Software Developer (NETCONF)

What you'll do:

• Deploy, configure, and maintain Kubernetes clusters for our microservices architecture.
• Utilize Git and Helm for version control and deployment management.
• Implement and manage monitoring solutions using Prometheus and Grafana.
• Work on continuous integration and continuous deployment (CI/CD) pipelines.
• Containerize applications using Docker and manage orchestration.
• Manage and optimize AWS services, including but not limited to EC2, S3, RDS, and AWS CDN.
• Maintain and optimize MySQL databases, Airflow, and Redis instances.
• Write automation scripts in Bash or Python for system administration tasks.
• Perform Linux administration tasks and troubleshoot system issues.
• Utilize Ansible and Terraform for configuration management and infrastructure as code.
• Demonstrate knowledge of networking and load-balancing principles.
• Collaborate with development teams to ensure applications meet reliability and performance standards.

Additional Skills (Good to Know):

• Familiarity with ClickHouse and Druid for data storage and analytics.
• Experience with Jenkins for continuous integration.
• Basic understanding of Google Cloud Platform (GCP) and data center operations.

Who you are:

• Minimum 3 years of experience in a Site Reliability Engineer role or similar.
• Proven experience with Kubernetes, Git, Helm, Prometheus, Grafana, CI/CD, Docker, and microservices architecture.
• Strong knowledge of AWS services, MySQL, Airflow, Redis, AWS CDN.
• Proficient in scripting languages such as Bash or Python.
• Hands-on experience with Linux administration.
• Familiarity with Ansible and Terraform for infrastructure management.
• Understanding of networking principles and load balancing.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Roles and Responsibilities:

• Build scalable and loosely coupled services to extend our platform
• Build bulletproof API integrations with third-party APIs for various use cases
• Evolve our Infrastructure and add a few more nines to our overall availability
• Have full autonomy and own your code, and decide on the technologies and tools to deliver as well operate large-scale applications on AWS
• Give back to the open-source community through contributions on code and blog posts
• This is a startup so everything can change as we experiment with more product improvements

Some specific Requirements:

• Atleast 2+ years of Development Experience
• You have prior experience developing and working on consumer-facing web/app products
• Hands-on experience in JavaScript. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
• Expertise in Node.JS and Experience in at least one of the following frameworks - Express.js, Koa.js, Socket.io (http://socket.io/)
• Good knowledge of async programming using Callbacks, Promises, and Async/Await
• Hands-on experience with Frontend codebases using HTML, CSS, and AJAX
• Working knowledge of MongoDB, Redis, MySQL
• Good understanding of Data Structures, Algorithms, and Operating Systems
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience with Frontend Stack would be added advantage (HTML, CSS)
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources
• Experience in Vue.js would be plus

• Experienced in Selenium WebDriver
• Experience with Selector Web Elements, Particularly XPath
• Aware of Core Selenium concepts like different types of Wait, Complex X Paths, Selenium Grid etc.
• Expertise in Java programming language
• Knowhow of Jenkins and setting up a Continuous Delivery pipeline
• Apache POI API for reading and writing data to excel.
• Experienced working in IDE : Preferably Eclipse.
• Experienced in Version Control tool : GIT or SVN.
• Experienced in Testing Framework: Preferably TestNG or JUnit.
• Experienced in Build Tools: ANT and Maven.
• Expertise in at least one programming language - Java/C#

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop and maintain web applications using Angular
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Work with external data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Collaborate with other developers and stakeholders to ensure successful project completion.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 2+ years of experience in web application development using Angular.
• Strong knowledge of Angular 2+ and TypeScript.
• Experience with Angular Material and Bootstrap.
• Knowledge of relational database design and development using SQL Server.
• Familiarity with agile development methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with Entity Framework Core.
• Experience with Azure Cloud Services.
• Familiarity with unit testing frameworks such as NUnit and xUnit.
• Experience with source control management tools such as Git.
• Knowledge of CI/CD pipelines using Azure DevOps or similar tools.

•  6+ years of web UI development experience including 4+ years of deep, hands on experience in building robust, highly reusable and responsive web applications using HTML, CSS3, SVG, React, Redux, Thunk ecosystem
• Great problem-solving skills with solid data structures and algorithms knowledge
• Strong ability to translate the design/wireframes into reusable micro components
• Experience of leading, coaching and mentoring junior developers with good delegation and time-management skills
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles and has extensively worked with Redux, Thunk, Axios etc
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Oauth2 etc
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• A knack for perfection, benchmarking and optimization
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc).
• Strong understanding of Agile and Lean software development processes and practices
• Worked with WebSocket, Push notifications etc
• Experience working with local-storage, cookies etc
• Proficient understanding of CORS issues and ways to work with such issues.
• Proficient understanding of social network APIs.
• Experience with data structure libraries (e.g., Immutable.js)
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail.
• Strong verbal and written communication skills in English.
• BE/BTech in Computer Science or a related field or equivalent practical experience

Role and Responsibilities

• Build a low latency serving layer that powers DataWeave's Dashboards, Reports, and Analytics functionality
• Build robust RESTful APIs that serve data and insights to DataWeave and other products
• Design user interaction workflows on our products and integrating them with data APIs
• Help stabilize and scale our existing systems. Help design the next generation systems.
• Scale our back end data and analytics pipeline to handle increasingly large amounts of data.
• Work closely with the Head of Products and UX designers to understand the product vision and design philosophy
• Lead/be a part of all major tech decisions. Bring in best practices. Mentor younger team members and interns.
• Constantly think scale, think automation. Measure everything. Optimize proactively.
• Be a tech thought leader. Add passion and vibrance to the team. Push the envelope.

Skills and Requirements

• 8- 15 years of experience building and scaling APIs and web applications.
• Experience building and managing large scale data/analytics systems.
• Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good understanding of software design principles and architectural best practices.
• Be passionate about writing code and have experience coding in multiple languages, including at least one scripting language, preferably Python.
• Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision is right/wrong, and so on.
• Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
• Have experience working with multiple storage and indexing technologies such as MySQL, Redis, MongoDB, Cassandra, Elastic.
• Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
• Use the command line like a pro. Be proficient in Git and other essential software development tools.
• Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
• Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana, Graylog, StatsD, Datadog etc.
• Working knowledge of building websites and apps. Good understanding of integration complexities and dependencies.
• Working knowledge linux server administration as well as the AWS ecosystem is desirable.
• It's a huge bonus if you have some personal projects (including open source contributions) that you work on during your spare time. Show off some of your projects you have hosted on GitHub.