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MEET COMPASS
We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Role Expectations
- Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Documents incidents and resolutions and provides updates to the knowledge base where applicable
- Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.
Qualifications
- 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
- Strong technical proficiency in hardware and networking
- Good understanding of security best practices in a regulated business.
- Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
- Experience in POS troubleshooting is an edge, ALOHA experience is a plus
- Exceptional English communication skills (written and spoken)
Technology Requirements
- A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
- Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
- All agents must have a working camera to be used during training sessions and 1:1 conversation.
- Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
- Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
- All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
- All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
- Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
- Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
- RAM: 16 GB
Benefits:
- A fully remote work environment
- This is currently a contract position, offering competitive wages
- Comprehensive training on our products and services.
- Career development opportunities, including internal promotions.
- A positive and growing work culture that values diversity and inclusivity.
MEAN STACK DEVELOPER
About Us:
VegEase is an innovative and fast-growing company in the F&V and FMCG sectors, driving digital transformation through technology. We’re seeking an experienced MEAN Stack Developer to join our team and contribute to building efficient, scalable web applications. Familiarity with the Electron framework is a plus, as we value candidates who can help bridge web and desktop application solutions.
Key Responsibilities:
• Develop, test, and deploy scalable applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack.
• Collaborate with cross-functional teams to define and design new features.
• Optimize applications for performance, security, and scalability.
• Write clean, modular, and well-documented code that adheres to best practices.
• Work with RESTful and WebSocket APIs to ensure seamless integration with backend services.
• Troubleshoot and resolve technical issues throughout the development lifecycle.
• Build cross-platform applications using Electron (a plus) to bridge web and desktop environments.
Requirements:
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 4+ years of hands-on experience with the MEAN Stack.
• Strong proficiency in front-end development with Angular and back-end development with Node.js and Express.js.
• Experience with MongoDB, including schema design and query optimization.
• Familiarity with Electron framework is a plus.
• Proficient understanding of code versioning tools, such as Git.
• Knowledge of cloud services like AWS or Azure is advantageous.
• Ability to work effectively in a team and independently.
• Excellent problem-solving skills and attention to detail.
Nice to Have:
• Experience with desktop application development using Electron.
• Knowledge of microservices architecture and containerization (Docker).
• Experience with CI/CD pipelines and Agile development methodologies
EXPERTISE AND QUALIFICATIONS
- 14+ years of experience in Software Engineering with at least 6+ years as a Lead Enterprise Architect preferably in a software product company
- High technical credibility - ability to lead technical brainstorming, take decisions and push for the best solution to a problem
- Experience in architecting Microservices based E2E Enterprise Applications
- Experience in UI technologies such as Angular, Node.js or Fullstack technology is desirable
- Experience with NoSQL technologies (MongoDB, Neo4j etc.)
- Elastic Search, Kibana, ELK, Logstash.
- Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
- Exposure in SaaS cloud-based platform.
- Experience on Docker, Kubernetes etc.
- Experience in planning, designing, developing and delivering Enterprise Software using Agile Methodology
- Key Programming Skills: Java, J2EE with cutting edge technologies
- Hands-on technical leadership with proven ability to recruit and mentor high performance talents including Architects, Technical Leads, Developers
- Excellent team building, mentoring and coaching skills are a must-have
- A proven track record of consistently setting and achieving high standards
Five Reasons Why You Should Join Zycus
1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-
to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Their unique features help tutors to create and manage live classes, manage attendance, fee collection, creating tests and quizzes as well as managing doubts of students. This is a platform that concentrates on learning from a teacher's perspective unlike other ed tech apps. Their app based on Software-As-A-Service business system will help to provide tutors with eCommerce access as well as Financial Aid to students.
- Setting and owning vision, strategy, and roadmap for the products and translating it to detailed requirements.
- Analyzing consumer needs, market trends, and competitor offering and build a winning formula for product success.
- Building PRDs with a business case, detailed use cases, and technical requirements.
- Prioritizing features based on business and consumer impact.
- Owning and growing activation, engagement, and retention of users.
- Working closely with engineering, sales, and marketing teams and meeting product timelines.
- Maintaining constant communication with all internal and external stakeholders and ensuring buy-in throughout the product lifecycle.
- Proven background in managing all aspects of a successful product throughout its lifecycle.
- Obsessive about data-driven product decisions.
- Proven experience in optimizing funnels.
- Experienced in running product-led growth experiments.
- Solid understanding of web & mobile technologies.
- Must have worked in high growth startups for a minimum of 5 years.
- Computer science background preferred, but not mandatory.
- This opportunity is a remote working opportunity till the organisation decides to resume office keeping Covid situation in view. Tentatively, that is up to end of February.
Technical Support Manager
Full Time, Permanent
About Bizongo:
-
Good understanding and work experience with Linux, Java, Spring Boot, SQL, one of RDBMS Database
-
Good Understanding of AWS Infrastructure including EC2
Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
Please Connect me On Linkedin or DM me for resume Shrashti jain
Responsibilities: Being UX/UI Developer, you it shall be your responsibility to fastest deliver the design on time. Good Knowledge of latest technology, and Responsive Design. You will be a part of an agile delivery team and work closely with Development Team You will be responsible for developing responsive web applications for amazing user experience. Technical Skills:- Excellent HTML5, CSS3 skills Excellent PhotoShop skill, should be able to make well layered PSDs. Excellent PhotoShop skill, should be able to make well mobile App (Android, IOS)design Excellent PSD to HTML/CSS skills Table-Less Website layout building Developing cross-browser and cross-platform compatible solutions Experience with Mobile Tablet responsive web design. Good JavaScript programming skills Experience of integrating HTML CSS with server-side code(PHP) templates to produce dynamic pages with flexible layout Knowledge of building HTML Email Experience with Responsive web design Experience with jQuery Experience with WordPress
Preferred Skills:- Knowledge of working with JavaScript frameworks like Angular, Backbone, Ember etc. Knowledge of CSS pre-processor like LESS, SAAS Experience with emerging web technologies such as HTML5 and CSS3 Good understanding of Web Accessibility Experience with front-end framework like Bootstrap, Boilerplate
2.COUNSELLING THE PARENTS FOR CHILD'S FUTURE EDUCATION
3.SHOULD HAVE OWN LAPTOP
4.VERY GOOD COMMUNICATION SKILL,INTERPERSONAL SKILLS
If you are an outstanding ETL Developer with a passion for technology and looking forward to being part of a great development organization, we would love to hear from you. We are offering technology consultancy services to our Fortune 500 customers with a primary focus on digital technologies. Our customers are looking for top-tier talents in the industry and willing to compensate based on your skill and expertise. The nature of our engagement is Contract in most cases. If you are looking for the next big step in your career, we are glad to partner with you.
Below is the job description for your review.
Extensive hands- on experience in designing and developing ETL packages using SSIS
Extensive experience in performance tuning of SSIS packages
In- depth knowledge of data warehousing concepts and ETL systems, relational databases like SQL Server 2012/ 2014.











