Senior SRE - Acceldata (IC3 Level)
About the Job
You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.
When you arrive for your first day, we’ll want you to have:
- Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
- A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
- A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed
In this position you will…
- Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
- Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
- Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
- Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
- Collaborate and share solutions with both customers and the Internal team.
- Investigate product related issues both for particular customers and for common trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, or product
- Coordinate enhancement and feature requests with product management and Acceldata engineering team.
- Flexible in working in Shifts.
- Participate in a Rotational weekend on-call roster for critical support needs.
- Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites
In this position, you should have…
- A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
- A positive attitude towards feedback and continual improvement
- A willingness to give direct feedback to and partner with management to improve team operations
- A tenacity to bring calm and order to the often stressful situations of customer cases
- A mental capability to multi-task across many customer situations simultaneously
- Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
- At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
- Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
- Excellent communication skills in English (written and verbal)
- Prior enterprise support experience in a technical environment strongly preferred
Strong Hands-on Experience Working With Or Supporting The Following
- 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
- Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
- Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
- Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
You might also have…
- Linux, NFS, Windows, including application installation, scripting, basic command line
- Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
- Experience working with scripting languages (Bash, PowerShell, Python)
- Working knowledge of application, server, and network security management concepts
- Familiarity with virtual machine technologies
- Knowledge of databases like MySQL and PostgreSQL,
- Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus
The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.
Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us
Shubham Vishwakarma
Full Stack Developer - Averlon
About Acceldata
About
Acceldata is the company that built the leading Multidimensional Data Observability Cloud. This cloud was designed to help data-driven organizations achieve agility in innovation, operational excellence, and enhanced returns on data investment. Embedded analytics and artificial intelligence technologies are becoming more reliant on contemporary organizations to fuel their business operations and choices.
The data observability technologies offered by Acceldata improve the performance of embedded artificial intelligence and analytics workloads by providing purpose-built monitoring and analytics. The first Data Observability Cloud is presently being developed by Acceldata for cloud data warehouses and hybrid data lakes. Acceldata makes it easy for businesses to expand their pipelines to meet the requirements of modern business, regardless of whether they are operating in a platform or cloud environment. Data Observability Cloud by Acceldata provides on-demand operational information to support analytics data workloads and embedded artificial intelligence.
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About MoveInSync:
MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer.
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Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.
Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators.
Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.
We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We are constantly self-asses and realign to work with each customer in the most impactful manner.
Pre-requisites for the Role
- Job ID-EMBD0120PS
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- Secondary skill: HADOOP, PYTHON, SPARK
- Years of Experience: 5-8Years
- Location: Remote
Budget- Open
NP- Immediate
GCP DATA ENGINEER
Position description
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.NET
C#Five or more years of experience with technical product configuration, design, and/or integration using the following tech stack:
In-depth knowledge of .Net Framework.
Should have experience in C#.Net, LINQ and .Net Parallels.
Hands-on experience in MVC 3.0 or webforms or winforms.
Must have experience in working WCF (Windows Communication Foundation).
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React.js👩🏻💻The role
You should apply if you have —
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The early engineering + product team includes folks from https://home.lynk.co.in/" target="_blank">Lynk,Zoho and https://www.kilobytetech.com/" target="_blank">Kilobyte, and we're hoping to build one of the best teams in the city; kind & compassionate, diverse and smart — one you can be proud for being a part of.
🛠 Stack
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Backend
- Golang for most services and Node.js (https://koajs.com/" target="_blank">Koa, https://github.com/lukeed/polka#polka" target="_blank">Polka) for a few
- gRPC for inter-service communication
- PostgreSQL
Frontend
- 100% TypeScript
- React v17 & https://nextjs.org/" target="_blank">Next.js v10
- https://github.com/pmndrs/zustand#readme" target="_blank">Zustand
- https://chakra-ui.com/" target="_blank">Chakra-UI
- https://www.framer.com/motion/" target="_blank">Framer Motion
- https://storybook.js.org/" target="_blank">Storybook
- https://maizzle.com/" target="_blank">Maizzle
Infra
- AWS (with extensive use of RDS, S3, ECS, SQS, SES & CloudWatch)
- Gitlab for version-control and CI/CD
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- https://www.honeybadger.io/" target="_blank">Honeybadger for error analytics & uptime monitoring
📍Location
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C#Mobile App
Development in C#
software development
web application
mobile application
microsoft visual
Javascript
NodeJS (Node.js)Your skills and experience should cover:
-
Excellent programming skills using JavaScript or TypeScript
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2+ years of relevant software engineering experience
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Proven Node.JS programming skills with knowledge on how to scale huge Node.JS setups
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Experience profiling and optimizing Node.JS applications
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API design and development best practices
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Restful web services, service-oriented architectures
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SQL and NoSQL expert
-
Hands-on experience with developing automated tests
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Test-driven development (TDD)
-
Experience with SCM systems like Git/SVN
-
Experience in Agile software development and continuous Integration systems like Jenkins
The following areas are highly advantageous:
-
Experience with Express and Knex
-
Experience with Loopback (https://loopback.io/" target="_blank">https://loopback.io/ TypeScript framework)
-
Experience/Interest with MySQL or PostgreSQL database
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon