Software Engineer

Technical Skills

• Unity3d
• C#

Job Description

• Unity3D Game Developer Responsibilities Create games in Unity for iOS and Android.
• Write super-clean, testable, and well-documented code in C#
• Collaborate effectively with a small, high-energy team of illustrators, designers, and programmers.
• Work with other developers to devise customized solutions to difficult problems.
• Self- motivation with a strong desire to learn and stay up with industry standards.
• Ability to prioritize tasks and contribute to multiple projects.
• Excellent verbal and written communication skills.
• Capable of working independently and within teams.
• Deadline oriented contributes to team efforts by accomplishing tasks on time.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience with Documentum platform, including application development, customization, and administration.
• Experience with various Documentum migration and upgrade scenarios, such as transitioning from other enterprise CMS platforms, upgrading legacy Documentum versions (e.g., Webtop to D2), and moving from on-premise to cloud-based servers.
• Knowledge and experience in the use of third-party migration tools like Migration Center for facilitating efficient and successful migrations and upgrades in the Documentum platform.
• Strong knowledge of Documentum architecture, components, and APIs
• Familiarity with third-party application integrations and API functionality.
• Experience with cloud-based environments such as AWS, Azure, or Google Cloud Platform
• Knowledge of cloud-native technologies and containerization, such as Docker and Kubernetes, for deploying and managing Documentum applications in the cloud.
• Proficiency in Java, JavaScript, XML, DQL, and SQL.
• Experience with Web Services, XSLT, and XPath.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Experience with agile methodologies and tools (e.g., Scrum, Jira).

About the role:

We seek highly dedicated, motivated, and passionate Technical Support Engineers who can use the right tools to find the best solutions to problems. We embrace the Agile methodology, you will play an important role in all aspects of client support.

Key responsibilities:

• Provide INVIDI's customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone.

• Maintain high level of customer satisfaction.
• Develop an understanding of each customer's specific implementation and needs.
• Relay customer feedback to internal teams.
• Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.
• Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.
• Conduct root-cause analysis with engineering teams to make sure that issues are resolved.
• On-call work is required and will be compensated separately

You must have

• University Degree
• 5+ years relevant experience.
• Fluent in English with excellent verbal and written communication skills.
• Must be able to articulate technical solutions to all audiences.
• Capable of clarifying unclear requirements for both internal and external stakeholders.
• Experience in debugging complex technical issues in a fast-paced work environment.
• Highly motivated and interested in customer support and customer satisfaction.
• Ability to learn quickly and to cope with ever-changing environments.
• Desire to learn new things and perform technology research & troubleshooting.
• Ability to work with multiple customers and situations simultaneously.
• Willingness to take ownership of internal projects focused on improving existing documentation or processes.
• Must be proficient in three of the nice-to-have technical skills below.

Nice-to-have technical skills:

• Experience supporting cloud-based SaaS products.
• Experience using monitoring tools such as DataDog
• Experience of web technologies and platforms such as Java Script, HTML, FTP, SSL, CSS.
• Experience with *unix environments including bash and scripting.
• Experience with scripting languages like Python
• Experience with REST APIs.
• Experience with Amazon Web Services and associated cloud-based technologies (Kinesis, Athena, etc.).
• Experience with relational databases.

Nice-to-have experience:

• Experience with video advertising and ad serving.
• Experience working in AGILE environment.
• Experience with Atlassian products (Jira, Confluence, etc.).

Eligibility Criteria: 

1. Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
2. Coding of the Magento templates.
3. Developing Magento modules in PHP using best practices.
4. Experience with complete eCommerce lifecycle development.
5. Understanding of modern UI/UX trends.
6. Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
7. Integration of Magento to SAP or similar ERP systems

• Good understanding of UI technologies like PHP JQuery JavaScript HTML 5 CSS Pearl Curl
• Good understanding of backend technologies like Java EE Servlets JSP Tag libraries and JSTL skills combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate
• Preferred Knowledge in Day CQ foundational concepts including the CRX repository the CQ platform the use of core frameworks such as Apache Sling and Apache Felix a solid understanding of all Day CQ building blocks including templates components dialogs widgets etc and the CQ development and deployment process
• Maintain and build solutions on top of the AEM Scene 7 DAM and SoCo modules
• Create and integrate content-driven applications on top of the CQ core platform and integrate with other systems

Responsibilities

• Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

• Understand the technical application of the Velocity suite of products and services

• Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

• Write it Down: identify and create documentation that Empower Others 

What do you need?

• 3+ years of relevant experience in Customer Success

• Have an understanding of web applications, REST APIs, DB Systems

• Experience with JavaScript, Ruby, Perl, or Python programming

• Prior knowledge of DBMS, SQL

• Past experience of using tools like Postman, Kibanna, 

• Strong analytical and problem solving skills.

• Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

• Team player with solid communication and presentation skills

• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

MEAN Stack Developer

• Must have minimum 2+ Years of experience on Mongodb, Express JS, Angular and NodeJS
• Must have been working on mobile and web applications
• Must have excellent verbal and written communication skills.
• Added advantage with work on Hybrid framework like Ionic
• Added advantage if worked in Game Projects