Soc Analyst

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

As a Pre-Sales Solutions Engineer, you will play a critical role in the sales process by demonstrating SmartWinnr’s products and solutions to prospective customers. You will work closely with the sales team to understand client requirements, craft tailored demonstrations, and effectively communicate the value of our offerings. This role requires a combination of technical understanding, excellent communication skills, and the ability to present solutions in a way that resonates with diverse stakeholders.

Responsibilities include but are not limited to:



• Conduct product demonstrations and presentations tailored to the needs and interests of potential customers.
• Collaborate closely with the sales team to understand customer requirements and propose the right product solutions.
• Assist in creating and customizing demo environments and scenarios that highlight the product’s key features.
• Provide technical support during the pre-sales process, addressing any technical questions or concerns that arise.
• Document and maintain records of all customer interactions, demo sessions, and feedback for continuous improvement.
• Work with the product team to relay customer feedback and help refine product offerings.
• Assist in the preparation of proposals and other sales-related documentation.

Responsibilities :

Professional Experience

• 2–5 years of experience in pre-sales, solutions engineering, or technical consulting.
• Proven track record of supporting B2B sales cycles and delivering effective product demonstrations.

Skills & Tools

• Strong presentation, communication, and interpersonal skills.
• Familiarity with SaaS products, technical integrations, and solution design.
• Proficiency with CRM platforms (preferably Pipedrive) and productivity tools like MS Office or Google Workspace.

Personal Attributes

• Customer-focused with a consultative approach to problem-solving.
• Proactive, adaptable, and quick to learn in dynamic environments.
• Collaborative team player with a positive attitude and growth mindset.

JD For PL/SQL

·      Minimum 4+ years of experience in PL/SQL

·      Exposure to create and maintain large database with complex requirement

·      Deep understanding on procedures, functions and collections

·      Hands on experience in analytical and aggregate functions

·      Ability to create and manage triggers

·      Experience in database transaction management

·      Provide support to java developers on need.

·      Understanding on Agile methodologies

·      Good written and oral communication skills

Interview: Direct walk-in Interview only

Location: Chennai & Madurai

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns
• At least 5 years’ hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application server is a
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modeling
• Excellent understanding of software development methodologies and
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modeling, Cloud
• Working experience on Linux/Unix based OS system is a
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Developing and maintaining all server-side network components.

• Ensuring optimal performance of the central database and responsiveness to front-end requests.

• Collaborating with front-end developers on the integration of elements.

• Designing customer-facing UI and back-end services for various business processes.

• Developing high-performance applications by writing testable, reusable, and efficient code.

• Implementing effective security protocols, data protection measures, and storage solutions.

• Running diagnostic tests, repairing defects, and providing technical support.

• Documenting Node.js processes, including database schemas, as well as preparing reports.

• Recommending and implementing improvements to processes and technologies.

• Keeping informed of advancements in the field of Node.js development.

Requirements

• At least 1 - 3 years experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Key Skill

Node.Js, Object Oriented Programming, Java Script, HTML/HTML5, CSS/CSS3

What you need to know / have:

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 8,00,000