Social Media Marketing Manager

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

Job Summary:

We are seeking a detail-oriented Sales Coordinator with a mechanical background to support our sales team in the transmission tower lines sector. The role involves managing client interactions, coordinating project activities, and ensuring smooth execution of sales processes.

Key Responsibilities:

• Client Coordination: Serve as the main contact for clients, handle inquiries, and manage relationships.
• Sales Support: Prepare proposals, quotations, and contracts. Track and follow up on sales leads.
• Project Management: Coordinate with internal teams to ensure project requirements and deadlines are met. Monitor project progress.
• Administrative Duties: Maintain project documentation, generate sales reports, and manage scheduling and travel arrangements.
• Market Research: Conduct market analysis and provide insights to support sales strategies.

Qualifications:

• Education: Bachelor's degree in mechanical engineering or related field.
• Experience: 2-3 years in a sales coordination or related role, preferably in the power transmission industry.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMJA0120PS

1. Primary skill:

• Must have experience developing in Java latest version (least version is 8)
• Must have experience in design and development using Micro service architecture
• Solid knowledge in OOP concepts, and design principles/patterns for developing scalable applications
• Must have experience developing Spring Bootapplications
• Must have experience developing database access layer using Spring Data JPA/Hibernates
• Must have experience in developing REST Servicesusing Spring
• Good working experience in development of event driven systems using any framework
• Must have experience with any RDBMS and at least one NoSQL database preferably PostgresSQL and Mongo DB
• Must have experience writing unit and integration tests using Junit
• Must have experience using mock frameworks like Mockito, WireMock
• Must have experience using Git
• Must have experience with CI / CD
• Basic hands-on experience in one of the cloud provider (AWS/Azure) or at least docker and Kubernetes
• Familiarity with build tools Maven or Gradle
• Added advantage with experience of Reactive and Functional Programming  

1. Secondary skill:

• Develop Java webservices and components according to a detailed design document.
• Build efficient, reusable and reliable Java code per industry best practices.
• Follow TDD approach and ensure unit-test coverage meets quality requirements.
• Develop Integration tests to ensure coding adheres to acceptance criteria and verify end-to-end behavior of the system.
• Ensure best possible performance, quality and responsiveness of application

1. Years of Experience: 11-12 Years
2. Location: Remote
3. Position-1
4. Budget- Max 40 LPA
5. NP- Immediate

About Company:

Propelius Technologies is a next generation software development studio focused on developing cutting edge Web and Mobile Applications on JavaScript based technologies like ReactJS, React Native and Node.js. We have domain expertise in SAAS, FinTech, LegalTech and InsuranceTech.

About the Role:

As a Senior Developer, you will be responsible for developing and maintaining high-quality web applications using ReactJS and NodeJS. You will work closely with the development team to design and implement new features, as well as maintain and improve existing ones. You will also be responsible for ensuring the application is performant and scalable.

Roles & Responsibilities:

• Developing and designing front end web architecture
• Building interactive consumer data from multiple systems
• Define code architecture decisions to support high-performance products
• Translate wireframes and PSD Designs into functional web applications
• Work with development teams and managers to ideate software solutions
• Developing well-functioning databases and applications
• Conduct and participate in project planning & scheduling and design discussions
• Test software to ensure efficiency
• Address and improve any technical issues

Skills Required :

• In-depth knowledge of NodeJS, ExpressJS or Restify
• Ability to bind UI elements to JavaScript object models
• Experience creating RESTful services with Node.js
• Proficiency in OOP and database concepts
• Proven experience in front & back-end development
• Ability to create front end applications using HTML5, Angular, LESS/SASS
• Knowledge of modern frameworks and design patterns
• Ability to create Unit and Integration tests to ensure the quality of code
• Strong problem-solving skills
• Good communication skills
• Strong analytical thinking
• Self-motivated
• Strong will and discipline

Perks you receive:

• Competitive Salary - Oh Yes!! This is a must.
• 5 days working - As you want it :)
• Opportunity to work with top professionals
• Platform to learn new technologies and grow yourself - We believe in learning & evolving
• Open Culture - No politics, Views are appreciated always!!
• Monthly Celebrations

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is looking for a Sr. Security Engineer with experience in building, integrating, operating, and maintaining robust security monitoring and auditing systems. F5’s Edge 2.0 platform provides global, scalable, and secure way to deploy applications. In this position, you will build and maintain monitoring and audit systems across the platform that provide necessary visibility and alerts to effectively defend the platform.

Responsibilities:

• Collaborate with software architects, security defenders, Operations, SRE, compliance experts, and business leaders to understand the logical boundaries of the systems and identify the events to monitor, audits to maintain, alerts to tweak, as well as systems to integrate with
• You will continuously hunt for areas and metrics to be added into monitoring systems for better operational visibility, incident response capability, availability, and forensics capability of the overall platform
• You will participate in the definition of processes around change and inventory management and develop solutions to audit the changes
• You will work with other teams within security organization to define communication and alerting protocols for effective and timely actions
• You will participate in defining and executing the Incident Response Plan for the platform and be responsible for providing necessary information during the response and forensics
• Demonstrate technical leadership in multiple domain areas, providing mentorship to other team members

Minimum qualifications:

• BS degree in Computer Science or equivalent with 5+ years of security operation and monitoring experience
• Experience with logging, monitoring, SIEM, dashboarding tools like AWS GuardDuty, Sumo, Grafana, SolarWinds, DataDog, Splunk, etc.
• Working knowledge of at least one Cloud Computing platform (e.g. Amazon AWS, Microsoft Azure, Google Compute etc.)
• Good understanding of how to handle logs from various systems, integrate with systems handling logs and metrics, how to setup and tune alerts based on thresholds and policies
• Hands on experience with computer programming languages and/or scripting languages such as Python, Java, Shell
• Good understanding of complexities and security challenges in large-scale distributed systems
• Working knowledge of Cloud orchestration systems such as Kubernetes, Openstack etc.
• Self-motivated and willing to delve into new areas and take on new challenges in an enthusiastic manner
• Excellent written and verbal communication skills
• Strong interpersonal, team building, and mentoring skills

About Zuddl

Zuddl allows companies and organisations to set up their premier flagship event from anywhere in the world within 20 minutes. The one platform for all enterprise events, internal or external, hybrid or virtual. Over the last few months, we have had companies like Microsoft, Deloitte, HSBC, Adobe, Barclays, Ab InBev, Razorpay, Synopsys, WhiteHat Jr, Groww etc host their events on Zuddl. NASSCOM uses Zuddl to host their marquee conferences like Product Conclave, ER&D Summit and GCC Conclave.

Responsibilities / Things you would do

Things you would do

• Work on highly interactive React app with video, live streaming, real-time engagement etc
• Handle backend with thousands of concurrent users on large-scale events
• Optimising app performance and build for low-latency and efficient bundle size
• Follow best practices to build high quality app with unit testing
• Modern stack with React, Redux, Java 11, Postgres, Redis
• Collaborate with engineers and designers in fast-paced and high growth environment
• Passion for clean and appropriately tested code
•  

Things you would need

• 3-5 years of experience as Full Stack Developer
• Key expertise in React, Java
• Well rounded Full-Stack developer with exposure to all layers of application and development
• Proficiency with fundamental front end languages such as HTML, CSS, and Javascript
• Strong understanding of different software development practices, infrastructure
• Strong background in technology and application design
• Self-starter, able to deliver project on time meeting high quality standards

Nice to Have

• Experience with WebRTC, Live Streaming or other related video technologies
• Previously worked at high growth Indian startups and/or startup founders highly preferred