Social Media Manager

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

📢 Hiring: Delphi Developer – 6 Months Contract

Locations: Chennai & Bangalore | Immediate Joiners | Service-Based Project

We are hiring experienced Delphi Developers for a 6-month contractual role with a reputed service-based IT organization. Candidates with strong Delphi expertise who can contribute independently in a fast-paced environment are encouraged to apply.

🔧 Key Highlights

3–7 years of experience in software development

Strong hands-on experience in Delphi

Proficiency in SQL, ADO, and understanding of OOP, data structures, and design patterns

Exposure to JavaScript frameworks (Knockout/Angular) and modern UI concepts

Good communication, analytical, and problem-solving skills

Ability to work independently and multitask effectively

Preferred: Experience in Payments, Retail, EMV, C-Store, or Logistics domains

📍 Locations: Chennai & Bangalore

⏳ Contract Duration: 6 Months

🚀 Start Date: Immediate

Job Description 

Responsibilities: 

∙Work as part of K&A Power & Renewable - Distribution team 

∙Delivery of power distribution infra projects. 

∙Diligent check and review of the deliverables to assure quality. 

∙Deliver projects on time to meet project schedule. 

Requirements 

Essential qualifications: 

∙Bachelor Degree in Electrical & Electronics/ Electrical Engineering from a 

recognized University. 

∙Minimum 5-8 years’ relevant design experience in dry utilities engineering 

environment with Vendors, Contractors or Design Consultancies in 

infrastructure projects. 

∙Middle east projects work experience in dry utilities.  

∙Knowledge of IEC/IEEE Standards 

∙Well aware of Medium Voltage and Low Voltage Power distribution and 

planning.  

∙Working knowledge of software Civil 3D, ETAP, AUTO CAD and Dialux. 

∙Well aware of using Dialux software for outdoor street lighting calculation. 

∙Well aware of Pump Stations Electrical design works  

∙Able to independently work on project deliverables from base design stage to 

detailed designs. 

∙Excellent English communication skills within the engineering environment 

Desired qualifications: 

∙Demonstrable track record of technical achievement and client satisfaction 

within the infrastructure projects (Dry utilities). 

∙Ability to apply technical knowledge in analysing problems and creating 

solutions. 

∙Willingness to travel to Middle East and African Countries for short term 

assignments 

∙Ability to adapt to different cultures and working environments 

∙Ability to build rapport with customers and colleagues 

∙Well-motivated and able to work as part of a team or on individual assignments 

as required 

∙Able to work and communicate effectively within multidisciplinary teams 

∙Flexible approach to work 

∙Ability to work on one’s own initiative 

• This role sits within the project management vertical of the organization. It will support the project delivery and execution of project tasks related to clients and is expected to bring an understanding of the importance of data in value creation and process efficiency, alongside demonstrated success working as part of a team. 
• Assumes responsibility for maintaining documentary support of projects and delivery of assigned project tasks. Supports ongoing administrative and compliance activities in the team, identifying issues and proposing solutions. 

• The position is very hands-on and requires an energetic self-starter and innovative team player, comfortable with an agile way of project delivery. Willingness to undertake varied tasks, apply thought processes to data management and process improvement, share ideas, and work resolution of issues with customers and internal teams. 
• This role must develop strong working relationships with the development team for product support.

• Execute the delivery of customer project tasks, processes, and solutions, especially within the SAP IAM/ASPM platform, including maintaining a project office and status reporting using MS office & internal project management tools up to intermediate skill level with MS Excel, PowerPoint, and MS Word 
• Utilize Excel and database skills to execute project tasks involving data mining and normalization for agile delivery 

• Demonstrate technical aptitude to execute project activities 
• Provide resolution to client’s support tickets through customer interaction and communication 
• Interact with customers through defined communication channels for any information 
• Create and edit customer Power BI reports as per the client’s business needs 
• Support development of training material as per the requirements 

• Testing AsInt’s applications with the support of the development team 
• Document management and versioning for up-to-date documentation 
• Have the desire and ability to work in a fast-paced agile project delivery environment 

• 2 to 5 years of strong project management experience, preferably in SAP product implementation. 

• BE or B. Tech degree with a minimum of 2 years of professional project delivery experience 
• Advanced Excel skills for data mining and normalization. Must be able to write excel formulas and VBA Macros, create graphs and visualizations 
• Power BI intermediate level proficiency – Create basic visualization as an end user 
• MS Access for data management 
• Excellent communication (Good Verbal, Written, and Presentation) and soft skills for client interaction 

• Basic SQL query 
• Application Testing from an end user perspective to create test scenarios 
• Working in Agile Methodology

GOOD TO HAVE 

• SAP Intelligent Asset Management product basic hands-on as an end-user 

• Basic Asset Management understanding 

• Minimum 3 years experience in React redux and Flux
• 3 years experience in Frontend skills
• Familiarity with database technology such as MySQL,  MongoDB. ·
• Good communication. 

Experience in implementing UI using DHTML, HTML5, CSS3, Bootstrap. Ability to interact with APIs based on HTTP and REST architecture and handle dynamic data on frontend. Experience in writing unit test cases for UI components. Knowledge about securing application and vulnerabilities such as XSS & CSRF.