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About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Description:-
Fresh Tele-Calling / Counseling students and providing information over the phone or by appointment at the office, regarding the suitable programs.
Explain to students that which area belong and suggest a suitable course to them.
Responsible for inbound & outbound calls for any educational inquiries of potential admissions.
Job location- Thane (Mumbai)
Shift time - 10.00 AM to 07.00 PM
NOTE- Only female candidates are eligible
BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 250+ employees (and increasing every day) from 34 different nationalities and with over 25 languages spoken.
We promote an open-minded environment and encourage our employees to create their own success story in this high-performance environment.
Location: Bangalore
Department: DevOps
Job Summary:
We are looking for skilled and talented engineers to join our Platform team and directly contribute to Continuous Delivery, and improve the state of art in CI/CD and Observability within BlueOptima.
As a Senior DevOps Engineer, you will define and outline CI/CD related aspects and collaborate with application teams on imparting training and enforcing best practices to follow for CI/CD and also directly implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
Your team: The Platform team in BlueOptima works across Product lines and is responsible for providing a scalable technology platform which is used by the Product team to build their application, improve performance of it, or even improve the SDLC by improving the application delivery pipeline, etc.
Platform team is also responsible for driving technology adoption across the product development team. The team works on components that are common across product lines like IAM (Identity & Access Management), Auto Scaling, APM (Application Performance Monitoring) and CI/CD, etc
Responsibilities and tasks:
- Define & Outline of CI/CD and related aspects
- Own & Improve state of build process to reduce manual intervention
- Own & Improve state of deployment to make it 100% automated
- Define guidelines and standards of automated testing required for a good CI/CD pipeline, ensures alignment on an ongoing basis (includes artifacts generation, promotions, etc)
- Automating Deployment and Roll back into Production Environment.
- Collaborate with engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs and provide them with Tooling to improve observability of application in production.
- Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes.
- Ability to choose the right set of tools for a given problem and apply that to all the applications which are available
- Collaborate with the application team for following
- Define and enforce logging standard
- Define metrics applications should track and provide support to application teams visualise same on Grafana (or similar tools)
- Define alerts for application health monitoring in Production
- Tooling like APM, E2E, etc
- Continuously improve the state of the art on above
- Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices, also making sure training materials are maintained.
Qualifications
What You Need to Succeed at BlueOptima:
- Minimum bachelor's degree in Computer Science or equivalent
- Demonstrable years of experience with implementation, operations, maintenance of IT systems and/or administration of software functions in multi-platform and multi-system environments.
- At least 1 year of experience leading or mentoring a small team.
- Demonstrable experience having developed containerized application components, using docker or similar solutions in previous roles
- Have extensive experience with metrics and logging libraries and aggregators, data analysis and visualization tools.
- Experience in defining, creating, and supporting monitoring dashboards
- 2+ Years of Experience with CI tools and building pipelines using Jenkins.
- 2 + Years of Experience with monitoring and observability tools and methodology of products such as; Grafana, Prometheus, ElasticSearch, Splunk, AppDynamics, Dynatrace, Nagios, Graphite ,Datadog etc.
- Ability to write and read simple scripts using Python / Shell Scripts.
- Familiarity with configuration languages such as Ansible.
- Ability to work autonomously with minimum supervision
- Demonstrate strong oral and written communication skill
Additional information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high-performance environment.
- Training programs and Personal Development Plans for each employee
Benefits:
- 32 days of holidays - this includes public and religious holidays
- Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
- Private Medical Insurance provided by the company
- Gratuity payments
- Claim Mobile/Internet expenses and Professional Development costs
- Leave Travel Allowance
- Flexible Work from Home policy - 2 days home p/w
- International travel opportunities
- Global annual meet up (most recent meetups have been held in Cancun and India Thailand, Oct 2022.
- High quality equipment (Ergonomic chairs and 32’ screens)
- Pet friendly offices
- Creche Policy for working parents.
- Paternity and Maternity leave.
Stay connected with us on https://www.linkedin.com/company/blueoptima">LinkedIn or keep an eye on our https://www.blueoptima.com/careers">career page for future opportunities!
Project Description: Build a Software Solution which integrate with AWS Service to facilitate supply chain management for logistic companies
Experience range: 0.6 to 5 yrs
Mandatory Skills
AWS Lambda, NodeJS, AWS API Gateway
Job Description: As a full stack developer should be able develop API service using Node JS and deploy on AWS with complete unit and integration testing.
Mandatory Technical skills:
- AWS Lambda – create lambda function with all the security in place.
- Proficiency in Node JS (should have developed services, developed unit and integration testing)
- Swagger hub – defined the services on swagger hub
- Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).
- Serverless approaches using AWS Lambda. For example, the Serverless Application Model (AWS SAM).
We are looking for an enthusiastic marketing intern to join our marketing department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing strategies.
As a marketing intern, you will collaborate with our marketing and advertising team in all stages of marketing campaigns. Your insightful contribution will help develop, expand and maintain our marketing channels. This internship will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast-paced work environment.
Responsibilities:
- Collect quantitative and qualitative data from marketing campaigns
- Perform market analysis and research on the competition
- Support the marketing team in daily administrative tasks
- Assist in marketing and advertising promotional activities (e.g. social media, direct mail, and web)
- Prepares promotional presentations
- Help distribute marketing materials
- Manage and update company database and customer relationship management systems (CRM)
- Help organize marketing events
Overview – Shaadi.com is a leader in Online Matchmaking in India. Our continues endeavour is to help users find a suitable match for themselves at the earliest. We are proud that more than 6 million people found their love for life, through us. How did we do it? Well, we do just three things -
- Understand the needs and concerns of singles all over the world through tireless research and analysis.
- Provide a superior matchmaking experience to our customers while zealously protecting their privacy and security.
- Give our customers complete control through easy to use interfaces and features that can help them identify, filter and contact potential partners.
Role: At Shaadi, we always put our users first. While the need of the user to find a match has not changed, the means to find the one has changed and is continuously evolving. Business Analyst is responsible for understanding and deriving insights from the data collected by the company.
As a Business Analyst, you will work collaboratively with different teams and will involve the following.
- Will be responsible for understanding and deriving insights from the sales data collected by the company.
- They would be responsible for maintaining the data and for performing extensive analysis from data to derive actionable insights as per business requirements and give insights on revenue.
- They would have to quantify the impact of proposed initiatives, identify causations and correlations and differentiate between them.
- They would have to identify and build metrics and reports as and when required and automate these processes as expected.
- The candidate is expected to be able to analyze large amounts of data and should have the ability to work with an appropriate data warehouse solution to do so.
- Will be managing performance management system, incentives & help improve our business efficiencies working with regional & business heads.
Job requirements
We are looking for someone who
- Can keep things simple while solving problems that are complex and have a structured approach.
- Is a go-getter, does not mind getting their hands dirty to get the work done.
- Has data analytical skills & problem-solving skills
If you were looking for a rocket-ship, this is it!
* 3+ years of experience with web development building good quality production software
* Proficiency in at least one of: Ruby/Rails or Elixir/Phoenix (Good working knowledge of Elixir, OTP or OO programming)
* Gained good knowledge of working with APIs and performance optimisation to identify bottlenecks and bugs, and devise solutions to these problems
* Familiar with data stores like PostgreSQL & Redis
* You write clean code, automate and continuously deploy it in fast development cycles.
* Experience in designing and building scalable and distributed systems
* Experience with CICD using Gitlab or AWS CodePipeline/CodeDeploy (Exposure to AWS is highly desirable)
* You are proactive and pay attention to the security, scalability, performance, availability and usability of systems
- Certificate of Course in Django & Python or ReactJs or ReactNative.
- Knowledge of NodeJs/Next.Js, Elastic Search, AWS, Shell scripting.
- Knowledge of MySql/MongoDB
- Knowledge of Graphql
- Enjoy coding 24x7 and love technical challenges.
- Comfortable with Git version control system
LOOKING FOR MARKETING/ BUSINESS DEVELOPENT / SALES EXECUTIVE.
MBA IS PREFERRED.
MINIMUM 3 - 4 YEARS OF EXPERIENCE IN RELEVANT PRODUCT LIKE STEEL TUBES AND PIPES MARKETING.
CAN WORK FROM ANY PART OF KARNATAKA