
Senior SRE - Acceldata (IC3 Level)
About the Job
You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.
When you arrive for your first day, we’ll want you to have:
- Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
- A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
- A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed
In this position you will…
- Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
- Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
- Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
- Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
- Collaborate and share solutions with both customers and the Internal team.
- Investigate product related issues both for particular customers and for common trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, or product
- Coordinate enhancement and feature requests with product management and Acceldata engineering team.
- Flexible in working in Shifts.
- Participate in a Rotational weekend on-call roster for critical support needs.
- Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites
In this position, you should have…
- A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
- A positive attitude towards feedback and continual improvement
- A willingness to give direct feedback to and partner with management to improve team operations
- A tenacity to bring calm and order to the often stressful situations of customer cases
- A mental capability to multi-task across many customer situations simultaneously
- Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
- At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
- Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
- Excellent communication skills in English (written and verbal)
- Prior enterprise support experience in a technical environment strongly preferred
Strong Hands-on Experience Working With Or Supporting The Following
- 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
- Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
- Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
- Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
You might also have…
- Linux, NFS, Windows, including application installation, scripting, basic command line
- Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
- Experience working with scripting languages (Bash, PowerShell, Python)
- Working knowledge of application, server, and network security management concepts
- Familiarity with virtual machine technologies
- Knowledge of databases like MySQL and PostgreSQL,
- Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus
The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.
Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us

About Acceldata
About
Acceldata is the company that built the leading Multidimensional Data Observability Cloud. This cloud was designed to help data-driven organizations achieve agility in innovation, operational excellence, and enhanced returns on data investment. Embedded analytics and artificial intelligence technologies are becoming more reliant on contemporary organizations to fuel their business operations and choices.
The data observability technologies offered by Acceldata improve the performance of embedded artificial intelligence and analytics workloads by providing purpose-built monitoring and analytics. The first Data Observability Cloud is presently being developed by Acceldata for cloud data warehouses and hybrid data lakes. Acceldata makes it easy for businesses to expand their pipelines to meet the requirements of modern business, regardless of whether they are operating in a platform or cloud environment. Data Observability Cloud by Acceldata provides on-demand operational information to support analytics data workloads and embedded artificial intelligence.
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Hello,
My name is Amim and I'm a part of the Talent Acquisition team in PayU India!
Were looking for a seasoned Backend engineers who would work on cutting edge technologies to solve complex problems in FinTech world. We are currently looking for bright and talented backend engineers, who can bring new ideas to the table and contribute to our strategy in a big way.
If you like to solve complex problems and challenges, that too in a fast-moving and dynamic environment, this is great opportunity for you.
Who were looking for
Position : Senior Software Engineer / Lead Software Engineer
Experience : 4 yrs - 9 yrs
Job Location: Bangalore / Gurgaon / Pune(Currently WFH)
Key Skills : Object Oriented Programming ( Java / Go Lang), Problem Solving, Data Structures Algorithms, System Design Microservices / Spring Boot, Distributed Systems, AWS, Cloud, Scalability, Web Security, Kafka, Elasticsearch, Mo SQL / MongoDB / MySQL etc.
Desired Profile
B.E / B. Tech / M. Tech in computer science or equivalent with excellent academic record.
Experience in any language like Java / GoLang / Core Java / Scala / RoR and object oriented design.
You will be Translating high level business problems into scalable design and code.
Very strong in Data Structures and Algorithms with excellent programming skills
Have experience in building and maintaining large scale web applications in service oriented architecture.
Passion for adopting new technologies at rapid pace and working in a highly agile environment
What we offer
A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at http://www.payu.com">www.payu.com
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
If you are interested, please share your resume on md.amim at payu.in



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