Solution Consultant SAAS

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Full Stack Java Software Engineer 

Remote

Experience: 5+yrs

Must have Skills :

Java,AI/ML

kotlin,scala

PyCharm, VS Code

 IntelliJ & Web Consoles 

Job Description

• Workshop Planning: The ability to design and structure the workshop effectively, including setting objectives, creating agendas, and selecting appropriate activities or exercises.
• Time Management: Keep workshops on track, ensuring discussions stay focussed, and that all key topics are covered within the allocated time.
• Group Dynamics Management: Managing different personalities in the room, ensuring active participation from everyone, and resolving conflicts or dominant voices in discussions.
• Guiding Conversations: Leading discussions in a way that helps participants focus on business goals, challenges, and user needs without going off-topic or into irrelevant details.
• Understanding Business Needs: Listening attentively to identify the underlying business problems, goals, and constraints customers face.
• Empathy: Demonstrating an ability to understand the customer’s perspective, challenges, and concerns, and responding thoughtfully.
• Clarifying Questions: Asking insightful, clarifying questions to dig deeper into customer feedback and gain a fuller understanding of their business.
• Clear Explanation: Being able to explain design concepts, processes, and technical ideas in simple, non-jargon language that aligns with the business's understanding.
• Verbal and Visual Communication: Using both verbal explanations and visual aids (e.g., diagrams, sketches, or prototypes) to convey ideas effectively.
• Presenting Ideas: Confidently presenting information, summarising key points, and ensuring that clients understand the value of design thinking in solving their business challenges.
• Understanding Business Goals: The ability to comprehend the customer’s industry, market position, competition, and long-term goals to tailor the design solutions accordingly.
• Synthesising Information: The ability to take large amounts of input from different stakeholders and distill it into clear insights, key problems, and actionable objectives.
• Building Trust: Establishing a rapport with clients and making them feel comfortable sharing information about their business, challenges, and goals.
• Managing Tensions: Skilfully navigating tense or difficult conversations and maintaining a constructive, solution-oriented atmosphere throughout the workshop.
• Showcase: Showcase your work internally to the design team and other stakeholders.
• Team & Mentorship: Should be a team player and help/guide others when needed.

Requirements

• Visual design: Exceptional user interface design skills with a deep understanding of color theory & layouts and how they influence decision making.
• Motion Design: Good understanding of motion design and hands on experience with Lottie animations.
• Graphics design: Should know where to use what graphics and also use AI tools to when needed.

Tools - Adobe suite, Figma

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

Job Description

Hands on Experience in Angular4 with Node.js

You will get hands on experience in latest technologies and skills like AngularJS, ReactJS, NodeJS, MongoDB, REST API etc.

Good understanding of how web applications work.

Expert knowledge in HTML, CSS, JavaScript, jQuery, Bootstrap

We need a passionate candidate who is looking for the next level of career growth in a fast-paced, learning based and merit-driven work environment.