Senior SRE - Acceldata (IC3 Level)
About the Job
You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.
When you arrive for your first day, we’ll want you to have:
- Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
- A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
- A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed
In this position you will…
- Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
- Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
- Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
- Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
- Collaborate and share solutions with both customers and the Internal team.
- Investigate product related issues both for particular customers and for common trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, or product
- Coordinate enhancement and feature requests with product management and Acceldata engineering team.
- Flexible in working in Shifts.
- Participate in a Rotational weekend on-call roster for critical support needs.
- Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites
In this position, you should have…
- A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
- A positive attitude towards feedback and continual improvement
- A willingness to give direct feedback to and partner with management to improve team operations
- A tenacity to bring calm and order to the often stressful situations of customer cases
- A mental capability to multi-task across many customer situations simultaneously
- Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
- At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
- Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
- Excellent communication skills in English (written and verbal)
- Prior enterprise support experience in a technical environment strongly preferred
Strong Hands-on Experience Working With Or Supporting The Following
- 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
- Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
- Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
- Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
You might also have…
- Linux, NFS, Windows, including application installation, scripting, basic command line
- Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
- Experience working with scripting languages (Bash, PowerShell, Python)
- Working knowledge of application, server, and network security management concepts
- Familiarity with virtual machine technologies
- Knowledge of databases like MySQL and PostgreSQL,
- Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus
The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.
Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us

About Acceldata
About
Acceldata is the company that built the leading Multidimensional Data Observability Cloud. This cloud was designed to help data-driven organizations achieve agility in innovation, operational excellence, and enhanced returns on data investment. Embedded analytics and artificial intelligence technologies are becoming more reliant on contemporary organizations to fuel their business operations and choices.
The data observability technologies offered by Acceldata improve the performance of embedded artificial intelligence and analytics workloads by providing purpose-built monitoring and analytics. The first Data Observability Cloud is presently being developed by Acceldata for cloud data warehouses and hybrid data lakes. Acceldata makes it easy for businesses to expand their pipelines to meet the requirements of modern business, regardless of whether they are operating in a platform or cloud environment. Data Observability Cloud by Acceldata provides on-demand operational information to support analytics data workloads and embedded artificial intelligence.
Connect with the team
Company social profiles
Similar jobs
Seeking a detail-oriented Estimator with experience in exterior windows, doors,and storefront systems. The ideal candidate will be skilled in reading architectural drawings, performing accurate quantity takeoffs, and preparing precise cost estimates. Proficiency in AutoCAD
and Excel is required, along with familiarity with OST (On-Screen Takeoff) and Bluebeam. Knowledge of Revit is a plus.
Key Responsibilities:
• Review architectural and structural drawings and specifications to prepare detailed cost estimates for glazing, windows, doors, and storefront systems.
• Perform quantity takeoffs and develop material and labor cost breakdowns.
• Use AutoCAD to interpret design details and confirm quantities and dimensions.
• Utilize Excel, OST, and Bluebeam to organize takeoffs, calculate costs, and prepare bid proposals.
• Coordinate with vendors and subcontractors to obtain and verify pricing.
• Support project managers and design teams during preconstruction and project handoff.
• Maintain organized estimate documentation and historical cost data.
Qualifications:
• Education: Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (or equivalent experience).
• Experience: 2–3 years of estimating experience in commercial glazing, façade, or exterior systems.
• Technical Skills:
o Proficient in AutoCAD and Microsoft Excel (formulas, data organization, and reporting).
o Skilled in reading and interpreting architectural and structural drawings.
o Experience with On-Screen Takeoff (OST) and Bluebeam Revu.
o Familiarity with Revit (preferred).
o Strong analytical and mathematical skills.
o Excellent attention to detail and organizational abilities.
o Ability to work both independently and collaboratively in a fast-paced environment.
Preferred Attributes:
• Knowledge of storefront, curtain wall, window wall, and door systems.
• Understanding of building envelope components and installation methods.
• Ability to manage multiple estimates and meet tight deadlines.
That can include the following tasks:
- Develop and revamp creative, eye-catching websites as per the client's needs.
- Work with project managers to discuss the desired website functionality and provide solutions.
- Integrate custom templates/themes into WordPress.
- Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
Skills:
- Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
- Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
- Knowledge of child theme creation and customization as per designed based on the requirements
- Knowledge of WordPress plugin and back-end development
Give, over the last 2 decades, has become India's most trusted giving platform. We want to create impact at the scale of India's development challenges and intend to enable this by being a tech and platform first organization. We are looking for a senior UI/UX designer to help design an online platform that makes giving convenient and transparent. This is a high-impact role with an opportunity to realize Give's ambitious plans to create deep social impact by making philanthropic giving bigger and better.
Role Responsibilities :
- Creating user-centered designs by understanding business requirements, and user feedback.
- Creating user flows, wireframes, prototypes and mockups
- Translating requirements into style guides, design systems, design patterns and attractive user interfaces
- Designing UI elements such as input controls, navigational components and informational components
- Creating original graphic designs (e.g. images, sketches and tables)
- Identifying and troubleshooting UX problems (e.g. responsiveness)
- Collaborating effectively with product, engineering, and management teams
- Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience
Key Requirements :
- You have a degree/diploma in Design, Fine Arts, Engineering or related field
- You have prior experience as a UI/UX Designer as well as a strong portfolio of related projects
- You are proficient in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
- You are proficient in prototyping tools such as Sketch, InVision ,Figma etc.
- Basic HTML5, CSS3, and JavaScript skills are a plus
- You pay strong attention to detail and have a keen eye for aesthetics
- You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions
- You are a strong team player who can collaborate effectively with different stakeholders strong passion for social impact, and readiness to work at social sector compensation (known to be much lower than corporates)
- Deep knowledge and working experience in any of Adobe Marketo or Hybris Marketing or Emarsys platforms with end to end hands-on implementation and integration experience including integration tools
- Other platforms of interest include Adobe Campaign Emarsys Pardot Salesforce Marketing Cloud and Eloqua
- Hybris Marketing or Adobe Marketo Certification strongly preferred
- Experience in evaluating different marketing platforms (e.g. Salesforce SFMC versus Adobe Marketo versus Adobe Marketing)
- Experience in design and setup of Marketing Technology Architecture
- Proficient in scripting and experience with HTML XML CSS JavaScript etc.
- Experience with triggering campaigns via API calls
- Responsible for the detailed design of technical solutions POV on marketing solutions Proof-of-Concepts (POC) prototyping and documentation of the technical design
- Collaborate with Onshore team in tailoring solutions that meets business needs using agile/iterative development process
- Perform feasibility analysis for the marketing solution that meet the business goals
- Experience with client discovery workshops and technical solutions presentations
- Excellent communication skills required as this is a client business & IT interfacing role
● Proficiency in RESTful API, microservices architecture and containerization technologies
(Docker)
● Strong programming, problem solving skills, data structures and algorithms.
● Solid foundation in Computer Science, distributed systems and web technologies.
● Proficient in one or more Java based backend programming frameworks - Ex - Java spring,
Java spring boot, Java vert.x
● Knowledge of one or more SQL (mySQL, postgres) and noSQL data stores (mongDB or
Cassandra)
● Knowledge of observability systems
● Knowledge of managed cloud services like AWS / Azure / GCP
● Experience with distributed messaging technologies like RabbitMQ, Google PubSub etc.
What will you do?
- Develop IP-based communication platforms like video conferencing, IM, etc., new user-facing features, and enhance our main front-end platforms.
- Develop specifications and designs for complex applications or modify/maintain complex existing applications.
- Ensure the technical feasibility of UI/UX designs, and Optimize applications for maximum speed and scalability.
- Write clean, high-performance, maintainable code and generate automated unit, regression and integration tests.
- Collaborate with multi-functional teams including mobile developers to deliver a great product experience for Houm consumers.
Skill Sets
- 5 to 6 years of hands-on industry experience in core front-end web development using Angular 9. x.
- 4 to 5 years of hands-on industry experience in real-time web application development using Socket.IO
- Strong knowledge of bi-directional communication between web clients and servers, design principles, multithreading, design patterns, and best practices behind a scalable application and ability to implement automated testing platforms and unit tests.
- Experience with one or more of the following domains: real-time collaboration application development, real-time multimedia communication application development, SIP application development, or Instant messaging (IM) application development.
- Good understanding of asynchronous request handling, prototype inheritance, composition, partial page updates, and application rendering behaviour and performance.
- Proficient understanding of cross-platform compatibility issues and ways to work around such issues, code versioning tools such as Github.
- Experience with distributed memory caching systems, and web-socket communications such as Redis or Memcached.
- Working experience in cloud environments, and any NoSQL databases like Redis, DynamoDB, Cassandra etc.
Dazeworks is a Platinum Consulting Partner with Salesforce offering development, implementation, or expert architectural guidance. Our areas of expertise include http://force.com/" target="_blank">Force.com services such as app development, integration with http://salesforce.com/" target="_blank">Salesforce.com, and migration to http://force.com/" target="_blank">Force.com Our team has a total of 9 MVPs spread out across 9 global locations - the largest network of MVPs under one organizational umbrella.
· Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
· Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.
· Communicating with end-users to fully understand client expectations.
· Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
· Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.
· Managing technical delivery of integrations and custom extensions.
· Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.
· Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.
· http://salesforce.com/" target="_blank">Salesforce.com
· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.
Who you are
· 3+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.
· Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
· Solid experience in Lightning component development and Salesforce customization.
· Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform
· Minimum of 6 months Lightning Component development experience.
· Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
· Minimum of 6 months experience with Lightning Design System framework.
· JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
· Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
· Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)
· Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable
· Strong knowledge of Agile methodology
· Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
· Experience in SFDC customization, integration, and administration
· The ability to lead workshops and provide direction to your team members
· Excellent communication and presentation skills
Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.
Awaiting your response with an updated CV.
Thank You!

Kindly do not apply if you have less than 4 Yrs of Experience in Python
Position(6 Months Contract in Gurugram, India) :
Sr. Frontend Engineer
Experience:
4+ years of relevant exp
Location:
Gurugram, India
(Note: FREE accommodation can be given in Gurgaon, India for the 6 months & 'work from home' is not allowed)
About Company:
The company for which you will be working is an online insurance provider that operates a B2C platform as well as a B2B2C platform. They are working to revolutionize the way insurance is bought in India by not only offering an online platform but also providing every customer a touchpoint with its partners. The company has been a platform for Motor, Health, Travel, & Life Insurance.
Key Competencies:
- A strong technical solutioning sense.
- Excellent experience in writing code using the following technologies: Angular JS
- Understand end-user requirements, formulate use cases and come up with effective solutions.
- Strong problem-solving, data structures, and algorithm design skills.
- Good understanding of REST APIs and web technologies in general.
- Ability to build a feature from scratch & drive it to completion.
- A willingness to learn and choose new technologies with a strong justification for the choices made.
Roles/Responsibilities:
- Be involved in all aspects of development: playing a critical role in the design, planning, development, testing, and deployment.
- Help develop best practices for future development.
- Thinks and implements in the right way instead of cutting corners.
- Integrate user-facing elements into applications, test & debug programs
- Own the delivery of an entire piece of a system or application.
- Use technical knowledge and creative thinking to provide the most innovative solutions.
- Optimizing the performance of the components and keeping up to date with the latest industry trends
- Doing effective peer reviews where your peers learn from you every time.
- Be a great team player
If interested, please share your CV with kuldeep[dot]pandey[@]benchkart[dot]com
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Helping in defining Brand Voice of the company
- Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
- Collaborating with the management, marketing & branding teams.
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
- Driving a passionate, customer-centric culture within the company
- Influencing the company’s product road map to positively impact customer experience.
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
- Setting the customer experience team goals and ensuring that it is in line with Company vision.
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
- Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
- Ensuring non- recurrence of customer issues by root cause analysis
- Eliminating key problems/ issues in the customer life cycle.
- Developing a holistic customer journey and shaping all customer touch points
- maximizing customer satisfaction across all stages of engagement by exhibitions,
digital and print communication, social media interactions - Discussing and handling complex escalations by coordinating with the company’s legal counsel.
- Identifying the CRM needs of the company
- Making necessary additions to the company’s prowess in terms of software and hardware.
- Working with HR and Management in hiring new members for the team from time to time.
- Analysing regular competitive landscape and staying ahead of the curve.
- Assessing, appraising and training regularly team members and help in building organisational capability.
What you need to have:
- Proven experience in augmenting customer experience and ratings at a company
- Ability to work independently.
- Prior experience or deep understanding of Omni-channel business strategies.
- Strong Understanding/ keen interest in technology/ automation.
- Strong interpersonal Skills
- Proven Experience in managing teams.
- Excellent Written and Spoken Communication Skills
- Hands on experience in managing teams and getting results.
- Should have worked on integrating a CRM for a company.
- Strong analytical abilities and an empirical thought process.
- Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
- Keen interest and prior experience in building systems and processes from the ground up.
- Deep understanding of business and business metrics
- Ability to stretch long hours.
- Proactive approach to business problems.
- Candidates with prior marketing experience are preferred.
- Excellent problem identification and solving abilities.
- Inquisitive bent of mind.
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
- Should exhibit strong leadership abilities.
- Should understand Web Technologies.
- Tier 1 B-Schools with 6 to 8 years’ experience.








