QA Analyst with Java & Selenium

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

Website: http://www.goadsindia.com

Job Locations: Ahmedabad

Experience: 0 to 3 yrs.  

Responsibilities:

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices, etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Keep records of calls and sales and record useful information 

Requirement:

• Proven experience as a telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection 

• 5+ years of experience in backend development with a strong focus on Node.js and TypeScript.
• Strong understanding of Node.js frameworks.
• Proficiency in TypeScript, with experience in building scalable applications.
• Solid understanding of RESTful API design, WebSocket, and asynchronous programming patterns.
• Experience with databases (SQL/NoSQL), including MySQL, MongoDB, Redis, etc.
• Familiarity with blockchain technologies and cryptocurrency exchanges is a plus.
• Strong knowledge of security principles and best practices for web applications.

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

DevOps 

Engineers : Min 3 to 5 Years 
Tech Leads : Min 6 to 10 Years 

• Implementing & supporting CI/CD/CT pipelines at scale.  
• Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
• Extensive experience with Shell scripts (bash).  
• Knowledge and practical experience of Jenkins for CI.  
• Experienced in build & release management.  
• Experience of deploying JVM based applications.  
• Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
• Knowledge of encryption technologies: IPSec, SSL, SSH. 
• Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
• DNS providing and maintenance.  
• Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
• Knowledge of app and server monitoring tools such as ELK/AppEngine. 
• Excellent written, oral communication and interpersonal skills.