Software Engineer(AI/ML)

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

* Bachelor's degree in computer science or related fields preferred.

* 7+ years' experience as a Quality Assurance Engineer / Quality

Analyst.

* Strong proficiency in manual and automation testing.

* Hands-on experience with JavaScript for test automation.

* Familiarity with JMeter for API testing.

* Basic knowledge of SQL and database concepts.

* Excellent analytical, problem-solving, and communication skills.

* Ability to work independently and collaboratively in a team

environment.

* Experience with CI/CD tools (e.g., Jenkins, GitHub Actions).

* Familiarity with Agile and Scrum methodologies

Performance testing and jmeter - must have skills

Our client is looking for a dynamic & passionate Engineering Director who can lead

the tech-stack and drive teams with great leadership qualities.

Here is the JD for Director Engineering -

Responsibilities:

Completely responsible for product delivery, development process, and engineering

team performance. Provide overall direction to the engineering team.

Create a top-performing engineering team culture with high levels of team engagement

and satisfaction.

Work with the leadership team and product leaders to define engineering roadmaps and

solve business problems.

Drive engineering efforts to deliver releases with high quality and on time.

Communicate cross-functionally, hold your command in technical discussion, and have

strategic influence.

Work with the Talent Acquisition team to hire top talent, manage their performance,

and successfully mentor them to grow professionally.

Minimum Qualifications:

Hands-on technical expertise and management experience.

8+ years of people management experience.

Demonstrated experience to recruit and manage technical teams, including team

performance management.

Must have relevant experience in designing, building, maintaining, and extending large

scale production systems.

Have deep expertise in React.js, Node JS and MongoDB.

Strong software engineering skills and best practices including experience with a

modern agile development and deployment workflow.

Proven leadership skills; courage to challenge with candor, motivate and inspire teams.

Strong interpersonal and communication skills, for both technical and non-technical

audiences.

Bachelor’s Degree in Computer Science, Software Engineering, or related field.

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux).    

You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.    

Responsibilities :    

* Developing new user-facing features using React.js

* Building reusable components and front-end libraries for future use

* Translating designs and wireframes into high quality code

* Optimizing components for maximum performance across a vast array of web-capable devices and browsers    

Skills :    

* Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

* Thorough understanding of React.js and its core principles with Type Script

* Experience with popular React.js workflows (such as Flux or Redux)

* Experience with data structure libraries (e.g., Immutable.js)

* Knowledge of isomorphic React is a plus

* Familiarity with RESTful APIs

* Knowledge of modern authorization mechanisms, such as JSON Web Token

* Familiarity with modern front-end build pipelines and tools

* Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

* Ability to understand business requirements and translate them into technical requirements   

* A knack for benchmarking and optimization.  

1. Maximising automation within the organization. 
2. Understand various functions’ systems & automation-related needs and design & implement solutions for them.
3. Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
4. Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions. 
5. Add value to the growth of the organization's top line & bottom line.

Developer Software (Embedded)

Location: Udaipur

Qualification: BE in (Electrical/Electronic Engineering)

Technical

· Experience in design and development with structured Software Development Life Cycle for embedded applications

· Proficiency in C language or assembly programming, Microcontroller, Micro Processor.

· Preferably experience in working and understanding the metering domain

· Proficiency in development processes, tools/IDE (KEIL, IAR, Eclipse) & test automation

· Unit testing skill

· Interface RS485, RS232, SPI, I2C, USB, LCD, Keypad, Flash, EEPROM

· Coding Standards and MISRA rules are preferable

· Knowledge of ARM / MIPS / Coldfire / MSP430 / dsPIC / 8051 and other popular processor

· Experience in working on communication products based on GPRS, ZIGBEE, ZWAVE, Ethernet, Power line communication, DLMS, MODBUS

Job Description

· Understand improvement requirements and develop improvement solutions & package, according to technical specifications / high-level solution design

· Responsible to carry out effective and timely unit testing, in order to, deliver first time right solutions

· Development of automation framework/compiler / emulators to speed up business delivery cycle in NPI programs

· Keep track of new trends, continuously learn and self-develop skills by ensuring effective knowledge sharing through group meetings and training. Impart training to new joiners as and when assigned

· Proficiency in developing embedded software design with high reusability using relevant tools and BSM or flow diagram

IT Administrator

Our client in Education startup is in need of an IT Administrator.

Track company’s computer systems to ensure that all aspects are operating efficiently

Troubleshoot problems, configure hardware and software, implement backup processes and assess systems for upgrades or replacement.

Responsible for installing new systems and assessing and implementing upgrades as needed.

Creating user accounts and performing access control.

Documenting processes, as well as backing up and archiving data.

Ideal Candidate / Requirements

Qualification: Bachelor’s degree/Diploma in Computer Science or IT administration

Experience - 0-1 year into system administration

Salary: 15K

React JS & AWS

• Proficient working knowledge of React JS,Redux, ES6, Node JS, VSCode, ES Lint, HTML5, CSS3, Javascript, jQuery, Bootstrap 4
• Ability to learn and adapt on customer expectations
• Passion for user experience and user - centric development
• Strong communication skills that include leading design - related conversations, ability to build and nurture good relationships and foster an environment for collaboration
• Self - starter and passionate learner
• Creative problem - solver with a strong eye for detail
• Experience with version and source control, preferably Git Lab
• Should have knowledge on micro services.
• Overall experience between 4 yrs to 8 yrs.

Responsibilities

• Collaborate with management team to craft the company’s vision and mission
• Develop strategic HR plans and policies (recruitment, training, compensation etc.)
• Hire, guide and evaluate the work of HR executives
• Reporting performance to the CEO by using KPIs and business metrics
• Analyzing the success of HR operations
• Decide and act on initiatives for equal opportunity, diversity etc.
• Assuming responsibility for employee/labor relations with the management
• Re-engineer processes to ensure maximum efficiency
• Ensuring all procedures are in compliance with legal regulations
• Analyze the effectiveness of HR operations and policies
• Prepare reports for the CEO using business metrics and KPIs
• Taking initiatives for ensuring equality in the work environment.
• Must have experience handling big size companies.