developing web applications from scratch and be able to work independently, as well as collaboratively with a team. The successful candidate will be responsible for designing, developing, and maintaining complex web applications.

What is the skill set required for this job profile?

• Candidates should have a strong knowledge of PHP.
• Write clean, well-designed code using the PHP framework, and other related technologies
• Candidates should have experience/ knowledge working with at least one PHP framework, such as Laravel, Symfony, CodeIgniter, Yii, or CakePHP. They should have a good understanding of the framework's architecture and be able to use it to develop complex web applications.
• Candidates should have experience with front-end web technologies such as HTML, CSS, and JavaScript. They should be able to create responsively and have experience with front-end frameworks such as React, Angular, or Vue.js.
• Candidates should be familiar with version control systems such as Git and be able to collaborate effectively with other developers using tools such as GitHub or Bitbucket.
• Candidates should be able to analyze complex problems and find solutions using logical reasoning and creative thinking. They should be able to troubleshoot and debug issues quickly and effectively.
• Candidates should be able to communicate effectively with team members, project managers, and stakeholders.

• Candidates should be committed to continuous learning and staying up-to-date with emerging trends and technologies in web development and PHP frameworks. They should be willing to take on new challenges and be able to adapt to changing technologies and requirements.

What you’ll be doing

• Designing and developing web applications using PHP frameworks such as Laravel, Symfony, CodeIgniter, Yii, or CakePHP
• Writing clean and efficient code that follows industry best practices and standards
• Should be able to read and understand the existing code base
• Collaborating with cross-functional teams to identify and prioritize features for new and existing applications
• Build integrations with multiple eCommerce platforms for our SaaS applications
• Implementing and maintaining third-party APIs to integrate with existing applications
• Troubleshooting and debugging applications to ensure optimal performance and usability
• Collaborating with other developers to maintain and improve existing code and applications
• Working with project managers to ensure projects are completed on time
• Testing and deploying code to production environments.
• Staying up-to-date with emerging trends and technologies in web development and PHP frameworks

Job Location: Coimbatore(work from office)

Educational Qualification:

Bachelor's degree in Computer Science  or a related degree Program

Fresher candidates with good programming language are applicable for this position.

What are we looking for? :

- Freshers or Upto 3 years of experience in Full Stack Development.

- Bachelor’s degree in computer science or equivalent practical experience.

- Understanding of MVC structures, Basics of Programming and Frameworks.

- Proficient in PHP, Javascript or other programming languages

- Problem solving skills, Ability to think and solve challenging problems independently.

- Passion to work in a startup environment and wear multiple hats.

- Have knowledge of Performance optimization or best practices of development.

- Knowledge or experience in HTML, CSS, jQuery and PHP is a plus.

What you will be doing?:

- Collaborate with team members and solve new challenges through tech and research.

- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.

- Write clean readable code and also follow best practices for efficiency and performance.

- Self learn and work independently, Also collaborate with the team when required.

- Communicate constructively and value user experience and feedback.

.
What can you expect to learn?:

- Full stack development in latest web technologies and frameworks like Angular, Laravel, PHP, PWAs, REST APIs, Elastic search and Web services.

- Work in a Leading E-Commerce Platform Magento and build custom modules, APIs, functionalities according to business needs.

- Best coding practices and various methodologies to optimize performance and produce the best quality product.

- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.

Perks : 

- Competitive salary

- Flexible work hours

- No dress code

- Group outings

- Supportive work culture

• Oversee the company's finances, providing leadership and coordination in financial reporting, treasury management accounting, and compliance
• Be a key part of the senior team, working closely with the CEO and senior leadership
• Take responsibility for funding documentation, diligence, and related financial coordination
• Strike alliances with leading banking and financial institutions for financial operations, marketplace operations, and the like
• Work in an entrepreneurial environment (i.e. open office, no separate cubicles, flat travel policies with economy class travel and no five-star stays, a hands-on, do-it-yourself culture, etc) and display a similar entrepreneurial spirit

Requirements

• Exceptional interpersonal skills and demonstrated leadership abilities
• Entrepreneurial at heart and likes to take ownership
• Excellent analytical skills, motivated, hardworking and self-driven leader
• Should have experience in building and scaling finance teams from scratch
• The leader is expected to be a team player with experience in managing people and projects, a self-starter with a proactive attitude
• The ability to interact with stakeholders internal and external is essential

Specific Prior Experience In

• Financial reporting & statutory compliance:
• Provide daily/weekly/monthly financial and management information reports including budget vs actual
• Responsible for accounting and financial systems, 100% statutory compliance and timely, adequate controls, and accurate bookkeeping
• Ensure legal and licensing compliance with periodic scanning of business models
• Taxation and audits:
• Develop appropriate processes to reduce the tax burden. Monitor compliance with statutory authorities for taxation
• Liaise with external auditors to ensure timely and smooth closure of financials. Smoothly complete statutory and internal audits

Skills and Qualification: 

1. Experience in working MEAN stack / Full Stack platform
2. Front-end developer with knowledge of coding into NODE/EXPRESS, JavaScript, Jquery & its plugins.
3. js/Redux/React-native.
4. Knowledge of different NPM packages (Session, Async etc.).
5. Knowledge of Mongo dB/Mongoose/Nosql.
6. Knowledge of Any one framework (Mean.io/Ionic/Meteor).
7. Experience in Backbone.js or Angular.js is a must.
8. Knowledge of responsive design creation.
   CSS3 / HTML / HTML5.

Roles and responsibilities:

• Proficient in SQL, NoSQL, relational database design and methods for efficiently retrieving data 
• Experience building complex and non-interactive systems batch, distributed, etc.
• Be responsible for the technical design and experience in guiding/mentoring others.
• Strong OOPS knowledge, including experience with design patterns
• Experience with relational databases like MySQL/Oracle
• Experience with enterprise application servers like Tomcat/Weblogic/Websphere.
• Exposure to Web Services SOAP and RESTFUL
• Exposure to Agile/Scrum, TDD, and Continuous Integration tools like Jenkins, Bamboo etc.
• Excellent analytical aptitude and problem solving skills.
• Excellent communication and customer interfacing skill