Soc Analyst

Key Responsibilities:

• Develop new business in liner shipping and container logistics.
• Manage existing client relationships and ensure service excellence.
• Negotiate rates, contracts, and agreements with customers.
• Achieve sales targets (volume, revenue, profitability).
• Track market trends, competitor activities, and customer needs.
• Provide sales reports and maintain accurate records.
• Develop new business opportunities in liner shipping, chartering (bulk, break bulk, or project cargo), and international forwarding.
• Maintain and expand a portfolio of shippers, consignees, brokers, and freight forwarders.
• Maintain database with accurate and updated client information, pipeline, and sales activities.
• Monitor market trends, competitor offerings, and freight rates to develop a competitive sales strategy.  

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Experience : 2 to 4.5 Years

BE/Btech (EEE,EC) ME/Mtech (EEE/EC)

• Strong knowledge in Embedded C, C programming

• Should have knowledge on Microcontroller / Microprocessor, ARM architecture, Memory Subsystem 

• Knowledge of communication protocols like I2C,SPI, UART, CAN ,USB, PCIE, GPIO programming 

• Good Handson Knowedge in Linux Device Driver , Debugging, System Architecture 

• Experience / good knowledge in developing boot loader, bare metal low level device drivers, testing and debugging the issues.

• Good knowledge / experience at least in one project in UBOOT, Linux device driver and BSP configuration and development in Yocto / Buildroot/ Busybox environment

• Knowledge on Linux based product development, hands-on with at least one project based on Linux with any Application Processor (MPU) 

• Embedded domain with good knowledge and hands-on of 32 bit microcontrollers (preferably Arm Cortex MO/M4/M7) 

• Should possess very Good Aptitude and Strong problem solving skills

10

• Competitive salary

• Health insurance

• Professional development opportunities

• Collaborative and innovative work environment

• Your Role and Responsibilities

1. Your main job involves creating new features on the visible parts of a website using React.js.
2. You'll be building reusable components that can be used again in the future, saving time and effort.
3. Designs for the website will be given to you, and you'll convert them into actual working and visually appealing website elements.
4. You'll ensure that the website works smoothly on various devices like phones, tablets, and computers.

• Skills and Traits We're Seeking

1. You have a strong understanding of React.js and its workings.
2. You're skilled in a JavaScript
3. Experience with common React.js workflows like Flux or Redux is important.
4. You're familiar with RESTful APIs.
5. Knowledge of modern security measures like JSON Web Token is important.
6. You're comfortable using tools that streamline the process of building website elements, such as Babel, Webpack, and NPM.
7. Translating business requirements into technical plans for the website comes naturally to you.
8. You've used version control tools like Git or SVN to manage and track changes in code.

• Expected Experience

1. You should have accumulated 2 to 4 years of relevant experience in this field.

Opportunity

Work on improving the flows and overall architecture of the core product at OneCard and OneScore. 

What you will do:

• Execute all product design flows and visual design stages from concept to final hand-off to engineering.
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions. 
• Leverage user testing to make product improvements.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

Proven 2-3 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus. 

Technical Expertise:

• Demonstrable Product design skills with a strong portfolio is a must.
• Proficiency in Adobe XD, Illustrator and Figma is a must.
• Design eye-catching mobile app experiences for our app experiences.
• Ability to solve problems creatively and effectively.
• Be able to work in a cross-functional team as well as independently solve UX-related problems.
• Up-to-date with the latest Mobile app trends, techniques, and technologies.
• BS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.

We are dedicated to supporting the Business Central product and have a very experienced team of expert consultants in the field, all with about 10 or more years of experience. 

• 5+ years' Dynamics NAV development experience and at least 2 years in AL development.
• Experience working with NAV versions 2017, 2018, and D365 Business Central
• Developing complex customisations, data migration, plugins, and integration to external systems
• Debugging and troubleshoot issues related to NAV/BC code
• Power Platform (PowerApps, Power BI, and Power Automate)
• SQL and .NET, SSRS, AL Programming and integrations
• Experience in report layout developments
• Experience with Web APIs including SOAP, Rest OData, etc.
• Experience in NAV upgrades
• Previous experience working with geographically diverse teams.

The candidate should be self-motivated and customer-focused with excellent English communication skills, both written and verbal. Attention to detail is important in the role. We are looking for someone with a positive attitude, a self-starter, skilled at implementing solutions, and experience at support.

If you are passionate about the internet space, possess exceptional attention to detail, are an expert communicator, and above all, have a risk-taking attitude, then this highly visible role is for you!

• Researching and prospecting potential clients
• Using all channels to connect and generate leads
• Giving impactful product demo and generating business
• Managing all prospects and building pipeline for new business accounts
• Actively maintaining and expanding client outreach in the market
• Mentoring and leading other junior sales associates

What you need to have:

• 2+ years of experience selling
• Experience in tech sales is a huge plus
• Minimum 1 yr experience working in international market (US, EU, MEA, APAC)
• Exposure of handling client relationship in any form
• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• Efficient time management and a never give-up attitude