Soc Analyst

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

1. Specialized in Healthcare Recruitment

2. Responsible for Nurses manpower for all our units

3. Sourcing and attracting candidates by using databases, social media etc.

4. Conducting interviews and filtering nurse candidates for open positions.

5. Collaborate with Nursing Heads (Regional & Unit level) on a regular basis and proactively identify future hiring needs.

6. Prepare recruitment materials and post jobs to appropriate job board/newspapers/nursing colleges etc.

7. Provide analytical and well documented recruiting reports to the department head.

8. Act as a point of contact and build influential candidate relationships during the selection process.

9. Promote company reputation and brand among the applicants.

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate: Chennai

Language:

• Hindi (Required)

“The only way to do great work is to love what you do”. Are you someone who embraces challenges or is interested to do something out of the box? Fission Labs leverages cutting-edge technologies to foster innovation and provides scalable solutions to identify customers’ core business needs. We manage end-to-end product development by optimizing new technologies such as AI, ML, Salesforce, Bigdata, Cloud and so on. We provide scalable solutions to some of the best Silicon Valley start-ups and enterprises.

Work Location-Hyderabad-Shift timing 4 PM to 1 AM IST with attractive shift allowances

Roles and responsibilities:

• Responsible for the development of Salesforce.com solutions within the scope of Business Applications projects and enhancements
• Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions
• Work with backend systems, integration, and data warehouse team members to implement integrated data and process flows. Analyze and recommend improvements to existing data and process flows.
• Support Salesforce.com system administrators as necessary to set up fields, profiles, roles, security, and other configurations
• Responsible for source code management including check-in, code merges, and branch management, using tools such as Git and Jenkins

             Educational Qualifications

• E / B.Tech / M.E / M.Tech / M.S / MCA graduate (preferably from a reputed college or University) with minimum 3-7 Years of experience in Salesforce development with a Product based company (Preferably Cloud or Mobile based)

              Technical Attributes

• 4-9 years of experience in developing large-scale solutions on the Force.com platform. At least two large enterprise Salesforce implementation projects involving multiple releases, change management processes, and/or multi-locale deployment.
• Experience in Lightning Framework, Apex, Visual Force, Triggers and Patterns and must have completed 2 salesforce certifications.
• Experience in LWC is a must.
• Must have experience in CI/CD and provide inputs for integrating Salesforce with other cloud and noncloud solutions. 
• Expertise in Sales Cloud or Service Cloud or Community cloud is mandatory
• Experience in translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches
• Expertise in building customer-facing, web-based user interfaces for customer and partner communities, with an understanding of HTML/XHTML, XML, Java, JavaScript, CSS, AJAX, SQL, SOAP based or RESTful web services

Principal duties and responsibilities:

• Design and implementation of automotive applications
• Analysis of customer product requirements
• Review and investigate issues in code developed by peers
• Partner closely with customers and other Cerence teams to establish and maintain clear, concise communication through regular reporting, meeting participation, and follow-up
• Adopt underlying layers for Android Automotive to run on customer hardware

Education: Bachelor/Master in Computer Science, Engineering, or equivalent

Minimum years of work experience: 4+ years of industry experience

Required skills:

• 4 + years’ software development experience, preferably for automotive and in connection with user interface technologies
• Experience using modern development processes/tools and developing through the complete Software Development Life Cycle
• Experiences in programing and scripting languages (JAVA, Python, Typescript)
• Experience with using source control tools like Git and CI/CD pipeline tools like Jenkins
• Experience working in / Knowledge of Agile/Scrum framework
• Experience in Android development
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Strong object-oriented analysis, design, and coding skills
• Fluent in English both written and spoken
• Strong team player and customer focus

Preferred skills:

• Good knowledge of Android Automotive platform
• Experience with VS Code
• Ability to set-up and hardware equipment in support of software development tasks (i.e. configure software on target device, connect cabling/power suppliers, etc.)

• 3+ years of Salesforce.com development experience as well as experience in systems integration
• Strong Experience in lightning development.
• Strong experience with APEX APIs, APEX Triggers, Visual force, Chatter, Apex Data Loader etc.,
• Design & implement APIs and web-based interfaces utilizing Apex code, Web Services, etc
• Adhere best practices and standards while developing salesforce applications.
• Prepare technical design / specification documents from the business requirement.
• Work closely with the Architecture team, Platform Engineers, implementation partners, 3rd party vendors and other technology teams.
• Ensure on time delivery of the tasks assigned with high quality and standard.
• Salesforce Sales cloud and PD 1 / 2 Certifications is desired

Senior Android Development Engineer - Chennai

Who we are?

Kaleidofin is a financial platform for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.

In a very short time span, global investors such as Omidyar Network, Blume Ventures and well known individual investors have supported Kaleidofin’s well thought out business model with $2.8 million in seed funding.

With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone.

To know more about Kaleidofin, do visit our site https://kaleidofin.com/

What You’ll Do?

We are seeking extremely smart & independent senior developers who are gung ho about building large scale systems that are going to have a big impact on millions of customers. You will:

• Lead design and development of products working closely with business team
• Independently own software components and co-own entire applications with a small group of fellow developers
• Formally mentor junior software engineers on the team, reviewing design documents, (peer) reviewing code, providing design direction and guidance
• Build performant, scalable, yet secure, enterprise ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel
• Establish strong engineering best practices and champion their adoption

Who You Need To Be? 


• 4+ years’ experience in android software development and delivery
• Bachelors or Masters degree in engineering (preferably computer science or sister branches) from a reputed institute (preferably IITs, NITs, or other top engineering institutes).
• Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities. 

• All experience should be from good product development or e-commerce background.
• Able to take ownership of working with multiple teams – Product, Back end, QA, Business from start of development to go-live.
• Must have shown good stability in all your previous associations.
• Skill set
  • Strong knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.
  • Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stack.
  • Comfortable with test driven development in android with UI testing, instrumented unit testing and unit testing using junits and mockito
  • Have working knowledge of writing backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery
  • Has worked in a fast paced agile organization building stateless and re-entrant/resumable android applications.
  • Should have worked on building applications across wide range of android devices and android versions.
  • Experience of Kotlin (especially kotlin coroutines and koin) is a big plus.